How far things have changed. As someone who's been going to McDonald's since the late 1980s, it's been disappointing to see how gradual shifts, especially inconsistent service and policies that seem to add friction rather than improve the experience, have impacted what used to feel like a reliably fast, customer friendly brand. At its best, value pricing should come with efficient service, and higher prices should be matched by a noticeably better customer experience. Lately, it feels like McDonald's is falling short on both. read more

Hate those stupid kiosks, where is the face to face customer service? Only ordered 1 Shamrock shake and 1 Strawberry shake, both w/o whip cream. Kid slid them on the counter and walked away. They made 2 Shamrocks, w/whip cream. Had to get someone's attention, told them 1shake should have been Strawberry. Got the feeling it was an inconvenience, but the kid did make a Strawberry shake (w/whip cream again!) in the same stupid cup! Who does that?!?!? Never going back! McDonald's just isn't worth the cost for that type of service. Besides, seem quality is no longer a priority! So sad... read more

9.26.22 Sometimes you just have to stop at a McD's. That was the cast for me on Monday. I was an extremely busy day for me so I did not get a chance to eat anything until 3pm. I ordered a small hamburger and small fries. (No drink-I don't drink sodas) The burger was hot and the bun was super soft. The fries were good as well...no to much salt Thank goodness. The cashier working the drive thru was very polite. Will I stop here again...yes. read more

Employees don't seem to know their own menu. They spend a lot of money making a fairly nice dining area then RUIN it with a constant beeping sound from the cook machines. I am not sure that the beeping could be any louder. The cashier couldn't even hear me order. ...I couldn't hear myself order. Seems they could Bluetooth the beeping to some of the employees running around with headsets on and make the over all kitchen and dining experience better. read more

Order wrong and the wait is veryyyy long. Cold food and stacked incorrectly. The owners of this McDonald's should be ashamed of themselves . I have given this place a chance way to many times and it's disappointing. Wast of money! Not satisfied at all! The managers can't do it all, help them out, hire and train your employees the McDonald's way! read more

TERRIBLE!!! went this morning to get breakfast an the employees were already in a bad mood but i went to get a breakfast sandwich for my employees asked for 5 and they told me NO they can only do 1..... is it that much work to do 4 more?? who ever was working Feb 6th around 6am, Thanks for ruining my morning, p.s work somewhere else you clearly hate what you do. read more

They're always super rude and will follow up with a *sigh* over the drive-thru speaker even if you only order a coffee. Also if you plan on curbside be prepared for a 20-30min wait each time. (and yes again if it's only a coffee) read more

McDonald's - Shows the time I ordered the coffee at the top and the time it took for me to receive my coffee, 20min - Burgers Near Me - Magnolia, Texas

Not only is the staff unfriendly food was asked to pull in a stall to wait for my online order of 3 items that I had ordered 10 minutes prior in the app- driving I pull out my sausage and biscuit to open the wrapper with just a biscuit . This is not the first time something like this has happened. 0 stars if possible read more

McDonald's - A "sausage & biscuit" - Burgers Near Me - Magnolia, Texas

If I could leave a "no star" review I would. Let me just say I've lived here for 20 yrs. And this place is the worst it's ever been. Several times I've gone there and went inside to order. The staff is not friendly and they could care less if your waiting to order. I walked out today after standing there for about 5 minutes to order. The manager looked at me a few times and still didnt acknowledge there was a customer clearly waiting to order. Absolutely a horrible place to go! read more

This place was open 24hrs for a long time. They stopped being open 24hrs a day. They still leave the lights on the drive thru. They will let you sit there with all the lights on and employees inside and never bother to say anything about being closed. Manager should give the owner a refund on the salary. How hard is it to turn the drive thru menu lights off and post a sign at the drive thru speaker with their hours on it. read more

It's fine to have a birthday but when you have dollar bills connected to your shirt while handling food and or swinging around over the fries that's unacceptable. Hope everyone enjoys hooker butthole French fries today 9/12/19 read more

McDonald's - Front counter - Burgers Near Me - Magnolia, Texas

If I could give negative stars I would. This location is unbelievably lazy. Multiple boxes for my oldest sons burger. My youngest sons drink had 3 cups. And either the members that put the food together can't read or they just don't care. The box shows no onions but the burger tells no lies. I know the saying "it's McDonald's. What do you expect?" But a little effort goes a long way. With that being said... the staff is very polite though. Actually kinda nice. Always sir and ma'am. Sometimes crappy attitude but we all know that one person. Only reason I go back is because it's cheap, quick food. read more

