When I think of McDonald's, I think of Ronald McDonald--the cheerful clown who made us believe fries, burgers, and happiness all belonged together. What I don't expect is to pull up and feel like I accidentally ordered from the Cranky Clown Café. Where's the sparkle? The smiles? The "Welcome to McDonald's" energy? Ronald is probably somewhere shaking his big red shoes in disappointment. The food comes with fries, but apparently friendliness is an extra charge at this location. I wasn't expecting a parade, confetti, or a juggling act, but a little kindness would have been a nice surprise. McDonald's gave us Happy Meals. This location seems determined to introduce the world to the Moody Meal. Ronald, come get your people! read more

I was in Town visiting Friends and got a Craving for a Burger and Fries!! So we rolled to This McDonalds!! It was late so we Rolled thru the Drive Thru!!! I ordered a Big Arch, Large Fries, Large Coke and an Apple Pie!!! Paid by Credit Card!! Food was ready 3 minutes later,after I Paid at the Window !!! The Food was Good and Freshly Cooked!!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hands Strong!!! Number 34 On The Top 50 List of the Most Prolific Yelp Elites Of 2025 !!! read more

Never had an issue with the food. Only the wait time sometimes. Not your fastest but they are open late.... read more

McDonald's - Nice. Haven't seen this level of customer service commitment at a McDonald's before. - Fast Food Near Me - Norwalk, California

TLDR; It's a McDonald's. (I don't know where all the negative reviews are coming from, maybe I'm just lucky.) As this being the closest one to me, never had an issue with them and if ever there was they would correct it in a swift. Alas, the food is good, fries are good, nuggets are good, burgers are good, cafe drinks are good, desserts are good. If you were tight of a budget are too lazy to whip up a meal, a $5~7 meal deal is solid value. Speaking of value, USING THE APP IS VERY RECOMMENDED. You're missing out on a free cheeseburger or chicken sandwich per $15 spent in rewards points! Growing up here I've seen this place's dining area renovate twice, the current dining area looks good but personally felt more comfortable with the previous renovation (had a central TV and better decor). Wouldn't say this is a good spot to hang out with friends. Overall, it's a McDonald's and they deliver consistently, I intend to keep going here when money or time gets tight, or of course when I crave something sweet. And again, USE THE MOBILE APP. read more

McDonald's cafe macchiato hot was the best l used to have until las week when l got the worst coffee ever. Why is it that there is not consistency ?Why are they wasting people's time and money? They should train new employees to make the quality of coffee they already know how to. read more

Place was dirty. I asked an employee if I could have my table cleaned. He replied "Ask one of them" as he looked at his coworkers. I ended up asking for napkins and cleaning the table myself prior to eating. Probably understaffed. Server was nice. read more

HORRIBLE MCDONALDS COME HERE AT YOUR OWN RISK!! there were roaches in the bathroom. the people were extremely rude. the food was DISGUSTING! I opened my filet o' fish and i found A DEAD RAT INSIDE!!!! let them know and the dude told me it was "extra protein". read more

This place used to be really clean and fast but lately it is so dirty especially the restrooms and they just have homeless people sleeping in the booths at the kids play area making it very uncomfortable for us parents with kids. read more

I don't usually leave reviews, but this McDonald's has officially pushed me to my limit. Every single time I come here, something is wrong. And I don't mean once or twice -- I mean consistently. At some point it stops being "mistakes happen" and starts being straight-up incompetence. First of all, they NEVER get the order right. Missing items, wrong items, cold food, you name it. You ask for something simple -- like a basic cheeseburger -- and somehow they manage to mess that up. No cheese, extra stuff you didn't ask for, or the wrong sandwich entirely. It's honestly impressive how often they screw it up. Then there's the wait time. You'll be sitting there forever, thinking "okay, at least it'll be fresh," just for the food to come out cold and slapped together like they were rushing to get rid of you. What was the wait even for? Because it clearly wasn't quality. The service is another issue. Half the time the workers look annoyed that you're even there, like YOU messed up by ordering food at a fast-food restaurant. No communication, no apology when they mess up, just attitude. And if you actually point out the mistake? Good luck -- they act like you're the problem. Let's talk about consistency, or lack of it. One visit it's bad, the next visit it's worse. You can't rely on this location for anything. When a place messes up this often, it shows poor management and zero attention to customers. I'm not asking for gourmet food. It's McDonald's. The bar is already low. All I expect is: * the correct order * food that's at least warm * basic respect as a customer Somehow, this location fails at all three. At this point, coming here feels like gambling. You never know what you're going to get, and most of the time you lose. I've given this place way too many chances, and I'm officially done. If you value your time, money, or sanity, go to a different location. read more

