Service, I stood at the counter for over 5 minutes while the MOD or Shift Manager looked at me 3 times as he was bagging the drive through orders. He finally came over and took my order. Barely said hello, didn't ask if I wanted our meal for here or togo? He bagged it togo. At least now I know why he did that. That is because there was not one single table that was clean, wiped down, let alone the floor swept. NOT ONE TABLE! have worked in restaurants for over 30 years. Every type of restaurant concept that exists. Fast food, fast casual, casual dining, fine dining, quick service, upscale dining. This by far was disgusting. If the dining room is this bad... what do you think their kitchen looks like? That is where your food is prepared. I even witnessed the MOD who took my order, wipe his nose with his left hand, grabbed an empty box of fries filled the fries and put them in the bag. Freaking disgusting and a Board of Health violation! I know, "it's a McDonalds what do you expect". I expect good hygiene when handling food . It is common sense. WASH YOUR HANDS! Then the GM came out and only restocked the drink station, which did not need to be stocked. The other manager (the one who took my order and wiped his nose and proceeded to but food in the bag) added new expiration times on the teas. While that is important, so is a clean dining room. They sent someone to straighten the dining room, all he did was straighten chairs and pick up some napkins and a straw wrapper. But left napkins on another table (pictured below). Did not wipe down a single table at all nor did he sweep. Food and crumbs with grease marks from guests dirty hands all over the seats and the back of chairs. Now, I can see why the drive thru is so busy and the dining room is empty. They could care less about speaking to people face to face and keep things CLEAN. What made it even worse was another stale bun. In two years I have only eaten at this location 3 times. Because our previous visits here they always forgot to put onions on the cheeseburgers that are ketchup, cheese and onions only. So I stopped coming. I stopped going to all McDonalds and frankly all fast food restaurants. Today, i wanted a cheat day, so I decided to give the Prospect locarion another chance. By no surprise, again another disappointment. Stale bun once again, onions in the box verses on the sandwich at least I received onions this time. Maybe it was because it was not a regular cheeseburger this time. I sat here for 45 minutes and no one has come out to clean the lobby. One guest even left because he wasn't greeted at the counter. That is ridiculous. I understand this may be due to a "skeleton crew" in between shifts, however, ACKNOWLEDGE YOUR GUESTS! If you can't do that, you are in the wrong industry. These are reasons I don't come to this location let alone any McDonald's for that matter. For a franchised company, some franchises should be revoked of their franchise rights for hosting a dirty restaurant, lack of customer service skills and food quality. Do Better Prospect! You're in a wealthy part of town you should meet the standards out here. But, maybe most people do not care anymore? Their windows had hand prints and finger prints all over them. This is NO EXAGGERATION EITHER, just FACTS. I seriously never leave bad reviews but, when it comes to cleanliness, hygiene and stale food, that is where I draw the line. If this experience wa different and a great experience this review would have been completely different. #dobetter read more

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Had to wait over 45 mins to get my small order, 2 cheeseburgers, a french fry & large drink, even though I placed a mobile order ahead of time. Terrible customer service, terrible service overall in general, I came in multiple times and they refused to give me a refund after keeping me waiting for so long, kept blowing me off and wouldn't get me a manager, employees were incredibly rude. When I finally got the food, they messed up my order and had to remake, making me wait even longer. I understand it's a Friday and they're busy, but the way they treated me and didn't seem to care at all about the customers time being wasted was ridiculous. Allll the employees look absolutely miserable to be there.. and it seemed like a toxic work environment from what I could tell. Definitely don't recommend anyone going here. read more

ordered a McGriddle with cheese and egg took out the meat gave me only bread I called twice and they kept hanging up and not caring

Not a bad McDonald's... the food is good, and the workers are friendly, but they get the order wrong. A lot.... I avoid getting customized food because they don't change it. More times than I can count, I asked for a plain cheeseburger and got a normal one. If you ask for a fish sandwich with no tartar sauce, you're still gonna get tartar sauce...... I just stick to simple foods like fries or nuggets. But they usually forget to add the sauce in the bag. As long as you make your order as simple as possible you should be good :D read more

I ordered a 40pc nuggets, the food was strait fire, I had excellent fires, get sweet+sour sause they only have me 39 nuggets.

