This looks like a relatively new McDonald's. It is nicely landscaped and has a clean appearance. I arrived at 3 PM so there was no line. The young man who attended me and took my order seemed nice, though not very engaging. He did in fact take and complete my order accurately, asked me if I wanted fries, etc. I just requested a quarter pounder to go and a drink. The sandwich was fresh, hot, and well put together. Whoever designed the bathrooms must've been high on drugs or something. The mirror is way up at the ceiling on an angle so you have to tip your head back 90° to see yourself. There were no paper towels but they do have two hot air blowers to dry your hands IF you are short enough to reach them without sitting on the floor. Both of the air outlets were at my knee level. I can understand having one lower for children, but at least put one up where adults can get to them! Children that small don't usually come without an adult to pay! I had to give them credit for having clean facilities and good food. read more

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No negative aura or anything but dang how come I gotta do everything for them *Forgets caramel drizzle on my coffe, Doesn't add bbq sauce for nuggets, Doesn't add side of Mac sauce, Upcharges for a bigger cup on 6$ meal deal when I didn't ask God bless our McDonald employees read more

This place How is it that a person can wait for 6 cars to get there food Sit in line for 8 minutes Then as soon as you get to the window they say pull into spot Witch they will eventually bring whatever order or part of order to you One star because lack of lower rating read more

Waiting for our order for 30 mins yea we went threw drive threw we wernt the only ones waiting

food wasn't cooked to 30 min to get food in drive thur no napkins. the steak breakfast was so sloppy a. greasy nasty

Worst service I have ever received. Slow lazy people that catch an attitude and curse at you when you point out their mistakes I. Your order and ask for the right stuff that you ordered. read more

The food my friends and I ordered at McDonald's made us sick. My friend and I got it the worst though because we were the only ones to get chicken. We both got chicken nuggets and now we're both throwing and my friend has a fever. My other friends are also not feeling well. There was also a post on Facebook about a worm in one of the spicy deluxe chicken sandwiches. This scared me because that's my go to order. Don't eat here. This McDonald's is always dirty and doesn't clean very well. Will not be eating here again. Thanks McDonald's. read more

Traveling home from the coast. We stopped at Bush's Chicken only to find their lobby closed. (Not eating fried chicken while driving!) McDonald's was right next door so we went there! We were greeted upon entering and the young lady taking our order was wonderful at suggestive selling! Burgers were hot and correctly made (I had a special order) and best of all was the "basket of fries" for $3.00! We will for sure be back on our next trip through here! Go Mickey D's!! read more

So I put in a curbside order so I wouldn't have to wait in the drive thru line only to wait for a good 20 min. I had entered the wrong number at check in(my mistake. But they don't even have the number I entered and there was no one else in the curbside pick up for a good 10 min). You'd think they would've walked over to my car to ask what I was waiting on. In the time I was waiting I could see they got at least two orders wrong. I finally called to ask where my food was. I will say they were kind enough to give me fresh fries and explain to me that there's a "new runner". Get it together guys. Take a lesson from Chick-fil-a. read more

honestly incompetent workers. they dont pay attention to the orders they are handling and giving out. i worked in fast food i get how it goes but to consistently give us the wrong order is bonkers to me. once is fine, i get it mix ups happen. twice is a little wild. but 3 times is insane. is it that hard for the girls to read and work while talking about drama all at once that hard? maybe focus on ur job and youll get it the first time! read more

The guy on the speaker was rude and sounded like he was high. Then when I pulled up to window they said my order was not taken. My hot n spicy chicken sandwiches were burnt and cold. My double cheeseburgers didn't have cheese. This place really needs better management. read more

Twice I Stopped At 2am & 2:30am Both This They Told Me Can I Take Your Order Then The Manager Says Sorry We Are Closed For Maintance, So I Come Back 30 Minutes Later Same Shit. She Wants To Take My Order, Store Managment Says They Are Closed When I Thought They Were 24Hours. I Was Hungry & Exhausted. This Happened On Friday 7.24.2020 This Morning read more

Awful service, I waited almost 30 minutes for a mocha frap because they "forgot" about it when I was the only person sitting here.

customer service is horrendous!!!! My quarter pounder was raw even though I asked for it to be well done. The shift leader wanted to argue with me as to whether qp was raw. Red/pink hamburger meat equals not cooked all the way through. The owner and area supervisor where there and let their employees treat a customer that way. Every time we go here all the employees have a bad attitude and don't want to help customers, since they added the order kiosks. Unfortunately you can't order certain things (like well done or Oreos on the kiosk and you can't pay with cash at the kiosk. The fries are always cold and nasty. The inside of the restaurant was filthy. Trash was all over the floors and every table & chair in the restaurant was dirty. read more