Green eggs and ham. Looks like green eggs are a thing at this McDonald. Breakfast sandwich or immune system medicine? read more

McDonald's - Egg McMuffin with mold? - Fast Food Near Me - Norwalk, California

First of all, the drive-thru line was ridiculously slow. It took me at least 15 minutes to get through. To make matters worse, both of the drive-thru screens that are supposed to display the menu were completely glitched out -- unreadable, flickering, and not functional. It's 2025 -- how is a major fast-food chain like McDonald's letting their equipment get this bad? I only ordered two items: * A bacon, egg, and cheese biscuit * An egg and cheese bagel Seems easy enough, right? Wrong. After waiting forever, we finally got the food and left. When we opened it up, the egg and cheese bagel was missing both the egg AND the cheese -- literally just a burnt, blackened bagel that should have never left the kitchen. How does that even happen? Someone clearly wasn't paying any attention or just didn't care. For a company built on speed, consistency, and quality control -- this location fails on every level. Poor service. Broken equipment. Incredibly slow. And food quality that is frankly embarrassing. I won't be coming back to this location anytime soon -- and I'd strongly recommend others avoid it too unless they enjoy wasting their time and being disappointed. read more

McDonald's - Burnt bagel with no egg and cheese (this was supposed to be an egg and cheese bagel) - Fast Food Near Me - Norwalk, California

Check it out. Go to another location because this McDonald's is more expensive than others the 40pc with 2 large fries is usually $20 at other locations. Here it's $26. Not cool maybe 2 dollars over is enough but A full $6 over is insane. This location sucks not the employees read more

service is so bad!! need more people working lack of service is outragoues. have people waiting more than 15 min waiting just to take order. Having workers do more than 2 jobs at a time. While inside costumers are waiting for food and to get their order taken. read more

I paid for 10 chicken nuggets and they only put 9 in the box. They also filled a large fries only halfway. read more

McDonald's - 9 chicken nuggets instead of 10 - Fast Food Near Me - Norwalk, California

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I've ordered food that came out raw, eggs in particular and other items that were microwaved. This McDonalds needs to be shut down. Department of public health needs to investigate. read more

I'm 100% completely honest when I write a review because I hate when people are being vindictive it's not cool. So with that being said , this place is horrible. I mean, I literally watch people that were standing in line literally walked out , the one person that was taking orders Honestly seems like she doesn't know what she's doing.. The restaurant is dirty . There is no one walking around wiping the tables or sweeping up ..... Automated machines doesn't give you a receipt so you have no idea what number your order is and then I'm looking into the kitchen at this moment and they're basically ignoring the people in the walk up line . It's because they're rushing to cater to the drive-through people , I've been here for maybe 10 minutes and other people have been waiting longer &&& and I just got my food before the other people who were waiting before me,,,,, It's kind of pathetic !!! so the captions says what could improve? How about everything, cause I really don't come to McDonald's a lot maybe twice a year but wow, this is really bad. I'm literally blowing away on how bad this is. Never coming back to this location....... Just wow... I know for a fact that no matter what I say nothing's going to change, but if it helps somebody from having a horrible experience like I did then I guess that's just good enough.. I should've gone to Jack-in-the-Box. (Side note) My food I ordered was under cooked,,,,, I had to throw it away..... really sad,,,,,, read more

You'd think a dumb government giving $20 for an entry-level job would spur some service attitude. Nope. Theyre yapping away while I stand there for 2+ minutes. The screen there says 'now serving' too for the order. Also, the restroom had no toilet paper. I give it 2 stars only because the kids' play area keeps us coming back. Definately not voting for this nonsense govt again to give a forced pay raise to people who did not earn it. read more

The rating above is for an employee . Can someone give an award to Ethan for going above and beyond for me . He met my service expectations when no one stepped up . He took initiative, fast and efficient. 11/26 afternoon shift around 2pm. And I would like to thank him . A cool reward because he deserves it read more

