I'll give this mcdonalds a 4 star instead of 2 star like everyone else gives because the angel like manager Diana is a really kind manager, and I never had issues with her service before. She alone makes a 2 star establishment turn into a 4 star place. She should be the main manager here read more

I wish I could give 0 stars .. so many workers no customer service !!! Manager Manny just standing around talking to associates letting customers food sit.. horrible service read more

I stopped by this McDonald location since it is near my wife mom place. We were already in the plaza picking up things so I placed my mobile order through the app for counter pickup. I got the large fries and large coke. I also placed an order for my wife through her phone for the filet o fish and the free medium fries since the Angels won. I selected counter pickup but it somehow glitch and went to drive thru. When I walked inside of the place, I asked the worker if I can change it to counter pickup since it didn't allow me on the app for some reason but he didn't know so he got the manager Erica to help. She was confused too with the all but after a while, she was able to do it. The French fries that were made last night was not good at all. They were missing favor and seasoning, even adding ketchup and black pepper didn't help. The parking here can be limited depending on when you come because it's in a busy plaza. They still have self serve soda machine and it's a different machine from other McDonald's location. My wife like her filet o fish which was the only good part from our visit yesterday. read more

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I would have given this place 4 stars if it wasnt for the girl handing me my food. I've learned to not expect stellar service from fast food places and mostly ever have mediocre experiences, especially sicne we mostly mobile order so there isn't much to go off of, but imagine how bad this service was that I am writing a reveiw for a mobile order. The first girl who took my voice code was very pleasant and nice. I pulled up to the second window and was immediately just handed drinks and food with barely enough time for me to put my food and drinks down before grabbing the rest. This all happened without as much as the girl handing me the food saying a single word and looking at me, eventhough I said hello to her. She handed me the meal box completely open, they didn't even bother to close it and she didn't even tell me when she was done handing me things so I had to ask if that was all and I'm pretty sure if the window wasn't there she would have thrown something at me with how annoyed she was that I asked the question. I would have given this place 1 star if it wasn't for the girl up front, me receiving the order correctly and the food tasting good. If this wasn't the only close McDonald's, I'd never come here again. read more

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I had gone here with my uncle who's deaf and while i was looking for a table to sit down at, my uncle ordered the food and they took advantage of him not hearing well and charged him extra and messed up the order. another time I had gone to this McDonald's and got 3 mcchickens the worker looked at me funny and when they saw me were eating them all alone he laughed and i heard him tell his coworkers "look at this big guy" i left full but with tears in my eyes and i'm scared to go alone next time because they'll know i'm gonna eat a whole buffet myself and then shame me please don't ever come here read more

SERVICE HERE SUCKS!!! I had placed an order from the Kiosk for just 1 chicken mcwrap. The man who'd order a meal 5 mins after got his food before me. So I kindly asked the girls up front about my order. First thing they asked was, did you pay for it? Girl yes!!! I'm not from around here, I don't steal and I def do t ask for free food. So yeah I'm offended. Maybe it's the neighborhood it's in. Or the people who come here. But yeah the staff is ghetto and offensive. Next time check your system before questioning a paying customer! And the place is dirty AF! To boot! read more

I have to take the blame for the horrible service I received. I should have read the prior reviews and not gone here. The app didn't work. The drive through made me go park to get two smoothies. After 15-20 minutes, I went in to get the smoothies that never came out. They were just sitting on a shelf. Wow! Never again. Read the reviews...take the advice! read more

It's really a double cheeseburger minus the extra slice of cheese...I will order again with extra cheese and add Bacon read more

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There's a reason why this Mcdo is 1.5 stars. Always check the contents of your take outs before you drive away. They don't put everything you ordered in the bag (happened at least three times already) or put they wrong and incidentally cheaper items. I've caught them a few time but tonight I didn't. Always check!!! No exceptions. Sorry to say this but the crews are either insufferable idiots or thieving thieves. Be warned! I dunno what they get from stealing a few dollars worth of nuggets or downgrading your fries but for some reason they do it. Check your orders!!! Check your orders!!! read more

We are from Santa Monica, and we visited the Discovery Cube Children's Museum today. On our back, we wanted to grab something to eat, and my toddler always got the same order: medium fries, plain burger, and milk. I got the chicken sandwich, bottle of water and coke. The drive-through was busy but still moving. From the moment we got in line until we got our food, it was about 15 minutes, give or take. read more

