I'm from Seattle and was in town visiting family. While I was there I ate at this location. There was a young man named Cody that really made an effort to make a connection. He seemed genuinely interested in making my visit great. Everything from the smile to fixing an issue I had with my burger not being made correctly (I may have forgotten to ask for no onions ) The issue was handled promptly. No attitude. No eye roll. It even was handed back with a smile. It's nice when you feel appreciated as a customer. I wish I lived closer so I could support this guy more, but all I could do was ask his name and write this review. Cody, thanks for being one of the good ones. read more

zero stars forgot one of my burgers that I paid for always have to wait for breakfast terrible service workers talk trash to each other very disrespectful, look very trashy and do not go in the morning, their drink machine does not work read more

We came for a grinch meal because they just came out. The lady working the drive thru had a horrible attitude when we pulled up and as we were looking at the menu she repeated herself in an obvious annoyed tone so we decided to leave and her attitude immediately improved. Got Taco Bell instead because it's next door and they were great! read more

went there for one thing the shamrock mcflurry tried ordering it was told they don't have that and the ice cream machine is down while we we're literally looking at in on the menu read more

My fiance went to pick up our online order, the lady at the window was super rude and unprofessional. She didn't even make eye contact with him when handing him his food. She closed the window before he could tell her they forgot to give us an extra 10 piece we ordered so he sat there and waited for her to open the window again. She gave him an attitude and said "it isn't in the box" he checked and said no. Then she said "well I need to see your receipt. The manager came over and yelled for them to make another 10 piece and the girl at the window just stood with her arms crossed up against it while the manager helped us. She needs to find a different job! read more

Took over a hour just for a McFlurry and a sandwich never coming here again. I wouldn't recommend coming here if you don't wanna wait a hour. read more

this McDonalds is rated low so i came in to see why, I dont understand why, food comes out fast and hot and when i sit down to eat it feels like im eating at anyother mcdonalds. Dont let reviews stop you from eating here, this place is like anyelse read more

Came here with my fiancé for nuggets and fries. Simple right? I guess not because the nuggets were microwaved and hard as rocks while the fries were soggy. Only one person in line ahead of us, no excuse for the laziness. 0 stars would be more accurate of a rating. read more

If I could give zero stars I would. The people here are rude and the food is nasty. I am now dealing with food poisoning because I ate here, NEVER AGAIN! DO NOT GO HERE!! read more

The issues I have with this McDonalds: - Its filthy. I've gone inside multiple times and there have been flies swarming the trash cans, and trash is overflowing. - its inconsistent. Most of the time they never have any items you ask for. Including various food and drinks. I even just asked for a COKE before and they didn't have that. It was 2019 and you cant get a coke at a mcdonalds? Management must not give a damn AT ALL. Practically every other McDonalds I've ever been to have at least been clean and they have the menu items for sale! This location is a joke. read more

This McDonald's is absolutely slap in the face fantastic!! I walked in and was immediately put into a better mood. If I'm sad I know I can go to McDonald's and it will be Mctasty every time. 10/10 from me. read more

Very very bad service slow expect to be in line for 30 mins and pray they don't mess the order up

Best fast food place in Newton Falls. There breakfast is the best food they got especially the sausage and cheese McMuffin. But all of there food is good. There shakes are amazing. My favorite fast food place here. read more

If you want hot food this is not the place to go. I will only go when certain managers and workers are working. Save your money.

Dirty dirty dirty! Tables and floors not cleaned. Bathroom grubby. Windows filthy. Food ok. Staff very nice however.

What a shame! 15-20 years ago this was a well kept and run McDonalds. I remember when Newton Falls first got this place. It was a big deal! Not so much these days. As others have said, it doesn't matter what you get, when you get it, if you go in or through the drive-thru, you are going to wait and then wait some more. Then you absolutely have to check your order because after waiting so long they forget what you ordered and give you whatever they think is right. And beyond that, everything is sloppily put together and I don't think anyone working there knows that they are allowed to season the burgers and fries. Yes you can tell. The parking lot is always a mess with trash overflowing, weeds growing in the flower beds and the building itself is a mess. If you do go inside, don't expect a clean experience. I decided to try going in after having a terrible drive-thru experience. The floors are sticky and grimy, tables aren't cleared, garbage overflowing and the bathroom looks like it hasn't been cleaned in a month. And smells like it too. The workers could careless and take no pride nor do the managers. It really is a shame because at one point you could go in here and have a decent, friendly visit and not want to take an acid bath after leaving. I tried it twice after moving back to the area. That was enough. No more. ***Update*** Back in-town for the 4th of July and we always sit on the corner right by McDonald's. A few people wanted coffee so I offered to run in. Flies everywhere, literal black dirt and grime by the entrance and counter along with a pothole filled drive-thru! Look at the pictures I posted! Disgusting! I didn't think it could get worse! Not sure how they are even passing any sort of health department checks. Eat at your own risk! read more

Don't go when there is a line. But they do McDonald's, like we know McDonalds. I will always love McDonalds.

