Again it happened I constantly give this McDonald's chances Pulled up to order already 6 people waiting in curbside pickup for their order. They need more people here in beginning to think This isent fast food Two girls came out tryed to give me someone elses order 3rd girl came out asked me what I ordered. Wow They finally came out with my order but of course it was missing an item. I had to wait more read more

Served half frozen hash browns. Cold, and oily. This McDonald's has been going downhill the past few years. I'm done with it.

I drive by every morning thinking dang I would love a number 2 with a large coke but for some reason I'm always told. Sorry we only have hash browns right now. Says they open at 5 a.m. but can't get food. I don't know when they start selling actual food. This has happened on more than one occasion.... read more

Ordered 4 chicken nugget deals with double cheeseburgers. 3 pops and a large hot chocolate. A cheeseburger was missing, no sauce for the nuggets and a small hot chocolate. Called to try to get it fixed and the Mgr was a liar. She first said I made all the drinks and no hot chocolate was made and then said a small was ordered. She refused to replace the burger or give any sauces., since her workers didn't give a receipt. Don't go. I understand that mistakes happen but refusing to fix is ridiculous!!!!!! read more

While I waited for my order I saw three orders produced wrong. 10 minutes after leaving I saw that my order was wrong too. How hard is it to put two plain cheeseburgers in about bag? read more

Food was great i love nuggets and burgers i think the workers are nice i like mcdonalds

Went through the drive thru today at 10:19am. Had already Ordered an online order from the app. Came to the window and it seems like they didn't have my order. So they told me they were making it and to pull to 3. I waited about 40minutes still no food. Went inside and they were no help. They offered me a refund and I told them I'd like to speak to the owner or have their #. She was rude and told me that's all they could do since she gave me a refund. I'm very unhappy with how this was handled. BAD CUSTOMER SERVICE!!!!!!!!! Rude and unprofessional. read more

I spent almost $20 today on my order at McDonald's. I ordered two cheeseburgers amcflirry and large fry. My McFlurry was barely half filled and I was quite frustrated. I decided to continue home without saying anything but then I opened my bag. My large fry wasn't even half filled! I ordered a large for a reason and I'm super frustrated. Too far to drive back now but not enough to split with someone else. Edit: I called and told them about this issue and they took care of it for me! Only inconvenience was having to go back:) read more

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Brought the children for sit in breakfast. Met the manager. He was very friendly. Service was fast. Breakfast was as expected and good. Decor is nice. Updated. There is a tablet wall where the kids can color. 2 very large booths are very comfortable. read more

I ordered a lemonade and Michigan. Apparently even that wasn't simple enough. They had to get the manager to type it in. Spent $5.30 used my $5 or more code and told me they couldn't add it to the discount since it was taxes that added up. So I got two chickens then told it wouldn't work either two Mcchicken.... So not only they couldn't include my code it was more expensive just getting one than two. Holly fuck I know fast food workers arnt that smart but cmon. Never had an issue with any other place with ordering the same exact thing. read more

Before the remodel this location was great. Since the remodel the service and food quality has dwindled here. I usually place my order online so I can just go in and it is ready in a minute or two. Not on my most recent trip. On my most recent visit I stood there for 12 minutes! There were several people that asked for refunds as they had somewhere to be. I had somewhere to be, but I wanted the sandwich I ordered. Unfortunately the quality of the sandwich was not good either - after waiting 12 minutes I expected a decent Egg McMuffin, but I was disappointed. read more

Very rude service! I ordered chicken and asked for BBQ.... The girl said to me... it's like $.50.... I said is it just 50 cents or like 50 cents?? A manager stepped over and said it's 41 cents. Ok but I just ordered chicken... doesn't matter! Do Better McDonald's!!! read more

We stopped here to pick up my daughter nuggets on the way home from visiting the barn. We all noticed that her chicken nuggets smelled odd. Being that my teenager has a mind of her own she ate all 20 nuggets even though we kept telling her something smelled off. The next morning my daughter was sick throwing up and having other issues. It was a total bummer because she was supposed to go boating with us. She was too sick to leave the house for the day. So, disgusting! I don't recommend eating here! read more

