The quality and love this team puts into the food is amazing!!! It's always fresh and delicious. The customer service work ethic is incredible from entire crew! Every time I go in it's polished to perfection. Definitely providing feel good moments effortlessly. I am a small business owner and respect who ever is training this team. Crew trainer is nailing it. The energy and vibe inside the lobby is so peaceful and clean. Restrooms are always spotless... Thank you for always putting a big smile on my face and uplifting my heart with this teams work performance. Blessings with warm regards Mr.Ortiz aka Fonzy read more

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Worse customer service ever. I went in today and they just ignored me the whole time. The workers have this don't care attitude and a girl wearing glasses has the rudest customer service i've experienced. She was awfully mean and had an upset tone of voice. Overall, i would not recommend this Mcdonalds unless you want to be treated like trailer trash. Zero stars. read more

Overall good experience at this McD. Woke up one morning and felt like getting bacon egg cheese bisquit with a side of vanilla cone. It was delicious breakfast. Good for the soul but probably not for your waistline. Hahaha. Drive thru experience was good. There is a bit of a wait but once you do your mobile order and give your code at the drive thru area, you get your food within minutes. Usually food at this place isn't as consistent but today's breakfast bisquit was made super fresh! read more

McDonald's - Burgers Near Me - Riverside, California

I got charged $20 for an $11 meal and I even called another McDonald's to make sure that I was correct with the price and everything because I did substitute something on my sandwich and they told me that is what made it eight dollars more expensive, but really they just up charged me eight dollars for no reason. The other McDonald's told me it should have been like $12. read more

Yet again this location hires the worst employees I've ever dealt with in my 36 years and this location especially the younger generation so rude and disrespectful. And get mad when THEY forget to put something you ordered in the bag like it's my fault..... like I said horrible customer service and attitude at this location read more

McDonald's - Burgers Near Me - Riverside, California

If you're ordering just a Coke and fries, you'll probably be fine. But the moment you order anything more specific like a burger with modifications, there seems to be a consistent problem with accuracy. Today, we ordered a Quarter Pounder with bacon for my daughter, and it arrived with no bacon. We also ordered a Quarter Pounder with no ketchup, only mustard, and it still came with ketchup. This isn't an isolated incident every visit involves something being made incorrectly. Additionally, there is always a wait. While today was our 3rd visit and the wait was shorter than usual, the previous two visits took approximately 10 minutes each. Between the repeated order mistakes and the delays, the experience has become frustrating and disappointing. At this point, I don't believe I'll be returning. In and Out and Carl's Jr are close by.. I truly believe the there should've been better options of as far as other restaurants with better quality and service it could've been put in that spot!!! read more

Chicken nuggets taste off like they aren't actual McDonald's nuggets gives a very frozen taste

I like the location of this McDonald's, but this is the SECOND time I've found SHELL in my egg sandwich for breakfast... To be enjoying something and bite into a hard shell is horrible. Employees, please pay more attention when cooking, if it were you, how would u feel. Once is a mistake, twice is a problem! read more

It's ridiculous how long the wait time is here for just one meal with zero people inside goes to show 100% priority is drive thru they disregard inside dining customers . Since all the customers taking their own order are freeing up the "actual"employees time (customers placing their own orders in the kiosk for the employees) what is it that these employees do then that leads to such a massive wait time for food. The one who actually attends to the customer which there is no urgency whatsoever needs customer service training ,acts like the customer is burdening her and doesn't want to attend to the customer, they hand off food and refills with depressing unpleasant demeanor , takes 3 MINUTES for them to attend to you regardless they see you(when asking for a refill). All of them like this -so rude, at the very least pretend to somewhat fake a smile . read more

I've been to this location a more than a few times on my way home from work. The only positive thing I've experienced at this location is there's usually just a short line for the drive thru. I don't understand why grown adults keep fighting to get paid more money to work fast food jobs that are supposed to be for teenagers and then using minimal effort to do their job and be rude to customers. I've never gotten a friendly employee at this location, I get that sometimes work isn't fun but atleast pretend to have customer service skills. Obviously standards for fast food shouldn't be too high but this place just doesn't even try. Ordered a chicken sandwich today and there's barely any lettuce and the sandwich was so small and it was $13 for the combo. read more

McDonald's - Deluxe McCrispy Meal - Burgers Near Me - Riverside, California

This review is for the drive thru only. We were stopping by before hitting the drive in. As soon as we parked and were ready to eat. I reached the food food in the bag and was surprised with cold soggy fries, no ranch and no ketchup and no napkins. Luckily I have napkins in the car..... I will not be returning here!! read more

McDonald's - Drive thru - Burgers Near Me - Riverside, California

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I ordered the sausage egg cheese muffin deal the muffin and the hash brown were 2 1/2 stars with the copies five stars that's why I gave three stars I mean it was good but it wasn't delicious except for the coffee I just don't get it I just know I get it nobody cares The general manager Melissa Gonzalez seems to care but I ain't calling I will say the customer service the girl handing out the food was really good it's funny as I sit here drinking my coffee I heard the manager say let's get the times down because that's all that counts is getting people in and out quickly who cares about the quality of the food read more

