If I could give zero stars I would. We ordered two Big Macs and after taking a few bites noticed that both had spots of blue mold on the buns. We called the store to get a refund and let them know they're giving out moldy buns to people, but their phone was disconnected... Ended up calling corporate for a refund. Will never eat McDonald's again. UPDATE 8/31 : Still haven't received a refund or the follow up call we were told we would get. So glad that they're taking their moldy food seriously. Should report them to the health department. read more

McDonald's - Fast Food Near Me - Madison, Wisconsin

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They screw up the simplest of orders! I ordered an ice tea at the drive through and she gave me Hi C orange. I walked back to the window and said I ordered ice tea and she gave me Hi C again! Then I realized that she didn't speak English! I finally explained to her in my very best Spanish ( which is not very good) and she got it right. This is just one of many stories about this particular McDonalds read more

Just another, standard McDonald's. Nothing stands out about this location. I haven't had a bad experience here, so I guess that's a win. The food is as expected, and I like the location. read more

this mcdonald's is possibly the worst mcdonald s i have ever been to. it consistently forgets items in the order. i had stopped going here due to constant errors. i have always loved mcdonald's but would prefer to pay money to culver's who gives me what i pay for. after the last two orders i made at this mcdonald s were missing items, i will never return. in addition to not receiving what i pay for, the items i do receive are prepared very sloppily. most of the times the sandwiches actually need to be assembled due to the fact that ingredients are simply thrown in the box. if i could, i would give this store zero stars or even negative stars. read more

They don't have heinze Ketchup. Their Ketchup taste like BBQ sauce. If I wanted BBQ sauce, then I would ask for BBQ sauce. I wanted Ketchup that taste like ketchup. read more

Tried very hard to cut them some slack. Today had to order 4 times at the drive up because they kept putting in the wrong items and when correcting deleted the entire order. The workers' poor English skills made it a nightmare. Got the wrong order in the end. Only a few hundred feet from this spot but will drive miles now to get an order. Avoid this location. read more

I didn't have any issues with the food, but the level of unprofessionalism from one of the staff drove me up the wall! This girl in a pink sweater out uniform was just sitting in the middle of the kitchen doing nothing but playing with her phone and being loud and obnoxious the entire time. She was swearing and even got into an argument with another coworker about her phone. Eventually, when my order came, I decided to eat outside and wait for my Lyft because of how irritating she was. I'm autistic and have mysophonia, so it didn't help. I usually don't expect much when eating at a Macca's, but seriously, at least show a little professionalism! read more

This is the absolute WORST McDonald's in Wisconsin, maybe in the nation. Go to the NextDoor App and read the reviews and blogs. Extremely poor service, poor food, managers who openly verbally abuse employees, employees who verbally abuse customers, a manager who kept and used a customers business debit card for personal gain (felony), gang issues...on and on and on. No good employee has a fighting chance to succeed or be respected. No customer has a chance to be respected and obtain quality food either. So sad. read more

I ordered uber eats and the order was cancelled when the driver arrived at the restaurant. I was confused but still hungry, so I drove there myself. I was honking my horn at this 24/7 mcdonalds. AND GET THIS. The worker's cars were in the parking lot. They STAND in the kitchen with the doors locked, and act like they aren't even open. The workers just sit there and collect their overnight shift money. Pathetic. read more

I ordered the meal with the deluxe double quarter pounder with cheese large fry large soda. However, what I received was a incredibly greasy burgers smell like they would have been sitting out all day long. No fries, but I did receive the soda. Words can't adequately describe this horrible horrible Burger, what kind of people would send out something like that it was inedible I have to throw it away read more

We used to live in the area and considered this the slowest McDonald's ever. After 4 years we returned and found it is worse. The food was good, but 20 minutes in the drive through and we were 3rd in line is not fast food. read more

Awful. Especially the night shift staff. Sat in the drive thru for 30 minutes after a 16 hour shift and all I wanted was an egg mcmuffin. They told me to pull ahead and then forgot about me. I literally had to call the store to ask for a refund because their lobby was closed even tho they claim to be a 24 hour location. Just terrible service. Completely incompetent. read more

This particular McDonald's had had some ups and downs over the years. Lately they have been on their A-game. They've kept the drive through line moving, order accuracy has been there, and best of all my last two trips the staff has been pleasant. Whatever you've been doing to create an environment with pleasant staff keep it up. read more

What a joke....10 minutes for a cup of coffee at 9:00AM....crazy. They need to go back to the drawing board. Also $3.00 bucks for an egg McMuffin...LMAO. Just read the other reviews that have been left. read more

