We stopped here while traveling. The food was Outstanding and Fresh! Made Fresh and French Fries!!! Delicious! Great Staff. Wish more McDonalds could be as Good as this one was! read more

Sweetest staff ever. Got a free chocolate milkshake, orange juice , and hash browns just because the food took a little longer. McGriddle was bangin read more

Wish I could give this restaurant (and I use that term loosely) a negative number. Worst McDonalds we have ever been in. Food took 30 minutes, and it was awful. Dry chicken sandwich and cold fries. Place was dirty. We will never stop here again. read more

I don't understand some of bad ratings, looked very clean and the people were nice. I'd stop here again.

This is the worst. Ordered 2 cheese burgers. These "workers" failed put the burgers in the sandwich. Just bun pickle and cheese. Absolutely the worst. Now the management fails to respond. They simply don't care. This is the worst McDonalds in the nation. These workers and owners should be ashamed!! read more

McDonald's - See lack of burger. - Burgers Near Me - McLean, Illinois

Stopped like I always do while traveling because of the convenient location. Quality of their service is the worst I've experienced in over 8 years coming here. I used the inside Kiosk at 4:31 . There were 4 people inline at the drive thru. I ordered the $5 meal with tea.it took over 14 minutes. When I approached the cashier who was busy talking to the morning manager who was off duty about getting her nails done. I interrupted as I had observed my tray of food sitting on a tray by the side counter while other orders were being filled to go. No apologies just another an happy customer. I will definitely be sharing with all my RV group friends to not stop here but go into Bloomington @Wendys. read more

7pm on a Sunday night and this merry group of teenage boys were unable to pull their stuff together. Restaurant was a mess, orders being mismanaged, food not coming out. The driving force behind McDonalds is convenience. This experience was anything but convenient. A McDonalds in a truck stop right off the highway should not take 27 minutes to make 2 McDoubles. Although, they did not even start to make them. When one of the crowd gathered in the lobby asked about their order the frantic employee advised that they were holding on Nuggets. My order did not consist of Nuggets so I left without food, along with a handful of others that were waiting. No Leadership... the owner is hemorrhaging money following the current business practice. read more

this is the worst mcdonalds i have ever been to. the service was worse than anything ive ever experienced before and the food was bad even for mcdonalds. the fries were cold and had no salt and the burger was also cold and appeared slightly red. read more

Awful quality control. Order incorrect. Impossible to contact appropriate person to resolve. Will not be back - ever!

everything slow service had to wait 10 minutes for a small order of food gets my order wrong every time

It took McDonald's 40 minutes to serve me a cup of black coffee at 5:30pm on a recent Friday afternoon. Store was not busy. Never again. Better options nearby. I often enjoyed this store before '23. Democrats have done nothing to improve USA as proven by the decline of this store. read more

I would give negative stars if was possible. 1. Management or who appeared to be Management had employees yelling and cussing at each other and did nothing. 2. Said Management took my girlfriend and mines order and got it wrong. Then when confronted about it looked at me like I didn't know what I was talking about and that I was wrong. 3. Once they finally gave us our and another families, that was in the restaurant, our food ALL of the hamburgers were still raw!!!. 4. Then to top it off they got my girlfriends burger wrong yet AGAIN!! 5. It appeared that the age requirement to work there was only 12. I don't believe there was anybody over the age of 20, working in there tonight. Sincerely, Someone that will not set foot in there again. read more

We've stopped here many times while travelling through the area. Easy on and off from 55. The food is always as expected. This was the first time using the drive-thru. They need to fix the speakers on the drive-thru, as it was very hard to understand the person taking our order. Other than that, no complaints. Burgers were good and fries were hot. read more

Very frequent customer at this location and they constantly mess up the most simple of orders. Workers and very rude. Its very common to wait 10+ minutes for your food. read more

We were on a road trip and needed a place to stop and have a snack. McDonald's is always a fun place to stop and grab a snack. This one is no different. They were fast and efficient. The snack was great. It was not the restaurant but the bathroom that McDonald's shares with the truck stop. Beware at least of the men's bathroom. It was not a pretty sight. McDonald's might want their own to keep up their reputation read more

McDonald's - McDonald's in McClean - Burgers Near Me - McLean, Illinois

we waited in like for 15 minutes after a big football game, just for them to tell us they were closed. then we continued to call them and they did not answer. we just wanted our 4 pieces. read more

McDonald's - thumbs down - Burgers Near Me - McLean, Illinois

Great service! The people were great with our family. Fries, burgers and nuggets were just cooked and tasted delicious! Manager followed up to make sure everything was good! Definitely recommend people to stop here to grab a burger! read more

Extremely unpleasant experience, i ordered a burger and some nuggets cause i was hungry. Havent eaten all day, asked for the burger plain. Get to the window and hear the people in the back wondering "if i am fat" or not to which the cashier responded no. My burger was not plain, it seems like if they were focused on making the food instead of weather i "am fat" or not they may have gotten the order right. read more

McDonalds is located next to the MinitMart. The bathrooms were acceptable, clean enough for a side of the road joint. The bathrooms connect the McD to the mini mart making it easy to wonder into both. They had a $1-3 menu option. Service was good. I just had their fries, not big on much else on the menu except their ice cream, but I had to pass on the cone for today. Service was great, extremely friendly staff. read more

I wouldn't recommend this McDonald's because of its service. Very rude drive thru service, because of this I no longer go to this place.

