I only ordered a large fry and my fries couldn't be any harder. I can understand a couple of fries being hard but most is but cool. I wish they could have gave me some fresher fries. Such an disappointment. read more

McDonald's - Hard fries - Fast Food Near Me - Oakley, California

Great customer service. We were greeted with a smile immediately as we walked up to the counter to order. Hubby and I both ordered breakfast meals with coffee. Order taker asked small or large size coffee? We said small. He said same price irregardless of small or large. Well in that case, make it a large coffee! The dining area is smaller than what I'm accustomed to but on a weekday like today it was fine. Enough tables to select from. Nice separate play area for the little ones. read more

Came in during the lunch rush and spent 25 mins in the drive through to satisfy my craving for salty fries. I got home and hubby noticed that his food wasn't in the bag. Even though it was on the receipt. I called and spoke the Lana the manager. I explained my problem and she invited me to come in to get my missing food. Only problem was, i was on lunch break and didn't have time to go back and forth again. She said I could come after i get off work and I graciously accepted. I came in just after I clocked out and she remembered our conversation and gave me my missing parts and then some. She really made up for the mistake and offered a sincere apology. Thank you Lana. I really appreciate your effort and making it right for me. I am normally not a fan of McDonald's but my pregnancy has changed my tastebuds and I just can't go without it lately. I love this location. The ice cream machine is always working and they are always fully staffed. I will be back!!!! read more

My bf got a McDouble last night and while eating it he said it was the worst McDouble he's ever eaten...within an hour of eating it he said he wasn't feeling good and got food poisoning and was in the bathroom the whole night and this morning. Everything else that we ate throughout the day was the same so the McDouble could be the only thing that he got it from. read more

Nothing special. Stopped in to use the restroom yesterday and grab a double cheeseburger. I was starving as I had not eaten a bite since 6 a.m. and really had to use the restroom. The place is very clean and the service was pleasant and fast. They also have a nice and CLEAN kids play area. Food was fast and freshly cooked. read more

McDonald's - Fast Food Near Me - Oakley, California

Excellent customer service. Fast and friendly and when I was asked what kind of drink I didn't know what to say because I can't have sugar. I said I guess just a water. I got to the service window and was asked if I'd like an unsweetened ice tea instead. Exactly what I needed! Keep up the great work, you are all appreciated, thank you!!!! read more

This place is CRAP but the employee who helped us was VERY personable and awesome. That's the only stars I'm giving. He was so funny. "Sorry we can't upgrade that drink to a shake, I already tried for you" and then "we don't have root beer, we're not that good" . read more

This is their new smokehouse sandwich? Poorly made hardly any toppings or sauce in the sandwich. The girl handing my food was rude. Go elsewhere read more

McDonald's - Poorly made no toppings - Fast Food Near Me - Oakley, California

Stopped here this morning for breakfast.when I got to the second window the girl already had my food waiting for me. She gave me the food first then the two large cups of coffee. As she's rushing to give me the 2nd cup of coffee she held it by the top and I grabbed it in the middle she squeezed it and the HOT coffee fall on my hand I had to ask her to grab the cup and yelled ouch. She wanted to laugh I didn't think it was funny at all then she just keep saying sorry. I worked in fast food before and aware of the window timer, but quality is the best customer service. So make sure your lids are put on right before grabbing them. I was very disappointed in the way this was handled and rather not stop at this location. read more

McDonald's - Hours later and my hand is still burning and red. - Fast Food Near Me - Oakley, California

Our orders constantly come out wrong, and the service is mediocre at this location. Today, upon arriving home to open up our sandwiches to eat, my boyfriend noticed a hair in his sandwich, and he was so upset he didn't want to drive all the way back to get another. I pull the hair out, and it's SUPER long! If anyone in the kitchen has long hair they should be wearing a hair net! Absolutely disgraceful! I have a food handler card and know food safety protocal mandates hair nets are mandatory even for men to put over their beards. It's flat out disgusting. Management should be ashamed of letting the employees pick up such a bad habit, and allowing the employees to risk the health of the public. All because somebody didn't "feel like" putting on a damn hairnet. read more

