I try to keep it simple when I come to this location but when you screw up oatmeal that's insane, the oatmeal was thick like a paste because they didn't add enough water to it, the grains were fat like it sat in water overnight, not even gonna talk about the coffee, read more

My food was gross and the order wasn't made correctly, the fries were cold and soggy I didn't get my whole order and on top of that there was a hair in my husbands chicken sandwich read more

Food took around 25 minutes to get, for curbside pickup ,manager Was rude, and food is slightly cold.

Every time we go to this location something is wrong with our meal. We ordered 2 large cokes and got a large iced coffee instead. Missing sauces, wrong sandwiches, missing food... you name it, it's happened. Every. Single. Time. read more

I come here often as it is the closest McDonald's but every time I decide to spend more money I just get screwed over, I'm talking about how every time I order a bacon double quarter through the app, they decide to completely ignore the word bacon on the sticker, and I even clarified it was a bacon double quarter at the speaker because I wanted mayo on the burger and the app doesn't allow you to add it on that sandwich for some reason. Literally happened to me three times and I am now just gonna deal with cold food by ordering somewhere further from now on. read more

Waited in the drive thru for 10 minutes and the moment someone pulled up in the right lane they take their order right away. Waste of time.

Just an update, but I made the HUGE mistake of going here again and the literally gave me raw food. See picture, i am so pissed after spending all morning at sports with my kids I just wanted to have lunch, now I'm tired and hangry! read more

McDonalds - My clearly raw burger. - Coffee & Tea Near Me - Plano, Illinois

Burger flippers argued about redoing my daughters simple cheeseburger and for insult threw her onions on the bottom and she asked for light not 4 slivers on a burnt hard bun. I saw someone with blonde hair and glasses preparing food with NO gloves and was wiping his forehead and handling people's food. This place should be shut down and a new manager because the man that was here just now handed me a broken straw and acted like he couldn't care less. It took 10 minutes to make a simple iced coffee with extra syrup. Mind you they weren't even busy. read more

McDonalds - a chocolate cookie on a wrapper - Coffee & Tea Near Me - Plano, Illinois

The inside diner is always sticky for some reason. I can tell they don't have someone cleaning the lobby or bathrooms.

This location messed up my order and they gave me a coupon for a free meal and when I came back to claim the coupon they told me it was not valid on a big breakfast. The coupon clearly states any meal Breakfast, Lunch or Dinner. It was a manager that said their store manager changed the rules. This particular location is always messing something up and the employees are all on different pages. Do NOT recommend this location. I am highly disappointed and will no longer be going there. read more

They always mess up orders, it's about sandwiches and fries and they are not capable to do their job, it's totally ridiculous. read more

McDonalds - a hot dog with cheese on it - Coffee & Tea Near Me - Plano, Illinois

I'm not sure how they manage to mess up my order every time I come here but they do. They're either targeting me personally or they manage to mess up 80% of their orders. I don't even eat McDonald's often but somehow my order is always wrong when i come here. They mess up my order or they completely forget to add something to the bag. One time i went back as soon as i got my order and the "manager" refused to give me my missing sandwich because I didn't have my receipt. I get if she didn't remember me but why not just give me my stupid Sandwich I ordered. Today I asked for a 6pc chicken nuggets and they gave me 4. The box even says 6 on it! Like come on! Since my son was already asking for his food I wasn't able to go back, so I settled on finally leaving a review. Ive been coming to this McDonalds for less than 2yrs and they managed to get almost every order wrong. It's really disappointing. Always ask for a receipt and never leave the parking lot without double checking you have all your food. read more

They Always seem to get my food wrong it never fails, today there was a piece of hair on my hash brown . read more

McDonalds - Hair - Coffee & Tea Near Me - Plano, Illinois

Long wait with no line. The sandwich looked like they just splashed as much sauce as they could on it. The bread was folded into the sandwich. The fries were burnt and had a weird taste to them. read more

I usually order from this McDonald's for almost two years and barely had any problems. I even made some friends talking with some of the workers and became a loyal customer.. I stopped eating at McDonald's just because I wanted to start eating healthier, but after a hard day at work, I really just wanted to go back and enjoy my favorite meal at McDonald's once again. But was very disappointed with what I have received tonight at 04/14/23.. 9:34pm. as I was the only one in line at the time waiting in my car to order, there was silence for a while.. Then other car next to me goes, got to order! and got to leave! As I stayed waiting there still without a word.. Finally the guy talked to me like he didn't give a fuck and asked what I wanted, I was disappointed but continued to keep my cool and ordered like I usually do. Then going to the next window was fine until it was time to get my food. They told me to go to the next window to wait, even though I wasn't used to that because my order was so simple.. but that was fine. As long as everything was fresh I was OK to wait.. so nicely I did.. but then I got to see other cars go, they ordered, heard them all laughing and talking as I was waiting for 10 minutes still there and wondering why it was taking so long for something so small :/ .. so I decided to get out of my car and go inside and ask nicely what was going on.. ? As I explained to a coworker that I was waiting; no one had no idea what I was talking about.. they told me that maybe they already sent out the food? ‍ but I told him that is impossible because I never saw anyone go outside... I was there waiting for 10 minutes and saw nothing. The guy apologize to me, and he made my food right away, but everyone else there, including the manager, who I didn't get her name.. didn't seem to care at all not even apologizing.. I thought at least the manager would be professional for the mistake and at least apologize. I didn't even go in mean or mad because I know mistakes happen... and I used to work at McDonald's before for two years so I understand.. but how they were so unprofessional made me feel like I wish I didn't go back, even though I was once a loyal customer before.. for me not to go to McDonald's for a while, and excited to go back again, I am so disappointed with what I got.. and how they handled it like they just didn't care. Except for the one guy who helped me, he was the only one that apologized and giving my food with a smile. Probably won't come back here again... and it's a shame. read more