Great service would recommend nice hot food very good service very very nice would be great

I know McDonald's has it's issues... I have experienced them myself. But I must give Tina, the morning manager , and her team a great review. It was my turn to provide breakfast for my Church's men group on Saturday morning. Knowing that I was working late Friday and that I would not have time to get to Kroger and cook for 40 people, I called Tina Friday morning and asked if she could help. I needed to feed 40, so I wanted to order 20 Sausage bIscuits with hash browns and 20 Sausage McMuffins with hash browns and pick it all up at Saturday morning at 7:15 a.m.. When I told her my request, she said that she only had 3 people working that morning and was not sure she could cover such a large order so early in the morning. I told her I completely understand and then she piped up and said they would make it work. And they did! I rolled into the drive through at 7:14 , told them I was there to pick up my order and it was all ready. I pulled up to the window and paid. And I am sure that the people behind be was wondering why so many large bags were being past to my car. The order was 100% correct. The men in my group was very pleased with their breakfast. Everything tasted great. Thank you Tina and your team, you made me very popular, even if was for a few minutes on Saturday morning. read more

customer service was great. got my food in a fast manner. People were very pleasant. Fries were very hot.

the McDouble Meal Deal is a winner... the crispy French Fries & a juicy cheese Burger call for a Chocolate shake! helpful, energetic Staff... next to the Kroger in Prospect read more

really quick service . good food stopped by to get my food otw to work and rlly liked the restroom

Horrible experience! They closed early for no apparent reason. We pulled up at 10:35 PM. Waited seven minutes and called and no one would answer the phone. A worker finally came out emptying garbage and I asked if they're open he said no we closed early. Sad service! Not coming back! read more

McDonald's - Nobody answered the phone!! We waited for 7 minutes at the drive thru - they are opened til 11pm. - Burgers Near Me - Prospect, Kentucky

take about a sorry excuse of a restaurant . where do I start.. staff rude food cold little English understood by the people working drive through. after paying I was told they didn't have an item I ordered of course. I ask for a large coke in place of the large frozen coke I paid for.. was told I cold have a medium.. omm no you'll give me a large Like I paid for. if I could give 0 stars that'd be better! read more

My last visit to this location was great! Their service was amazing. They were polite and courteous.

I is went in today Apirl 6th and ordered a sausage mc griddle- it tasted like it was made yesterday Two hash browns were good but I asked for ketchup and never got it A tea that was old and tart And I got one donut and it was very dried out as if it was from a day or two ago as well. read more

Dude in the Jordan's needs a raise. He's efficient, friendly, and consistently delivers excellent service with his beautiful Jordan's.

The guy at the drive through had his hand up his shirt scratching his skin then proceeded to put his hands all over peoples food. I asked him to please wash his hands and remake my drinks. He said he did wash his hand. Lol he never left the window and there wasn't a sink right there. DISGUSTING! ! read more

This is your typical McDonald's nothing fancy nothing great it's pretty clean in there at least I can say that the lines are always really long and the services what you expect as a bunch of teenagers waiting on you so it's just McDonald's read more

The food is the same as it is anywhere. We all know what we're getting at McDonalds. But the service at this location is just awful. It's pretty standard to be left in the drive thru kiosk for more than five minutes waiting to give an order. Even if your order is taken quickly, service is so slow at the windows that lines frequently wrap around the building. Once you do finally get your food, expect that something will be left out. Straws are the worst. Ever try drinking a large Coke in those thin plastic cups without a straw? I don't recommend it. Sometimes you just need a drive thru that's close to home. Sadly this is mine. I find myself there more frequently than I'd like out of convenience. You don't have to. read more

Dude - it is a McDonald's. The good thing about this one is that they have nice people working here and that they get my order correct and never have a problem giving me a couple packets of their awesome salt dust! (yes it is salt dust because it is the perfect salt - it is dust not crystals so it sticks to your food and you get just the right amount of salt on your food without being too much or too little. I wish they sold this stuff - I bet lots of people would buy it! read more

I have no idea of what has happened to this McDonalds but it is one of the worst I've frequented. Most of the time, the milkshake machine is broken, it's impossible to get apple pies after 8pm, and the rest of the food is hit and miss. It seems that the best time to get a fresh burger is right when lunch starts, which is unfortunately an extremely busy time and I don't always have time to sit in line to wait. Every time I order a double cheeseburger and it's 2pm or later, the burger is dry and the cheese is never melted. Clearly, the burger itself isn't hot and fresh if the cheese doesn't melt even the smallest bit. The fries are usually either way too crispy/crunchy or they're not all the way cooked. I know the fries are cooked on a timer but if they're cooked all the way through then how are they coming out chewy? As far as customer service goes, I've only had an issue every now and then in regards to rude behavior- recently, there was someone chatting on their phone in the window where orders are paid for. Not really something I would expect to see, to be honest. But most of them are friendly and pleasant to interact with. Just please fix the food quality! read more

