I know I'm late, but I really wanted to shout out the McDonald's on St. Charles, especially the manager (I believe her name was Nunu) and the staff. During the Muses parade, a friend of mine was having a medical situation and really needed water. I walked up to the drive-thru window just asking for a cup, and Nunu personally helped us. When we needed a little extra, she didn't hesitate. In the middle of Mardi Gras chaos, that kindness meant everything! I'm not sure if the porta-potties were provided by the store or the city, but that was also such a helpful touch and very appreciated. We didn't even get food, but they still helped us out with a bun and water without any issue. Also, the remodel looks great! It has such a clean, futuristic vibe. Just really grateful that kind people still exist. Thank you again! read more

McDonald's - Burgers Near Me - New Orleans, Louisiana

Was here on a super busy Mardi Gras Sunday and very impressed by how efficient the operations were. Food came out fast after ordering on the app. There's was a long line for the bathroom but it kept moving, and there was a security person to check your receipt otherwise the line would get too long. This location is new and looks very modern, clean, and relatively spacious. Last time I was here, it was the old two story location from decades ago which also was a good stop during Mardi Gras parades. Kids were happy with nuggets, fries, and qtr pounder after a very long 43 float parade.....good times here at St Charles and Louisiana, especially for the youngest who caught the biggest teddy bear ever thrown at a parade. read more

I waited for about 20 minutes and the Spanish kid stood in my face eating fries on the clock

Ordered the MCrispy Chicken and paid extra for bacon and cheese. It wasn't cooked all the way through! Couldn't eat 60% of it. When I called, the number automatically disconnects so I couldn't let the manager know. So Yelp it is -- ask them to cook it a little longer if you want this sandwich. Or eat there so you can take it back! Ruined my lunch. read more

Dude... we have literally been sitting in the drive through for 10 mins... it's 10:41pm and I want a late night snack so I ordered through the app. Waited 10 min and have been in the drive through for 10 min. Say goodbye to yet another 10.00. 4th time, I've been cheated out of food and 40.00 broker lol. It's my fault for giving them a 4th chance..... FML here I come Wendy's. We are still in the drive thru btw. Thought I'd make this comment while I wait.... read more

McDonald's - Waiting in the driver thru line with 1 car in front of me lol. 16 min of my life lost... - Burgers Near Me - New Orleans, Louisiana

This is probably one of the worst mcdonalds the only reason we still go is because its closest. Me and my mom have bets on whether they get our order right or at all. However i will admit all the employees, atleast that ive seen, are really nice read more

First time trying out my local McDonald's and it's pretty disappointing. They forgot an item I ordered at the drive thru and the food I did get was greasy but tepid. Shame read more

In the "drive through" waiting FOREVER to order. I mean FOREVER! They don't deserve whatever they are being paid. We even changed lanes, still sitting. The chick was just business, not pleasant. I'm going to update after we eat. Hopefully it doesn't suck. read more

I am a DoorDash/uber eats driver, and we had a pickup there. It took almost 30 minutes for them to give me the food. There was NO ONE at the front counter. Like, what are yall actually doing there?? Then the workers are rude AF (I'm not surprised because look at the city we are in). If I could rate the service ZERO stars, I would. If I could rate the customer service zero stars, I WOULD. I used to work at a McDonald's in San Antonio on Valley Hi. I think someone needs to recruit Sarah (manager) at that location to teach y'all about customer service and how to make shit run smoother because I've never compared her standards to anyone else until now. The type of service I got today would have resulted in being sent home or even fired. read more

Giving this place a star is genuinely a crime. I waited for over an hour to get my food. I don't know how this is possible. Worth driving further, even to Baton Rouge and you will get your meal quicker. If you want your day ruined come to this McDonald's location. read more

Lol ordered through Uber Eats after a long day... no French fries in the meal, diet instead of regular drink and no ice. Oh and wrong sauces. Come on guys. I thought the renovation would spark some customer service fire read more

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THIS MCDONALDS COULD MAKE SOOOO MUCH MORE MONEY The food is fine, the people are actually fine too, but 24 minutes after ordering at the window to get a mcchicken and McDouble is unacceptable. They have new spots for long drive thru orders to pull out. Bad management. read more

I only give this a star because I have to. I've been to dozens and dozens of Macdonalds in not only the Us but also in France , Italy etc. This is is the best looking Macdonalds I've ever seen but despite a handsome new building it's still the worst Macdonalds on the planet in terms of service and product. You go to a chain restaurant because you expect the same product every time. Not here. My burger the other day.. a double cheeseburger was not only missing the cheese but had only A piece of pickle, and 1/2 a teaspoon of ketchup. This is a formula burger a four year old could assemble, unless this is an intentional mistake to buffer profits. Craving a Macdonalds I asked my assistant to pick one up for me. He was instructed to pull to the side and they'd bring the order out. FORTY MINUTES LATER he finally went in and managed to retrieve it. As I previously stated it was improperly made and cold. Service there has been terrible there for at least fifteen years but after spending at least a couple of million dollars on a new building you'd think the franchisee would consider a better staff. Seems like they decided to cut the staff budget to finance the shiny new building. Doesn't corporate have any oversight on terrible franchises like this. I'll never darken the the door of any Macdonalds again. read more