McDonald's - The hair (to show length) after being pulled out of the sandwich. Hairnets shouldn't be optional, it's mandatory and for a reason! - Fast Food Near Me - Oakley, California

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If I could give this establishment a negative star rating, I WOULD. Today Aug, 21st. At exactly 4:50pm, my little sister and I (ages 23 and 17) are the ONLY customers inside this establishment. We are both VERY saddened by how annoying, rude and DISGUSTING the employees at this time are. Yelling and cussing at one another, banging on things, employees yelling at other employees about "who likes who, Chris likes Alissa" why not take your high school talk outside of work?? And my fries weren't the best... WILL NOT BE RETURNING. Rather take my business where the employees have some respect for customers. read more

McDonslds has went to crap now. Or at least this location has. Not that McDonalds is some 5 star restaurant to begin with, but at least if you're going to make someone "park" as you put it. 1 don't make them park for damn near 8 min and if you do. Be sure that the slop that is brought out is hot, not fucking COLD. And you dumb asses need to actually read the receipt and bring out the 3 hot mustards for the 20 pc nugget, no wait 19 pc nugget that was ordered. Which brings me to my next issue. Learn to count before applying for a job. It may just take you a longer than McDonalds. So just for the record, It's a 20pc nugget, not 19pc nugget and people who pay their hard earned money for the slop you serve WANTS IT HOT, NOT COLD, NOT LUKE WARM, HOT! Got it? Worst experience ever read more

Come here when you want to place an order at the drive-through - nothing complicated - and pull up to pay, and then get the food at the second window. But then you are told to pull forward to another spot to wait for the food for a very very long time. Eventually, I drove off because I waited... and waited... and had no food. I'll never come here again, and this is the third time this has happened. read more

Horrible service, refuse to take orders at register. Lazy workers with even poorer management.

Mc Donald's is good. I get the mc caffe with the Carmel drizzle ,it's bomb . I prefer the Carmel mc caffe it's pretty decent. But I mainly go their for the playground. It would be great if their wasn't any little kids. But I like the mc caffe read more

We ordered my son a burger. As he was eating it I looked over and saw a spot on the top. It turned out to be mold!! When I called I asked for the manager on duty and the young lady was unwilling to give her name. She told me I needed to let her know who I was before she could tell me her name, which is poor customer service. When I told her what happened, she didn't seem to care, so I hung up to avoid waiting my time, and send a message to corporate. The mold was so obvious that I don't see how it was over looked. read more

McDonald's - Mold found on a burger my son was eating... - Fast Food Near Me - Oakley, California

I ordered an egg McMuffin this morning. I was really disappointed to see that everything was microwaved. The whole sandwich was rubbery. Nothing fresh. read more

Slow service not enough employee, I'll be supervised if my food is fresh doesn't seem urban friendly

Wow! This place is CLEAN! I haven't been to a McD's is a while. My daughters choice for a minimum day lunch choice. She wanted to play at the play place and eat there. I caved in once I saw she was giving me that look of "aww Mom, pleaaseeeeee??" I noticed upon entering that the place was tidy and actually smelled of something good...carmel apple parfait perhaps??? Lol...no no no, just me wishing but yes, it was a clean smell. Anyway we ordered and that went smoothly, nobody in line, woo hoo! Turned around to find a table or preferably a booth in the play place..found one!! So we waited about 3 minutes and a manager named Brandi brought over our food. REALLY! How nice, now that's like royal treatment! She asked if there was anything else we needed and walked off. Kids immediately ran to tug off their shoes to play. I got the food out and prepped it for the kiddos. Little man is 2 so I gotta help him open the bag of apples that comes in with the Kids Meals now. I opened my caramel apple parfait and dove in! Straight goodness! Tasty fresh vanilla yogurt with diced fresh red apples and caramel drizzled on top (next time I get the munchies I coming here)! read more