I drive for UberEats, PostMates, and DoorDash. This is my least favorite place to deliver from. They are consistently slow and unprofessional. Today when stopping in there for a sweet tea for myself, I saw one of the workers lick/suck some kind of food off her finger and then continue to prepare orders WITHOUT washing her hands or putting on gloves. That's repulsive. The workers here need training in basic food safety and professionalism. If you're going to be gross, do it on your own time--NOT while you're serving food. read more

Theee stars because I know the workers here are saints for putting up with so much. Otherwise would give 1 star. More than once I have waited in this drive thru to find they are only serving drinks and fries. Frequently there is only one incredibly stressed-looking worker in the entire restaurant. I don't know any workers there but they all deserve a raise. Conditions must be horrible there to not be able to employ any more help. Management and ownership - please get it together. read more

I drove all the way out there and it was 950 all I wanted was a Sunday and they told me that they were close. I usually get great service here but I was kind of upset that you guys have the wrong hours online since I drove out there for no reason. 10 means 10 read more

Literally the worst branch youll come across. Your order will never be right and the food doesn't taste good. I drive an extra 20 minutes to get my food from a diff branch read more

Yup this Mickey Dees ;) it is as good as it gets. Our service was great, very prompt, and our order hot. When we walked in the line was long, but it quickly went down as the cashier was fast and efficient. The place is clean and looks to be very well managed. This McDonald's is located in the Kroger shopping center so it's super convenient when you are so beat from shopping you're too tuckered out to go home and prepare your own meal. Plus, when the grandson wants the occasional happy meal treat a Nanna and Poppa absolutely must deliver. I will definitely make this our McDonald when in town. read more

This is seriously the worst McDonald's I've ever been to. I've been coming here for years only because it is the nearest place from where we visit on the weekends. I have never had anyone say thank you or you're welcome. They never look busy in the Drive-Thru yet you sit in the Drive-Thru forever and then they don't have great quality of food. I got two Happy Meals and they barely put any fries in there and I had to go in. I never complain but I think they definitely need new workers or managers. read more

This has to be the slowest McDonalds in history! The fact that I can stand here and do a review after waiting 15 minutes at a "Fast Food" restaurant is ridiculous! Fire the whole team and start over with people who actually want a job! read more

McDonald's - Still no food - 20 minutes! - Burgers Near Me - Prospect, Kentucky

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This is consistently the worst McDonalds I have ever been to. It is painfully slow and my order is often wrong. I cannot understand why the service has been so bad for as long as I have lived in Prospect. Please management/owners, please, I implore you to make changes! read more

Nice clean McDonalds perfect for a stop to or from Henry's Ark. They have TVs on while you wait for your little one to eat her burgers and fries. It isnt very large but perfect for a quick stop to refuel the one crying in the back seat. They have a redbox inside which we needed to drop off a DVD as well. read more

I've always gotten my order correct and it's been well made. I get food here a couple times a week. There was one time when the fries were terrible, not fresh, but most of the time it's good. Even though there's usually a massive line, it goes pretty quick. This is the best mcdonald's in the area. read more

C'mon MAN!??! I stopped in here last Saturday afternoon. I observed maybe 6 cars in drive through so I parked and walked in to order take out. My order number 217, sat for 5 minutes and heard order 208. Watched as another 20 cars passed through drive through, watched as 3 customers came back to the counter with incorrect orders, and refused to get a drink because the fountain area was an absolute disaster. Garbage all over the floors and I counted 6 people working. C'Mon Man...really? read more

Seriously the worst store in the area. They constantly screw up orders and are slow as molasses. Took me about 5 minutes tonight to order 2 regular double cheeseburgers and 4 double cheeseburgers with ketchup only. The poor sap trying to take my order could not comprehend what I was ordering. Someone else jumped in and took my order correctly. Then I get home and, naturally, missing the 2 regular doubles. Called them and asked for them to write my name down so next time I come in I could get them....the dude said he needed to know what day/time I'd be coming in to get them. How the hell am I supposed to know when I'll be back (I know now, NEVER) Ended up driving back to get a refund and swear off McDonald's forever. It's really too bad Chick-fil-a is a despicable company because they have customer service down to a T. McDonald's is a mess. Ahhhhh, rant over. Stay away from this location! read more