McDonalds - the sun shining through the windshield of a car - Coffee & Tea Near Me - Plano, Illinois

1 star I think would do for this. and to preface i'm not a review kind of person but this really shocked me. the lady working judged and questioned what my sister was ordering. my sister wanted honey mustard for her fries that came with her burger meal, so I ask the lady for honey mustard and responds with "honey mustard for a burger" I simply say yes? and she said you realize it's a burger right, and then just starts laughing. now I realize it might be weird to some people but there's no reason to start laughing and judging what someone orders. then says yeah i'll put it on there and it wasn't in the bag‍had to ask the young man at the second window read more

20 minutes for a happy meal at 1100 on a Saturday. Yikes. I get that things get busy but holy cow I've never waited so long for a happy meal. read more

Taking forever and we asked for napkins but they wouldn't. Overfilled drinks spilling in the car with no napkins. No baddies I'm pissed

I'm usually the most patient and considerate person when it comes to fast food joints... but this, this was unacceptable. I ordered for myself and two others. Get up to the window and they said we are still working on your order can you please pull up to spot #1 so I said of course, we waited for our food maybe 3-5 minutes no big deal it was busy I get it! Well... i received our food and my order was wrong so of course I went back in the drive thru and told them that my order was wrong... they proceeded to tell me that we will fix that for you but can you please pull forward to spot #1 AGAIN. Okay... at this point I'm getting a little aggravated but not showing it because I know it is not their faults as they were not the ones making my food.... Fast forward 15 minutes still NO FOOD. While the rest of my order sits there and is well past cold by that point I was getting pretty pissed. They literally forgot about my order and never brought it out. I get out of my car and go to the dine in door (locked) okay now I'm beyond pissed I look at my receipt and my order was taken at 8:35 PM-- it is now 9:03pm and I still don't have my order! Someone finally comes to the door and asks what was wrong. I explained to him that I had been waiting for my burger and that I was forgotten about while the rest of my order has sat for 20 minutes and is now cold. I request again to fix my order and to please just re-do my order because I paid for it and it is now cold to no fault of mine! He said sorry we will fix what was wrong but will not give you a fresh order. Needless to say I was utterly disappointed as I had always had a good experience there even though they get my Quarter Pounder wrong 80% of the time. I know the customer is not always right but as a customer who respects everyone I encounter at that McDonald's I was just bummed that they couldn't even do right by it. read more

This location takes a long time to give you the food. Might be the employees who lack or it might be the high amount of customers that come here. Regardless, don't go here if you want fast delivery with professionalism. read more

My mcflurry was half filled it took forever not mixed well big oreo chucks but not many not very cold overall not a good experience

Worst McDonald's ever! Don't know why I keep giving them another chance. Not again! Food is always cold, stale, wrong, super slow. Went there tonight for a chocolate shake. Watched everyone in the other lane of the single drive through have their order taken before me. 15 minutes later I have my chocolate shake that looks vanilla and tastes minty....... seriously worst place ever. And to think soon we will be paying them $15 an hour. read more

Worst McDonalds I think in 5 states. Been here several times never again. Wait 10 minutes for order. Tables always dirty inside. Get wrong food half of time. I think I would rather eat dirty snow than this place. read more

This is probably the slowest McDonald's I have ever been too, most of the time I'll drive to the next town over before waiting in their drive thru. I will admit there are some nice and friendly employees that work there but management needs improvement. read more

