Missed the Mark. I stopped into this McDonald's location recently to order McCafe Coffees and a breakfast item. The person in the restaurant who took my order actually repeated my order back to me when they took it. I took my coffees and my food and left. When I got back to my hotel, both of my coffees were black without the espresso shots or cream that I ordered with them. The food was standard McDonald's quality, and no issues there. Luckily, my hotel had a carafe of Half and Half in the breakfast area. However, it looks like this McDonald's location could not make a simple coffee order. read more

Everytime i go to this McDonald's I am asked to pull forward to wait for my food which i am okay with. But after waiting 20+ minutes several times and watching at least 15 cars order and get their food before they bring mine out to me is ridiculous. And once I do get my food and get home to eat it its dry and disgusting, it literally tastes like i am eating paper towels. And 95% of the time the fries are cold and taste like they have been sitting for hours. read more

the other reviews speak for themselves. food takes forever to get and im forever convinced that theyll never know how to make a spicy mcrispy sandwich correctly. the workers scream at each other and are just generally louder than a lot of other mcdonalds ive gone to. read more

Every morning, my husband and I would go there for coffee that only could last about a month before they hired somebody who is absolutely terrible at making coffee and they won't fire them.Nor apparently tell them how to do it, they either make it really, really, really watery, or they put most of the grounds that made the coffee inside of your cup. We've told them several times that there is a problem. And it has not been fixed. I probably won't be back until I find out that they fire the woman that they have making my coffee terrible every single morning. read more

Ordered my granddaughter a cheeseburger happy meal, didn't have cheese on the burger no big deal she ate it and didn't say anything about it. Was missing a fry. Fast service read more

To be honest, I've never had a problem with this McDonald's until now, a blonde, curly haired manager? I think? Was very rude. I had a promo code for a free big Mac with a two dollar purchase and my code wasn't coming up in their system I guess and told me that I couldn't have it, she did not offer to help. Was very passive aggressive and I have heard a lot of other people has had problems with her in the past. she also treats her employees very terribly from what I have seen and heard. I got a cheeseburger with extra ketchup and extra onion, which did not have extra ketchup or extra onion, so maybe it was out of spite? I don't know, all I know is, she doesn't need to be a manager anymore. I have never left a review to any restaurant before but I had to on this one. read more

McDonald's - a hamburger and a bag of fries - Burgers Near Me - New Martinsville, West Virginia

I can't make this stuff up, it writes itself. I was contacted by corporate over the original review . I talked with a very nice lady in Akron Ohio ( I believe) . So we try this McDonald's again ( against our better judgment) for my daughter . My husband goes inside and makes an order the other day. I'm not sure why he didn't check the bag , but leaves with no fries and a double cheeseburger so crazy that I actually got a good laugh about it. I will insert a photo for anyone to reference. If I could get to another McDonald's and bring my daughter back fresh food I would. This particular location is literally a joke!!!! read more

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always forgets items and some managers are rude about it. Some of the employees get yelled at in front of costumers. the whole atmosphere is toxic. read more

The food is so so so greasy, and the service isn't good but not bad the atmosphere is terrible. The chicken nuggets are good though it's not full of grease like the cheese burgers are. read more

we had just ordered and they told us to pull up to the waiting area so we did. and then 5 other cars can babies us and were waiting too. and they were blocking the exit. and it took forever to get our food it was like 15 minutes. read more

I waited inside for over 5 minutes before my order was even taken then I waited another 30 minutes for my food. while I was waiting, people that ordered AFTER me and had larger orders were being given their food but mine had clearly been forgotten about. A worker finally comes and asks me what I had ordered. When he brought it out, another customer made a comment that she couldn't believe I had waited that long for one biscuit and gravy and honestly I couldn't believe it either. read more

This place should be shutdown! They overcharged me, got my order wrong, and the drinks tasted like soap went back to get it corrected and they still didn't get it right! Worst McDonald's I've ever visited! read more

I got skipped in line waiting to order, but my food was fresh and hot! Very friendly service at both windows! 8/30/22 8p.m.

Its a mcdonalds, they'll get your order wrong occasionally, but its a mcdonalds so the food is meh

Just like any other busy McDonald's, not good and not bad. Saw a guy chew his fingers then grab buns to make someone's food, I told the manager but I'm guessing he still works there. read more

the food is good and if you go inside you get the right order and i've never gotten the wrong order but only once i got no fries when i asked for read more

too worried about hitting on my fiancé than being a FAST food restaurant. since i'm already here leaving a review, i might as well mention the countless times i've ordered a caramel frappe & it's a mess on the outside of the cup. read more

The service is the worst I've ever had. The manager (Katie) was screaming at her staff and called one employee a "bitch." Two workers had their masks pulled down around their necks. I stood there for twenty minutes while waiting for them to get my order right. Not a single worker washed their hands the entire time, but they were constantly touching their faces. Disgusting! This place should be closed down. read more

Hey it McDonald's it's cheap mostly quick unless it's after 2 am and then there computers shut down as well as 3/4 of the menu and better have cash because they can't take cards after 2am read more

McDonald's - Main Entrance - Burgers Near Me - New Martinsville, West Virginia

Horrible food. Horrible customer service. Definitely not "fast" food. You'll be lucky to get your whole order correctly each time. Managers are rude and are more concerned with smoke breaks and the young boys that work there. Gross! read more

Ordered 2 cups of coffee and waited for 20 minutes and then they gave us the wrong order another man waiting said "I've been here for half an hour waiting for a piece of pie " 20 people on staff; not quite sure what's going on here One star because I had a nice conversation with a vet who was waiting in line read more

I ordered a big Mac meal small! And I received everything but my fries and drink! How could someone leave French fries out of a meal or my drink! I paid for a full meal and all they gave me was a chicken sandwich!, which wasn't even remotely close to what I orderedall the staff in this restaurant was extremely rude! And I called the manger on duty to explain what happens with my meal and she said well you already left so nothing we can do! I would not suggest going here to anyone! read more

They mess up my order every single time! But this time it was bad enough to never go back! I ordered a double quarter pounder meal and a quarter pounder meal. The fries were like half empty they should've charged me for a small! It's like they ran out of fries. And they didn't give me my double quarter pounder but charged me for it. I'm so mad! I drove home already it's too far to go back for that, but I'll never go back! read more

Yucky! And I am not saying this because it's fast food! The service is spotty and nine times out of ten, the order is wrong! You can sit for twenty minutes or more in the drive-thru and still get a wrong order! The staff tries, but they never seem to have enough training or workers. A few months ago, they had to close overnight, it's a 24-hour place, because no one could work. This would be a good place to go to if they cared about the food and service they give. read more

The woman who takes drive thru orders in the mornings is a rag!! I always feel like I'm inconveniencing her by being there.. with that being said, it's McDonald's.. You get what you pay for when it comes to the food. read more