Constantly ignored the curbside pickup. The whole drive through line and some will be helped before you get your order brought out. I've had to call multiple times to ask how much longer. Waited 30 minutes once and when I went inside they had it sitting on the counter while helping other customers. Literally trash. I type this as I sit and wait 15 minutes for my one meal. read more

Friendly fast service, we decided to go inside instead of the drive thru & ended up staying to eat there because we were so impressed with the cleanliness of the interior. Keep up the good work :) read more

this is the second time this week I stop here on my 30 minute lunch break. I get nothing but dry ass food. I ordered the chicken tenders they were DRY!!!! As fuck and CHEWY I dont evEn have the time to complain about how bad the chicken is. They know how old the food is, why give it to someone? Trash read more

There are the greatest people at this McDonalds. You have Avaro outside taking orders with a smile, Anis at the window to take your money or pass out your food. Everyone there greets you, knows you and treats you as tho you are very special. I will drive an extra 5 miles to get to this location. read more

Waited on the drive thru for 10 minutes and drove up and caught them fucking in the drive thru window. Guess they only stay open for each other past midnight. read more

Two double cheeseburgers, small fry.! Round up to charity ?! No problem! Meal received 10pc Nugs n large fry.. I'm luvin it .. not really! This location is ran by 14 year olds read more

Never go to this location ever!!!! The girl at the cashier was rude and completely messed up our order. My son was very hungry and we were near this location so we decided to eat here. My son ordered a cheeseburger and water but he got a 6 piece chicken nugget meal instead and they didn't even give us water and she didn't even put a lid or even ice. Avoid this location and save money somewhere else. read more

Wish I could give ZERO stars!! Says 24 hours but when you pull up to the drive through employees will wave you on. (NOT 24 hours) so lazy can't even update their hours on google (even a chain restaurant). Don't waste your time. AWFUL EMPLOYEES!! Can't imagine the food quality if the employees hate their job to not to let us know they're sorry about not updating their hours. read more

I expect more from McDonald's, Miguel was so obtuse , meaning slow and ignorant to understand, He was actually having a long conversation with a little Mexican girl, as the line got fuller and fuller, I finally just walked out the door,, try to get a nice hamburger at McDonald's, this is what I get for going to the ghetto,I also blame the manager on duty, they need a second counter person, this happens daily, I am never going to this crap hole again read more

This is the worst McDonald's in the valley. I made a formal complaint last tome I went there and heard nothing. I decided to try it again, the food was cold, they staff was the absolute rudest people I have ever encountered. I word in food service and if my employees ever treated customers they way they do I would lose my mind. I definitely do not recommend ever going to this location! You'll be sorry!!! read more

Waited in the drive thru for 20 minutes just to get to the front and be told they're only accepting cash. How bout a courtesy sign to not waste everyone's time. Unprofessional, will never return read more

I usually go to McDonald's on 32nd street in INDIAN SCHOOL every morning I get a smoothie with NO YOGURT and hashbrowns. This was my first time ordering from this location. I ordered a smoothie without yogurt. For some reason this location stated that they could not make the smoothie yogurt-less, with confussion I explain, "I get this all the time why is it different at this location"? The lady stated, " I don't have to explain anything to you, we are unable to customize your smoothie" I asked to speak to a manager, she rolled her eyes n sighed and stated he's not here. I asked for a complaint number, was told there isn't one. TERRIBLE SERVICE. My mother ordered a French vanilla cappchino and was given black coffee, of course we gave it back in exchange for the cappchino we order. The drink was given back "fixed" yet tasted like they added sugar n cream to the black coffee. read more

TERRIBLE DRIVE THRU! First of all can't understand a dang thing the guy barely retains or speaks English then tells us to go to the window so we do no ones there so we go to the next window and the moron tells us to reverse in the drive thru to pay! Like are you stupid? We left read more

it was closed then it's 24/7 never even walked up to the window to tell when they opened back up reporting manager

Great Service, they sometimes mess up my order but that's rare. Shout out to Miguel, I see him ussally when I stop by and he is always nice and friendly, also many of the staff are like this! read more

I complained about a rude employee that works in the morning he always has a bad attitude and is always sighing as if he were to be annoyed and the Hispanic store manager with spiked up hair told me not to go back- "if you don't like it don't come back! And get out of my store" I'm not sure what kind of business he is trying to run or if the owners even know what is going on at their store. They seriously need to take another look at their management. read more