My husband and I have used their take out and drive through at least 20 times now. I did not want to write a review right away, because this is a newer McDonald's, and I wanted to give them some time to settle in before I made a hasty decision. At this point, I have to say I can not give them a good review at all. about 3/4 of the times we have been there, The food was either made incorrectly, or cold. (or both) At first I would like to address the french fries. I have grown up on McDonald's french fries (I'm 55 years old) and I must say, I have always loved their golden brown texture and just the right amount of salt. However at this McDonald's, the fries are always cold, over done and way way way too salty.. I actually have to brush the salt off every fry to eat it. I added a picture of what the fries looked like today. As you can see, they are over done, very greasy and if you look close, you can see a lot of salt. As for the sandwiches... Not as bad as the fries, but sometimes I am very disappointed in spending close to 5 dollars for a sandwich that is cold and not made correctly. Today I ordered a bacon clubhouse, grilled. They gave me a cold fried chicken patty, rather than a hot grilled piece of chicken on the sandwich. It was also very sloppy in the carton. As soon as I noticed it was fried, I put it back into the carton and called McDonald;s and explained to the Manager that I have been eating there since they opened, so I wanted them to have a chance to settle in.. but I can no longer eat bad food. I explained that I received cold, over done, over salty fries, and a cold fried chicken bacon clubhouse sandwich. He told me to bring it back in and he'd replace. My husband finished eating his food and went back to exchange it, while I sat at home, hungry. (also a waste of time and gas) When he returned home, the bacon clubhouse sandwich was cold and it only had meat on half the bun. Normally, there is a good size piece of chicken on the sandwich, and it is shaped odd, but large enough. This time, it was a very small piece of chicken, like someone had cut a normal piece in half. It was also very sloppy, like the last one. As for the new order of fries.. Well, as you can see in the photo I uploaded.. I got the same fries.. Cold, over done, and way too salty. I would appreciate if anyone else that has a bad experience at this McDonald's, please leave an accurate review as well, so they are forced to deliver the same quality of food that all other McDonald's regularly do. I'd like to add that the owner of this McDonald's also owns other McDonald's.. The food at the other places are almost always perfectly made and hot. This one McDonald's seem to be the only one with such poorly made food. The workers are pleasant.. but the quality of the food is not good.. read more

McDonalds - Over cooked and too salty french fries. Like usual. - Coffee & Tea Near Me - Plano, Illinois

I literally asked for a six piece barbecue tenders with ranch and when I open the bag they gave me a six piece no barbecue tenders with sweet and sour sauce are you fucking kidding me it only takes 10 seconds to check what you're putting in the bag you tards read more

McDonalds - mcdonald's - Coffee & Tea Near Me - Plano, Illinois

Customer service is awful. Order is wrong every time. Machine is always broken, and they convert to the breakfast menu earlier than post just to avoid making customers food. Worst experience. I know my expectations shouldn't be that high for fast food but come on... read more

Sorry to give a low review but this location is very slow. Compared to the Yorkville McDonald's I gave them many chances because I didn't want to base my review on one visit. I can't go to this location if I'm pressed for time because they consistently take too long to deliver my order at the drive through. I never order anything special. One thing McDonald's has over the competition, in my humble opinion, is speed. This location needs to train their crew to be faster. The employees are very nice and my order has always been correct but when I hit the drive-thru I need to get back on the road quickly. One star for being too slow. read more

When first opened they were awful. Super slow and disorganized. In fast few months I see new faces and they,trying hard to deliver faster and correct. I usually go thru drive thru at that location and it's ok. They have been slow and fast at times. Worst times are in the AM when you are in hurry. I had to pull forward to their pick up window few times cause they didn't make food fast enough. When I go inside they always forget to give me cup or a toy when getting happy meal. Fries are ssggy for most part or too cold. Crew is more efficient than it was before when they first opened. read more

I go to this McDonald's drive through quite often since it is located very near my home. I usually order a McFlurry and at this location, the ice cream machine has been broken so many times I've lost count. I don't understand why they can't keep the machine working. It's very frustrating when you have something in mind to eat and be told you can't get it. read more

If you are in a hurry or are really hungry, do not eat here. I've been to this one more than the other two nearby because it is in my neighborhood. And for the newest McDonald's it can't seem to grasp the idea of "fast food". The workers are nice though, and the food is...warm at least. Currently waiting on a double cheeseburger and a large fry. 15 minutes in I'm wondering if there are invisible cars behind me ordering food because there isn't anyone else in the drive-thru ordering. read more

I would give them zero stars if I could, they gave me burnt and hard egg Mcmuffins(3) and then when I called to complain the "manager" Jesus said they had no complaints about them today. I offered to take a picture and send it to him. He kept making excuses for the crappy sandwiches they made. I called corporate and let's all call corporate on Jesus. I want him fired read more

They got some nasty fries and they take forever because they be talking crap about other people! My order wasn't even that big and it took them 20 min so yeah my point is the fries there are as crusty as those workers read more

I visited this location on 9/1 around 9 pm. I went inside to order my food and there were two people in line in front of me. It took about 5 minutes for the first person to get served and then the staff member disappeared. Then another 10 minute wait before the second persons order was taken. The location had plenty of staff including the first employee standing and watching a screen while food was prepared and one employee who was waiting to mop but comment that there were too many people to complete this task. When an employee finally came to tasks orders her first comment was to her friends still visiting. This was the worst service I have experienced at a McDonald's and surely will drive an extra few minutes to another location then visit this one any time soon. read more