Oh the Moses Lake McDonald's. If you're driving across Washington on i-90, you're either stopping here for lunch or you're stopping in ellensburg for lunch. There's really no other options (maybe cle elum). So first of all, this location does not have a play place. So it is not capable of earning five stars on my McDonald's scale. It's located close to the freeway which is nice, it's convenient to get to from the freeway, however the parking lot itself and the drive-thru itself is poorly laid out and inconvenient to get off the main street to get to. We've never had any issues with the food or the service at this location. The drive-thru moves quickly, and the food comes out quickly. The biggest thing that brings this review down for me is one time when we stopped here there was a team member who is very helpful to us. He was super friendly, he helped us get our food, he was nice to my kids, however while we were there the manager came out and really berated him for seemingly no reason. Like inappropriately dressed him down in front of my family and other guests. Even threatening to fire him for what he was doing. It was just super inappropriate, and quite shocking to be frank, especially after he had been so helpful and done a good job in my opinion. So yeah, I will definitely stop at the Moses Lake McDonald's if that's where timing has me stopping for lunch, however just know that although it's convenient to the freeway it's a pain to get in and out of the parking lot in the drive-thru, and know that one of their shift managers is incredibly unprofessional and rude. read more

I used the apps d my service was great!!! They had my 80 nuggets ready!! I had to wait a bit extra time but my order was right!!!

Went thru the drive thru and asked for 2 double cheeseburgers with no pickles and to add extra mayonnaise, got them and had absolutely no mayonnaise. So went in had them remake the burgers then they added a ton of pickles on the second try so I had to have my burgers made 3 times! I ended up not even eating them. Wasn't sure if they spit in my burgers or not read more

They clearly don't know how to manage and operate the business because when I showed up and waited in line for 25 minutes to order, they ended up not being able to give me my food because the POS system wasn't working and then when I went back an hour later, they said they were updating the system again. They clearly don't know how to operate this McDonald's. Horrible employees/L read more

absolutely the worst burger i have ever had in my life got home and felt extremely sick and puked quite a bit. mcdonalds should be shut down permanently read more

Went through the drive thru on Saturday and ordered a 2 cheeseburger meal and a 20 piece nugget. With 3 small sprites. They forgot our fries!! I knew I should've checked but I didn't order much so I didn't check. This was the worst especially with kids waiting at home. A big fail on their part, I will make sure to check even though they say they double check their orders I had to at least give one star to be able to post. read more

If zero stars were an option... Went through the drive through... ordered an ice cream cone... YET AGAIN I was told that their ice cream maker is down. It's been down all year long. We pulled up to the window and asked for the information to contact the owner. I was told "I'm not allowed to share that information. you can meet the manager at the next window." I'm quite certain that the girl who was waiting at the window was MAYBE 18... and NOT the manager. She said "It's broken and parts are on order..." I asked "has it been broken for MONTHS?" She said "Yes, parts take time you know!" As we were driving away she poked her head out the window and said "BYE BYE" with such sass. read more

Shame on me for eating at McDonalds. Time to sell my stock. Can't leave them in the fryer until the timer goes off. Half raw. Gross read more

McDonald's - Under cooked McNuggets. This is a first. Ordered them fresh and they can't wait for the timer to go off. - Fast Food Near Me - Moses Lake, Washington

Traveling back to our home state and didn't check our order before getting in the highway. Big mistake! After having to repeat our drive through order several times, they still got our order wrong! No egg on the sausage egg and cheese McMuffins, steak instead of bacon on a sloppily made bagel sandwich and No hash brown to go with the combo mill! Only thing they got right was the unsweetened tea with no ice. Can't leave feedback on the McDonald's site because we didn't get a receipt either. Don't feel like turning around and backtracking 20 miles for them to fix it either! Shameful! read more

This food was trash I got a hot and spicy mcchicken with bacon and they put cheese and then I took it back to them to get my bacon and later when I ate it I saw a piece of nappy ass hair too gross I prefer to go to the other McDonald's please save your wallet from this place read more

