The customer service was fantastic and food was hot and ready fast! Cashier was very helpful and patient while my son ordered.

OK. First the food was made quickly. Second it was wrong again. This is the third time. Im seriously considering taking a day off work just to stand on the sidewalk with a sign saying don't waste your time and money. So disappointed. It's McDonald's for heaven's sake. read more

If I could leave zero stars, I would. I almost never leave negative reviews because I know people have bad days, and I usually go out of my way to leave positive reviews when they're deserved. Unfortunately, this experience was so bad that I felt it needed to be shared. The food looked like it had been assembled during an earthquake. There was ketchup smeared all over the wrapper, and the chicken nuggets were so overcooked I thought I was about to lace them up and use them in a hockey game. They were dry, hard, and barely edible. I also had to repeatedly ask for my dipping sauces. I only wanted two sauces with my 10-piece nugget meal, but you'd have thought I was asking for the secret recipe. First, I had to tell them what car I was in. Then I had to tell them how many nuggets I ordered. At that point, I felt like I was being interrogated over two dipping sauces. Instead of simply handing them to me, I ended up having to park my car and go inside just to get them. By then, the whole ordeal took longer than eating the meal. Honestly... it's McDonald's. How do you mess up one of the simplest menus in America? The food was disappointing, but what really earned this review was the customer service. The young man with the blond hair that was half tied up acted like I was interrupting the biggest day of his life just by asking for the sauces that should have come with my meal. I wasn't asking for anything unreasonable--just what I had already paid for. A smile would have been nice, but I would've settled for not feeling like I was a burden. I understand restaurants get busy and mistakes happen, but there's no excuse for serving food that looks thrown together, getting a basic order wrong, and treating customers like they're an inconvenience. I genuinely hope management addresses both the food quality and the customer service because this location has a lot of room for improvement. read more

Kinda in a hurry so we stopped at McDonalds. 3 burgers on the drive thru order. asked to pull up to Mobile spot. waited 15 minutes. Went inside and they had not started the order yet. Full of workers and the fabulous kid helping could not read. Complete incompetence on display. 20 minutes to get a refund, no food, and late. Go Tigers! read more

Poor service in the evening. Morning service is good. Evening employees are more interested in playing with friends out front.

Slowest drive through in Texas. Avoid at all costs or wait 20-30 minutes. if I could give zero stsrs, I would.

My friend got a spicy McCrispy and it was so hot it burned her face and now she can't eat !!! read more

McDonald's - Burn - Fast Food Near Me - Malakoff, Texas

Now I won't complain about hot food, hot food is amazing but there's a point to how hot it should be. My friend got burned from this food and it also burned me, the employees act so rude to people it's insane. read more

McDonald's - This is the burn she has gotten from the food. - Fast Food Near Me - Malakoff, Texas

Misleading pricing going on- check your receipt if they'll give you one! On occasion I'll drive through and get the same items as a treat- a large unsweetened tea and 3 chocolate chip cookies. It's $3.88. Has been for the past few months. A few minutes ago I did the same. Waited in the drive thru. Placed my order. $3.88 first window. I get to the window and the checker acts like he's never heard my order- even though I just heard his voice and saw the screen and total. Now he says the price is $4.62. When I inform him it was $3.88 he hums and haws. Asks me if I have a code. I tell him that's been the price and I've never needed a code to order cookies and an iced tea. I ask for a receipt and he says he has to wait for his manager for some tape. So the plan was to delete the order, charge more, and take the difference I guess. I wait and wait and wait and do exactly what he wants and eventually drive off with nothing. Yes my card was charged $4.62. But glad I wasted $4 on this place and won't be back versus more. Theft isn't a good look, McDonald's. read more

Not sure about the food. However the restroom was tidy and very clean. Gives me confidence about the kitchen.

I would like to day that if a person says the word ONLY they would expect ONLY that. I do not normally like to say stuff like this because it could just be a bad day and stuff. But has happend multiple times. They get it right in the receipt but when you get the food it is almost nothing to what you had said. We had also received old chicken nuggets, they were one of the stalest things I have ever eaten. They should've just thrown them away then give them out to customers. read more

Super fast and always correct when I go through the drive thru. Its McDonald's so there isn't much else to say. Everyone has had them , food is always the same everywhere. read more

waited on food for 15 minutes and then got wrong food and had to wait another five minutes so 20 minutes for food

This is my go to restaurant for a quick inexpensive meal. Check out the McDonald's app for daily specials.

How do you get my order wrong 3 times. First time they got it wrong I was missing a Sausage Egg McMuffin, cream and sugar, and 2 apple pies. The second time they got it wrong was when I told her about it and they only gave me the Muffin. And the third time they only gave me 1 apple pie. Like seriously what are you doing it's not even that busy and you get it wrong 3 times. Would give 0 stars because man that was irritating read more

I do a great deal of traveling and I must say this is the worst McDonald's I have ever visited, and it is all due to attitude of the staff. Not all of the staff is bad, but the two young women that work in the mornings should not be dealing with the public. They never say "please" or "thank you", or address you in a pleasant manner. Both have dark hair, one is a bit on the heavy side and one is slim, both are in their early 20's. I have formed the opinion over multiple visits to this location. read more

Every time I go to eat inside , the old lady at the counter is super rude . Every single time . Like if you hate your job that much just quit , stop taking it out on me read more

Employees did not cover their noses with masks even though the CDC said breathing out through the nose spreads covid. Also beware they do not require customers to wear masks at all. I will never go back to this one. read more

Poorly managed no napkins, store messy and waited 9 minutes for oatmeal. Three families waiting like us. Lots is staff just not managed. Even ran out of change. read more

The food was alright and the space was clean. There was a bunch of foul language but the place was empty, so it wasn't awful. I asked for hot tea - you know, hot water and a tea bag - and they didn't know what that was. Overall it was just an experience. Not bad but not outstanding. The staff was friendly, helpful and nice. read more

Chicken mc nugget burgers salads all ok for McDonald's always get pet puppy a couple burger to eat so she stays away from my nuggets

Been here many times because this is one of the closest cheep restaurants near me. And this is by far the slowest McDonald's drive thru that I've ever been to. Not to mention the slow service on the inside as well. Not sure of what's going on with management, but most of the time the employees look so stressed out and are very unfriendly. Every once in a while there is a good employee working giving good service, but they're still sooooo slow. I've now been there two times waited in the drive thru line way to long and didn't get any meat on my burger. Come on guys, get it together. read more

Slower than ****, with no apology. 15 minutes to get my food and 5 other orders behind me got their food first. Management needs to pay attention to this. read more

The drive thru is ALWAYS so slow!! My husband ordered a cappuccino and it wasn't even hot. The serving was less than half. So we had to turn back around and complain about it. They heated it in the microwave. There is one employee there that is always so nice. He is the reason for a two star. read more

once again frappe a machine is down this is unacceptable this restaurant brand new I don't know first just because the employees don't feel like dealing with it or they are using old quipment also it would help to know what window to pull up to after paying read more

McDonald's - a receipt for a burger - Fast Food Near Me - Malakoff, Texas

Not good at all. Food was nasty and cold and trash was EVERYWHERE. EVERYTHING was so sticky I tripped once and a table had a whole pile of trash. No cook had on gloves and drinks were very flat. I would suggest whataburger across the street if asked again read more

The sweet tea use to be good but i dont know what happened it now has a weird taste to it. I sure miss the old tea. Please bring back tje good tea. This was my drink stop every morning and evening now i pass it up for Sonic. read more