McDonald's - Fast Food Near Me - Pacoima, California

Today I took my toddler and infants to this McDonald's. As soon as you walk in, the restaurant is freezing cold. Approximately 50 degrees. I asked the staff if they could please turn the temperature up. Some of the workers there laughed and said the manager is on break. One of the guys made a comment saying they keep the temperature down because of the homeless people walking in to sleep or hang around. The temperature never got adjusted unfortunately. read more

This McDonald's has been going downhill, mistakes on orders, recently no Mexican sauce ever, and I come here a lot more than I would like, lately they keep saying they have no iced caramel macchiato, aside from no Mexican sauce, and today we were told the unsweetened iced tea wasn't ready yet. I guess thank you for pushing for me to stop eating McD's. So long partner! read more

Monday 8/4 My daughter found a DEAD COCKROACH at the bottom of her kids meal!!! I should have read reviews about this location before going. read more

I ordered a hot CHOCOLATE, & I got a hot cup of milk. WTF!!!!!!!! I'm so annoyed This was a delivery order too!!!! read more

McDonald's - wtf a JOKE - Fast Food Near Me - Pacoima, California

The customer service is HORRIFIC. They constantly get the orders wrong, they leave items out, or charge us extra for things we didn't order. They constantly have an attitude and are always unhelpful. Corporate needs to step in because it's just getting WORSE not better. The food always tastes like it was microwaved and left out to get soggy. 1 stars is honestly too kind. read more

Might be one of the few franchises around town that has full service, unfortunately we are in such a hurry to modernize everything that are leaving aside costumer service! Come to this mc Donald's regularly and it feels good to see the older folks having breakfast and enjoying a combo unlike other franchises that are so high tech and feels depressed! But everyone to the own right! read more

McDonald's is McDonald's it's always a hit and miss. There's quite a few McDonald's that no longer have a play area but I've noticed they are making a come back and revamped. This location was clean and kind of empty but it must of been the time I went (10am) The only reason I didn't give 5 stars was because I didn't get my food delivered to the table which is a feature I appreciate at most McDonald's. It's easier as a mom to not have to be in two places at once. But other than that this is a great location read more

McDonald's - Play area - Fast Food Near Me - Pacoima, California

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Terrible. I work nearby and place drive thru pickup orders, everytime I get there my order isn't even ready. I spend 20 min out of my 30min lunch just waiting for my food. read more

The female manager who was on duty 8/21/25 @ 9:50pm was nasty. Horrible customer service, screaming over food, and made people wait for no reaso. She literally made me wait for no reason. I saw her stressed out. I asked for my mobile order and she said " its still been worked on" waited 20 minutes and they place nothing in the bag. After 20 minutes she finally gave me the bag that was just sitting there. When i asked the male manager i wanted complain and asked for her name he literally said " i aint giving you shit" if this is the management can't imagine what happens behind the kitchen.... read more

This McDonald's sucks man. I went here last night and I ordered a Quarter Pounder and a McCrispy Strips I ordered those things and I when I got the bag and went home I checked and they gave us 2 Cheesburgers and 10 Chicken Nuggets they got the whole order wrong. So, I had to return to McDonald's of this location to tell them that my order and they gave me my order correct afterwards when I went into the McDonald's'. In Conclusion, this McDonald's gets orders wrong it looks like. read more

Placed an order through Uber eats for a Big Mac combo and a happy meal and all they sent was the Big Mac combo. How do you forget to place a happy meal box in a bag? read more

This was $3.29. Shameful. They forgot it when they handed me my order, and this is what they gave me when I came back for it. It wasn't even busy. Never going to this location again. read more

McDonald's - This was $3.29. Shameful. - Fast Food Near Me - Pacoima, California

Great customer service and very fast drive thru. Keep up the great work. Love the McDonald's app and free gifts they give out to their loyal customers. read more

The food can be good sometimes but there is times where i found like a bone in my chicken nuggets which i found so weird. The service is good but the wait time can be long and sometimes the people working there forget some of my things sometimes but oh well read more

Ordered breakfast with DoorDash got my order with no syrup for the pancakes. Cant do the most simple thing. Thanks for ruining my breakfast never order from here again read more

So ima start off with I'm pregnant and was craving mc Donald's. My friend was nice enough to surprise me with food and I had to tell her to contact Uber Eats to get her money back because the food wasn't even cooked. I took a bite and noticed it was cold and tasted so nasty I'm glad I didn't swallow it read more

