Food good. People friendly. BUT...If the men's room is filthy, how clean can the kitchen be? read more

I don't favor McDonald's food over others, but it's the only fast food drive-through type of restaurant in Richmond Illinois so I go here on an abundance of convenience and it being close to my home! Reading some of the other reviews, they are absolutely right more times than not, this store fails at serving the customer or keeping their restaurant clean and orderly. They also walk around like it doesn't matter that you come into the store rather than go through the drive-through, working in the retail sector myself I know that there's probably problems with management that trickles down to the employees, and that is part of the reason the employees are not enthusiastic about their job, it's the management's fault. It's not just their fault. It's also the people there that came for a participation award, not a career and hold themselves lower than they should. There are McDonald's in a decent distance from the store that are getting better scores than them! What would be the problem to try and beat that score of a particular store one at a time? read more

They didn't have tap to pay at drive thru and they close the inside dining area early.

Stopped at Richmond McDonald's and purchased the new chicken strips. They were made fresh and were perfect. Will visit this location again read more

I. Went to the McDonald's in Richmond yesterday. After work around 4:30 pm. I ordered a happy meal. I. Asked for an extra. French fry. Besides the regular meal deal.so I could have one and. My nephew could have his full meal. I was told I can not get a get an extra fry when. Ordering a happy meal which. Is. Bogus. She. Said. It comes. With apple Juice I said so I have to have apple juice. I was always.able to get any drink at other McDonald's. The drive thru woman. Rudely. Listed every drink. Including. Office I could have. Instead of simply saying no side you can have. Drink instead of apple juice. I also. Wanted 2 extra toys as my mother and sister are collectors she rudely said loudly. We Do Npt SElll Toys. Separate. Now I know why there is never people going to this McDonald's. It's the Rude behavior and lack of Custer service read more

Well first off, you either have to order on line or at the Keoske, which I am not used to. I was so excited because they brought back the chicken snack wrap. Well only to find the chicken is breaded and only shredded lettuce and a very small amount of Ranch dressing. Very disappointed to say the least. I'm going to give it a try at another MCD and see if is any different read more

The main reason I go to mcdonald's is to use the discounts/points on the app but the store recently extended their hours to stay open 2 hours later but didn't update the app so the app is useless after 9.... read more

The boy at the first window with the long blonde hair was such a sweetie pie and the older woman at the second window made sure i had all my food and was also so nice, my food was right and hot and everyone had good energy. I used to work at a mcdonald's and i know how hard it can be sometimes but i literally got my food like 5 min ago and had to write this because they were so nice! read more

We are at Pensacola FL. They moved soft drink dispenser to behind counter. Any refill must be requested ... also they charged $0.80 each cup of water ! No one told us about this new charge! Never go back to this joint again.. will also watch other locations ....trying to save Pennie's & make whole experience unfavorable. Is this new trend or mistake... i say mistakes of poor management out of touch. read more

Came here at 5:05 AM, nothing was on so I waited till 5:20AM and still nothing. People were inside, but I guess they didn't feel like turning their screens on. read more

McDonalds - Can at 5:10 AM, people inside but nothing was on. Waited 10 more minutes, when I came nothing was on still. - Fast Food Near Me - Richmond, Illinois

Due to poor service and no return call from a complaint it's been over a year since a Mickey D visit. Why did I come back? Nasty!

On our way up north stopped for some food not only did it take forever for the person to take our order but they forgot to give us 2 mcChicken's I walked in to ask for them and the manager on the clock a skinny lady did I have very good customer service. She grabbed the receipt out of my hand looked at it and said, did you receive this and this and this I said yes because I do not want any free food she said thats all you were charge for not for the other two McChicken's I said OK then let me get the two McChicken's. I'll pay for it said you have to wait in line place your order because there's other people in front of you? Great customer service for sure keep it up read more

Went in Friday morning with wife and kid and noone at register, went to keyosk and ordered food waited 20 min and order still wasn't up. We watched drive through and they got food right away. Asked for a refund and got an attitude from manager and excuse of short staff. Manager didn't need to be rude. read more

I actually like this McDonald's enough to leave a review. Staff is noticeably friendly and clean looking. They are quick and efficient. Never had an issue with our order even when we ordered 30+ breakfast sandwiches for a party we had. read more

Rude woman at the drive thru commented she doesn't understand what cream and sugar in the coffee means!" "Like 5 cream or 6 sugars ?"and then as we are picking up our order we hear another employee in the restaurant yell out " go to Taco Bell if you don't like it " Last time we stop there - need an MOD on site read more

This is one of the most disgusting things I've ever seen at any McDonald's. We stopped in at the Richmond, IL McDonald's at around 7:45 PM just to get an iced tea. We decided to go into the restaurant instead of going through the drive thru. When we got to the counter there was only one family waiting for their order and my wife and I ordering our drinks. We got our cups and headed to the drink fountain area. When we went to fill our cups, I couldn't believe how filthy the drink station was. Dried soda all over the place. Dirty napkins on the counter, ketchup all over the dispenser overflow area, and I don't know what was in the stainless steel cup in the counter. We always get unsweetened tea and get some Equal or Splenda to sweeten it up. Depending on the McDonald's, some of them have the sweeteners on the counter and some of them you have to ask for them. This particular McDonald's my wife had to ask for a few packs. The picture of the Equal packets are the actual packets handed to her by the employee behind the counter. I don't know if it's chocolate or s***. At this point I just was so disgusted I opted for Hawaiian Punch instead of touching the filthy tea dispenser. We should have just asked for our money back and left. This is pretty sad. I go through the drive thru at least 3 times a week for breakfast on my way to work. After this, no more. I'm done with this place. read more