See all

Ordered though mobile app and store never received order. Called store and a lady manager said they don't even deliver, dispite me ordering before for delivery. Went to the store and both managers had an attitude and said i can't do nothing about that, call customer service. After they blew me off, called customer and it's even worse. 9 calls later, 9 different reference numbers, still no call back, no refund. They took my money and never got any food out of it. I figured ordering $65 for a huge family order someone would call me back! read more

This is a very clean McDonald's, tables aren't sticky, chairs are wiped, restrooms are spotless and smell clean, outside is tidy as well windows are clean too read more

Arrived at 5pm, prime dinner time, with no one manning the registers. Was forced to use the kiosk. It wad difficult and hard to order exactly what we wanted. Son ended up with tenders instead of nuggets. Big price difference. Did not notice till later. Was hard RIP tell on the kiosk what was being ordered. Small print and was not ordered unb a logical way. Took 15 minutes to get our food. They did not bring our drink cups, i had to go up and ask for them. Unsweet iced tea was not available in the lobby. Had to all for it at the counter. Addy the end of my meal i had to ask again for a refill because they had not filled it yet. read more

I just went through the drive through for a coke, then sat at the window for 5 minutes just looking at it through the window while all the employees just sat there talking. I have been in this line for a good 12 minutes now and there was only 1 person infront of me. read more

I'm bumping em up! Customer service at this location is pretty much always stellar! Any place that recognizes my voice (s/o to Jessica) and gives me a super friendly smile when I come around makes a fan out of me! read more

The buffoons that work here couldn't get an order correct to save their life. Ordered Quarter Pounder with extra cheese and lettuce. Got no lettuce. Went on a Sunday night. My burger was COLD and tasted like the meat had been cooked at noon the day before. Ordered a medium fry with my meal. They were grossly undercooked, cold and OLD. They only gave me 1/2 an actual order though. Picture is attached. read more

McDonald's - Burgers Near Me - Magnolia, Texas

This was an absolutely delicious burger, I don't eat McDonald's often, but this sandwich was good! I had never tried it before, someone actually ordered it for me, it was good. Now about the restaurant and their great customer service, the drive thru cashier was very patient, very exciting, and very friendly. She greeted me/us more than one time, with a smile, and was very pleasant considering we had two separate orders. If this woman didn't love her job, she absolutely fooled me. Great way to go, Mikki for having someone that will continue to bring you great customer service. Now the traffic of getting in and out of here, if another story and at no fault at all of Mikki D's, but be aware at the wrong time to early, during school time, or evening, you will run into it. read more

McDonald's - Bacon Clubhouse (Fried Chicken) & fries - Burgers Near Me - Magnolia, Texas

They serve pretty fast and have a pretty good customer service. I really enjoy going thre

This is a poorly run establishment with unprofessional management and employees. I visited their drive thru and ordered $26.46 worth of items. I drove home to discover that they forgot the happy meal (most important item) so I went back to ask them to remake the happy meal I didn't receive and also my Big Mac meal as I wasn't interested in eating cold food as I live 15 minutes one way from the restaurant. Arisha the name of the cashier started yelling at me in a strange manner just because I asked to speak with the manager. The manager although her back was to us definitely could hear the employee yelling at me but did nothing and ignored it. It wasn't till I asked why the manager was walking away from me and for a refund did the manager go to the register and refunded the happy meal. So basically I got a refund and a bunch of cold and crummy food to eat and they didn't care. The managers did not really wanna resolve the situation and the staff will down right yell at you. If you like to be verbally abused and your order screwed up this is your place! Cheers read more

they always miss something in my orders.I had order DoorDash and they forgot to put my nuggets in the bag or something I paid for them and never received them .. read more

ordered at the kiosk, waited for an abnormally long time for our food while we watched our drinks sit on the counter. did not get two of the drinks we ordered, and ended up with an extra drink we did not order. an older man had to wait at the counter for about ten minutes before a cashier came from the back to take his order. food was of ok quality, but not the best. classic mcdonald's i guess. bathrooms were clean though. lots of yelling behind the counter which added to the outdated radio station playing in order to form a borderline dystopian atmosphere similar to that of a wafflehouse from the future that caters to the past. "top ten worst breakfasts ever." read more

As yelp reminded me Im supposed tontake This COVID when writing my review.. It's been going on long enough that this place should have ot together. Should have known when I have to repeat to everyone who asks what I had I was going to get the wrong order. Can't wait for Whataburger to open. read more

They messed up our order two times. Then this guy that worked there was recording my mom.And someone else gave her his number.

