How is this place still open!! They need to shut this McDonald's down. When I ordered my food I ordered 2 Big Macs, fries and a drink. I literally got a bag of pickles wrapped in napkins. The person who handed me my food was high as a kite. That means they're doing drugs while working!! When I asked for my money back, the person gave me more money than what the meal cost. Never EVER go to this McDonald's!! For the love of GOD, I urge you all, stay away! read more

I've had 2 experiences in the last two weeks. I swore I wouldn't go back after the first. My 1 yr old granddaughter has been having a lot of ear infections. I picked her up from Daycare to take her to Children's Medical across from our McDonald's in Macclenny. She was hungry and thirsty by the time I left there so I took her over there in her stroller to get her something to eat and drink. I ordered on the kiosk. Several people after I ordered received their food. My granddaughter was getting very fussy so I TRIED to get someone's attention to find out what was the hold up. After being ignored for several more minutes and my granddaughter getting more fussy by the minute, I walked out. Thank God I had some water in the car. I'll not go into the service and the 15 minutes in the drive through this morning. Let's just say, they need to take some tips from the McDonald's in Whitehouse off interstate 10. They have it together. I fixed her favorite multi grain cereal when we got home. read more

McDonald's - My 1yr old granddaughter - Fast Food Near Me - Macclenny, Florida

I don't think I've been able to order a McFlurry in over a year. The fries are salted probably 1/16th of the time. And the last 2 times I've gotten a burger from this place it's been raw in the middle. Service is usually pretty good, but then again there are times you get handed your order without a single word. read more

Horrible service. Went through the drive thru to grab a 10 piece, fries and an Iced tee. Well, took 15 minutes to get it since the serivce was slower than molasses in January. Not only did it take 15 minutes, but they ended up giving me the wrong order. I don't blame the workers, I blame poor management for the slower than a snails pace productivity. read more

This McDonald's is definitely almost always hit or miss. They go through spells of good and bad. I guess it's a management issue. Today was a miss. When I ordered a Big Mac with no bun, but extra mac sauce and lettuce INSTEAD, I got charged for the extra sauce and lettuce, after she said, "I got you." It looked like they shook the box before they put it in the bag. When I told the cashier I can't have wheat, she said they could put it on a regular bun, lol. I had to explain to her what gluten is. Apparently, these restaurant employees are not very knowledgeable about food allergens. I also ordered two Happy Meals. When she asked if we wanted apples or extra fries and I told her apples, she told me they didn't have any apples, lol. Then at the next window, there was only a small fry bag in each Happy Meal. When I mentioned they were supposed to have extra fries, three people shouted from the front counter, "That IS extra fries!" A small fry is what a Happy Meal had in the '80s! How is that extra fries? However, they did give us the extra fries, but only after SHOUTING at me. The young lady was new but friendly. Unfortunately, other employees were not setting a very good example for her. What a shame. I'll try again in six months. read more

McDonald's - a hot dog in a paper container - Fast Food Near Me - Macclenny, Florida

My experience started when I walked into the bathroom to find urine all over the floor. Fry oil was very very old with burnt pieces coating my fries. Lunch menu just started and burgers were cold. Food took about 20 mins to come out, you guess it... cold, and all we ordered was a happy meal and 2 double cheeseburgers with a large fry. My son told me this was the saddest happy meal he's ever eaten. I laughed as her referred to his lunch as an UnHappy meal. read more

Worst service I have ever gotten, extremely rude, makes you wait at the speaker for 10+ minutes, and many more issues. I've gotten cussed out just for ordering more than 5 items. Not to mention you are never able to get ice cream. I get that its McDonalds, but this place is seriously so run down. read more

Sat in line at the drive through for over 15 minutes. No cars moving, so I pulled up t the window to see if they were having problems with the speaker. No one at the first window so I pulled ahead to the 2nd window. Told me he couldn't take my order at the window (good thing I didn't have a hearing or speech problem cause that's what the sign on the menu says to do). Pulled back through and waited another 15 minutes at the speaker before I was helped. This is outrageously poor service... read more

Look, I get it, it's McDonald's. I don't expect the food to be very good or the service to be top-notch, you get what you pay for. That's not to say that there can't be professional people or decent food from a fast food restaurant. I've even worked at one in the past and I know that people can provide decent service and semi-quality food. You get neither at this establishment. Took the grandkids there today to get happy meals as a treat and got something for myself. It took 20 minutes to get uncooked fries and limp burgers. The manager could not have been more overwhelmed even though there was hardly any customers. Again, I get it, it's a low paying thankless job for the most part, but even low standards apparently cannot be met at this establishment. Will never return again, I'd rather just eat paste and drink from a urinal than suffer this place. read more

Dirty tables, drink station, counter, floors Wanted to eat in after long drive but had to eat in car instead read more

The food was hot but the service was horrible. The food was incorrect, it took forever, the workers were arguing over a burger, we stood there for over 30 minutes. One other thing is the cashier told us she wish they could send here home and complain to the customers with a bad attitude. Do not go here. read more

I live in Macclenny. Been here many times. They never fail to disappointment me. I blame myself for continuing to go back. Today they said " we have no large size fries". Since I just dowloaded the app I wanted to use the free large fries coupon. How is it possible to not have large fries? Couldn't use the app coupon and purchased two medium undercooked fries for $5 something. When I got home and opened my bag , I received two "medium" fries in large size containers. It's funny at this point A typical experience at this " restaurant" read more

Not very well organized. Seems like lots of people working but most just standing around. Is it break time. They are brewing some fresh decaf coffee. So it's okay not great. read more

Didn't even get our order taken. Sat at speaker for five mins only to get the response of "be with you in a min". After 5 mins of sitting there already. Saw 3 other people pull off in the 15 mins we spent in line. Happens every time at this location. I will not even try anymore; I will get it in jacksonville from now on. read more

This has to be the worst McDonald's of ever seen in my life. The drive-through has trash on the ground from the time you order all the way up to the window where you receive. The people inside are extremely unorganized! read more

Staff is helpful and took the time to correct my order and save me money. Very nice of them.

