Sausage Biscuits were burnt and had cheese when told customer did not want cheese due to allergy. Burritos were microwaved in the paper and impossible get paper of without tearing the burrito shell apart. If you are looking for courtesy...its not here. would not refund or remake the items. Went to Dennys for a real breakfast....smh read more

McDonald's - Sausage burrito and a sausage biscuit - Burgers Near Me - Martinsburg, West Virginia

Ordered a filet-o'-fish with no tarter sauce and it had EXTRA tarter sauce. Unfortunately, I ordered it to go and didn't notice til I got home. And the cheese is now about 1/2 slices. Ridiculous! Staff could be heard raucously playing around while we were in the drive-thru. Maybe they should pay attention to their jobs! read more

McDonald's - Itty bitty cheese on Filet o' fish Filet-O-Fish - Burgers Near Me - Martinsburg, West Virginia

See all

I went to my donalds and the guy at the first window is so nice but when i went to the second window the lady had us wait and it's been about 9 minutes now my mom is gonna be late for work thank a lot sherlok. ps. Mc donalds do better read more

McDonald's - We've been waiting!!! - Burgers Near Me - Martinsburg, West Virginia

This is the second worst McDonald's ever, second only to the one in Morgantown. They will refuse to ring up a large ice water, even though it shows up on the screen in the drive thru. Then they will give you a disgusting Dasani water and a small cup of ice. Then they get confused over the order at the window and then make you pull forward even if your order is not complex, 100 percent of the time. Absolutely terrible McDonald's. This place needs to be put out of business! read more

Did mobile order. Went through drive thru to pick it up. Was told to wait in space 4. After 15 minutes order still hadn't been brought out. Had to go inside and ask and was told that order already went out, but I hadn't received it. Had to wait longer for order. Total incompetence. read more

Don't serve sweet tea that is fermented. I drove an 11 mile round trip for a pair of BE&CBs and half cut teas. The teas were gross. Classic case of the tea being left out for too long and the sugar fermenting. read more

So these were suppose to be Large French fries. They were mushy & cold like day old fries!! read more

McDonald's - French Fries - Burgers Near Me - Martinsburg, West Virginia

See all

This place was absolutely filthy trash cans was over flowing while the team member just huddled in the back having conversation the manager step from behind the counter to kisses and rub on some girls butt instead of asking his team to do their job! I do not recommend eating at this McDonald's at all read more

Great choice. The fries were hot. The food tasted great. I got my food in 5 minutes which is pretty fast

Had to go through drive thru twice n sit in a wrapped around line twice cause the first time they gave us all of our burgers raw smh n had to go back again cause the one was supposed to be plain it says on box plain n has everything on it n once again we waiting n waiting because they can't make a simple sandwich right at all apparently read more

McDonald's - a price label on a cheese box - Burgers Near Me - Martinsburg, West Virginia

See all

I tried giving this restaurant another shot, but yet again I was very disappointed. I tried subbing the scrambled eggs on two big breakfast platter which contains two eggs on scrambled eggs but only received one round egg for it?! I feel being taken advantage of and McDonald's taking shortcuts in order to not make anymore round eggs or save money by stealing from customers by shortening the amount of eggs. Very sad read more

McDonald's - the price of a sandwich - Burgers Near Me - Martinsburg, West Virginia

This place was absolutely filthy trash cans was over flowing while the team member just huddled in the back having conversation the manager step from behind the counter to kisses and rub on some girls butt instead of asking his team to do their job! I do not recommend eating at this McDonald's at all! read more

Never received ff for a value meal, didn't remove cheese from sandwich I specifically asked to be removed and there was so much sauce that the bun fell off and was soaked. This is by far the worst Mcdonald I've ever had the experience of dealing with. Awful read more

Best McDonald's I've ever been to. Great staff great service. I had to make a special request for my meal and they accommodated with no issues. read more

The employees here are so incompetent. This McDonalds is the worst. They never get orders right. I keep telling myself that maybe the person that messed up my order was new or having a bad day, but no... this happens 100% of the time. Managers, who TF are you hiring?! These workers are a reflection of you. I couldn't take it anymore and decided to write a review. I'll come back in a year to see if they improve. I mean for goodness sake, Hispanic workers that barely speak English does a way better job taking orders smh! If anyone goes here, check all your bags before you leave the drive through. Hold up the damn line of you have to. read more

They don't deserve an half star. Cook your food. My niece got raw nuggets. Gross. How is this possible with timers.

Cheeseburgers are AMAZING so are the chicken nuggets and mchickens, THEY ARE SO GOOD.