Yes, I know it's McDonald's, where on the best of days a three-star review may be a stretch, but this place doesn't deserve to be in business. Nasty is an understatement! Even if you find yourself, like I did, on the streetcar with out-of-town guests with starving children, do not... I repeat DO NOT, put your life in danger by entering this absolute shithole. After an obscenity laced screaming match between a customer and employee (see video), the manager locked the doors to the lobby, essentially locking us in. The manager handled the situation as well as could be expected, but that's the only positive thing I can say about the experience. We eventually got our food, but there was nothing "happy" about this meal. Never again!!! read more

McDonald's - Do not enter! - Burgers Near Me - New Orleans, Louisiana

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The store says it's open 24 hours yet at 9:37 pm they refuse to take your order on some nights they say to come inside or they say to order on the mobile app instead of just taking your damn order. The owner needs to make changes cause all these horrible reviews aren't helping. The shop looks attractive but the workers and work ethic is not there. They need to fire all the current managers and hire managers who will put CUSTOMER SERVICE first. read more

The sausage McMuffin is really tasty. The woman I talked with who showed me how to order at the self service was lovely to me. She really went above and beyond. It's a newly built McDonald's and is still very clean and welcoming inside. Pity I actually ordered the sausage EGG McMuffin and paid for the sausage EGG McMuffin but when I got my take away home and opened the package there was no egg. Says right on the receipt, sausage EGG McMuffin. Brand new McDonald's but the service is not changed lol I'll give this McDonald's three stars for at least being a very tasty sausage McMuffin. read more

McDonald's - Sausage McMuffin missing the egg as you can clearly see on the receipt is what I ordered and payed for. At least it tastes good. - Burgers Near Me - New Orleans, Louisiana

Very nice, clean and well maintained McDonalds. Bathrooms are locked and the friendly counter person gladly buzzed me in. Restrooms were very clean. My order came out right. I'm a happy customer! read more

This is my local McDonald's. I only go to the drive thru. It's usually slow, but today I sat for 10 minutes behind about 7 cars. Didn't move. I was getting ready to call the manager from my car when a car moved. I got up to the first window and the cashier was making boxes for happy meals. I sat a minute before asking if I paid at the other window. She said "oh sorry", but kept making boxes. In the meantime, all the cars were taken care of and I was sitting waiting for her to take my money. Total waste of time !! It's McDonald's!!! How hard is that?? read more

McDonald's - Burgers Near Me - New Orleans, Louisiana

The breakfast is always hot and fresh. But yall have all this McDonald's money , can yall please have an orientation facility. This queen IS LOUD AF! Rude and beyond be belligerent! These people are in front of you! WHY TF OF YOU YELLING! Hearing about how you sucked your way to the top while I eat my breakfast is very aggravating. Chill. That bump gotcha on edge this morning. read more

Say they open 24 hours but just sat in the line for 23 minutes just past 11. And they are just sitting there talking. Claiborne one open and decently quick though read more

I really dislike leaving negative reviews, however I believe in being . Honesty is something I value in others and myself, especially when it comes to reviews. Macdonald's is pretty standard and consistent across the board and across the country. That being said, I must say this is consistently the worst one. You will wait forever in the drive through. Nothing is ever ready and it doesn't matter what time you go. It doesn't matter if your the only one ordering in the drive-thru, be prepared to wait at least 20 mins. When you get to the second window, you will observe arguing amongst the employees. No one knows what's going on or what they're doing. I say this after a multitude of visits for the last year. They only reason I went back was its proximity to my home. Hence, I have started choosing another fast food chain. The one positive I can say is it's location is is great and convenient. It is perfectly situated on St. Charles Avenue & Louisiana intersection. Sorry, however I expect more from a behemoth such as McDonald's. read more

McDonald's - Drive through exiting on to St. Charles. - Burgers Near Me - New Orleans, Louisiana

I ordered an iced caramel latte & a egg McMuffin with a hash brown, using my mobile app I walked into the restaurant a employee greeted me good morning, they even ask me did i want ketchup for my egg McMuffin this is the most Friendly MCDONALDS I have ever been too hands down!!! I highly recommend!!! This location!! The wait might be less than 2 mins who is the owner? Awesome operation. read more

Despite the past reviews on here, this McDonald's is the best one I've ever been to - not only because it is newly built - but the workers here have the best hospitality and service. The whole place is very clean and nice. Food is how it should be and the sweet tea is damn good. read more