Always check your bags. They always forget to put what you ordered in the bag. ALWAYS. How do you pack a happy meal and don't put the nuggets in the box. How do you order an entire deluxe breakfast and they only put the syrup, butter, and fork but not the breakfast. On top of that this is the most expensive McDonald's in the area. This place is a joke. $20 an hour lol read more

Took over 40 minutes for them to get less than 15 people through the drive through. That's fucking ridiculous.. took over 7 minutes for them to take my order once I was at the ordering board. And over 8 minutes for them to come to the window to take my payment . It doesn't even take 40 minutes to get food at your table at a restaurant. I would've left the line if somebody didn't come behind me and block me in read more

The person working the window was not friendly. This is not the best place for him to work. I ordered a large French fry and two large drinks smd it was $12.58. what ?????? Because the iced teas are NOT part of the $1.49 drinks. Also just FYI a large fry is $5.59. This is absolutely ridiculous. Then I waited for VERY long time to get my fries and two drinks. How do year people make $20 a hour???! read more

This has got to be the worst McDonald's around now. Use to be fine years ago. Now it's "can you park in the front and wait for your food" every single time and then wait times are crazy. Every single time during the day and most times in general. Only positive thing is at night sometimes they have a gentleman who is polite and efficient even by himself. He never gets the order wrong and he has some speed to him, promote him and hire other people who care. read more

RIDICULOUS! Order over 40 mins ago and still haven't received any of my food. They ONLY prioritize the drive thru orders and door dash! We all pay the same why they favor other orders is literally so insane ! ALSO workers are purposely avoiding the front register completely such terrible service read more

They immediately sent myself and the 3 cars ahead of me and at least 1 car behind me into the Drive Thru reserved parking. They do this to to keep their drive thru times down but every time I come here, it's a disappointment. 2 egg McMuffins and 2 burritos shouldn't take 20 minute from order to customer. read more

Overall: Ok. Just ok. I mean some days are 2 stars, some days 3, and some occasions 4 stars. Come here about once every 2 weeks. Customer service: 3 stars. Again some days 2 stars, some 3, some days 4 stars. The manager has been nice and has offered a free meal when a couple of my items have been missing from my order. And this has happened on a few occasions. Employees usually seem friendly. Friday evenings are one of the worst times to go. They have one lane closed on most Friday evenings. (I'm in the other lane as I type my review. The wait was so long I was able to type half of my review. Lol) Word of advice: Check your order before you leave...even if you only order 3 items. The 4 star times were when I used a coupon via the app (free fries with $1 purchase, buy one get one free 6 piece nuggets, $1 large fries, or $2 Big Mac, etc) and parked in their ONE curbside spot and got my order quickly without having to wait in the long line. Restroom: ask and they will buzz you in. read more

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$3.09 for a "large" Diet Coke. Not even drinkable. Please. Go away McDonald's. ‍ Boycott. read more

The WORST experience ever. I had order online 10 minutes before getting there, it took me 40+ minutes just to get my food, and they got my order wrong TWICE. This one lady at the cash register was rude to me for one, and didn't even try solving the issue, she just brought the manager to deal with it. I DONT recommend this location. read more

They don't allow you to order at the front counter and the lady was very rude about it. Blonde lady.

My daughter bought a McChicken Sandwich. I looked at it and said "oh how nice! They make kid's chicken sliders" She looked at me and said it was her meal. Oh come on what the heck is going on with McDonalds? I stopped going there because of the price hikes. Now they are miniaturizing food. What does 20 bucks to an employee get you? Look at the pictures. They should start calling all food McLittles and their prices McBreakYou. It's so small you could fit a kid's fries, coke, and toy in the box with it. It's so small it fits in your pocket. No bag needed! it's so small you yell "Where's the chicken!?" It's so small McDonald's stock price is down from 302 to 251 since January. I ain't lovin it. Ba-da-ba-BA-BAAA DOH!!!! read more

McDonald's - No bang for the buck. - Burgers Near Me - Riverside, California

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DO NOT DO CURBSIDE PICKUP!!!! Every time I order here the curbside pickup takes 30+ minutes, even if the drive through is empty, they always take at least 30 minutes to bring your food out. They are lazy and no one wants to bring the food out. I've ordered 10 minutes in advance and when I come there's cars in the drive through that get there food before me. When I get my food it is always cold and this is because it sits for so long and no one wants to bring the food out!!! Seriously terrible service this place is TERRIBLE!!! read more

Waited 15 minutes in drive through paid for bottled water. At the pick up window was given a large glass of tap water and told they were out of bottled water. When I asked for a refund for bottled water I was told the charge for large tap water is the same and I couldnt get a refund. I will never go to McGreedalds again. read more

Trash. Don't waste your time or money . Horrible customer service, food is cold, definitely not coming back

Waited for 40 mins in drive thru line doesn't move ordered food before coming super slow service and rude if I can give a zero star I would

Would leave it zero stars if I could. This location is one of the worst locations in Riverside California. The service is terrible the management even worse for hiring bad employees. I have gone here several times each time they forget something in my order. And this morning I ordered online and they forget to put my hash brown in my order that I paid for. For getting paid 20 dollars an hour you would think they could do something as simple as packing an order right. This location should get new management and staff. read more

This McDonald's is so overpriced it's not even funny. Combos are at least $3 cheaper at the McDonald's on Hole.