McDonald's - Quarter Pounder with Cheese not cooked at all - Fast Food Near Me - Pacoima, California

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Ordered on the app and picked it up on the drive thru and received the wrong order was missing items aside of ordering a medium ice coffee and receiving a small and to top it off worker ignored me when I asked for my soda she was very rude! read more

It's not a fast food place. You pay then go to this parking spot and wait 10 minutes before they bring you the food. read more

McDonald's - a view of a parking lot from inside a car - Fast Food Near Me - Pacoima, California

worst mc donalds in the valley if you do the drive up pick up be prepared to wait for 30 minutes & if you used the drive thru be prepared to park no matter how small your order is CHECK bag before you leave because 99% of the time they foget an item also the sweet tea is always nasty better yet don't go read more

This McDonald's was trying to overprice me for food! I spoke with an employee and then a manager and they all said it was correct. I did the math, I waited until someone heard me out but they all denied the charges. I held up the drive thru line until they finally refunded me... But it took almost 10 minutes. Ridiculous! Isn't the customer always right? I guess not to the math geniuses working there. Moral of story, check your receipts! read more

McDonald's - Here's the proof - Fast Food Near Me - Pacoima, California

I've been buying food from this location for 25 years because it's the closest one to my house. Food has always been mediocre at best. But that's what I expect from McDonald's. But tonight my food was unacceptable and unforgivable. It was around 9:30pm. Ordered a cheeseburger happy meal. Some nugget combos and an apple pie. The cheeseburger's bottom bun was hard as a rock. You have got to be kidding me!! Who put this burger together and thought that it was acceptable to serve to someone ??? What kind of doofuses do you have working there? The top bun was not much better. All the fries were cold and hard. And the apple pie sucked too. The only thing that tasted as it should was my coke. I'm sticking to the crappy Burger King across the parking lot from now on. Or even all the taco stands on Glenoaks. I've never gotten a stake taco before. read more

My brother got salmonella here a couple years ago, I'm posting because I believe it's still relevant bc the place hasn't changed much. It's still unsanitary and not the best place to eat at. This is a warning, I don't know if I would even trust other items such as ice creams bc you never know. read more

Went at 1:30am. Ordered ice cream and an apple pie. They had both ready very fast. Went to use Apple Pay and the kind lady asked if it was ok if she could handle to phone in order to use the Apple Pay. Very nice employees and quick service. read more

I'm extremely disappointed in Mcdonalds, after I've been going there for years I still get bad lettuce. I just got a Hot and Spicy McChicken took off the bread to put some ketchup instead I find some musty brown lettuce that looks bitten. I always go to that exact Mcdonalds, I can't believe they still do this, Mcdonalds was my favorite go to fast food but now you won't find there no more. I waited 30 minutes for my food just to find this crusty musty lettuce, extremely unacceptable. read more

McDonald's - Hot and Spicy McChicken Lettuce - Fast Food Near Me - Pacoima, California

This McDonald's is terrible! I've been waiting for my food now for 15 minutes (still waiting as I write this review). Cars have come and left with their orders while I still wait for mine. Turns out they lost my order receipt and never prepared it. UPDATE: 25 minutes later I get my order and it's WRONG!! This Mc Donald's can kick rocks! read more

Every time, not once in a while, but every single time they make you pull through and park in the parking lot to wait for your order. The option to have it brought to you curbside on the app isn't available, so you have to select drive thru and they will direct you to curbside. I could play 9 holes of golf and still be waiting for a simple order. read more

Please update your hours!!! Every time I go you guys are always closed. Open 24/7 yeah right!!! Closing earlier and earlier every night. Even going to work at 4:30am it's closed. read more

I ordered 4 cheeseburgers and chicken nuggets with sweet and sour sauce and 2 strawberry creme pies, and i got 2 cheeseburgers and chicken nuggets with bbq sauce and 2 apple pies what the fuck read more

Just did a (Walk -in ) at my local McDonald's not too long ago and it seems that either they or the company itself just doesn't give a F*** about their customers when it comes to serving the food, drinks or even filling up thefrozen drinks ! C'mon.. read more

McDonald's - Fast Food Near Me - Pacoima, California

Uber eats: paid extra for BBQ sauce for a 6 piece and order came without any sauce. Everyone knows the only good thing about chicken nuggets is the sauce... you should be ashamed. read more