I recently visited Chipotle in Moses lake, and I've got to say, it was an awesome experience. From the second I walked in, I could tell the place had good vibes the staff was super friendly, and everything looked clean and well-kept. not to mention the service was amazing everyone had a great attitude and the line looked clean everyone was getting something done. I was really impressed with how fresh everything tasted, and it felt like a solid, satisfying meal that wasn't just thrown together. I definitely left full and happy. If you're craving a good, flavorful meal that's quick but not cheap on quality, I definitely recommend checking out Chipotle. I'll be coming back for sure!!! read more

I came here to eat and I sat outside, when I realized it was too windy I began to bring my stuff inside the wind made my queso spill, I politely asked if I can get some more, Nayeli declined and said I have to buy it again, after spending 21 dollars already. Terrible customer service. Not surprised after reading the reviews about this location. read more

Fresh & delicious food, friendly staff, very reasonably priced! The options are great for low carb, or other dietary restrictions. Despite being very busy, they picked up the pace and got us all fed very efficiently! Great job Chipotle!!!! read more

Food is always good but the service is horrible every time I go this short fat older lady is always supper rude. Does not ever try when making our food always throws everything on there and always has an attitude and always sloppy when she makes our food read more

I had no issues here. It was good. Looked like any old chipotle to me. I had a carne asada bowl. I took a picture but it's empty because I ate it read more

Chipotle Mexican Grill - Carne asada bowl - Mexican Near Me - Moses Lake, Washington

I went to Chipotle last night with my boyfriend, there was a young black girl who had her hair braided back. she started, and did my whole burrito. for my boyfriend the braided girl started it and then a bigger girl with shorter hair finished his burrito. THIS IS DISGUSTING. i did pay for someone not to wear a goddamn hairnet. if i could, you'd get 0 stars, nasty. read more

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I have not visited this chipotle in over 8 months and I am completely impressed with the quality of the food and how clean it is. Good job chipotle will definitely be coming here more than once a week. Great service! read more

Sad and not worth the value. I ordered a salad with double protein and guacamole; I legit wondered where the salad was and the extra $3.75 for "double protein". Would not double protein as it not worth it seeing as it seemed like the regular amount and would Qdoba do this "salad"...? Seeing as there are tons of other more budget friendlier options food wise in walking distance, wouldn't recommend based off the service this Chipotle provided today. read more

Chipotle Mexican Grill - This is the double chicken salad with guacamole. Where is the salad? - Mexican Near Me - Moses Lake, Washington

To start off, the facility seems like it is struggling to maintain the buildings cleanliness . The food is just all over the trays so you are getting a little bit of everything. Even if you don't want it. The serving size is just disgusting. I got half a scoop of rice and when I asked for a bit more I was asked if I wanted double. Double of half a spoonful? The staff is just terrible. No greetings at the front door. The employees tend to not wear gloves even when handling cash, stale chips, the tables are rarely wiped down. I have no idea how this business is still up and running but I will most definitely never come back. read more

Chipotle Mexican Grill - Mexican Near Me - Moses Lake, Washington

The food was fine/standard for a Chipotle, but holy shit I think I must have ruined the day of the gal making our burrito bowls. She never smiled, and seemed either confused or straight up annoyed by my requests for the various components. The cashier was friendly enough, so perhaps if you stop by this particular location you'll have better luck than me. read more

I went to this Chipotle without reading the collection of bad reviews first, and I'm glad I didn't read them. I found this to be a typical Chipotle and didn't experience anything negative during my visit. The serving line was clean and the service was fast and courteous. I travel a lot for work and have been to many Chipotles across the country. Being a vegan, I usually get the same thing- a burrito bowl with sofrtas, brown rice, black beans, veggies and guacamole. My order was consistent with the other Chipotles I've been to. Perhaps after the bad reviews they fixed the issues, but I had none and will go back. read more

No way to contact anyone when the orders don't go through. We've ordered twice. First time, the order was wrong. The food is delicious though once you get it! I enjoyed the freshness. Trying to use a promotion tonight and the system is broken. Not the fault of the local restaurant... But frustrating nonetheless. read more

A horrendously awful meal. At 6 pm on a Sunday literally out of everything. The food was out the lemonade was out. Are these people working or what? I settled on carnitas in my burrito because it was the only meat there was enough of. The guy put barely anything on top of my burrito. The queso was not warm anymore. There was no seasoning and no flavor to anything. Half the shit was cold and I basically had a wrap full of rice that I paid 13 bucks for. Will never go back. I should have followed my instincts and avoided chipotle. Each trip back is worse than the last. read more

Food was just OK. This was the dirtiest restaurant I've ever seen. The floors & all food prep counters were all covered with food waist. Not one clean table to sit at and the floors were just as bad as the kitchen area. I really couldn't believe my eyes. read more