Ordered 2 apple pies & they were sooooooo dry. I ordered at 11:04 and the sticker on the apply pies says "enjoy by 9:28AM 9/5/23" why the heck would they give me this crap?! I am so upset. I should of checked my food when they handed it to me. read more

McDonald's - Enjoy by 9:28 and I ordered my food at 11:04 - Burgers Near Me - Riverside, California

Ordered using the app. An item was Missing. I called the Uber driver and she told me to contact McDonalds. I called McDonalds and I was informed that the only thing for me to do is to pick up the missing item. So I had to pay delivery AND service fee plus the tip just to go and pick up my missing item. I was told there was nothing else that they can do but to contact costumer service via the app. I ended up going since the missing item was for my daughter. I came home, ate my food cold, and I sent a message on the app. Today I was informed to contact Uber. I contacted Uber and was informed that because it wasn't their fault there wasn't much that they could be but only reimburse me $3. Never order via the app because if their is an issue Uber eats and McDonalds will play the blame game. read more

Wow. If I could give no stars I would. I don't Know what kind of degenerates you guys have working over at McDonald's but maybe you need to hire some actual people that have brains. How is it I order a sausage egg McMuffin and you just give me a sandwich with nothing in it that's absolutely insane. read more

McDonald's - Ain't nothing happening in this photo besides some BS - Burgers Near Me - Riverside, California

Placed an order on the app. Went to pick it up. One of the worst experiences ever. Waited 30 minutes or more. All my ice cream and shakes melted. Food was missing and not all my order complete. The restaurant was under-staffed. I made numerous calls. Finnaly answered by a manager and told the entire order would be replaced. Went in to get replacement and refused. My order was not complete, not even enjoyable/eatable. it was melted cold and missing items. But they still charged us. The restaurant was also very messy and trash on numerous tables and drinks spilled on the floor. Customers are yelling because of lack of service, length of wait times and just the total dis organization of the restaurant. it was a complete confusion and no sense of any organization or direction. It was very stressful in this restaurant. They have no problem collecting my money, but refuse to give me what I ordered. This is unacceptable and the restaurant is stealing from us. I don't feel this is acceptable and they should not be allowed to do this to customers. Something needs to be done/possible about these unfair issues with customers orders that are incorrect/incomplete. read more

I don't know why they can't put a sign out if they the ice cream makers down. the girl was rude at the window and she didn't tell me that they were out of strawberry banana smoothie I paid then I go to the front window and the other girl they out of strawberry bananas smoothie they just had mango. I really didn't want smoothie I wanted a McFlurry. Then I get my double cheeseburger. It's not even wrapped right no ketchup, no napkins.. and you're paying these people $20 an hour they don't have a good customer service or handle of the food. read more

Food is never right at this McDonald's and way over priced compared to other McDonald's in the area. Forgot all my sauces yesterday and today I asked for no lettuce and it had tons of lettuce on it. This one is slow and dirty inside as they have the prices raised so high compared to others. Always have the best experience with two girls that work the first window. They are always supper friendly and nice read more

McDonald's - Asked for no lettuce got tons of lettuce - Burgers Near Me - Riverside, California

Daniel: gets 15/10 for customer service and pleasantness and promptness. Visited yesterday after 4th July: great tasting fries, burgers, truly what McDonald's used to be once. Used our app coupons easily and smoothly. Thanks for your service. read more

Ordered double quarter pounder meal and paid $15. I expect the food to been at least edible. The patties were undercooked and the bottom bun was soaked in so much grease it was dark brown and dripping. How does the food get worse after having to pay more. Very dissatisfied. I used to count on McDonald's to have consistently good food but not anymore. read more

The food was okay as usual, but after waiting 15 minutes for my vanilla cone and medium fry i was rudely spoken to by a girl with orange hair and tattoos. She called my order number and i asked if it had a fry but she ignored me and just handed me the bag! They also forgot my friend's mcdouble and had my other friend waiting 30 minutes for a 5 dollar baby meal. This mcdonald's is always so so disappointing. The seats are nice tho! read more

McDonald's - Measly served vanilla ice cream cone - Burgers Near Me - Riverside, California

Horrible service. Asked for a McFlurry and got a cup of ice cream with Oreo pieces on top. The server at the drive thru looked lifeless. He admitted the machine wasn't working after not believe him when telling us it was a McFlurry. read more

EVERYONE CHECK YOUR RECEIPTS! IF YOU ORDER A MEDIUM DRINK, APPARANTLY THEY CHARGE MORE FOR DIET COKE THAN DR. PEPPER!! Not sure what type of scam they are running when their menu shows prices by size not flavor. When I asked about it, they said the owner sets the prices, so they basically are saying the owner is a crook! read more