If I could give this place zero stars or negative stars I would. I've been coming to this McDonald's on and off for quite a few years as I live close to it. this morning I went to go get breakfast just like any other time. I know the prices didn't go up overnight and I'm looking right at the menu board. I asked a question about my order when I pulled up to the drive-through. I didn't cuss. I didn't call him names I wasn't yelling. I was trying to understand the pricing. He got angry, said I'll get my manager and slammed the door and walked away. When a customer is just asking a general question, you don't have to be rude. I'm done with this McDonald's location. read more

Ice cream machines are never cleaned and always need fixed. Make shamrock shakes and make sure you have them, or do not advertise they are there. I'm not very happy with Briel and Commerce McDonald's restaurants. They have been down for a long time. And every restaurant in this city. Do better. I want ice cream now. Very bad experience. read more

Took 25 minutes to get me a coke 0. Very disappointed and annoying. A girl just wants a coke

I went to the McDonald's on 5/8/2025 and stopped in the parking lot and used their app. I go to the drive thru and give them the required code on my phone and they supposedly entered in the code and they told me the code was not valid. At which point, I tried giving them the code again, at this point the person on the mic at the drive thru acted like I was trying to pull something or what ever. I then went inside to show them the code on my phone and at which point the supposed manager said she was the one I talked to at the drive thru. With that said, I asked for her name and I got attitude concerning that and said she does not have to give me her name. If the person I talked to was the manager as alleging you would think she would work with the customer concerning the issue instead of having attitude. read more

RUDE STAFF, LONGGGG WAITS, NOT WORTH IT! This was one of the worst experiences i've had from this mcdonalds, i pulled into the line at 9:15. mind you just to get a FAST bite to eat. well there was absolutely nothing fast about this. i waited til 10:15 to even PUT IN my order. To make sure i wasn't in the wrong i called the store asking if they were still taking orders, the RUDEST lady got on the phone and said they were switching drawers, which ISNT even happening at 10, and also while i'm waiting, cars were pulling into open spots by the paying window and window 2 because their food was wrong! i finally got to the window where you pay and i see not 1 not 2 but FOUR employees sitting in the back sipping on energy drinks and VAPING!! WHILE there is a whole LINE (10-15) cars behind me ! never again read more

Idk how ur bad at putting the fries in the bag thought that shit was a joke till I came by

Well we are in the midst of the coronavirus 19 virus where all the restaurants are closed except for takeout. Us quote on quote essential people are still having to go to work. Since I work at a level 1 trauma Hospital I'm definitely on the front lines. Everyone thinks Drs and nurses but its everybody's at the hospital from registration, security, xray, ultrasound, CAT scan, phlebotomy technicians etc being exposed. Mcdonalds is offering a Thank you meal for medical personel. It is a full meal with sandwich fries and a drink. Or for breakfast a breakfast sandwich hashbrown and a drink. I just wanted to thank them for their thank you meal that was very thoughtful and appreciated read more

McDonald's - a thank card for the first responders - Fast Food Near Me - Middletown, Ohio

Everything about this McDonald's is terrible. From the service to the food. I've been to this location dozens of times, being as it's the closest to me. And every single time it's been a bad experience. Staff is always rude and has 100 excuses. Just avoid it all together. read more

avoid this mcdonalds like the plague unless you're seconds away from starving to death. you'll be waiting 45+ minutes for every order no matter how big or small it is. read more

Absolutely terrible service all the way around!! The worst McDonald's in the United States of America

Very ducking slow, every time, as a DoorDash driver, they're taking money from my wallet because of their incompetence. Months later, no change...no one at the drive thru windows, cars backed up, both lines... can't show a video read more

McDonald's - a mcdonald's drive thru at night - Fast Food Near Me - Middletown, Ohio

My experience at this McDonald's was extremely disappointing. The staff appeared disinterested and were disrespectful. It's disheartening to see such poor customer service. I hope management addresses these issues promptly for a better dining experience." read more

McDonald's - a double cheeseburger 3 fucking dollars for this - Fast Food Near Me - Middletown, Ohio

The store of Verity parkway is always dirty. The staff there (Including management) are very rude and unfriendly. The order is never right and when you tell them that your order is wrong, they act like you do something. My my advice is to skip this restaurant. You'll be better off for doing so. read more

