This was an utterly unacceptable experience from start to finish. My order arrived with items missing, despite the bags being sealed, clearly indicating a failure at store level rather than during delivery. What makes this worse is the appalling response when I contacted the branch.
The individual claiming to be the manager was shockingly rude, dismissive, and entirely unprofessional. There was no attempt to take responsibility, no offer to investigate, and not even the most basic level of customer care--such as checking whether the missing item had been left behind. The complete lack of concern was staggering.
Using a delivery service is meant to provide convenience, yet this was completely undermined by their incompetence and indifference. Instead of resolving the issue, they compounded it with poor attitude and zero accountability.
This branch demonstrates a complete disregard for customers. Avoid at all costs unless you're prepared to receive incomplete orders and be treated with contempt when you raise it. read more