I don't write reviews but this deserved to be adressed. After a long day and needing a quick bite I was served as you can clearly see a raw beef patty. Took it back and asked the manager for a refund which after about 5 mintues of going back and forth he agreed to give it to me. Even when presented with the raw burger/reciept he still tried to argue the point that it was not their fault and they would gladly give me another meal. I sure did want to keep eating their raw burgers after the first one, he must be delusional. I will be contacting the Wisconsin health department and I encourage others to as well. This is ridiculous even by mcdonalds standards. read more

McDonald's - a person holding a hamburger in front of a laptop - Fast Food Near Me - Madison, Wisconsin

So so good. Best McDonald's in Madison. Unrivaled. Fast service and faster people. It was amazing

I have been to this McDonald's a number of times with extremely poor service. I thought I'd try it again and I should not have. Don't go there read more

Literally 75% of the time the food in the bag isn't the food I ordered. It's become a running joke. No clue why I continue to go back except for the fact it's about 4 minutes away from my house. I've gotten used to driving the extra 10 minutes down the road to another McDonalds just to avoid the joke that is this place. read more

Not a fan of this type of food usually, but a roommate asked me to pick up some spicy bbq chicken tenders on my way home and sometimes you're just hungry. I went to the drive thru and waited at the order speaker for several minutes. Finally I went inside, and had to wait even longer because they decided it was time to prioritize the drive thru over the customers inside the reataurant. When I finally got someone to take my order they were spacey. I don't mean distracted, but as if they'd smoked their entire supply of weed and downed several doses of LSD before coming to work. I barely got my order through and recieved my number. Sat down for a while waiting to be called. Eventually the manager realized I'd been forgotten about and she pushed to get my order ready. As for the food, in addition to my roommate's chicken tenders I ordered myself a bbq chicken sandwich. The tenders looked like they'd been shat out by a dog -- but it's fast food, it doesnt have to look pretty. The sandwich, however, might as well been a build-your-own box. Toppings were everywherr except on the sandwich, the bottom of the bun was smothered with barbeque sauce instead of having any on the meat, the chicken breast was half off the bread (pretty sure it only made it that far on because the box wasn't big enough for it to be anywhere else), and the top of the bun was smooshed to the top of the box. I've heard this was the worst McDonald's in the city, but holy hell. I was not expecting this. If this level of competence is standard, then I understand why corporate is switching over to kiosks for orders. Those were broken as well, by the way. 0/5, do not recommend. read more

Worst service of any McDonalds we have ever been to. Were handed our order without a word then we checked our order as always before pulling away from drive thru to find a wrong meal. When I asked about it the response was "that's what was rung up." Looking at the register receipt the correct order was "rung up" and I showed it to the employee, she glared at me and grabbed the happy meal without discussion came back and brusquely handed me another happy meal without a word. I made eye contact and thanked her with a smile. Her response was a glare and "yeah, sure." I had asked for extra ketchup. Got home to find exactly one ketchup in the bag. Save yourself the aggravation. Go to another location. read more

Slow service all the time. They could never get my Latte right. I don't know if the staffs are even being trained how to handle drink machines. They let group of little kids unsupervised inside, being so loud, one of the girl who may look younger than 12 had baby holding. Smh. I wouldn't have bother if they weren't so loud and screaming. Overall, if you have spare time, go different fast food or diff McDonald. I feel bad for the manager cause the staffs are mostly young age with attitude and I am sure there are lots unhappy customers complain. read more

If you want fast and the correct meal, don't come here. It has gotten worse over the last few months. At night the crew doesn't watch the drive through. Today going through the drive through I tried to get them to correct order before I went to the window. But no, didn't happen. The girls at second window were having fun between them not paying attention. Friend we're awful, over salted. Never had a bad fry at McDonalds in my 56 years of life until today. We will not return here. read more

Disgusting. McDonald's should shut this franchisee down. I waited for 20 minutes behind just three cars (all who ordered in the other order lane while I sat and watched, un-helped). When I got my Big Mac and fries they were freezing cold. And the fries were kinda wet and mushy, like they had been in someone else's mouth first. I was eating in the dark, while I drove, so I found out all this the hard way. I feel sick. You will too. Don't go here. read more

Whatever happened to good customer service? No hello, no thank you, no pleasantries whatsoever. The time from order to receiving the food was about eight minutes enough for us to go and order the same thing and be back to the car with time to spare. Granted, I understand Dining at a fast food establishment can be hit and miss but this McDonald's leaves a lot to be desired. I get convenience for that reason I will go back at this particular store really needs help rebuilding their customer service. read more

Worst McDonald's I've ever found. Waited 30 minutes for a cuppa coffee at the drive-through with three cars in front of me.