This McDonalds is probably fine during the day but after like 8 it's terrible. Everyone is really nice but the lines are so unbelievably slow. I'm talking waiting an hour to get to the speaker with only 2 cars ahead of me. 2 cars meaning 1 directly in front and one at the other speaker. I work in food and I 100% bet they have no staff after like 10. The food is hit or miss. CHECK YOUR BAG BEFORE YOU LEAVE THE WINDOW. so you can avoid having to swing around or cut ppl and make everyone mad. read more

this place is an absolute nightmare ! if you go into the lobby expect a 20-30+ min wait time every time ! NOONE EVER IS AT THE COUNTER HELPING ....if this was a convenience store ! you all would be out of business by the a pint of thefts cause no one is ever up front or paying attention. if you're a doordasher just forget it!! employees are rude asf and don't listen to mangement . they just laugh and curse in their face . they can't get a DoorDash order from a take out order correct ! they pull people forward in the drive thru to save their times . but yet leave said people waiting longer then anyone else even . from what I've seen the custom got forgot about outside . waited 20 mins then foubd out they gave her order to another customer .... this place is a fucking joke beyond belief ! read more

I'd do a negative score if I could. What a shit hole. I wait 12 mins before breakfast was over got to the order screen for them to just change the menus to lunch.... Then proceed to tell me it's 10:31 no they can't serve me breakfast and the manager said absolutely not. Yet the reason it took so long was because of them. Like wtf? read more

Absolutely one of the worst managed places I have see. Constantly messing up orders. The most recent video, the guy in the drive through told me to pull up so he could talk to his friend who was in the vehicle behind me. No receipt, asked him for ketchup and not only when the food was brought was there no ketchup but they didn't have the drinks for the happy meals either. All so he could chill with his friend. read more

Literally the WORST service ever. Every person here has an attitude from the time you pull up to the window. I asked for a number 1 with no modifications, and had 3 different meals rung up (I was the only one in line). The woman gave me an attitude for telling her I only wanted ONE number 1. Also don't ask for condiments because they will give you an attitude and tell you to ask someone else (even though I asked when my order was originally placed). read more

Can't understand these one stars?! I grab lunch here from the drive thru, probably three times a month for the past five months. Have used BOTH sides of the drive thru and never had any issues. In fact I was pleasantly surprised at how fast the line of cars moves! Staff are overall cheerful, no order errors, they happily hand over the extra napkins, salt and ketchup I always ask for. read more

They get a zero from me. Just completely unprofessional, I order when I get off work normally from DoorDash. McDonald's normally takes forever making the 3 items I get, then when I do get my food it's cold and you can't call they won't answer the phone. Idk what kind of business is allowed to run like this like how do you forget to put cheese on triple ChEeSeBuRgeRs, like take my money but give me whatever.......utter trash read more

I love McDonald's coffee and ice tea! Best price and good service! Drive-thru is to Busy please go inside They are glad to help you ! read more

I have not liked the service lately at this McDonalds and they have burned my food twice in the past three weeks

This is by far not just the worst Mcdonalds I've ever been to but the worst FAST FOOD restaurant I've ever been to. No lying no exaggerations this place is the nightmares of anything and everything you think of when it comes to fast food. I'll only give you one example and it's mostly my fault for being stupid enough to go back there. I have been there 7 times and I remember 7 because that's how many times they got my order wrong. On average they messed my order up 100% of the time. Then you go back in theres a line of people waiting to get there orders fixed and all the employees ignore you. It pretty much told me that I will never go to that Mcdonalds again. I had to literally scream at them after having to ask them over and over again for 1 large fry. You should never visit this Mcdonalds. They will waste your time and make you pay for food you wont get. That is the truth. read more

horrible customer service. very rude and unhelpful. never asked how we were or asked if we wanted sauce. terrible.

literally worst line is so slow and i have found hair in my fries and don't let me get started on the one time i heard people moan in the speakers. but i have also heard about the stuff that goes on in there like there is minors selling themselves for drugs that other employees sell. the whole entire environment is disgusting read more

This is literally the worst, and slowest McDonald's I have ever witnessed in my life. I come here rarely, only out of necessity. But when I do, I wait in line for 10 to 15 minutes, and almost always get my order delivered incorrectly. I don't know any of the slugs who work inside the store, but I imagine that I could go grocery shopping, prepare a full dinner, defecate the results into a box, scribble the McDonald's logo on it, and still have it served before anything can be made in this restaurant. Proof? I composed this entire review after placing my order at the drive-through, and still haven't made it to the window to pay. read more

McDonald's - a line of parked cars on a street - Fast Food Near Me - Middletown, Ohio

Most dysfunctional McDonalds I've ever been to. After waiting for nearly 30 minutes my order was completely messed up.