My last two visits in the past two weeks some how they messed up my order. On my first visit I order a two quarter pounders with the extras which include lettuce and tomato's and cost a little extra. Got home and found out all I got where two quarter pounders. Today I ordered two daily doubles which come with two patties. I got home and only found one patty. I called them to share with them what happened. They told me they couldn't do anything about it unless I came in with the actual hamburgers. So I would have to waist about 30 minutes of my time and gas to drive back. I would end up wasting more time and money doing that then to just eat what I brought home. In the past with other McDonalds they just told me the next time I come in to just ask for the manager share with them what I told them and they would take care of it. read more

McDonald's - Fast Food Near Me - Moses Lake, Washington

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The worst experience at a McDonald's, took forever to get to the speaker for her to here half of my order then completely leave for like 5 min with out me knowing so I kept ordering, then I'd try to order and she'd cut me off after every item , got a 10 piece she gave me 8, first time going to this McDonald's and it's always been closer to me but I'll drive further, the customer service is poor. read more

Best, cleanest, tastiest McDonald's I've ever been to. Not like I've been to a lot but for real. This place tops all the rest I've visited. They have a new riding system that you order from to include their apps. Attentive staff that stand from behind the counter to help you if you run into any issues. Table and curb side service. A plus is interactive games that keeps the kids entertained plus plus. Great on you all read more

McDonald's - Coke and fries with this cute little mama. - Fast Food Near Me - Moses Lake, Washington

I decided to come back and update my review as they have been stepping it up a lot. One of the employees finally showed me how to use the kiosk and now that's what I do. read more

Sherry was extremely helpful and kind. I had never used the kiosk system and she got me what I needed and checked in with all patrons in the dining area. Very clean facilities too. read more

I'm not a McDonald's fan in general but at 11:30 at night with a full bladder and 2 more hours to go it looked like Mecca. The staff was super nice, food was fresh and bathrooms were clean. Good roadtrip pit stop location read more

McDonald's - Free wifi so we could download some music we were missing - Fast Food Near Me - Moses Lake, Washington

This is a typical McDonald's the food and service was good restaurant was clean , parking lot is a little small for a McDonald's

Bad service and bad costumer service! Don't go I have lived in this city for most of my life. And every time I have came have had problems! I work in costumer service and never seen so much slack:( read more

First of all i didn't like the robot waiter it was Uninteresting it looked like a giant tablet but in some ways i get there point so that's why 3 stars but it to save custermer waiting in the line time read more

I usually eat here for breakfast with no problems. Today I had lunch from the drivethru and found out halfway through the sandwich the quarter pounder wasn't fully cooked. ( picture posted) Great feeling especially knowing their meat isnt of the best quality. God only knows what is assaulting my intestines right now. Great job, guys. I am haunting your place if I die. read more

McDonald's - Fast Food Near Me - Moses Lake, Washington

This McDonald's sucks. I swear they don't listen. I know it's fast food. But you guys need to slow down and actually listen to what your costumer wants. Many times have we gone to this McDonald's and our order is always messed up. read more

Used the new style of ordering for the family on the kiosk. The crew couldn't get the order correct, sandwich was cold, took 20 minutes to get our food. The place has plenty of employees, they looked confused &/or inexperienced. Not thrilled with THIS McDonalds experience. read more

Stopped to use bathroom and grab lunch only stop for miles. Bathroom is small and dirty. When I went to order lunch at 1058 after waiting in line I was told I could not order lunch and would have to wait 2 min to be able to place an order. When I asked if I could place my order and then wait for it so I would not have to go back to the end of the line I was told no. Seriously by the time we were done talking at least 1 min had passed. When I finally got my food fries were only half cooked and soggy. I recommend to keep driving. read more

Sophisticated decor. Acceptable service. Clean bathrooms. We couldn't find a table that had been wiped down, but otherwise it was clean. The play area was fun for our kids- age 2 and 5. A nice stop on a long road trip. read more

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Orders are consistently wrong. Or your given the wrong order entirely. Coffee machine is "broken" more times than not so don't expect much. With the coffee machine out of service so frequently I've never bothered to ask about their milkshakes. I am disappointed more times than I am content with this establishment. Grossly mismanaged. read more

Went thru drive thru. Attendant said soda machine was out of order and being fixed, so no soda. I asked if the one in the dining room worked, and she said it did. I asked why they couldn't use that one, and she said they couldn't. So I went in myself, ordered, and filled out myself. No apology or empathy......WOW! UNBELIEVABLE! read more

