In 2014, I worked in the Winchester/Hacks Cross area and this McDonald's was my FAVORITE place for breakfast and frequently my choice for lunch. Unfortunately, my experience today (08/23/25) was VERY DISAPPOINTING: (1) Counter service was terrible (2) Food (Fillet of Fish and Chicken Nuggets) were over-cooked (3) Eight people working in the kitchen and service was slow This is a premium location with several fast food options who will get my business next time! read more

My family and I regularly receive efficient and friendly service from this McDonald's location. Recently we bought several McRib sandwiches and some unsalted French fries. It was all prepared very well and tasted delicious. We plan to keep returning here for our fast food fix! read more

McDonald's - correct address of this McDonald's Restaurant - Fast Food Near Me - Memphis, Tennessee

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I bought a hot n spicy burger and the had a the fixings on the burger but the buns were separate and folded like hotdog buns as if the my were in a toaster folded. This location is baaaaaaaadp read more

Took a while to get a hash brown because they didn't have any made yet. My daughter went to the restroom while I wanted, and one of the workers went in after her and started yelling. Just indiscriminate yelling and not directed at my daughter who she probably didn't even know was in a stall. But my daughter was shaken up by it. Maybe they had Tourette or something. Note this McDonald's doesn't have self serve soda machines. read more

McDonald's - a display of food items in a restaurant - Fast Food Near Me - Memphis, Tennessee

I gave this McDonald's a 1 only because zero wasn't an option. We went through the kiosk payment process two times, only to discover 15 minutes later that we were charged but no action showed up on the kitchen end. No one made our food. No food. No water in men's restroom. No toilet paper. No hand sanitizer. No helpful workers. No reason to even give 1 star. read more

The employee had an attitude when we told them that we got the wrong drink. We ordered sprite not coke. The thing is while we were ordering she repeated us the order and said sprite to us but she swore she heard coke and not sprite also they gave us 8 nuggets and not 10 ten. Horrible service would not go again!!! read more

If I could give this place 0 stars I would. I placed a mobile order to pick up a few items for my niece. Once I arrived, I went straight to the "pick up" station. I noticed a total of 7 workers, some working the window, some waiting on food, and some standing around. Sadly, no one greeted customers as they came in, nor did they acknowledge that I was standing at the pick up station. I noticed a screen that showed my order number ready, yet still I stood waiting patiently. As time progresses, I get the managers attention for my order. Again, my order stated "ready." Instead, the manager goes to the side, pulls a loooooooong list of receipts for other mobile orders that have yet to be made. What does that mean? My order WASN'T ready. Finally, an additional 7 mins later my order comes up, and there was no greeting, apology for the inconvenience, etc. In total I was In pure disgust at the service, the temperature of the order and my total wait time of 20 mins. read more

McDonald's - a menu on the wall - Fast Food Near Me - Memphis, Tennessee

Don't ever expect your food to be correct here. Always check your bag at the window. This the third time in a row that I've ordered a sausage egg cheese biscuit & received a biscuit with just an egg on it. Absolutely disappointing. Then they have the audacity to rush you out the line! One thing about me, I'm going to be opening every item I order from now on before I pull off and I will take my time doing so. read more

36 MINUTES TO GET A BISCUIT! I walked in at 9:30 am and left my wife in the car. There were 5 people in line before me and a few cars in the drive thru. I ordered a STEAK BISCUIT, HASH BROWN and SWEET TEA at 9:46am. I received my order just after 10:00am. My wife called me from the car because she thought I was sitting down eating with a old friend. When I got to my car.....guess what? Yep, they had given me a steak, egg and cheese biscuit. I had to back inside and get a little bit....let's just say aggressive. Around 10:06 I finally walked out with the correct order. Thanks for wasting 36 minutes of my life. I DONT CARE IF ITS THE LAST FOOD ON EARTH. I WILL NEVER EAT AT MCDONALDS AGAIN. read more

McDonald's - 36 minutes for a steak biscuit - Fast Food Near Me - Memphis, Tennessee

DO NOT GO TO THIS MCDONALDS. DO NOT GO TO THIS MCDONALDS. DO NOT GO TO THIS MCDONALDS. Ordered breakfast through the app. Waited in curbside pickup from 8:44 am until 8:59 am. Went to window to ask about the order. They acted as though they did not have the order. When they found the order I was told the frap machine did not work and she could not give me a refund. I was told I would have to request the refund via the app. I asked how do I do that and I was told she didn't know how. There was a total lack of concern, my problem was my problem. She could care less. I need to find my own way to get a refund. read more

I came here yesterday , and got a happy meal with a sweet tea , so I thought... when I got home i drank my sweet tea AND IT WAS SWEET TEA ICED COFFEE . DO NOTT come here unless your depressed!!! My chicken nuggets were soggy and i had literally 3 fries in my fry box . I was deeply disappointed , and when i asked the girl to repeat the price she mugged me! This is no joke . I was sad because when i usually come here my food is good . But not this time at 10:29pm. They will NOT be seeing my face again . read more