Terrible service, A taller man with green hair proceeded to call me & my little sister weird for our food choices. I let it slide the first time but after I payed he made the statement again. I then tried to talk with the manager of this particular McDonald's and the manager was standing about 10 feet away doing nothing as I'm sitting waiting to talk to her. Absolutely terrible service and I hope the kid with green hair gets reprimanded or at least talked to. No manners from that person whatsoever disrespectful and disgusting. read more

Several times in a row they've put condiments on a plain order. Today was the final straw where I have to say something. They messed up the order I went back to have them fix it and they messed it up again, exactly the same way. They weren't busy I was the ONLY one in the drive through. read more

Been here over 100 times at least and although people say they tend to forget orders, they have never forgotten mine once. Food always come out fresh and is extremely fast wait time. Thank you guys! read more

Me and my friend came here at 10:59 and they let us order our small fry that I only had 2 dollars in my account and they delivered I'm happy with my fries although the one lady who you pay and she's so mean she hates us cuz we eat to much but then the lady who gave us our food made us smile so it was worth it. Good job teens your doing a great job. read more

Literally the worst McDonald's in the state of Michigan. It has been for over 20 years the workers have terrible attitudes they don't want to do their job. They have no concern in customer service. Check your food every time before you leave because it will more than likely be wrong every time. And if you get breakfast make sure you come over an hour before breakfast closes or they were literally tell you they're not making it read more

Came here with a bus after a baseball game. Mind you-we only had 15. Wow the complaints were flying! "What...a bus! You guys should have called first!" Nothing but sighs & rolling of eyes! And there was absolutely no one in the place or in line! Really?? How about being happy we're bringing in money so you can get a paycheck? The tables were dirty and sticky too! Yuck! Won't be going there again! read more

Ordered a mc chicken, it came out with pickles on it. I didn't ordered it with pickles but it tasted ok, so I'm not that mad.

Worst service ever. Waited over 20 minutes for kids meals chicken nuggets. Once the order received 2 of the orders were wrong missing nuggets sauce etc. adult orders were wrong, they remade it still came out wrong! Manager was rude. Terrible experience. We won't be back read more

Deals are great workers attractive seats comfy drinks delicious and good things get the McDonald's app for free stuff follow my sound cloud Young Dylan read more

Super friendly staff, they always get my custom ice coffee order right, and tonight they went above and beyond to make sure I was happy when they were out of the thing I originally ordered. read more

I wanted a fish filet combo..saw that it was 6-sum then asked to up-size to large for 7.30. Total came to 8.30..I was like whaat? Apparently they charge for extra sauce now..crazy! I would like to know if I am going to have to pay more because I would opt not to have it. Tell people you will be charging them extra if that is the case...at least they got the "no cheese" part right I guess. read more

Somethings missing.... oh yeah, the MEAT. Literally just got home and there's 2 buns, cheese, pickle & no hamburger. They also forgot my daughters drink from her happy meal. Not impressed. read more

McDonald's - two burgers and french fries - Fast Food Near Me - Ortonville, Michigan

My father and i just went through this drive through and the first thing that bumped us out was that they don't have any soda, and when we get our food they charged us and extra .59¢ for the slushees that we got even though we both got meals and they shouldn't have charged us more because their soda is all out. on top of that my dads frys were cold and i'm extremely disappointed in the price they charge for food now. If i wanted to spend 10$ on a meal i would go out to a restaurant. Do better McDonald's! read more

Forget my cheeseburger what a bunch of idiots. Do better next time . Manager and staff not helpful

Management either doesn't care about the customer experience or is too incompetent to understand the affect it has on business. We have stopped coming here all together because, even though the kids enjoy playing, the two ceiling fans are always on full blast. I have made multiple requests in person and left reviews with McDonalds directly and not once has anything been done about it. It is literally windy in the play place. I am not exaggerating, you can not even leave a napkin on your table without weighting it down, or it will blow off the table. It is too cold to be comfortable. If you look around all the adults have their coats on. Why are the fans on full blast when it is nearly freezing temperatures outside in October? read more