I literally only come here for my Sweet Tea fix/indulgence. Customer service is always nice..I mean they call me "maam/miss"! At McDonalds!!! WOW. There is an inside playland, which looks very clean and the kids were having a blast..wish I can hop in and not look weird. Yes, there isnt much around..jus fill up gas across the street and drive over for my addiction. =) read more

Service crew needs to know the difference between curb side pick-up and Order Pick-up spot. Their Order Pick up is just right outside the door and the Curb side pick up is at the parking lot Stalls number 3 and 4. So I ordered large at the curb side. Few minutes later I saw a crew with a bag in his hand. I can see him from my rearview mirror. However, he was at the Order Pick-up spot (right outside the door) he was just standing there then went back inside. I kept on waiting. I was thinking that was probably for the drive-thru order. He came out again and immediately went back inside. Waited for another 10 minutes nobody delivered my order in my car. So I decided to go inside and look for my order. Crew told me (with attitude) "we called for your number and you were not there" like how? First of, I ordered from the curb side specifically stall number 4. Nobody came to bring my order. read more

The only reason to give 2 stars is for the games and lightened table they have for kids to play. Food: Don't even think about it, their bread is as elastic as rubber, their fish filet sandwish is most probably fried 17 times before they reheat it again and give it to you. First time I was there I thought it was a coincedence, but after yesterday's visit, I know this is their standard. Will never go there again, even though my son loved their toys, but maybe I will try the near by Carls Junior next time. read more

Man this place can just give you the chills sometimes like the food in the fast food establishment is so gosh dang good that it will make you stomach uncurl itself for the rest of that evening man just come to this place and all your hungy pains will go away like for good read more

I came on 11/21/2021 @9:00 AM. Made us wait 15 minutes for our food. And our burgers didn't come with an EGG!!!!! Get employees that want to work & are early birds. All men we're hanging in the kitchen like they didn't have work? Come on now!!!!!! read more

Came there this morning for breakfast with my kids, watched them refuse a tow truck an order since the truck can't fit through the drive through and inside is closed (refusing his walk thru the drive thru) Then they took my order and forgot my egg for my sandwich. I asked a employee who was outside already and she said no problem and went inside to check.. an never came back outside... 3/4 mins goes by so I pop my head in like... excuse me u forgot my stuff?! An I am instantly greeted by a adult man screaming from behind the counter his loudest at me cuz I can't be in the building... which is fine but u forgot my stuff... I asked a lady who was outside she came inside and never came back... sooo. He didn't stop to hear anything kept screaming GET OUT. Wonderful customer service during a pandemic I MUST say. read more

We ordered thru drive thru and it was the manager Berta who took our order. My wife wasn't done ordering and she already sent our order without asking if done ordering. My wife still ordering her coffee and Berta just told us in a very rude way just to add the coffee at the second window. I thought to add the sugar and creamer at the second window but actually to add the order at the first window. This manager is VERY rude at taking orders at the drive thru. This will be our last time going to this McDonalds. read more

I was coming back from Davis pretty late at night and stopped here upon request to get my passenger some food. It was 1:45am, so we weren't sure if their drive thru was still open since all the lights inside were basically off and we didn't see the typical "Drive-thru Open Late!" sign. Lo-and-behold a voice spoke quietly out of the speaker box (is that what they're called?) when I idled in front of it, so my friend ordered a number 3. He paid with his card at the first window and we were off to the second window. It was obvious that no one had come in a while/they weren't expecting anyone for the rest of the night since they close at 2. (We were THOSE people and I felt really bad. You know, the ones who come in a few minutes before closing, so you have to pull out everything to make them something? Working with food myself, I know that feel, bro.) Anyway, the wait was quite a few minutes longer than usual, but the woman at the window told us it was because of the fries. She was very polite, especially for someone who was still at work at 2am. The order was correct and the food was hot. The only problem was that they either forgot to add salt to the fries or... you know "forgot" to add salt to the fries. Either way, I don't blame them since it was very late. I had overheard the employees talking about how they had hoped we were the last customers. I don't blame them at all. So, thank you, McDonald's employees for putting up with peoples' late night cravings with a smile and all! read more

This one cashier lady back sassed me when I told her that my grandma's fries were cold.