If you Love cold fries, cold cheeseburgers, cold nuggets and being given the wrong sauce for the nuggets then this is your place. Pathetic. The staff were friendly though. read more

Drove thru for iced coffees & sandwiches on our way home... big mistake! Asked for 2 medium iced coffees, told there's no medium cups. Ok, ordered large and asked for 1 to be Hazelnut, told no Hazelnut, ok, give me caramel. Asked for other to be made with 2 Sweet n Lows and a little cream, told there's no Sweet n Low so told them cancel that coffee. Drove up and nobody was at the window to take our money so, since nobody was ahead of us we decided to move up to the other window. After cashier got the money he left the window open so we got to listen to the chaos inside. Wow! It's a wonder that anyone gets served there. Heard they were out of BBQ sauce and something else that we couldn't quite make out. Finally gave me my Caramel iced coffee that looked like a large cup of milk and ice and tastes like a large cup of milk and ice with a tiny sprinkle of caramel in it. I don't know where the coffee was but it sure wasn't in my cup! They must have just waved the coffee pot over the cup. The sandwiches were ok but overall, this visit was a big waste of time and money. If there was a lower score to give I would have given it. I'm betting the few 5 star scores they have were given by the employees and or friends of theirs. read more

McDonald's - This is what you get when you order a large Caramel Iced Coffee at the McDonald's at Greenway & 32nd Street - Burgers Near Me - Phoenix, Arizona

This is the shitiest burger I have gotten from McDonald's , service was terrible , I got pregnancy cravings I really wanted a chicken sandwich, I was so disappointed with this . read more

McDonald's - Old lettuce and tomato, , bun was burned . Disgusting, I definitely won't go back to this place - Burgers Near Me - Phoenix, Arizona

I went through the drive through because I saw it said OPEN 4AM on the window and all of the lights were on. One side of the drive thru was closed off so we pulled up to the other side of the drive thru. No one greeted us at the speaker even though everything was lit up. So we drove up to the first window. Nothing. Drive to the second window. There's a guy there, but he doesn't greet or acknowledge us. Finally after I wave my arms at him he does the hand across the throat close me out type gesture without even looking at us from inside. Doesn't even open the window or say sorry we're closed or let us explain that it looks like they're open since all of theirs lights are on. How rude can you be?? read more

There's a really good reason why this place has such a low rating. I agree with all of the other reviews. Everyone that works here is rude. I realize that this is fast food, but it's also a customer service job. Step it up.. read more

My husband and I drove to McDonald's at 2:50 in the morning, this is the second McDonald's we attempted to go to in the valley that claims to be open for 24 hours. Each location we pulled up to was closed! These hours need to be updated, very misleading and inconvenient. read more

This is probably the worst fucking McDonald's in the state! They are always messing up my order at the drive thru. They also never give us the correct dips or sauces! read more

Best customer service ever. Went through the drive thru. Spoke with 3 individuals between ordering, paying and picking up my food. Each person was happy and ready to help with a smile on their face or in their voice. Each made my day. Rare occasion to run into 3 such happy to serve you people. I don't live in the area, but I will definitely be back when I can. Thanks for making my day. read more

5:00 pm on Friday April 13, 2018 - Extremely rude staff, including the floor manager. Food was ordered and 20 minutes later I still don't have the food ready. During this time the store manager is yelling in Spanish to employees right in the front of the registers. It takes me minutes to get her attention to inquire of my order. Her response is "Wait, I'll make it again!". I ask for a refund. I am told "get the f*** out of my store". I start recording. I am refused a refund and police is called by making a false statement to the 911 dispatcher. Police never arrives. I leave about 15 minutes later. read more

Walked in to this location and witnessed the manager yelling at a customer. Lol.... in this situation sure, I saw that the customer was being rude and the manager was a nice lady once he left and she talked to me, and still not the type of attitude and charisma I'd expect from a manager!! I guess it is just McDonald's.... smh read more

They are always getting my meals wrong when I go through the drive thru. Now I have check my food before I go ahead and take off and I hate doing that because I know there is always a line of people behind me who just want to get their food and go. I get so frustrated when I get home only to find out I didn't get everything I ordered. read more

I have to imagine this location recently got new management, who basically do not care about customer service or food quality, because it used to be good. Yes I know we are talking about McDonald's here, but this location was halfway decent compared to others in the area. My last visit in, I ordered a filet o fish meal where the fish basically was over cooked and inedible, then you have the ice cold fries to top it off. I don't care if this is McDonald's, it should still be worth the money. read more

So after waiting for 15 minutes I the drive thru at 1155pm for a artisan chicken sandwich and medium fries. I get home to finally relax and eat after a long crazy day and I open my box and I get a piece of chicken that was cut in half I'm assuming to make another sandwich for the next customer and then I bit into it only to be even more disappointed because it was sour. So now I can only pray I don't get sick nor whoever got the other have of my chicken. Good job McDonald's!!!! read more

McDonald's - Burgers Near Me - Phoenix, Arizona

If you want McDonald's fast food..... do NOT come to this one. Slowest of the slows..NK...