McDonald's - Fan on full blast all the time regardless of temp - Fast Food Near Me - Ortonville, Michigan

Well.. its.. well.. It's McDonald's. You get what you pay for. It's a carbon copy of the other 5 bazillion McDonald's on this planet. The food is .. umm. "McDonald's food" . If you drive up to any McDonald's expecting something better, you were born under a rock. Three stars because I'm ashamed at eating this stuff .It's McDonald's and I should know better than that. read more

They often get the order incorrect or have to have you pull ahead to wait on food. The inside is clean and freshly updated. The staff are mostly kind and helpful read more

the only thing you have five stars in is forgetting my food. the last three times i've been here you've either forgotten items entirely and won't give me my money back or gotten my order wrong. tropical smoothie is right across the street highly recommend over this establishment. read more

This is easily the absolute worst McD's I've ever been to in my entire life. The food is ALWAYS SLOW AND THEN COMES COLD. One day, my son and I asked for everything to be made fresh and they said " fresh? That'll take a while." LOL Wow. This is after repeated visits. I'm done giving them a 2nd, 2nd, 2nd chance. read more

Clean, but sooo caddy each time each visit. They always are having personal conversations (which is fine) but it should stop when customers are waiting. My kids got wrong food and they went up to counter but for some reason they needed a parent?? When I stepped up there it wasn't an issue exchanging items. read more

Very rude and disrespectful staffs and manager (well not all). Honestly, this store always has a bad customer service. They don't really care how their customer feels when my son asked the lady that his fudge sundae is not even full and the lady said that she will get him another one but she left and my son was standing waiting for his sundae to be given to him for 10 minutes and she went to the back and never came back plus i heard them swearing and cussing words in the kitchen. It looks like some people can't handle stressful job everytime they sees a lot of customers instead of being happy of serving us. Their managers doesn't know how to smile. They always frown. I don't know why they hired them. One of the manager looks like a tiger ready to devour when she handed our food and almost like she was throwing the bag after she called our number. They don't even have a eye contact after giving our foods. I would NEVER recommend this store and would NEVER coming back. This store has a negative business. read more

The McDonald's in Ortonville has terrible service and no matter even if you ask for hot food you never get it! I got half a box of fries and cold hamburgers and waited at the window for the cashier for a good 4 minutes. Won't go back! read more

We had a high school track meet across the street at Brandon High school. During said meet, we drove over to just get a simple bite to eat. As we pull in we see about 1/4 of the staff outside on what they may call a break.Right as we walk in, eyes roll as we try to decide what to order. We only had a group of seven. We all ended up getting desperate orders and each order took at least five minutes to come out to us. Due to the unsanitary tables, we were required to enter the infested play structure room. As we sat down, I unravel the greasy paper that cradles my breakfast burrito. As I do so, the food unwraps and creates a scene. As I gather it together to recreate the madness, 3 of the 7 of us decide to enter the Petri dish of a play set, as I see them inside I rush to look at what they call rules and regulations, there was no age limit and referred to the customers as kids, so we assumed that the three would not get any warning, as we finish our food, two women bolt into the room (without any previous warning) and say that we must leave the premises of their rotten establishment due to the users of the play set not being 10 and under. You may think they tried to be as calm as possible about the awkward situation, but the woman (most likely manager and/or witch) was very hostile. Now let me remind you, only the 3 inside the set had been shown the door, yet they had driven away most of the spectators as well do to the attitude of the buildings staff management. All in all this building is a mess (physically and economically). Social skills is like a 14 out of 100 and food and housing is about a -2 out of 100. All in all this Mcdonalds can create a mountain out of a mole hill with just a couple of money barring teens. read more

If I could, this would be a half star. Sucks that this is one of the only places to eat out here. I used to manage a McDonald's and I can't believe the food I got! The fries were HOURS old. I guess the Coke was good, surprised they didn't give me a diet from the reviews I've read. My recommendation: either watch them make it fresh or spend the extra time driving someplace better! read more