I have to wait about 45 minutes for my food. And I have them after asking the staff about my food and they look confused. Looks like they forgot or delivered my order to wrong person. I ordered via the order machine in the store. Hopefully this is the last time they made mistake like this. They should check and ask customer if they get the food yet because my order number tag is still on the table. read more

This is my favorite place to eat but they got my order wrong twice in a week I asked for a Big Mac and fries and nuggets but I got fries and nuggets but a quarter pounder all I care about is my Big Mac. I'm mad at this place so please check your bags of items before u hand them to your customers read more

McDonald's - Fast Food Near Me - Oakley, California

Although I went at 12:30 A.M...I was extremely disappointed. The staff weren't exactly friendly, the fries had no salt at all and tasted stale, and I found a bone in a McNugget!!! read more

McDonald's - Fast Food Near Me - Oakley, California

Worst McDonalds went through the drive thru never brought my order out and had to go inside anyway so what's the purpose of the drive through then had to wait another 15 mins for my order over a half and they still got my order wrong read more

Paid over $7.59 for a Quarter Pounder Deluxe meal which includes a drink but then paid then another $2.19 for a shake upgrade. The shake was good but it's just not worth it for nearly $10 fast food meal at McDonald's. read more

I ordered the new crispy spicy chicken sandwich and this is the worst sandwich I have ever had. The chicken was tiny and dry, plus the spicy sauce was missing. The bun was soggy, and for a 6.00 sandwich a total ripoff read more

This place is trash never suprise cold fries they don't care about there customers the lady lied and told me they cook fresh fries and still got cold fries the 2 time around read more

I don't see how this McDonald's remains opened...Their food is always Cold..Just disgusting....and Never can get the orders correctly....and their play area IS ALWAYS ALWAYS FILTHY!!! ABSOLUTELY ASHAMED being Mc Donald's Once Took Pride In themselves as a Safe Place for Families with children.... read more

Dishonest staff. My husband saw a 2 for $5.00 special on TV today, called the Oakley McDonald's to see if they offered it as they usually do not, and he was told "yes"! He then called me on my way home from work. I stopped in at the drive through, tried the place my order and was told that they stopped the deal this morning. I said my husband called today he said "what time?" I had to call my husband and asked, he said "5:21 pm". So in other words I'm getting a line of baloney from someone at McDonald's. Husband had called 2 hours before. The deal was on at that time. Someone was being dishonest on the McDonald's team and management would not honor the deal. read more

Went through the drive thru and when we got our order, the fries were upside down in the bag(like shown in this picture), my "sprite" was carbonated water, and we didn't get extra sauce like we asked for. I went inside to address all the issues and though they were addressed, the manager (name starting with an M) had an attitude but the workers were nice to me. read more

Worlds slowest drive thru had to wait 8 minutes so for fries !!!! No shamrock shakes told dont have but drive thru adds full of ads for them Make that 10 minutes now read more

How is it that in today's busy world I find it necessary to take time and do a review of McDonald's? For the most part McDonald's is McDonald's. You know it's a roll of the dice when you go there. Sometimes the bun is old and dry, sometimes you barely get any ketchup and sometimes the fries are not quite cooked the way they ought to be. But always it seems these days when you order a Coke in the drive thru the response back is always Diet Coke. Coke starts with a "C". Diet Coke starts with a "D". How are these two different words confused by so many McDonald's employees?? But today was the worst. I said Coke. The response back was Diet Coke. I said no, Coke, I got the ever so popular and annoying response by young Americans these days, "no problem" So what did I get???? A Diet Coke that had been sitting around so long the ice was melted and therefore I ended up with an unwanted Diet Coke that was diluted instead of an ice cold Coke.Something I'd been looking forward too, Needless to say this McDonald's won't appear on my top 10 McDonald's to visit read more