I have NEVER experienced a worse customer service. I have never ever made a yelp review but this was needed the manager was being so rude for no reason I've never been more mad at an establishment. If i could give negative stars i so would. read more

Went thru the drive thru with my brother this evening around 6:15 pm. Order our food and proceed to the first window to pay. My brother had a McDonald gift card. He told the lady he wasn't sure how much was on it. He figured it wasn't going to cover the hold bill. The lady came back and told us it covered the whole bill but it didn't print a receipt. This was the first red flag. We proceed to the pick up window. The guy at the window handed my brother his drink. The guy then asked us what we ordered. We told him and he looked at us strangely. He asked to see our receipt and my brother told him the lady didn't give us one because it didn't print. He closes the window and speaks with someone which I assume was the manager. In about 5 minutes the first guy comes back with the lady who we paid. She said she messed up. They close the window. We wait another couple of minutes and they say we owe 5 dollars and change. My brother hands him his credit card. He shut the window again and we wait another couple of minutes. He comes back and hands us our food. He starts to close the window and my brother asks for his card back. We wait again and he gives the card but no receipt. My brother asks for his receipt since that was the start of the problem. We wait again and he comes back with a receipt. We finally are able to leave of course there now is a long line at the drive thru. We get home my brother checks the receipt and it wasn't for our order. Hopefully we didn't pay for somebody else order. My brother will check tomorrow to make sure he charged right amount. Of course the food was cold. Having worked in the restaurant business if I was the manager I would have comped the 5 dollars but we didn't even get We're sorry for the inconvenience. Next time just just don't use a gift card or a lease go inside. read more

Pay attention to these reviews, the franchise owner and McDonalds Corporate don't care to work to improve this store. It's become comical, anytime we go here, the order is screwed up. We never "special order", we order right off the menu. Last time we ordered 2 McGriddles. Open the bag and it's 2 of the value item breakfast sandwiches. Walk in and the Managers calls my wife a liar. It seriously has become funny how bad this store is. Nobody is going to fix it so if you are in a hurry, don't go here. If you actually care that your order is correct, don't go here. If you want to play the McDonald's Lotto, throw in a few dollars and see what you randomly get, well then I recommend this location. If you live in the area, go to Cave Creek and Bell. Better Mgmt. read more

The food sucks and they never get the order right it is the worst I hate it soo much not good service at all and I'm very serious about this!!!! And sad read more

Horrible service, these people want $15 an hour but can't even get a simple order right. When I returned I was treated horrible saying I never ordered what was missing. But it showed right on the receipt. Come one people get it together! read more

The manager Cindy is great! She went out of her way to help us and was happy doing it. I recommend this location. Thank you Cindy!

They messed up at simple order more than once. This is by far the worst McDonald's in Phoenix. It is worth it to drive an extra few miles to get actually decent food. Their fries are always soggy, they don't really respond to any complaints, and they don't help anyone with the new ordering screens. I am writing this because they messed up an UberEats order, but I have been inside multiple times. I am not going to this establishment again and I am making everyone I know not go there again. TL;DR : their service sucks read more

Just a waste of time. I had a coupon, counterperson handed me scanner and walked away. 6 people were behind me, every single person was served ahead of me. I ordered 2 dollars worth of food. Even the homeless bum got his water before me. read more

This location always gets my order wrong, long wait if going drive thru, just go inside best way for this location don't order milkshake always has little coffee or something in the bottom. read more

This McDonald's is pretty good, at least as McDonald's usually are ;) if you a reasonable expectation of what fast food is supposed to be, you won't be disappointed. Very fast service with food that is very consistent with the rest of the McDonald's world. Fries & cheap burgers, not too shabby. read more

McDonald's - a mcdonald's sign on the side of a building - Burgers Near Me - Phoenix, Arizona