This place sucks. Order took forever, there was no ice, no mirror in the mens bathroom, slide in the play place was very dry and dirty, water doesn't work either in the restroom. they need to do better. seriously, cmon. The men's bathroom was actually so dysfunctional that we had to use the womens. read more

First off, make sure you check your order to make sure everything is there. The guys who ordered before me received the incorrect order, one receiving the wrong drinks and sandwiches and the second getting the wrong sandwiches. When i received my order, i didnt check it right away, and when i got home 15 minutes later, i was missing nuggets, the big mac patties look like they had been stepped on, and they only gave me 2 sauces for a 20 piece meal and a chicken nugget meal. Second, the employees are liars. I called tbem to ask what happy meal toy they had and the person who answered the phone told me that there was only the genie available. When i arrived, the cashier told me they only had goofy and "daffy", and wouldnt let me pick which of the two i could get. She didnt even bother to go look in the bins, which i'm sure the person i was on the phone with didn't either. When i received my order, i got piglet. Save your money, go across the street to wendys or jack in the crack, these people clearly have no idea what theyre doing, and hopefully they won't wonder why they eventually get replaced with those machine kiosks. If they do, then nothing has changed at all. read more

Thankful for all the hard working employees here and to the ones that go above and beyond for the customer I say thank you and give you a big fat kiss ;* come here a lot because I'm a mother of five and all my kids love McDonald's the only problem I have with this location is the inside soda machine is nasty as in gives flats gross soda sadly for over a year now . Then I got to bug the employees for a drink from the drive through, that takes a while because they are busy. Please head honcho of this location please do something about the inside soda machine. read more

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Went yesterday super late around 11pm and believe the workers were either drunk or high.. saw a female employee outside sticking a banana up her underwear not caring of whoever was watching.. she was being loud and acting like she was on drugs or something... these are the ppl getting paid 20 an hour what a joke read more

My review is in regards to a large order I placed for our NOC (night time) Nursing Staff at Christmas time. I spoke with George, a manager, and pre-arranged a specific menu for our staff to select from and then, with a deposit, ordered 20 breakfasts to be picked up by 6am. Everything was bagged and ready by 5:59am. Just had to finish paying off the balance and was off to deliver all the breakfasts to our staff before they finished their shift at 7:00am ALL THE FOOD WAS CORRECT!! We got everything we needed and the staff was great and helpful and really helped make this holiday breakfast for our staff PERFECT!! Thank you McDonald's crew! read more

Nice new building with a large parking lot. Workers are friendly and food was correct. The inside is newly remodeled and actually has a play place for kids! read more

I order a Big Mac for my son and when I open the bag I saw a roach inside the bag this is disgusting read more

McDonald's - I ORDER FROM THIS MCDONALD'S AND I OPEN MY BAG A ROACH APPEARS, I WILL NEVER ORDER AGAIN FROM THIS PLACE. - Fast Food Near Me - Norwalk, California

Terrible service, slow, I know it's McDonalds and I should expect a lot but 20 minutes for a cup of the wrong coffee is a joke.

This has to be one of the worst managed McDs I ever been too. I don't understand why there's only one cashier during the lunch rush and a manager has the lone cashier deliver food for curve pickup. Im astonished that a manager can't see the line. SMH, do better. read more

The drive thru has had only one lane open for a While Now. I don't think staff members realize how long the drive through line is. When you pull up staff members are chatting it up. Whoever owns This mc Donald's - read all of the reviews, Ouch! CAll me of you need me to manage this store. These long line and wait times have increased in the past 4 months. Wondering if there was a change in management. read more

Brenda, she was the evening manager on 1/10/23. Excellent guest service! Shout out to you, thank you so much! read more

McDonald's - 6pc Chicken McNuggets Happy Meal - Fast Food Near Me - Norwalk, California

Nothing like a cold coffee and breakfast! Placed my order on the app this morning for pick-up. Order was brought out to my car. I went through the bags and was missing 9 chocolate chip cookies. Double checked my order on the app just to make sure I did order them. I went in to let them know what I was missing and the girl tells me oh, we only have 4 cookies (So, I guess since they only had 4 they decided not to give us any) asked if I wanted something else. NO, I want the cookies I ordered. So I had to wait a few minutes while they baked more. Meanwhile my food is getting cold. While I'm waiting another lady walks in she's also missing food from her order! She ordered 3 delux bfast only received 2. Get it together management! read more