See all

I honestly have no complaints. I usually only stop by to get a soda but today decided to get some food. My fries were so fresh I stuffed my face with them before opening my box and seeing this (in my opinion given the restaurant) picture perfect Big Mac! read more

McDonalds - Big Mac - Fast Food Near Me - Richmond, Illinois

Have been going to this location for the last two years. It's good for a McDonald's. I've never received the wrong order and the staff seems to be friendly. read more

That's right, I am rating this McDonald's FIVE stars because it is fully deserved. This is hands-down the fastest, most efficient Mickey-D's I've ever visited. If you have longer than a three minute drive-thru experience, then your clock must be wrong, because this rarely ever happens at this restaurant. They are always at the top of their game and always aware of your time. The food is always prepared well, too -- I know it's hard to screw up fast food, but it can be done, and this McDonald's never misses a beat. The food is always hot when you get it. One negative is that they've gotten my orders wrong a couple times, but it's nothing they aren't quick to fix. The staff is always courteous to you, and they're always on their toes. Oh, and also, their sweet tea is the best! read more

Diet Coke - they set up their machine to short fill every single pop that comes off the line (from the consistent underpoor that is what it appears to be - when asked to fill them to the right level the answer rudely from Tony was "I'm not going to do that". Maybe it's a common request read more

They asked me if I wanted extra McNuggets about five times and I said yes to about three of them. They then had me pull up to the front, with the rest of my food, to make me nuggets that they basically throw on you at "such a low price". I told them I wanted two of them with Sweat and Sour and one of them with Buffalo. So, I finally got my McNuggets about five minutes later. When I got home to my hungry family, everything that wasn't the McNuggets was ice cold. On top of that, my second youngest child refused to eat because they gave me BBQ instead of Buffalo. And, for the one burger I got for my youngest, I asked for nothing on it because he has allergies and the rest he just doesn't like. And they put EVERYTHING on the burger. 10/10 would not recommend if at some point you don't want your order being messed up. read more

I waited 10 minutes to get my food after I ordered at my fries were upside down in the bag they left for cars in drive-thru go by before I even had my food this is a issue because they need to worry about people in the store and people in the Drive-Thru at the same time read more

I like that this McDonald's cares about its customers. No place is perfect, but some managers here actually strive to make this place better for its customers I wish more McDonald's were like this one! read more

Never had a problem here until today. The older lady taking my order and at the payment window was extremely rude! She then proceeded to drop my card in between the window and the cash register and had to use a broom to get it out and scratched my entire card so it wasn't working and screamed in a very condescending way that o had no money when I actually have tons on there but the card wasn't working because she scratched it so bad. She seemed miserable and with that attitude should just be fired. I'm very religious and she kept sweating at me and stuff. HORRIBLE and DISGUSTING WOMEN. read more

Really awesome friendly staff working today in the drive-through both windows. Really can change your day around when your employees are that wonderful. On top of that the food is fresh and read more

Good service and very fast as it should be. best McDonald's around. Food always seems to be fresh and there Ice cofees are mixed perfect. read more

Okay, been going to McDonald's for years, but only for breakfast. Now that they have all day breakfast I will now go to McDonald's! A few weeks ago we were in Richmond and decided we needed to eat. The service here was great, the place was clean, and the food was really good for fast food. It tasted fresh, not like most fast food. So, will definitely go back to this one. The only downside to this place is the parking lot. read more

Takes longer to order than it does to eat.very slow service if you are in a hurry stop someplace else

They always get my order wrong and they charge me for extra sauce but then they dont give it to me. Constantly.

Been going here for years never really had a problem till recently. Keep messing up orders or giving old food. Chicken on salad old and over cooked. read more

Drive thru is frustrating. They also lack any drive thru trash cans, so you can't empty your cup holders of yesterday's coffee so there's no where to put today's coffee. read more

A surprisingly prompt, courteous, and clean McDonald's. Also may be the last McDonald's in Illinois as you head North toward Wisconsin.

Okay. I'm waiting in the parking lot for 20 minutes for a grilled chicken salad. It's 9 p.m. and there are no customers and a bunch of workers on duty. I should have been given a free coupon for something. read more

Slowest McDonald's around. Do not recommend. Drive down the road to dog n duds and you will get your food faster

Ugh! This is the slowest McDonald's on the planet! You're better off going to one 20 mi uterus away to get your food! It'll still be faster by the time you get back! I do not get what's the deal with this place! How hard is it??, read more

Poor service, cold food, and very long wait times. There are really only 2 options for a quick lunch in this area, so I have a lot of experience with this mcdonalds. Do yourself a favor and pass this one up. read more

We went through the drive thru around 11pm and sat in our cars for about an hour to eat, just talking. Later on the girl working called the cops for "suspicious activity" for sitting there. Then, we leave and one of us gets pulled over for no reason. Then getting treated very poorly by a cop just by sitting in a parking lot that we got food from. Very disrespectful and stupid. If you have a problem tell us to leave yourself. read more

Never can get anything right! Have Spanish people taking orders who cannot speak fluent English and can't seem to understand the English language either. Probably the worse fast food place I've ever been to read more

Best McDonald's I've been to. They greet you when you enter, Table service, (they bring food to you), when we were finishing our food they brought us mints!! Laurie was awesome. read more

McDonalds - They have tables decorated really cute! - Fast Food Near Me - Richmond, Illinois

We sat in line for 35 minutes since they were "short on staff" and were using the people in training to make orders. Never coming again it's rediculous we were thirsty and my daughter wanted a sweet tea! read more