Ok the girl that worked the cashier in the drive thru on November 16th at 11:16 am was the rudest girl I've ever met. She acted like she couldn't understand us in the drive thru and she kept getting our order wrong . She had the biggest attitude . She rolled her eyes . She gave us bad service . It was ridiculous . She needs to be trained better. Then when we asked to repeat our order she gave us more attitude and she refused at first but then she finally repeated it . She was also making some side comments she thought we didn't hear but we did . read more

Fully staffed, i stood at the register for 10 minutes with my wife and kids before walking out. 5 of 7 people not working just talking looking at me the entire time. Worst service experience of my life I will never come here again read more

Worst service ever! 3 cars in front of me and it took 30 minutes to get through! won't be returning

No adult manager onsite, kids playing on phone while customers wait 40 plus minutes for a burger read more

McDonald's - Line of cars in drive thru - Fast Food Near Me - Memphis, Tennessee

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Worst customer service out of any McDonald's. Drive through wait time is horrible along with employees with major attitudes. I will from now on drive out of my way to another McDonald's to receive better service. read more

Wow. I used the drive-thru at 9pm. No one took my order. I drove up to the window and everyone in the kitchen was sleeping. Yep. I called the store number only for it to go to voicemail and have a mailbox that was full. Do I even need to waste my time leaving a review on this place? read more

I wish I could give negative stars. You enter the parking lot and it is filthy. The person who answered the drive thru was rude, messed up our order. Then when we went to pay and corrected the order the girl at the window acted like she was inconvenienced to have to fix the order. She left the window to get the girl who took the order. That girl proceeded to tell us how we didn't order correctly and went on and on. Don't go here, service is awful. read more

This was the absolute worst experience of McDonald's I've ever and I mean ever had. We waited close to 20 minutes for our food and it wasn't even busy. The employees were dancing and horsing around when we were at the drive through window. Clearly seeing us waiting on our food that was already in the bag at the window. I will bash this place forever. Someone needs to restaff this location asap read more

I was told to pull up to wait for my meal. I waited 15 minutes and when the food came it was cold. The window operator seemed more interested in clearing the line than making sure we actually got our food in a decent time. If she had let me wait a minute or two at the window maybe I could've gotten my food while it was still warm. read more

This was by far the worst McDonalds I've ever been to... nobody I mean NOBODY took anyone's order... it was 9:30 am and they weren't even that busy... I saw people pull out of line and go somewhere else... so we did the same when we got nothing... y'all. Save your time and go to chic filet. They always do it right. read more

Horrible service. Gave me Coke instead of Diet Coke because they didn't know how to operate the automatic drink machine. They had to ask the manager how to get Diet Coke. No self serve refill machines, which every other McDonald's in the area seems to have. Lots of people in the kitchen standing around and playing on their phones. My order for a quarter pounder meal took almost 25 minutes. The manager got into a verbal altercation with a customer, inviting them back into the kitchen to fight. Dining room was disgusting and not fit for a dog to eat in. I'm done giving this location chances. read more

This McDonald's is the absolute worst, the customer service is beyond anything professional. The attitudes of the employees are just nonchalant and ridiculously rude. I placed a mobile order and did not receive the item but I was told to call the number in the app and this was on march 3rd and I have yet to hear anything back from the general manager or anyone for that matter regarding my refund. They stole from me and hasn't even tried to resolve this issue. This place is a pure joke. DO NOT PATRON this establishment! read more

I have not reviewed this business at any location. I know they will appreciate my concern. I ordered a grilled chicken sandwich to go. I checked my order before leaving, and the sandwich looked fine on the surface. . When I was eating my sandwich I bit into what appeared to be chicken skin. I exposed the underside of the chicken and a black (burned) hump of fat and skin was on my chicken. I pulled it off and continued to attempt to eat this poorly made sandwich. A sandwich with out mayonnaise or mustard or sauce of any kind. My first was not good. I will not choose grilled chicken sandwich again. I know the cook making this sandwich knew the chicken was burnt black on one side, but he served it to a customer without caring for doing the right thing. My only complaint about McDonalds has been cold hard fries. If you get it to go sometimes you get sc__ewed. read more

This is one of the worst McDonald's in Memphis, if not the worst, and it's not even in a bad area of town, so I don't know where they're getting these employees from. It takes about 20 minutes to get a simple burger, fries, and drink. On three separate occasions I've pulled up to the speaker box and been told it's "shift change" and they won't be taking orders for the next THIRTY MINUTES. Don't even think about ordering curbside on the app; they're too lazy to bring it to you. If you go in and ask for it, it's sitting there ready and they hand it to you, but they don't apologize. Go 5 minutes down the road to the location at Winchester and 385; it's still not a great experience there but at least you get served. read more