I used the kiosk and it took over 17 minutes to receive the food! Poor customer service! McDonald's # 2963 on Norwalk, CA on Norwalk blvd read more

McDonald's - It's been over 17 minutes and barely the food is ready! What gives ? Poor customer service! I used kiosk too! - Fast Food Near Me - Norwalk, California

9:45 pm 2/6/2022 out of french fries, how is this even possible?.. . How? And no signage, some of us reallt only like the fries! Only gave 1 star because I cant give 0. read more

AVOID! AVOID! AVOID! Hands down the worst McDonalds or fast food I've ever had - no exaggeration. Did I just pay $22 for a bag of salmonella? I really believe they reheated some very old food and served it to us. The burger was charcoal burnt (see a piece of it in picture) and the chicken sandwich tasted rotten. Then they finished off the order with som greasy soggy fries. I'm praying that neither me or my nephew get sick, although we threw away most of the order. This says a lot about the management - or lack of - that oversees this establishment. I need to stop by tomorrow and see what the health grade of this place is. read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - Norwalk, California

This is the worst McDonalds! Don't ever come here because they are the stupidest people in this world! I'm still here in their drive thru waiting for get out. Supposedly they only accept cash because their card is not working. So I asked if they can open the other lane so I can get out. The lady said no. And I said there's like 5 cars in front of me. She said no only 3. Not only stupid but liar too. Coz there are 5 cars in front of me. I don't understand why they didn't put a sign outside for "cash only". Like seriously it's not that hard! I tried to call their line but it's not working, looks like they remove the line so people won't call them. Where is the - 10 star! They don't even deserve any star at all read more

I have been coming here for years. This has its ups and downs. Busy Sunday but have a shocking one. A lady wanted oatmeal and they were out. Rather surprising. One of the Mickey D teers told a customer no table service today. Ok? Short staffed? And the Sunday topper. The Micky D teer working the floor must be having a bad morning. Attitude a little like Im so enthused. He was asked if he could wipe our table that was full of coffee stains. He told us yes and never did. Talk to the manager and asked if I could borrow a towel to wipe my table. Told him I asked the lobby attendant but he ignored me. So he got someone to clean the table. Good shift manager. read more

McDonald's - Fast Food Near Me - Norwalk, California

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This McDonald's no longer offers $1 soda. Which was an incentive for coming here. I will now stop ordering combos and just use the deal from the app and bring my own drink which usually comes out to half the combo price. read more

if i can give this place a negative stars i would! to start i went for sweet tea i ended with a ice coffee cause there was no more ! the i ordered cookies i get to the window to pay and they said no more cookies would u like apple pies instead i said sure .... tell me why i get home to get my apple pies and i open it and it was bitten into !!!!! i called and that little immature girl that answered said " we check all out apple pies before boxing them " is she stupid or high just like that immature little boy that couldn't take an order nor charge me .... she said on the phone " ma'am u arent making any sense " are u stupid!?! cause clearly i have it in front of me ! ughh they need to fire this whole crew and get better management cause this place has gone to shit ! read more

McDonald's - A BITTEN APPLE PIE - Fast Food Near Me - Norwalk, California

Went through the drive thru and they asked if I was using a code and I gave it to her and she said it didnt work. Then she told me to refresh to get a new code and the app said I now have to wait 14 min for a new code. I got to the window and gave them the code and the QR code to scan and she said it didnt work. This is the 2nd time this has happened in the last 2 weeks. At least the first the the girl comped me the free fry friday. Today the girl was completely useless and basically said too bad so sad. Customer service is what brings customers back and seeing that this McDonald's have a 2.8 rating tells the story. Ownership and Management needs to do something otherwise they will continue to receive low Yelp scores and lose customers. read more

The service sucks here non existent, placed order on app went to pick up and it was not ready waited 5 mins, asked if it was ready? Was never made, had to tell 4 different people 5 times what I ordered before management finally looked at my phone and had food made, she tossed the bag of my food and grunts here". No explanation or apology and random guy in line said he was there before and they gave him chicken when he ordered burgers. Plus they gave me the wrong Sandwich. GO ANYWHERE ELSE. read more

Asked for extra crispy for fries and nuggets at the drive thru. They didn't do it and didn't communicate. I decided to park and get some extra sauce and salt instead. Used the restroom while I was at it and the toilet seats were wet and the faucet smelled like sewer. Ew. Hopefully they improve customer service and hygiene in the future. read more