Had the worst service in the drive thru. The young man had a hard time taking our order because we wanted 2 Mcchicken sandwiches in meals. I guess making it into a meal was complicated but he got it figured out. We paid and proceeded to the pick up window. The lady only handed us one of the drinks. My husband let her know we were short one because it was all ordered in a meal. She asked to see our receipt which we showed her. She stated we weren't charged for 1 of the drinks and demanded $1.08 more to give us a drink. We pointed out again it was ordered as a "meal" like the other one and we didn't owe more. She refused to give us the other drink unless we paid. Rather than continue being held hostage in the line and keep our fellow drive thru customers waiting my husband paid her in cash and we got the drink and moved on. We were in the middle of a road trip and didn't have time to fuss with it at the time. read more

Don't waste your time or money at this one. Go to the MCDonalds by Walmart. This one always messes up your orders, gives you the wrong food, forgets to give you half of your order. Their ice cream machine is "broken" half the time and the other half their coffee machine is. It's terrible when you have to set at the pick up window and ask for the items you ordered since they forget them. read more

This morning I asked for a McSkillet Burrito meal and a large Premium Roast Coffee. The cashier couldn't find the premium roast coffee on his register so he asked someone else who showed him the regular coffee selection on his register and I wound up with a small regular coffee. The other person was working the drive-through. I don't know if there is a difference between their regular coffee and their Premium Roast, but the coffee I got appeared to be included with the meal. read more

Poor service. Poor quality food, sure it's McDonald's but the food we pay for should be up to par with how it's advertised instead of slapped together. Got a baby cone, they forgot it and I didn't charge me for it (must not of heard me order it) so when I told them this is what i got, "well is it on your receipt?" Very snarky like. It's a $.30 cone. Loose the bad attitudes. read more

I hate leaving reviews, especially bad ones, but this one needs to be done. This McDonald's needs to get new management desperately! Their employees seem to have zero training at all. They must just hire these poor kids and throw them on a cash register and say "Go serve customers!". It seems every time I have gone in this place they have messed up the order, and most times it is something as simple as a "Medium" shake. I always seem to get the small, teach them what the sizes are please. Oh and don't even get me started on the scoop ice cream. I would be surprised if one individual in that store, including management, know what the flavors are or how to discern one from the other. I mean really they can't even put them in the right spots in the freezer, when they are clearly marked. My wife's favorite is the Chocolate Peanut Butter, but they NEVER have it in, even though when you ask in the drive through they say yes. Well...you will most likely get plain chocolate. Please if you are going to advertise and sell something, try to keep it in stock and train your employees on what it is and how to tell the difference between the products choices. Simple enough...or so I thought. There always seems to be confusion and disorganization here. Management the onus is on you to strive to do your jobs a whole lot better. I was a manager at McDonald's and it truly saddens me the terrible service this restaurant has. I know good help is hard to find, but sometimes people just need a good trainer and a bit of mentoring to make them good help. Throwing them in the fire without protective gear isn't going to help matters! read more

They have cheap food I can buy. I really like the dollar menu. Its food I can actually afford. ;D Good service, and from my experience, pretty clean. read more

THIS IS THE WORST MCDONALD IVE EVER BEEN TO. They have shitty service, overpriced foods, they are so unsanitary, rude ass employees, they always get my order wrong, I've been here a few times and each time they either get my order wrong or they overcharge me for something I didn't even pay for. One word to describe this McDonald's is BULLSHIT! I never want to come back to this McDonald's ever again, there food always taste dull and dry LIKE IF I WANTED TO GO EAT RUBBER I WOULD EAT MY BRACELET I SHOULDNT BE PAYING TO EAT SHIT!! they barely give me any sauces to eat with there dry ass food, so wtf am I suppose to do with one sauce? I use one sauce for one nugget because there they dry and have NO FLAVOR! They serve you 2 day old food that makes your stomach hurt so bad, they are so SLOW isn't this supposed to be a "FAST" food place?! There employees are so rude! And so stupid, i honestly never expected McDonald's to be this horrible! DISCUSTING ! read more