I avoid this McDonald's at all cost. Their drive thru line doesn't move. 100% recommend going to a different fast food restaurant in macclenny. This McDonald's will waste your time go to Wendy's or Burger King instead. read more

We've only been to this McDonald's once. Stopped here early in the morning (around 6:30-7:00am?) on a Tuesday while we were on the way to Mississippi for the birth of our granddaughter. Since we were in a huge hurry because our daughter was in labour, I'm glad we didn't have the problems of slow service as it seems like every one else has had that's written a review. I got an egg mcmuffin combo (w/ hashbrown and soda) and the hubby got two sausage biscuits. Our order was correct and the food was hot. We even had napkins in the bag. It took less than 5 minutes and we were back on the interstate heading to Mississippi. Service for us was quick and the girl at the window was smiling and friendly. If we're in the area again and want Mickey D's, I hope our second visit will be as good as the first one. read more

Went in and placed an order and the way claimed they were out of receipt paper. The employees were rude as hell and were not willing to help compromise in any way. And no way was my order as much as they claimed it was. Definitely shady as hell and definitely won't be back read more

We ordered two coffee beverages in the afternoon, one latte and one mocha. Upon drinking them on the highway (because they were too hot to drink immediately), we noticed that the milk was sour. Not just one or two days beyond expiration date, I'm talking curds-in-the-coffee sour. I will not return here, and will abstain from dairy related products at any McDonald's nationwide. read more

If you plan on eating at some point during the day I do not recommend! You will be in line for a minumum of 4 days.

2 drive thrus??? Really?? You cant handle one!!! Bad idea McDs. Wait times seem very long but order is usually right. read more

McDonald's - a car parked at a gas station - Fast Food Near Me - Macclenny, Florida

This is a good location to drop by if you're in the area... The food is served hot and fresh...The drive-thru lane moves at a quick pace... The staff is friendly... It's worth stopping by for a quick bite to eat... read more

Gave it one Star because you can't give zero! Went here today at 5:10 AM, because someone one foolishly gave me a McDonald's gift card. Sign on Door clearly stated Dining Area opens at 5 AM. Saw one person moving around behind the counter. I guess He can't see through glass. How can you operate a Business when you don't even know your hours for operation. Just another reason we leave town to eat! read more

It took over 15 minutes to receive my order of 2 cheese burgers, 1 hamburger, and 1 large French fry, not a hard order. I could have driven to Lake City in the amount of time I had to wait. Everyone was waiting. When someone received an order, they turned to the rest of us and said, "Good luck!" There was plenty of staff, just not used efficiently. After all that time, my cheese burgers were luke warm. There was a sweet tea crisis at that moment - everyone was waiting on sweet tea; not me, I just wanted my burgers so I could get back on the road. The next time I get on Interstate 10 going west during meal time, I will stop at a Chick-fil-a in Jacksonville (note to self). read more

I mean it's cheap and you get what you pay for. Half of the time the order is correct but I have gotten home several times and ended up with 8 nuggets instead of 10. Like it isn't that hard to count to 10 and if it was money they would sure get the 10! read more

Okay im updating this, the drive thru has gotten somewhat better but the fact they won't put out cones to stop people from japping EVERY ONE who has been waiting in line, is infuriating! read more

Doors were open few minutes until 6 went in to use restroom then order breakfast manager was very rude said they were not open yet I said I had been driving on I10 for an hr could I use the restroom no was the answer rude read more

Rude manager. Order not right no ice for at least 1 week and they can't blame it on covid

Drive thru person incapable of knowing which lane I was in to take my order. Lines weren't even long. I left since I didn't feel like screaming to the other intercom to place my order. read more

Avoid this McDonalds at all cost. My wife and I went there for dinner tonight. We went through the drive thru and ordered very simple and they got the order wrong 3 times. when we voiced our concerns to the manager he had no care in the world. Waited about 15 minutes in line from the time we ordered till the time we got our food. I will not be going back anytime soon read more

Very slow don't go through the drive-thru unless you got an hour to kill it seems to me they take care of the inside customer first and can only take one car at a time and drive thru read more

Can I give a negative star review? Always a long line in the drive thru. Slow, usually rude employees. Sometimes the orders are wrong. Not many other choices in a small town read more

We stopped by coming home from vacation unaware of the terrible reviews this place has. 1.5 stars is generous. The service was so bad that we requested a refund and left. read more

It's good food..just didn't like the hair in it I had to take 3 items back because, there was hair in it.

The absolute worst and SLOWEST McDonald's I have EVER visited! It took over 20 minutes to go through the drive thru at 2:00 PM!

25 minutes in drive thru for 4 bottles of water! This place should be ashamed of having the Golden Arches anywhere near it. The people working the drive thru windows couldn't care less. I will not be stopping here again. read more

It's probably safe to say this is one of the, if not THE, worst McDonald's in Florida ... do not go here and expect your order to get made and be correct in under 25 minutes through the drive through! This is not just an angry comment after 1 bad experience. This is the normal day to day for the last 7 years I have lived near this location. read more

Worst place ever!!!!!!!!!! They get orders wrong,they are very slow. And the 2 lines for drive through is ridiculous. Anytime we go there which is not that much we wait at least 20 minutes for our food. If I could give this place 0 stars I would!!! read more

Holy mackarel! How do you justify a 15 minute wait for a McFlurry and a coffee? Poor management.