Very poor customer service tonight. We ordered 4 Apple pies. The lady said we don't have any made up. When asked how long to make them she took a LONG pause and said 13 minutes. No thank you. Is this a random cook time? 13 minutes!! Really. #NOSTARS sorrynotsorry read more

This is the most disgusting McDonald's I have been to. While I'm sitting and eating my food I hear someone yell from the kitchen "ew what's that yellow stuff" Yeah, not what I want to hear from the kitchen that my food just came from. I wish I could give no stars. read more

Mcdonald's Mcdondalds Mcdonald's... service was great very nice people a great working staff one could say but.. i orderd a 20 peice nugget meal and yet they gave me 6 count box and a 10 count box and i also asked for sauce... didn't get it i understand people mess up and the service was good but comon i payed for it read more

If you decide to go in side to order forget it, they want you to use the free standing order thing, what happened to customer service? We turned around and walked out and went to Jack In the Box and had a delicious meal and actually got waited on by a human being. I guess they are preparing us for the future where you wont have anyone to take your order but as for me and my husband we would still like to be waited on by a real live person. read more

Every time I've ordered from here I've gotten a make your own sandwich. Which is where they throw everything so sloppily together than you have to arrange it yourself into something resembling a sandwich. read more

This place is alright. Always check your order before you leave though because they WILL mess it up, guaranteed. All employees are wearing masks. read more

You can literally drive to the other side of town, order food at the other McDonald's, get your food, drive all the way back to this side of town and you'd probably still be in line if you were wee to stop at this one. read more

This place is VERY dirty. I generally don't expect a lot from a McDonald's but this place has really gone downhill. Where the tea drips into a tray it is full of scum, kinda makes you wonder what the kitchen looks like. Stood at the counter for ten minutes (I was the only one at the counter). The whole store looks like it is run by teenagers today and no one basically gives a crap. Next time we will be hitting up the Chik Fila down the street. read more

Got charged Twice... Tried Calling To get it Resolved No Luck they said they can't look it up that I needed a Receipt. Ill Stay away from this place you Prob should to or save your receipt if you do. Hopefully the District manager Rosa can take care of this Store and my Issue!! read more

It's been years since I've had a Big Mac so we went to this one. First, the place was empty! Other fast foods down the road had lots of cars in the parking lot. My order came out fine, same taste that I remembered. What was odd was that there weren't any condiments on the counter, not even salt nor pepper! Kids' burgers had pickle, mustard and onion when is specifically said "just meat and cheese." I think majority of kids don't like onions, mustard and pickles on their burgers. The people that worked behind the counter were nice and gave my kids the corrected burgers. Sadly, this may be the last time for me to visit McDonald's. I don't know if it's just this location but it's just not the same McDonald's that I enjoyed going to during my younger years. Plus my tummy is cramping really bad as we speak! read more

Thee people could not figure out how to bill a egg biscuit w/o cheese. Stay way if you value your time or patience.

I ordered a sweet tea as usual and they said they didn't have sweet tea but they had unsweet tea and would be happy to add sugar and give me packets; I didn't mind and I ordered anyway. I drove off took a sip and what i got in a normal soda cup what straight black coffee. Very disappointed. I've eaten here for a while never had this experience before; like who mixes up black coffee with iced tea. Absolutely blows my mind. read more

This is the best Mc Donald's I have eaten at. The food is always fresh. I don't live close to this location but if I'm the area I always drive through & I'm never disappointed. read more

No stars.... Crappy service. I sat in the drive through FOR 10 MINUTES in the same spot. Got out of line and went inside, and the manager yelled at me for getting out of line... HELLO! Your not suppose to yell at a customer! read more

Terrible Service!!!!! Waited over 30 minutes for our food!!!!!! Presented receipt to the lady, Didn't say I'm sorry or nothing.. I grew up in this area but not like it use to be. Will not come here again!!!!! read more