Oh my goodness! Should be ZERO stars for service! "Rude" doesn't even begin to describe the service. What a poor representation for our city! I will NEVER visit this restaurant again. On top of rudeness, the place was dirty and they couldn't get our order correct either. read more

As I was ready to write this review o saw that most MCD have a 1-2 star rating wow guess Mickey Ds ain't shit no more this is worst MCD near me. Wrong orders literally 15-20 min wait time in drive thru and food prep is horrible no special sauce on the Big Mac. WTF. I'm done!!! read more

So awful don't waste your time going to this McDonalds. Usually only one employee is there. Gave me the smallest size when I pay for the large, and makes two 10 year olds on foot walk through the drive thru in 85 degree weather. Disgraceful. read more

They didn't give me my mackfleer at all that's why y'all got one star from me now and my drinks I had two drinks and one mackfleer so if I we gonna over Wendy's next time one star haha....rip off read more

Thanks to the horrible service over years when I was younger, I stopped eating MacDonald's forever. Things like being the only one inside in the line at night, and waiting 30 minutes on some nuggets, this was a while ago mind you. But the girl that surely doesn't still work there after making me wait so long frustration boiling up slowly brings the food finally and gives me some free fries to try to make up for the overkill wait snd says "You a cute white boy, what school you go to?" Now? Something to laugh at, then? Well honestly I was still laughing I just couldn't believe someone on the clock tried that lame move on me. At the time I was annoyed but honestly I am really happy they turned me off of such gross food. Appreciate it for real. read more

This Location is consistently bad. I don't eat McDonalds very often so super annoyed when I do it's always an ordeal when I come here. 30 minutes at 8:00 p.m. to get food is pretty ridiculous. Then they didn't even know what my order was when I finally got to the window. But yes please pay fast food employees $15 an hr. Pssssshhh get it together people. read more

Terrible food and terrible service. If you don't have those things, then why bother? Ordered from the 4 for $4 dollars menu. When I got to the window the employee said my total was $9.68. When I told her it should have been $4 + tax, the she "the prices went up" and refused to budge. I paid the $9+ and went home. When I got home, I realized that the food was terrible. The fries were not salted, the nuggets were cold, and the burgers were without sauce. read more

I was in the drive-through last night around 830, there were only two cars waiting to place orders-1in each lane. After 33 minutes other vehicles and I left. When I circled the building I notice there were NO cars waiting to pick up orders. When I was in line I could hear the drivers trying to get the attention through the microphone but no one ever answered them. When I got home I checked the website and realize that the drive-through was open 24 hours but we never got served! This is not the first time I've encountered this since the reopening of this location and I fear it won't survive with this type of customer service. read more

Wow, I have never been a McDonald's that is so filthy and dirty. The floor is sticky and trash on floor and tables. Cashiers are beyond moody. read more

McDonald's - a man behind the counter - Fast Food Near Me - Memphis, Tennessee

This the SECOND time that I visited this store's drive thru and NOT been served, because of shift changes and NOT enough staff to take me order. Last month, I was told through the intercom that the system was down, but we be back up in 30 minutes. I sat and WAITED the 30 minutes for them to come back to say that the system was down for the rest on the night. Yesterday, I assumed BECAUSE was at the restaurant earlier, I would be served but this was not the case. Some HOLLERED out the window that there would NO service because all of the workers were in HIGH school and needed to clean up to go home, so I asked are there any other staff members available and I was told NO!!! So I took my money to WENDY'S and DROVE OUT OF MY WAY, but received my meal for me and my sister. Unfortunately, I have REPORTED this complaint number that is listed in the window of the restaurant with ABSOLUTELY NO RESPONSE , even after speaking directly to the Office Manager. HORRIBLE SERVICE read more

Gave me a raw chicken sandwich. Girl at the window giving food was sweet but the order taker was rude. photo of the sandwich read more

McDonald's - Raw chicken sandwich smh - Fast Food Near Me - Memphis, Tennessee

This place doesn't except orders at 10 at night and we're very rude. The staff was in the parking lot smoking weed instead of doing there job. read more

This Mcdonald's has to be the worst in terms of service. Do NOT go to it in the evening or late night. It took me literally 30 mintues to go through the drive thru. There was no apology or the standard free drink offered for the wait. This wasn't my first time experiencing this problem at the location near Hacks Cross and Winchester. It was my 3rd. Its a shame though, because this is the only McDonalds real close to home. read more

This drive thru is embarrassing. They just got a double drive thru lane and can only seem to manage two full order completions at a time. Once at the window it goes fast, food is hot and fresh. But wasting my whole lunch break just waiting to take my order is crazy. read more

HORRIBLE service! EXTREMELY RUDE lady working the window! I'd I could give 0 stars, I would! This is not the first bad experience at this McDonalds, but it will be my last because I will NEVER return! read more