Zero stars would be more appropriate. I have had many a terrible experience at this McDonald's but last night was by far the worst. I by no means expect 5 star service from a fast food restaurant but this particular location sets the bar lower and lower each time I go. This is a 24 hour McDonald's so coming at 10PM should be no issue. After waiting for the two cars in front of me (about 20 min) I ordered a McNuggets meal and a happy meal. I received a small bag (one that would typically be used for a breakfast sandwich) which had fries, and a bunch of sauces (props to them for not forgetting sauce). The happy meal box was not closed and had my nuggets stuffed on top, and there was no burger. I went back around to tell them they forgot the burger and was faced with even more unprofessional and rude behavior from all the employees there. Point is, this is by far the worst McDonald's I have been to and I will never be going again. If you have the time to drive to any other McDonald's (East wash is ~10min away) the extra driving time is nothing compared to the waiting you would do at Dryden dr. read more

This is probably the worst McDonald I have ever been to. When you go to McDs you know what to expect. You aren't going to get a gourmet meal. What you do get is OK food quicky at an OK price, quickly. This McDs just can't seem to hit any aspect of the service side. We sat in the drive thru waiting our turn for nearly 10 minutes. It's a double lane, so there were 4 cars in front of us when you count both lanes. Then it's our turn. Except the lane next to us keeps having their orders taken. Two more cars get in front of us. Still haven't taken our order. We finally backed up and left. Will never go here again. We should know better. The last time we stopped here theye couldn't get it right either. Too many other options to put up with crap service. Won't bother again. read more

Went through drive through at 11:15 and received a 4 hour old pie, extremely disappointed and disgusted read more

McDonald's - a hand holding a box of food - Fast Food Near Me - Madison, Wisconsin

In a nutshell, I'll never go back to this place. I shouldn't have to chew my coffee...done with coffee grounds in my coffee. The chicken sandwich was pretty disgusting. I work in food service and I'd never serve up food the way it was given to me. read more

This has to be the worst McDonalds in town. Walked in for some breakfast and the lady behind the counter just stood and looked off to the side, waiting for my order. I wasn't sure if she was going to take my order due to how she was acting. Not customer friendly. She did not knowledge me what so ever. I did proceed to give her my order. No thank you or nothing. THEN as I was looking outside by the drive up, I noticed a staff person handing the meal bag to a customer smoking a cigarette!! Really??!!. I wanted to complain to the manager about everything but that whole scene in there was way too much!! Over staffed and total disarray!! I will not be going back there again!! read more

Although the food quality is decent. This is the SLOWEST! It took me 7 minutes to get my quarter pounder burger. There was 2 customers ahead of me, who got their meals before I did on this visit. read more

This McDonalds has a major problem. We keep trying to give it a chance. They just remodeled but they have a whole staffing problem. The top people from headquarters need to get there quickly. We could not order timely fashion this time. The lady in front of us said it took an hour to get fries(I am sure that was an exaggeration). We drove away from the drive thru one other time. This location should be a goldmine for the Golden Arches. This is literally the worst McDonalds I have ever seen. Please send help they need it drastically. read more

Between waiting a minute to order and sitting in this short line I've written this review to let you all know that the service here is slow and rude....just train people to smile. Jeez. read more

Worst Mcdonald's service ever, I only ever get breakfast here. They got my order wrong several times. They forgot my hashbrown on one of my orders. Another time I ordered two Sausage Egg McMuffins they gave me two Sausage McMuffins instead. I ordered a Sausage Egg McMuffin with bacon and they gave me Sausage McMuffin. read more

Absolutely horrible. Past four times we've gone, staff is either unable or unwilling to make or serve food. Said last time I wouldn't be back; tonight we gave it one more go. Now, never ever going to waste my time again. Worst McDonalds I've been to. read more

Super bad service!!! Stopped by to grab a few meals for the family and they messed up on the meals. MEALS. Only got 2 order of fries for 5 meals. Minutes later, they bring out 2 more to add to the total. 4 orders of fries for 5 meals. What the heck is this??? Really bad service and unfit people to work there. read more

Worst service ever. Order food, waited 15 minutes finally got food but the 2 sandwiches not in bag. I mentioned it they said I never ordered 2 sandwiches and if I wanted to i would have to go back around and wait in line. i stated when I placed the order the taker repeated the order back and everything was right, when I asked for my receipt they refused to give me my receipt, then told me they would call the police on me if I don't leave and said my kind is not wanted there. I asked for her name, she refused to give it to me. Went inside to talk to a manager who also refused to give me her name, told me to call. Before leaving I asked a cashier what their names were they said if they tell me they would get fired. I called and they hung up on me when I asked what the managers name was. Called back they she said her name was Jane Doe then hung up again. Very unprofessional managers (both white females, blonde/light brown hair, one heavy set with glasses other short in height). They need new management read more