For at least several years, I have been an occasional customer of this McDonald's restaurant. As you know, the restaurant sells burgers, fries, chicken sandwiches, breakfast sandwiches, chicken nuggets, chicken wraps, milkshakes, and more. My husband and I always go through the drive-thru rather than eat inside. This time, my husband went by himself. He placed his order, paid, and was handed a bag of foods. Unfortunately, when he got home, only one Filet-o-Fish was in the bag, rather than the two that he said that he had ordered. He said that although he was not given a receipt, he believed that he paid for two Filet-o-Fishes. He did receive his burger, two large fries, and one box of chicken nuggets. The foods tasted OK to good. read more

all the foreigners in there don't know how to work an entry level position. Fast food shouldn't be as hard as these people make it seem. over a half an hour wait time in the drive through and it's still not correct. These people all need to be fired or taught English and how to work their job the correct way read more

They say nothing in life is free. But yet I got a free vanilla cone with a very generous amount of ice cream. This McDonald's location is always to the mark in terms of their swift operations. Honestly, I've never had a problem here. read more

McDonald's - Vanilla ice cream - Burgers Near Me - Pittsburgh, Pennsylvania

See all

SLOWEST LOCATION EVER! You will sit in line over 10mins at any given time. Dont even bother coming midday bc they get so backed up and it'll take 30+ mins... i seriously don't know what's wrong w this location read more

When I told the employee she accidentally gave me the wrong bag she got angry with me- By the time I got home I open up the bag to find they only gave me the small scoop of fries but put it in the large fry box :( I ordered large fry read more

McDonald's -- no longer worth the wait. The McDonald's customer base is increasingly dominated by those who place large third-party pickup and delivery orders, overshadowing the walk-in mobile and at-the-register customers who come in to order just a few items on the go with the expectation of being served quickly. I was here, at 7702 Mc Knight Rd on a recent Sunday morning, and watched 80% of the food leave the premises in big giant McDonald's paper carry-everything-away tote bags. You would think, at the very least, that the McDonald's mobile app would be enhanced to algorithmically forecast the "wait" time for a walk-in customer prior to their placement of the order, so they can dawdle somewhere if so inclined, perhaps even get a haircut, rather than simmer and stew and clock-watch in a pool of other unhappy discomfited customers. The food was good, after it finally arrived and was handed to me 25 minutes after I had placed my order. But, sadly, Mickey Mouse has come to steal away the magic from this franchise location. Are McDonald's "ghost" kitchens next? You betcha! read more

McDonald's - A "ghost" kitchen. - Burgers Near Me - Pittsburgh, Pennsylvania

What a major disappointment tonight going through the drive through. There was heavy set young white girl who was being so agreeaggressively rude when taking orders ! zero customer service skills! corporate needs to step in before it's too late read more

Everyone from the gal who took our order and was too busy to be bothered answering any questions, to the lady who gave us our food with a sour face because I asked for the drinks we paid for to the on shift manager who couldn't be bothered to give me the correct drink when I went inside, wad mean and nasty. To cover his own tail he refused to give me a name, the store was filthy, I could barely lift me feet off the wet sticky floors. Top it off the food was cold and like rubber like it had been sitting around for hours, we ended up just chucking it. To say the least I won't be returning there, now I remember why we go to Wendy's. read more

Nothing is really that bad here. I mean the food tastes good, there's a play place, and more! This place is fine as it is.

This place is a disgrace to fast food. Wait times of over 20 minutes for small orders of standard menu items. Rude inconsiderate employees. Food was wrong, cold, or outright inedible. The health inspector should probably double check this establishment. Absolutely unbelievable. read more

Cashier and order taker was fine whoever bags the food should really have their eye's checked. Twice today got the $5.00 meal first a mcdouble no cheese plain. I received a single cheese no onion as the grill slip on the burger wrap said. Second time a few hours later. $5.00 meal for my kid. A single patty no cheese but not plain. Stopped before leaving and showed Cashier rudely accepted it and finally got a mcdouble w cheese at least it was plain. Then after pulling away realized that she received 3 nuggets and no sauce. I hope they aren't making too much money because the employees are horrible. McDonald's not only makes mistakes they hire them. read more

Quadruple negative stars. The manager came and threatened us, was belligerent, and when she escalated the situation she triggered me to call her a bad name. She had bright red hair and looked like white trash, then had the nerve to call me "mom of the year." They gave us our order, then were adamant they gave us 2 chocolate chip cookies and milk shakes, which were part of someone else's order, which they did not give us. So we tried to tell her that the drinks on the counter were all we needed to complete our order, they were confused and stupefied, and there was chaos w 3 McDonald's workers then telling us we had a double order which we didn't..... then she threatened to call the police on me. The corporate office MUST KNOW AND PULL THE TAPE as they whole staff needs training. read more

McDonald's - McDonald's bag - Burgers Near Me - Pittsburgh, Pennsylvania

Legit worst service ever from the time it takes to receive food to the order always being wrong. When I say always I mean the word literally in every sense of the way read more

I have been to many many McDonald's in my past and this is by far the worst. Do not go here unless you have to. I went to the drive up window and wanted 2 hamburgers with extra extra pickle and a fry no salt. I have been to many of the Mcdonald's in the area and there has never been an issue. I pulled up to the drive up window and the girl told me when I asked for extra extra pickle and to just put a lot of pickles on them that there would be a 30 cent charge for more than 2 extra pickles. Totally absurd not one other McDonald's I have ever been to has charged me for extra pickle some even offered to fill a container with pickles for me free of charge. The drive up was busy and the staff where very slow. I will never go to this McDonald's again. Worst customer service ever. read more