McDonald's - Trash all over the store. All the tables were dirty. - Fast Food Near Me - Pleasanton, Texas

So this McDonald's is great. except for the fact that they always either FORGET your food or give you EXTRA! I once asked for 2 $1.00 cheese burgers. And they gave me 1 double cheese burger and then as I guess the other "burger" was just buns with ketchup, cheese and mustard. They also give you the wrong food. Or forget your sauces. They sometimes don't put cheese even if you paid for it. read more

Spent $38 for crappy service! Got half my order at the window, kids meals, just to be asked to wait for the rest. After watching cars come and go that was behind me, had to ask where the rest of my order was. My kids meals are already getting cold and didn't get any dipping sauce for their nuggets. I'm sure McDowell's would of had better service! read more

I had ordered $27.39 worth of food but received only about $13 worth of the food I ordered, I don't know if there was an issue at the window, but I did not receive the rest of one of my combos nor did I have 3 hash browns that I had ordered as well as 2 sausage burritos and a sausage McGriddle that was with my order, I had also ordered a smoothie but it was not taken down on my receipt, so I did not receive it, I decided to let it be and left not knowing that my order was incomplete. I called back and asked about it to which the reply was them saying it was bagged, it was not with my order so I don't know what else to do. read more

The food .. why can't it look like the picture, but hey it's FAST FOOD ? The owners just shut you up by fixing and giving you the food but constantly messes it up every time I go , I had to call the manager " I personally bagged it " she says , you personally fucked it up .. Watered down Powerade & no tea when I go , the kids that work there talk & not enough flipping burgers ( always cold & looks like they dunked my patty on my bread ) They fuck up my soda sizes & skimp me out on fries like they know it too small to be in a large read more

I would give them no stars if that was a choice. Their line is way too long. You have to wait like longer than 10 mins. They sloppily prepare your food, if they even made it right. We had made an order for the family and they shorted us 7 burgers. That we had paid $30 for. Let alone they never did, or said they could help in anyway after. These people are pathetic. read more

McDonald's - They decided to sloppily prepare my food - Fast Food Near Me - Pleasanton, Texas

Worst customer service ever. They forgot my food and asked me to go back. Once arriving they refused to give it to me since the person answering the phone didn't ask for my name. Made it seem like I was there trying to get free food. I politely left and will not ever return to this McDonald's or any other. read more

I waited 7 to 8 minutes for them to do some french fries - I think they forgot about me, then the guy comes to me and says OH sorry for the wait. I said l want to talk to a manager- she came, and I showed her the receipt- yes I waited 8 minutes for French fries! She said I am sorry, I can give you a free meal. I told her I don't live here. I said well maybe I can come back tonight. read more

terrible service the restaurant was so nasty and there were flys EVERYWHERE watch out for flys in your coffee!

Slowest drive thru in town. Person taking the order at the window was rude. Hate coming here. The only reason I look forward to my kids getting older is I won't have to make this stop. Ssssssssuck! read more

Disgusting coffee. Asked for an ice coffee, watch the woman fill the cup with milk and literally three drops of coffee. She handed them to us and I thought it was a joke. I paid for two coffees and got two MILKS. Disgusting read more

Do not go to this location unless you want the wrong order..time after time this McDonald's seems to amaze me and screw up my order. You want a burger and fries, order a pie and a drink. You want a Big Mac combo, order fries and a Mcflurry. I dont see how all managers at this store can be so unprofessional and unable to run a store. Ive had better service at a rest stop on an unknown highway. The managers are the worse I have seen. I can't see how they even have a job. Spoke to (2) what identified themselves as managers (didn't know they had 2 managers on at a time), and neither could help me in any way after their employees could not help me either. Do not, I repeat do not order online from this store, let alone in the drive thru...Burger King is right down the road, and although isn't as tasty, at least they will get your order right. This whole store needs to go back to the 2nd grade and learn customer service and basic skills to take an order right...will never go back, please save your time and hit up one of the other many fast food places in Pleasanton. read more

This place sucks!!!! It is always slow!!!! I think I've seen snails run faster then the people here.... management is terrible... at night the kids will talk, talk and stand around not paying attention to what their are doing messing up my order or everyone's order. read more

I was there, and this guy would not take my order at the register even though I had been standing there for like 5m, he just stands there with his back to me, it was in the morning so there was not much people. Anyways when he did give me my order he forgot my buffalo sauce and when I asked for it nicely he just kind of threw it at me. smh. bad customer service. read more