if I could rate a 0 I would. this mcdonalds is an absolutely joke. first started with Matthew your team member who was taking orders. came on the speaker and was asking my orders but was not ringing my order and was putting in orders on the other lane on my screen, then i asked why I can't see my order on the screen three times as I'm watching multiple cars in the other lane go by, so due to being ignored for ten minutes I pulled up. get to the window to discuss the situation and all I got was excuse after excuse not even allowing your customer to talk, so I asked for a manager. Brittany( the only manager and employee who was respectful and doing her job correctly) came to the window had me explain the situation and took my order. I move forward to the second window, the first young window attendant team member who had long blonde hair try to hand me two drinks when I have four and asked me to move forward. I said no. Then closed the window and try to hand me the drinks again with all of them and asked me move forward which I refused again due to sooo many issues that had already occured this is where another team member came to the window and started arguing with(not a manager) a guy with what looks like the ugliest 80 bowl haircut and bad attitude to the point the ogre looking manager who refused to give me her name, stated she was going to call the cops on me or i can take a refund. At this point I asked for the refund and she was shitty as hell( if you hate your life that much then change it) to the point she shoved the money in my hand and then here's the best part, didn't give me all my money, try to short me 4 dollars. She probably pocketed to buy the meth she was going to get after work that night. This McDonald's is an absolute joke and should be shut down. i was a restaurant worker for years including management and respect and good customer services goes a long way. Like seriously threaten to call the cops on me because she had to actually work. I will be calling corporate as well and wanting to speak to general manager because she is suppose to set the tone of the shift and all her team members had the worse attitude and definitely following suit. Again Brittany the shift lead was the only actual decent employee there. the rest of the employees have only two brain cells and both of their brain cells were fighting for first place and losing read more

Took 4 trys to get a Quarter Pounder meal correct, the person at the window wouldn't stop asking if it was the end of our order and was impatient. 30 minutes of our lives wasted. read more

The morning manager is so rude, incapable of speaking to customers with respect, or staff caring for customers. I have issue with incorrect order, too bad. I don't get waited on in drive thru, too bad. Order large fries and they don't fill halfway, too bad. It's always the customer's fault. Well this customer has called corporate, with no response or resolution. So if they think another penny of my money will go to that establishment, tough. Not while she is there. read more

They are always slow and the food is cold and never fresh ,so we shunned mc donalds for a while

Very poor customer service and long wait times as well. Make sure you don't come here during a busy time.

We waited in the drive thru for 25 minutes and we still are not at the speaker I could have arisen my uncle bob from the dead he could've walked here from Trenton and served me faster than they did ridiculousness read more

Worst McDonald's ever. Stopped and grabbed luch on my way home. Got home and my quarter pounder was raw. The outside was browned a little bit. The cheese didn't even melt on it. I live 30 minutes away so I tried to call and they won't answer their phone. This place is horrible. Someone is going to end up bad sick from this place. read more

Don't go to McDonalds often but have twice in the last month for breakfast at 5:45 a.m. They have not had orange juice either time. Said their machine was broke. If it's nit the ice cream machine it's the orange juice machine. Rediculous!! read more

I called this location because I need to order lunch for a Birthday party at school today........a large order of nuggets. The girl that answered was unfriendly and she could not give me a price because the menu was breakfast and she said she did not memorize the prices.....really? wow read more

i visit this location frequently and tonight is the first time I have had any problems with the night shift crew. morning crew has been hit or miss in the past. better lately, however tonight I went to get my regular drink. I work late and they are the only ones open on my way home. I typically use the mobile app to pay ahead of time I get up to the window and somebody's working but they tell me that their system is down they can't take any orders I am former I ordered on the mobile app and it took the money off my card. She was extremely rude and cut me off by saying I can't give you anything we don't have anything right now it's not taking your money. I didn't check you in first of all it did take money off of my card and there was no real reason to be rude if you work in Customer Service you should have an better Attitude. You're getting paid to stay in there and tell people that you can't make them a hot chocolate bc your system is down and then say you have no products. Okay, fine you could at least be semi professional act like you're at work and getting paid to do nothing. Tell people you can do nothing and offer zero empathy to your customers . read more

Went through at 11:59 and didn't leave until 12:50. I saw through the window that their drivethru time was 989, the employees were rude and the food was wrong. Didn't get a receipt when I asked for one either. What a joke. Will not be coming back. read more

The worst Mcdonalds ever. They consistently get my order wrong. The line always takes forever.

Worse McDonald's I've ever been to! They are always messing up the orders!!! Never giving you everything you ordered!! Every time I go into this place I go in knowing they are going to mess something up ! I try to avoid this McDonald's like a flu! Drive thru is a horrible experience! I would not recommend this establishment to anyone !! read more