While I visited the McDonalds off the Spring Mills exit I observed something very disturbing and a health risk. When I was waiting for my food I saw an employee helping an older gentleman who was dripping blood on the floor from a cut he got on their door. After the employee helped this gentleman I saw her grab a towel and clean up the blood. (She was not wearing gloves and did not use a bodily fluid clean up kit that is required by restaurants to use) The employee put the towel in a bucket and after rubbing her hands over her face she preceded to look in the to go bags and continue getting them together. The employee brought my food over to me once I asked for my food to be remade because of what I witnessed she shrugged her shoulders and walked away. Another employee came over which I thought was a manager and explained to her what I witnessed she stated that the assistant manager has refused to remake my food and that she has been instructed to refund my money. When I asked for the owner's number the girl refunding my money said to me " if you don't like it then don't come back " Never in my life have I ever been treated so badly in a restaurant. Refusing to eat contaminated food gets you thrown out. read more

The worst run McD's I have ever seen. Order was incorrect Cashier chewing gum looked like a cow chewing its cud, disgusting Saw a guy cleaning up with plastic gloves on then go behind counter and serve food with same gloves on Just NASTY read more

Very simple $9.89 for a bacon egg and cheese biscuit and a sausage egg and cheese biscuit enough said! This is robbery!

This has been my regular McDonalds for years. Breakfast window during the week is flawless but DO NOT go in evenings, its completely worthless. At 5:40PM I am supposed to wait 10 minutes for a 1/4 Pounder? Then get attitude from the manager when I suggest they might want to have burgers cooked at dinner time. read more

Lisa was a great help, and blessed with the extra sauce. She was very patient with us, and we appreciate her astounding service. Girl needs a raise! read more

Why would you go to a restaurant, eat somewhere, after doing research.... only to find the chemicals and additives that they put in their food is cancer causing. Boycott all McDonald's. read more

Always an issue getting my orders right. Just ordered a mcflurry and got vanilla ice cream. Employees very rude and disrespectful, was hit in the arm by the chair beside me TWICE and the employee that moved it into my arm didn't say a word. Absolutely ridiculous and not sure how they are still in business read more

This is by far the worst McDonald's I've ever been to in my life. They can never get a order right and the food taste awful. The employees are rude! McDonald's is one of my favorite places to eat something about the food at this location is awful!!! The buns are always hard and made sloppy. read more

Things are not like they used to be.... Nuggets? Lower quality meals for more $.

The only thing McDonald's is good for is making me use the bathroom after I eat their poor excuse of food . Even their coffee is crap. It's not the employees fault the order is wrong, not everyone can read. It is a stressful place to work. That's why I don't eat at McDonald's, I will go out of my way to chick fila before I eat any Macdonald's, Wendy's, Roy Rogers or any other low class, food. read more

Very horrible service. My brother slipped and fell on the floor and bit through his lip. They never apologized or anything. They have messed up our orders several times. One MANAGER emptied the ladies trash can in the bathroom. Never washed her hands and proceeded to serve people. Workers are rude and ignorant. If I could give 0 stars I would. Most likely not going to come back unless I absolutely have to. read more

Incredibly slow and rude service. Most of the time all I want is sweet tea, but they always mess that up too. How can you mess sweet tea up, McDonald's?!? It's always either watered down, warm, or unsweet. The employees act like they hate their jobs, and unfortunately...they probably do. That's probably why every time I have to go there, there's an entire new staff.. read more

Slowest service ever at a McDonald's. Took almost 6 minutes for my order to arrive and didn't even apologize. Will I come here again? No!

Has anyone gotten sick from the vanilla latte? Wife became ill on 3/29... Trying to track it down.

NO MAYONNAISE MEANS NO MAYONNAISE!!! Don't put it on it then slap a no mayo tag on it and send it through Drive thru. Had to get out and correct it. While the other food is now ice cold, milkshake melted. $15 an hour .... pushing French fries??!!?? $30 into a meal for the family and I get a "sorry" for the mistake. read more

If you can avoid this restaurant please do. They constantly mess up your order or forget to put something in the bag. Employees and management are rude and the bathrooms are usually dirty. My husband and I have stopped eating here because of their lack of customer service and food quality standards. read more

I stop every morning at the spring mils McDonalds going to work . I stopped there today 05/11/17 and I ordered 2 plain biscuits with 4 butters and 4 STRAWBERRY jellies at the speaker. I get up to the window to pick up my food and I ask the lady if the 4 jellies and 4 butters are In the bag as I had asked. She says I think they gave you grape. I told the lady I wanted strawberry. She gets them for me and I pull off. I get to work and open the bag and there are no butters. I don't understand why McDonald's employees want 15.00 an hour and they cant even get a simple order right. read more