McDonald's - a person sitting at a table with a drink - Burgers Near Me - New Orleans, Louisiana

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Count me among those who rate this the worst McDonald's in the country. The staff could care less and are rude and unhelpful. I asked about the new spicy chicken sandwich and they had never heard of it. They should take the franchise away from the idiot who has it. Once was enough to know that all the other horrific reviews are true. Very sad! read more

Whichever employees are working here on 7/1/2024 need a wake up call. Unprofessional. Rude. Sounds like a party inside while countless customers drive off because of the wait time and complete lack of functionality at this location. Zero stars. read more

Worst McDonald's I've ever been to. No sign no drinks long wait...bad service. Avoid at all cost read more

McDonald's - Sign - Burgers Near Me - New Orleans, Louisiana

Yikes, one and a half stars? At one time, this was the "flagship McDonald's" of New Orleans (Seriously: back when Jim Singleton was on the City Council, many years ago, the construction of a McDonald's directly on St. Charles Avenue was controversial topic. The company responded with a novel two-floor design where the company tried, as best it could in its corporate way, to fit on on the historic thoroughfare. Councilman Singleton referred to it as the "flagship McDonalds" and like a bad ear worm from the Ohio Players, that moniker has run in my head every time I pass St. Charles and Louisiana, for going on now three decades.). Ironically, it now appears in early 2019 the "flagship" will be razed and replaced. Progress! As for this particular McDonald's itself, I've had good service from both the drive through and the walk-up. There have been a couple of episodes where I found myself staring for ten minutes at the fancy stainless steel hardware and employees moving about and asking myself, "WHAT IS GOING ON BACK THERE, WHERE IS MY BISCUIT?", but more often it's a regular quick experience with minimal fuss. The food is consistent with other McDonald's. If you like your dollar sausage biscuit, you can get your dollar sausage biscuit. At this location, the speed, consistency, service, and huge parking lot that wraps around back puts it squarely in average McDonald's territory. That is really a three-star world, but the average score here is so low I'm giving an extra star. read more

Just doing your everyday, no shakes after midnight, no orders till 4:15, run of the mill bullshtt. Gj crew.

One of few places open late and is there for me at the end of a midnight shift. That alone is 5 stars.

Comical how bad it is. Slow, no one works the front counter or checks on orders unless you ask about it.

Don't attempt a mobile order here. They'll never find it. Forget curbside service; you'll be waiting after they close. Servers have very confrontational attitude. I can't think of a worse McDonalds, and have travelled extensively across the globe. read more

Still one of the worst McDonalds. Employees here do not care. Ice cream machine broken already?? Really?? Y'all just renovated. Buy a new one!! read more

hands down the worse McDonald's I've ever visited, I've been here twice and my coworkers have picked up food for the team here and they never put all the ingredients on the sandwiches, just cheese every single time, it's actually quite impressive how they forget every ingredient but cheese every time. Its upsetting because I rarely eat out, and Ive regretted everytime here. on top of that the workers are extremely rude and unprofessional,each time I've been unable to even decipher who was an employee because they are not in dress code. The location is nice and seemingly upgrade, but the service is surely not. 2/10. To add, this is my first review I've ever taken the time out to actually write more than a sentence so that should tell you read more

The night manager Michelle was amazing!!! Her customer service was top notch and was very polite!!

Ordered from door dash how hard is it to get my order right.. now I see by all the reviews and the only 1 star mc Donald's has on there reviews page.. that no one there can get anything right.. I'm not even gouts go into detail how bad this McDonald's is.. read more

Cons: This is the slowest goddam McDonald's ever. Pros: They might get your order right. read more

Had to go to washroom, NO TOLIET PAPER in either washroom!! Come on manager, delegate jobs correctly!

This is by far the nastiest McDonald's I've been too. Homeless people, and beggars always in there using the restrooms for drug use and asking customers for money. There's never enough seating because the McDonald's employees are always using several tables to "break time". There's an entire upstairs full of seating that's never open. Employee's are decent and get the orders correct most of the time but the atmosphere is just disgusting. read more

I didn't think I would make a review on McDonald's. But this place has consistently mess up my order and is slow. So yea. Might as well drive to another McDonald's like a couple minutes down for better service. Pro: at least the food is fresh and hot. read more

I am giving 5 stars, strictly due to Reagene(sorry if I butchered it) She was amazing in her customer service. The place was hectic, seems like they were short on staff but she still gave everyone the best customer service with the best attitude, which is rare being that everyone else just seems like they hate being at work and they don't have time for you. She is what keeps the everything moving smoothly. Kudos to her for making this ridiculous wait time bearable. I would honestly give this location 1 star. Always long wait times, not clean,most of the employees just don't care. read more