Service excruciatingly slow, food order always wrong, and usually cold. No matter the time of day, always sub par. I've returned on numerous occasions hoping for a better result. I am currently seeking out the Franchisee/owner info to make he/she aware. read more

How long does it take justin malone to make 10 mcfuckingnuggets. This is ridiculous! I have been here for 20 minutes. Fuck you justin malone. read more

Decided to give this McDonald's another try since it is conveniently located. My family and i went inside to eat. They tried to charge me extra for milk with my son's happy meal. When I questioned it i was told that it is a premium upcharge so I just got him a soft drink. Our total came to $14.37. I gave the guy a $20 and he gave me back $16.62. When he handed me the change, I told him that I have him a twenty and he looked confused. So I handed him the extra $11. He was still confused so he got a manager. When I told her how much our food was and that he gave me an extra $11, she didn't trust that I was giving back the right amount. They are lucky I'm honest. (I should have told her they actually still owed me a penny). When our food came we were missing a sandwich. The manager was actually quick to give it to me. I asked for my receipt and was told that the printer was jammed so they didn't have one. Who knows what I was actually charged for. My son's happy meal was missing the apple slices. At this point it wasn't worth going back to the counter. And the place was still filthy. I took a pic of the coke machine. I wasn't discrete, so someone was sent to clean it while we were still there. It was still dirty when we left. read more

McDonald's - Gross coke machine. Looked like it hasn't been wiped down all day. I didn't even get a pic of the mess around it. - Burgers Near Me - Prospect, Kentucky

Personally would not even give this McDonalds 1 star! The worst mc Donald's on the planet !! I had hoped that after the remodel that they would get a whole new crew of workers, as service here has always been the worst I've ever seen. Today after remodel was done, we went to try it out again for breakfast. After repeating order at least a minimum of 10 times, they still messed a simple order up. Then I was told I didn't order it right! When everyone around me heard that I did. The manager then came to register and apologized saying the cashier was 'very very' new. I simply said 'then someone should be by his side helping him out'. Will not EVER go to this McDonalds again. Which is a shame since we live right near this one. read more

I visited this location for the third and final time today. I ordered a happy meal, two burgers and a shake. It took 25 minutes to get my food and when I got it, everything was cold. To top it off, they couldn't give me my shake because they had just turned the machine on and I was told it wouldn't be ready for twenty minutes. Why didn't they turn the machine on when I first ordered my shake? I did get a refund for my shake, but I will never return. The service is slow and everyone working there seems incompetent. read more

will be the last time I ever stop there. not busy at all & took me almost 20 min from time placed order to when actually received it, by time got home everything was ice cold (only live 5 min away). at least they were open, 3 times in last 6 months have stopped there between 5-7 pm & they were closed, had no one to work! DQ is their only competition so they really don't have to try. need to open a Wendy's or Arby's nearby! read more

I try to go to this McDonalds everyday! It is the closest to my house. BUT I will drive past it if I see more than 2 cars in the drive thru in the mornings because I know it will be at least a 20 minute or more wait. The staffing for the morning hours around 7:00 is hit or miss, mostly miss. Today was a final straw, I ordered 2 Egg McMuffins, dropped one off to my husband at work and had the other one for myself. When we BOTH took a bite out of ours we knew something wasn't quite right. There was NO Canadian bacon or cheese! I am tired of being dissatisfied!!! read more

If I could give this establishment no stars, I would. Every time I go there, I kick myself for not remembering how awful this place is. I have lived in Prospect for a year now. After a 9-10 hour work day and an hour of traffic, cooking dinner is just not in the cards. As this location is only one of two places that offers a drive through, convenience out weighs customer service. Until tonight. Tonight was my last to spend money at this place. McDonalds in Prospect adds a whole new meaning to the words "fast food". After another 21 minute wait in the drive through (one was 32 minutes once!), and seeing another manager and set of teens that I didn't recognize, I had to ask: why can't this place seem to get it together, get hot food out in a TIMELY manner. So I asked. I won't disclose which employee I talked to so that they won't face retaliation, however all suspicions confirmed. It comes down to ownership. The person I talked to said that they have quit three times but comes back because it's one of only a few jobs available in the area. I really hope that another fast food company catches on and opens something up (anything st this point) along 42. Taco Bell anyone? So as for McDonalds in Prospect? Don't waste your money or 20-30 minutes of your life you'll never get back. read more