I travel often and decided to try this McDonald's, seemed okay, till my food came out wrong, and when I asked them to fix my sandwich from beef to chicken(because I ordered chicken in the first place and it had the label on it saying "crispy chicken") they used the same bun.... and just switched out the beef with chicken, so my bread was soggy because of the beef. Then the chicken was super brown, that fryer needs a boil out. The chicken is supposed to be golden color. So my experience here was not the best. The only good thing was the fries where golden color and tasted okay, and my frappe tasted fine. Other than that. Not coming here again. read more

The best McDonald's we've had in a long time! Had this McDonald's 3 times in the past month and we never eat McDonald's because it's not what it used to be. But this McDonald's takes you back to when the nuggets were delicious and so were the burgers. I don't know what they're doing differently here but we drive from bloomington just to eat here. Keep up the great work!! read more

They were really timely. All the employees were working hard the entire time. It took a minute to get my food but for operating with 3 or 4 employees right at lunch time. And the lady that gave me my food was rly friendly. read more

My family and I frequent this McDonald's once every few weeks. This McDonalds has about a 50% success rate at getting our orders correct. When they aren't correct, we are usually missing one, sometimes two, items. Usually my husband and I just give up our sandwiches to the kids if it was one of theirs that got missed, but this visit made 6 missed orders in about 9 months. We usually leave it be but this time I decided to call. We were missing an oatmeal. I spoke to the manager on shift and told her of the problem. I explained that this happens frequently and we usually just chalk it up as a loss, but that we were getting pretty tired of it. She asked me what the order was and said that when we returned, she would comp the order. I felt that was fair given the amount of items we have paid for and not been given. I came back to the store 5 days later and explained the situation. I was instructed to pull around to the window. They asked for my name and the receipt. A few minutes later a different girl returned to the window and said they would only comp the oatmeal because that was the only missing item. I said that I was confused because I was told that for the dissatisfaction of my experiences that the entire order would be comped. She said that she was sorry but that I would only get the item that was missing (I would expect to get that item for "free" because I paid for it already). Anyway, I asked for the manager's name and was told "you can just give them my name, Maddie." Then I was told to please pull up to the parking space ahead, to have a nice day, and before I could even respond the girl slammed the window in my face. I pulled up to the parking space and when my food was brought out, the drinks had been forgotten. This McDonalds had a customer whose food has been repeatedly forgotten and they forgot our drinks on our return visit. I was so disappointed because I thought the manager was trying to improve our experience but instead she made it much worse. I tried to deal with it privately with my family, then as it continued I called the manager of the store, but since the manager of the store ruined our return experience I am now inclined to share reviews on Facebook, Yelp, and google. Please keep in mind I tried submitting this review through their online survey, but the character count allowed is so few that I was unable to condense the story while still explaining what happened. I plan to call tomorrow. These employees I dealt with all appeared to be teenagers. I suspect that when an adult came through with a complaint, they perceived it as an insult or personal attack. Even when I tried to explain that they were changing the terms of what was being "comped" they seemed offended even though I was being polite. I was not rude, I was just stating what I was told on the phone and expressing that I was disappointed with their change of terms. However this age group seems to take things like this as personal insults. The girls at this location behaved like children in the way they treated me. I did my time in entry level customer service and never did I, nor would I, treat customers the way McDonald's allows these girls to treat them. We will be driving to Bloomington for drive-thru food in the future, and it's unlikely to be McDonald's. read more

Just stopped here and there were 2 flies waiting for me on the toilet seat. Really? This is a McDonald's/gas station that is indoor and has plumbing, right? Stopped and got large drinks and double cheeseburgers. The diet dr pepper and diet coke are so disgusting that we are going to stop further down the highway to dump them and get something else. Not even close to tasting what they should taste like. Are they using well water? Brutal. read more

Walked in and walked out. Gross with bad smell. May have been r/t the bathrooms shared with the gas station. My advice would be to eat at the Subway next door. read more

i live around here and am constantly coming to this mcdonald's. i ask myself why because it seems as if every time i come they mess up the order. today i ordered a #9, two cheeseburgers only ketchup. you would think that they would make the cheeseburgers the same but no. they made one right and one with everything on it. i had to get out my cur and go in and have them change it and received a dirty look with the lady who changed it. and the bun was hard as a rock. but other than that gotta love it. read more

Stopped here yesterday to get some breakfast on our way home. Walked into ankle deep water in the area between the McDonald's and the gas station. There were wet floor signs. Needed to use the restroom first. GROSS! Overflowing toilets, smelled horrific. I walked out and went to the counter at McDonalds. I asked the kid behind the counter what was going on. He said, Oh, our drains are plugged. I was not going to eat there. My party went across the street to Dixie. I also told others who were planning on entering to NOT, and to go to Dixie. read more

Slow service. Won't serve certain things an hour and a half before close because they are already cleaning.