This place is terrible! Sad, wilted produce and see through tomatoes. Sloppy serving. Flavorless meat. This is my first Chipotle experience, and it will be my last. So gross. read more

Serving sizes are very inconsistent with mostly very small serving sizes. Chipotle typically fills your bowl all the way to the top, this location seems to train their employees to underserve. Do not recommend for families or someone with a big appetite. read more

food is great for the most part but whoever is in charge of seasoning the chicken isnt consistent. It's either bland or extremely over seasoned, to where you cant eat it. its like eating a bowl of salt... other than that, pretty good overall read more

girl at the window was super sweet smiles and all! Had my food ready for me right away

I have not eaten at a Chipotle Mexican Grill in years but decided to give this place a chance. Boy, was that a mistake. Ordered a Carnitas Burrito that they made with a soggy, rubbery tortilla that could not be eaten. I took a bit and the tortilla stretched for about six inches before I finally was able to bite through it. I had to go get a bowl to put it into and toss the tortilla. No flavor, so had to go get a bottle of Tabasco sauce. Mostly rice and beans, where's the meat?!? Barely any cheese and the Pico de Gallo was just chopped up tomatoes?!?! All that for $10.57?!?! WOW, it will be another 10 years or more before I try again. read more

The reason why I'm giving this Chipotle location two stars is because the food was good but the service and ambiance was horrible. The first thing I noticed was the assembly line was very dirty. Pieces of food were spilt in each ingredient. The assembly table had ingredients on it which made a mess when putting orders together. My order along with other customers had salsa and cheese smeared on our bowls and burrito wraps. This was just plain carelessness on the employees part. I also noticed that the entire kitchen was filthy! Floors were caked in pieces of food and garbage. Kitchen appliances had food and garbage underneath which tells me they don't take pride in a clean environment. Management needs to take care of this quickly. I've been to multiple Chipotle locations and this has been my first worst experience. On another note, the service was not what I would expect from a highly rated chain restaurant. Employees need to be trained properly on the assembly line. There was too much chaos between duties. The assembly line would function more efficiently with 4 people individually completing a separate task. This location needs a strong leader who can train these employees on the fundamentals of a fast food assembly line. I recommend seeking help from the management team that trained employees at the Pullman location. That store is very impressive in all aspects. I understand this location in Moses Lake recently opened and it's busy, but that doesn't excuse the staff's behavior or uncleanliness of the restaurant. I hope changes are made to this location. I look forward to a better experience. To end on a positive note, the food was still great! read more

chipotle as a chain is great, this location however isn't so great. shaking the half full queso cup to make it look full right in front of me is just wild. read more

could smell workers bo more than the food. too many flies. had to clean our own tables. workers hair was greasy. where are the hair nets?!!! this place needs some bug repellent!! flies should be a choice of extra protein at this point!! charged my order wrong. no spout on the lemonade and it squirted all over me. someone brought their dog inside. bathroom toilet broken. workers were not friendly except for the cashier. spinach in the salad didn't taste right. crusty. musty. dusty. ew!!!!! overall extremely disappointed. not worth the 30 dollars. by far the worst chipotle i've been to. go to taco bell! read more

Chipotle Mexican Grill - dog? - Mexican Near Me - Moses Lake, Washington

One star is too many. Drive thru little gal was the rudest. Thought it would be good for Moses Lake to have. Now, not so much. Won't go back. read more

The worst chipotle I've been to when it comes to service. The online order showed up over 30 minutes late. had to ask them several times about that, and it was always longer than they said. Also why I was waiting I saw a lot of people walk out of the store because the line was so slow. Also, they have a policy that you cannot order a quesadilla except through the online app. read more

Got food poisoning from meat that wasn't even hot. Steam table was likely broken. Never again!!

Chipotle is one of my favorite restaurants but this location has the slowest service I've seen. Stopped here twice on a road trip and waited an eternity. Also a noticeable amount of flies. Won't be coming back. read more

My friends and I went to Chipotle for the first time and the workers were so nice they were patient and didn't rush us at all they explained when we didn't understand things. I had to translate to my friends since they can't speak English. But here's the thing there were flies in the restaurant and we saw them close to the food and one of my friends actually got food poisoning for like a week. We all loved the food even my friend who got food poisoning says they liked it but they won't be going back though. I don't know anything about how Chipotle is normally supposed to be but the food was cold maybe it's supposed to be like that though. Like the meat was cold and everything I didn't like that but I thought it tasted good. I don't think I've ever eaten a cold burrito before but I know I'll go back just during the winter when there's no flies. read more

store was completely out of meat. no white rice or beans. the girl with the braces was eating the steak and laughing while customers where waiting read more