Always great! Exceptional service, food, and wait time! I have never had any problems with this…read morestore location. Whoever engineered this process needs to get hired by the Indiana Department of Transportation and organize our road and highway construction/maintenance!

The food and the service is OUTSTANDING.... The staff is very friendly, especially SJ & Aniya.. we…read moretravel through Merrillville on our way to Wisconsin & stop at the chick fila

I was hoping to make a quick stop to place a carry out order, but it took longer than it should…read morehave. It wasn't busy and there were no cars in the drive thru but I went inside so I could make pit stop. There were several employees behind the counter but only one was taking orders. So I had to wait quite awhile to place my order, which was a just a grilled cheese value basket. It took longer than usual to get my food, and it wasn't until I was down the road that I realized the grilled cheese wasn't really grilled. The bread was not toasted or grilled and the cheese wasn't melted. How difficult is it to make a grilled cheese sandwich anyway. Cheese curds were tasty. They were hot and fresh. There were spilled fries and trash on the dining room floor. Not the best Culver's visit.

10:13am I get this burger and there's a small course hair I'm disgusted. Will never come here again…read moreit might be a a pube idk

1 pm on wed and a bunch of people back there but confusion appears to be the word of the day…read more People walking out without ordering. .Dude that's making sandwiches has beard net UNDER his beard. I've been waiting on pick up order for 20 min already .... Sketch

I LOVED firehouse. the staff always did it right, but since the staff change everything manages to…read moreget messed up. Ingredients go on the wrong sandwich, some of which are completely missing. They forgot the cheese when I asked for extra cheese. How do you even do that?? When I go with numerous individuals they've been consistently getting what each of us wanted on our individual subs wrong. HOW. They ask you before submitting the order. I literally cannot think of this place as a safe food place anymore. I miss the old staff. As someone who used to come regularly, I don't think I'll be able to come back until changes are made because now my sandwich always gets made incorrectly. The purpose of making the subs customizable is to get EXACTLY what I want, and yet as of recently I seem to be getting a lot less of what I actually order.

This is the best tacobell around!! The manager with the man bun and beard is amazing! The store is…read morevery clean and the service is fast!

This place is horrible. Service so slow. Ordered at 3:10 and did not move in the line at all. 3:20…read morewas when I pulled out. Was hoping to grab a bite to eat since I hadn't eaten all day but Taco Bell in Merrillville had other plans.

Yesterday I placed an order using my BOGO reward. Went to pick up our food and there was a written…read more"closed" sign on the door. I filled out the form online for customer service, but figured it wouldn't have to go to that extent as I can simply pick up my order the next day. I called and spoke to Mark, the store manager and he refused to make my order even after knowing their store was closed. I was offered a free bowl, nothing more. I explained that I simply want what I ordered, and was denied. This is horrible customer service and needs to be handled accordingly. Why would I settle for one bowl when there are two people to feed? That would mean I'd have to make another purchase which is unfair.

Hubby and I decided on this unusual choice for us, too late for breakfast on an early afternoon…read more Somewhat of a Subway-type choice beginning with a base menu item and then adding ingredients according to choice as the move was made down the line. I opted for a Tortilla Soup Bowl and hubby ordered the 3 Tacos. By the time we received our choices, they looked similar with the difference being the original bowl shell (my soup bowl) and his soft taco shells. My order additionally came with the soup, but as the base was brown rice and black beans, I opted for the soup in a separate soup container. Wary of the soup being too spicy for me, I received a small taster, and noted several expected spices, but not so spicy for me as to be too hot to enjoy. I must say, my bowl was piled high with chosen ingredients, including chicken (my protein choice), guacamole, corn, lettuce, etc. The ingredients were crisp and fresh. Delicious! His tacos were much the same only he opted for pork. We also shared a bottle of Spite (20 oz) priced at $3.65. My bowl choice was $10.90, and his tacos $11.40. Filling! Too much for two seniors, although very tasty. The restaurant was clean, the servers helpful, and they appeared to have lively take-out sales. Drink a bit on the pricey side, but considering the variety and portions, the prices on the meal options, reasonable.

Came here for the third time to grab bread loaves to make sandwiches at home for movie night…read more Previously, the employees were kind and helpful. On this day however, I was charged double the price than before. The employee spoke with someone else when I raised concern and he validated that I should be charged the gluten free bread price -- although I wasn't purchasing gluten free bread. I kindly declined to make the purchase. As I was walking out the employee who was wrapping the bread raised her voice saying "I just wrapped all of these and you're not buying them!?" I was taken aback because that's actually her job regardless of what happens after she prepares the food. I definitely won't be returning and I hope the employee is given customer service training.

We stopped in on our way home for lunch after finding the location on my cell phone. The place was…read morebusy and there were numerous employees. We ordered a Giant #3, Ham Provolone with everything on it. I'm not sure what everything meant. All I found was the meat and a little cheese. It was supposed to have a special sauce on it? I thought it was dry, but there were no condiments. I missed getting the dill pickle and we ordered no drinks--just water. It took awhile to get the sub. The place was full of orders to be picked up. Charged for something we didn't notice until we got home and they'd added a tip, which I would not have offered given the food and service. For a sub we split, and a mini-pack Cookies, we paid $30.00. Won't be back.

Good food and nice ambience. We had the meat sampler. Had to try all of the barbecue sauces they…read morehave.

The well oiled ordering process and the speedy service are great. The brisket and ribs are equally…read moretasty. The brisket gets the slightly better nod from me. Cannot go wrong here. Really love the respect given to our military, veterans, and first responders. The National Anthem at noon is a must attend opportunity to show respect.

My son and I stopped in for a sandwich on a quick break and the staff was great, jumping on the…read moreselections. My son ordered the big roast beef sandwich with provolone and I ordered the chicken bacon ranch wrap. My problem was that I'm not a fan of ranch dressing, but the lady made a number of suggestions and found a dressing I greatly enjoyed instead. I included everything else and the sandwich was very good. The bread was so fresh. The facility is very clean. The sandwiches were priced about what you'd expect to pay for the size and quality. My first time at Potbelly, won't be the last.

Great sandwiches. I ordered multiple sandwiches for a family gathering. Cubano (which was great),…read morePrime Rib (delicious), Sweet Heat Pork BBQ (a home run), BLTA (BLT plus avocado ...awesome) and Chicken Salad (one of my favorites). Not a bad sandwich in the bunch. Good food at a decent price. I have no complaints about Potbelly.