Ordered for curbside, drove there, sat there for 20 minutes watching people show up in the drive though, get their food and leave. We were still waiting. read more

What an f-ing train wreck. I place a mobile order for curbside pickup at 12:55. 30 minutes later, I walk in demanding my food since my credit card was already billed. Wiseass employee points to my now cold order on the counter and asks me if I want him to brink it out to my car. read more

Just wasted my goddamn time for 20 minutes in the McDonald's line and didn't even end up getting my food cuz I was going to be late to work. Thanks guys read more

I always go there for coffee and treats but today they served me a burnt sausage McMuffin. They knew it was burnt and I even waited on it. SMH, please check your food before driving off. read more

See all

Worst McDonald's I've ever seen. Screwing up orders, terrible service, the cashier literally had airpods in and had to ask me to repeat what I said. Horrible horrible horrible read more

Negative stars. The manager threatened me. This is not the first absolutely terrible, day ruining experience I have had at this McDonald's location. They forgot my free fries the manager said I'm not going to give you free fries and if you don't leave I'm going to call the police on you and I'm going to make sure that they don't serve you at the drive-thru. I go to McDonald's all the time. I simply asked that if I drove through again if I would have to pay for something else to get free fries or if I could just drive around again to get them. They made a mistake and then acted like I was some kind of terrorist. The manager seemed to get extreme pleasure out of threatening to call the police on me she rolled her eyes and slammed the window on me. I am not an irate crazy person. She acted like an imbecile. I put in two reviews. I called their customer service number. I took the survey. I hope that manager never works another day in her life. This happened Feb 10 2022 at 2:20 PM. Unbelievably this is not the first time I have experienced unwarranted rude employees at this store. There is obviously a problem here. Go to the other McDonald's down the street. read more

Ordered for curbside pickup and was not disappointed! Food was hot, as ordered, and delivered with a smile by the McDonalds crew member with a smile. Although it took a little over 15 minutes, even after pre-ordering through application, it was worth the wait. Food was fresh and properly packaged. Good job today McDonald's! read more

McDonald's is never nothing amazing it just is something you grab so you don't have to get out of the car and get junk food and normally it's not even warm, just a good drunk meal. read more

This McDonalds is always busy, so don't get cranky when you have to wait 5-10 minutes in the drive through or inside. I have personally talked to the manager and he's having a very hard time finding people who want to work, like everywhere else right now. The manager drives an hour each way to work. Instead of being crabby, be thankful he and his employees are working right now, and tell them thank you :) read more

Coffee is pretty much the only thing I go to any McDonald's for, and I swing by this one on a pretty regular basis before work to get a large strictly because of convenience. The sweetness and creaminess usually varies drastically, but it's always hot and fresh. Still, four creams and four sugars shouldn't be that hard to get right. read more

i dont remember her name but she was rude with me she's probably a manager and used bad language on me. I wish I recorded the whole conversation and given it to the McDonald's corporate office. she needs training on customer care. read more

Slow and screwing up orders. Never should have added the second drive-thru. They are stupid and a waste of money. read more

Twice now I have ordered a quarter pounder with cheese. Asked for just just onions ketchup lettuce tomato on it. Instead got mustard pickles and mayo on it. The burger itself is under cooked. read more

McDonald's - The under cooked burger - Burgers Near Me - Pittsburgh, Pennsylvania

If it I could make it lower it would be. 15 minutes for a bacon egg and cheese. Should've went to chick fil a.

I can't stand rude people at the drive thru. I've only been to McDonald's a few times because I try not to eat garbage. I got home at 11 tonight so I decided to punish my colon. When I got to the drive thru I was greeted with "uh, yeah, how can I help you?". Since i don't eat this trash very often I needed a little time to look at the menu. I said "oh im sorry I'm not sure what I want". Instead of the typical "no, problem take your time" I get complete silence. After I got done deciding which lard I was going to ingest I said "okay im ready". She just sat there with more silence. I sat and waited for a reply. There was no reply. After waiting another 10-15 seconds I repeated "okay im ready". She said "okay". I ordered, she replies with one-word monotoned rude answers. So I ended up deciding to do whats best and simply not eat garbage. I will head home and eat random stuff out of my fridge instead. Moral of the story, I shouldn't have been there in the first place. I dont understand how McDonald's is still in business in 2019...Too many other better choices nowadays. read more

Samuel helped me get an order that I was waiting on and was very friendly. He's running around very quick

Their "double" cheese burger express dollar value menu special rules. It's kind of the dollar special deals though it's more than a dollar. It's a good deal though! read more

Their drive through is ridiculously slow! It's the worst. Asked for no ketchup and I got ketchup anyway. They always seem understaffed and doesn't ever seem to get better. read more

This place is convenient that's why we go back. They are consistently leaving things out of bags or screwing up orders. I thought that many once Prescilla bought it she'd fix it....guess not. Today no ice in my ICED TEA. No fries with my happy meals...terrible. read more

It was slow but I mean we got our order right and it is 24 hours. Rly slow tho and seems understaffed. Would think it would b fast at midnight and also the lady wasn't too nice read more

If I could rate zero stars I would waiter broke a coffee pot picked up glass, blew her nose, and played with her hair didn't wash hands instead she packed food we ended up with a long piece of hair in our fries! We now go to the one in wexford it's not convinent but it is a lot better than the one on McKnight road read more

The place was clean and the drive through was open after midnight which probably means it is open 24 hrs