Orders are forever always messed up. Thee worst McDonald's in the area and it's not close. Last week I ordered three 10 piece nugget meals, they asked me to pull forward, they brought out my drinks and three bags, we drove off, got home to eat in Craig beach, and there were no fries or sauces. Order is always wrong read more

I live right around the corner from here so conscience is the only reason I would go. It takes 20 minutes for a cheeseburger and fries. And the order is usually wrong. The inside is absolutely disgusting. Your feet stick to the floor and the bathrooms are just as bad. I was waiting at the counter for my food and the drive thu worker dropped a pop for the customer coming up to the window and spilled it. He just put the cap back on and served it anyways. I recommend if you're hungry to go to Taco Bell. read more

They have good customer service sometimes but other times tge employees look like they hate their jobs not even a smile on the gms face always got attitudes in tge morning an way to slow at handing out orders my opinion go to taco bell . read more

Worst McDonalds ever. The Staff don't care what they serve you. I got fry's that were barely warm at all. handed them back after she told me they were just made and wanted her to touch them.......It was a bold face lie............ The Big Mac just just as bad though ordered it without lettuce so they would have to make it fresh .The receipt was discolored from the microwave. I'll never stop there again. read more

Worse mcdonalds ever Dirty syore. High turn over rate of employees Seems like the person u order from has a new job by the time u get to the 1st window. Food orders always wrong, cold or has hair in it. No one cares at this store. Please drive by this location and never stop unless a alligator is chasing u and u need to through rocks at it. Then order the mcnuggets. They are hard enough to hurt the gator. If no then the taste of the the food will scare the gator away. Please don't stop at this mcdonalds. read more

always very slow. constantly have to pull up for even easy fast orders. once served me a half raw QPC. frys usually old or cold mcnuggets half fresh half old stale. frequently messed up orders 3/10. read more

So I have been waiting in line for 18 minutes not even or yet and four cars have pulled out because it is taking way to long to just order your damn food like wth did they have to go shoot the cow and pull up the potato before they can take a flipping order all I want is nuggets and fries for heaven sake won't be back this is ridiculous read more

Worst McD's ever. I've lived here 8 years and have never had a good meal yet. 90% of the time you can't get a shake cause the machine is always broken. The food, well lets say I wouldn't give it to the dog, (I like dogs, I don't want to kill them). The service is terrible. They don't give a darn that you are the customer and that they are supposed to be courteous to you. I've been saying for years, that we need a different business there. O by the way, anyone recognize the guy in the pic. It's Alan!!! read more

By far the WORST McDonald's I have ever had, dry, dry burger and cold fries. If I wasn't in a hurry to be somewhere, I'd have gone back in and made them cook me fresh food! read more

Omg mcdonalds should pull the franchise from the owners. Unprofessional place. Nobody is in charge. I stood there watching the cluster unfold before my eyes. The girl who I'm guessing was the manager didn't seem to even try and take control of the situation. I waited 15-20 min for a cheeseburger! In this time an old lady who was the only one worth a dang go to fill the ice on the pop machine. She lifted the lid up and I noticed there was mold all over the lid! Swear to god! I would have taken a picture and posted it but I left my phone in my work truck. One of the worst fast food experiences I have ever had in my life. Ohh and the bread was kind of stale. I pitched the food. Good luck with this place. read more

Greatest restaurant ever! If you try this you should get a chicken nugget $6 classic meal deal which comes with a apple pie a small fry and any size drink read more

Worst McDonald's ever. I always have a long wait abd they always get many order wrong. I would rather travel an extra ten minutes to go to a different McDonald's! read more

Disgusting and doesn't even cook food properly. Barely even gets my family's order right. If I could zero stars, I would.

The manager at the counter was very rude they forgot to give us sauce for our nuggets then proceeded to tell us they were out of bbq and it would be .50 for each ranch read more

I will never go there again..I have had bad food before but not like this...first they tried to give me the wrong order,then I tell them it is wrong and they give me my order..I get it home and took a bite out of my burrito and it tasted ROTTEN I opened it up and it was GREEN inside and smelled like death,,,this is the worst place I have ever gone to for fast food,,hell food in general....I will be calling the health department,,,,, read more

Ok, well this is obviously an older building, and in need of some repair. But for the most part, the employees are pleasant, i eat from there probably to often, normally some "special"order items in my order and they have never gotten my order wrong, my food is always fresh, and made how mcd`s is supposed to be. Probably about 3.6 stars, i rounded. read more

Worst McDonald's EVER!!! They never get your order right and ice cream machine is always broke.

Went this morning to the drive through only because the Arby's is closed for remodeling. They told me they could only sell coffee for cash through the drive through. I had to go inside to order anything else what a joke. The parking lot is like the surface of the moon you need a 4X4 just to traverse the parking lot. Will not go back wish the Taco Bell would open earlier. read more

Very rude employee at the drive thru! She yelled at me, " are you going to take your card!" I was trying to take care of my sick son in the back of my car. I will never go back. read more

The worst... The absolute worst! I hope the new Taco Bell buries this shit hole. 15 minutes in the drive thru with only 3 cars ahead of me. Left empty handed. read more

If I could give them zero stars I would!! I drive to the McDonalds on Parkman because newton falls McDonald's is so awful!! Not only have I waited a ridiculous amount of time in the drive thru, they also had served me a breakfast burrito that was moldy and when I called to address the issue they only wanted to give me another burrito like id want another moldy burrito? She also refused to even check the other burritos to ensure they weren't serving anyone else moldy food. It wasn't until the food and health department got involved that they even bothered to do anything about it. The staff is also extremely rude, you pull up to the window and everyone is on their phones and act like it's too much of and inconvenience to actually try and do their jobs. They also refuse to answer the speaker in the drive thru, if they are busy they will just let you sit there not even say to just wait a moment! And don't get me started on the milkshake and frappe machines!! Just do yourselves a favor and go somewhere else literally anywhere else than here!! read more

This is by far one of the worst McDonald's I've ever been to. Whether you go at 9am or 9pm you're going to wait at least 5-10 minutes in line. The only reason that I didn't give this 1 star is that the food isn't that bad once you finally get it. If you're in a hurry this is not the place to choose read more

This is the worst McDonald's on this side of the state. You can go there when there is only 1 car in front of you or you can go when there are 10 cars, you always have to wait even if your just getting a coffee. Also check your food before you leave the drive up window. 50 percent chance they got your meal wrong and you have someone else's food. read more