This location has never gotten my order right. It's always a basic order. Today I placed an order for gravy and biscuits and a sausage biscuit. I get to the window and am told I ordered a gravy and biscuit with an extra biscuit. No, that's not what I ordered and when at the speaker I couldn't confirm the order and was told to pull ahead. I was charged for a biscuit which is more expensive than a sausage biscuit. The girl at the window takes my order back and then comes back and says they can't do anything. Then the guy at the window standing behind her is trying to give me a coke. I said, I didn't order a coke and ended up driving off. This isn't rocket science people!! It's just annoying that you can't get it right and do nothing to make it right!!! read more

Using the new McApp has sure made ordering easy. I placed a lunch order to on the app and requested Drive Through pickup. My order was ready in no time and my food was fresh, hot and delicious. read more

McDonald's - Double Cheeseburger - Burgers Near Me - Lyndon, Kentucky

Extremely Disappointing and Discriminatory Experience I had one of the worst experiences at this McDonald's. I was standing at the counter waiting to be served -- the employee looked right at me and still chose to ignore me. I waited patiently, thinking maybe she was busy or hadn't noticed me clearly. Then, as soon as a white man walked up behind me, the same employee greeted him with a smile, took his order right away, and acted as if I wasn't even there. I felt completely disrespected and humiliated. No one should ever be treated differently because of the color of their skin. It's 2025 -- this kind of behavior is unacceptable anywhere, especially at a major company like McDonald's that claims to value equality and inclusion. I hope management takes this issue seriously, retrains their staff on respect and fairness, and ensures this kind of discrimination never happens again. read more

Is it possible to give 0 stars? This is the worst McDonald's that I've ever visited. They will ignore you in the store when you are standing right in front of the counter. And to make it worse, no one speaks or understands English. Fries are always cold too. I've complained to the corporate office and they refuse to do anything. @MCDonalds, this is a terrible representation of your company. read more

Workers here are extremely rude. I come here for lunch, and when asked to pull up to the next window, they hand you the order and immediately shut the window. This happens a lot. This time, they didn't put any napkins in my bag, and off coarse, no one came back to that window even though I was blowing and waving my hand for someone to see me. This time, I drove back around to get my napkins and asked for a manager. Barbara, the manager, said that it does happen a lot and that she will speak with them. She asked around when does it happen, and I said it just happened and it's during lunch, which I am pretty sure it's an all-day thing. Now, whether she says something or not to the employees who knows, but that seriously puts a bad taste in my mouth. read more

It's hard to mess up a happy meal. My 2yo is on a kick and this store did good in a few different ways. First off, the nice kid in the speaker let me know I could just order a cheeseburger happy meal (didn't have to order a hamburger and ask them to order cheese), so that was nice. Like I said, it's a kick and I'm not great at the menu. Also, they gave me two different toys in my two happy meals. You would not believe how rare this is, but it was nice to not have twin toys for once! Unfortunately, even though we asked for ketchup, it was left out. also no napkins. Service was friendly enough and the lunch hour line moved quickly. This store is between regular spots for us, and I wouldn't hesitate to come back. read more

Charges you for extra pickles then gives you none. Happens to me way too often at this location to not say anything. If i wasn't charged $0.10 for 1 extra pickle slice I wouldn't be as annoyed about not getting any. But if your owner is going out of the way to charge me extra for a pickle when I already remove the onions that's unacceptable. read more

McDonald's - Double cheeseburger no onions extra pickles correct on receipt. - Burgers Near Me - Lyndon, Kentucky

This place is probably the most expensive McDonald's I've been too but never have I ever paid $2.39 for a McChicken. Even in the heart of Chicago! The store is grossly overpriced but I was hungry and caved in to buy the South Beach, Miami, Florida priced sandwich which wasn't bad. Staff here is quiet, it's recently renovated and very loungey the rest of the place is pretty clean too but that's all I have to say about my visit read more

they got mad at my parents cuz they didn't know english and they got the manger on us for no reason just cuz my parents don't speak english

NO STARS! Ordered on the app and mistakenly choose the drive through instead of picking up inside. They would not give me my food and expected me to walk through the drive through! read more

All I wanted was water with my order and they refused to give me that, why should I have to order a soda I don't want to eat my food.

this McDonald's never opens at 5 AM and if they are open then they can't serve drinks or they're having issues with the machine for credit cards. They need new management there or something read more

I was in line in drive thru and I accidentally passed up the window I guess I was supposed to stop at. The kid (Brandon) starts yelling out the window telling me to back up. No reason to when he can just deliver to next window. I get to the window and I told the kid, u don't yell out the window to customers like that. It's disrespectful. I asked to speak to the manager. He told me to come in and I said no, have her come here. She came to the window and I told her exactly what I told Brandon. She immediately told me I was rude, ugly and never welcomed back. I said ok, I'll put this on the survey. She came flying out the side door at me calling me a fucking bitch and a wetback (I am Hispanic). She told me she hopes I have a car accident. I had my mom on the phone for this! I hung up with my mom to call a different McDonald's bc this lady said u can call all u want I'll just sit on the phone with u(if I called her McDonald's). The McDonald's I called, the manager there was on the phone and witnessed a lot of it. This lady was aggressive. She was threatening me and calling me names. She did call the police when I called the other McDonald's. Luckily that McDonald's heard it all. This lady is scary. What if I was in line. Would she have physically put her hands on me? She came flying out like she was going to in the drive thru. I can not believe this is what McDonald's allows! She is a liability! That is definitely setting a standard for your staff! She has just taught her staff to attack customers! For the safety of others, this lady works at Ormsby station court location across from tres amigos. She is short, heavy and has short hair(like a guys cut) blonde. Be careful! read more

if I could give this McDonald's zero stars, I would they try to charge me $.30 for sauce honey mustard after I didn't have any fries and I'll pay for a meal. What a fucking joke do not ever go to this McDonald's. read more

this is the best mcdonald's in da city real talk. Top mfn Teer. They stay quick w the bisness and never mess up an order. Thanks buddy

This is the best McDonalds in Louisville by far. I currently have 90,631 points, I've visited McDonalds stores from UofL's campus, to the new one in Fern creek on bardstown road, and even the one on Dixie and this McDonald's takes the cake. If you got to another store, you're wasting your time. read more

One of the dirtiest, slowest, and poorly run McDonalds in the Louisville area. It is a shame that this is the closest Micky Ds to my neighborhood. I wish my kids didn't love it so. We deserve much better. read more

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This place is terrible they have Two speakers and only use one. Always messes up your order. people cutline. They take peoples order 5 people in a row even tho you are before them. read more

Oshanda the manager was taking my order a 10pc nugget meal, m&m McFlurry, apple pie & a filet o fish meal. She asked what size for the filet o fish meal I told her whatever comes with the $8.78 meal. There was only one option listed for the meal and it did not state if it was medium or large. She said she didn't know what size that was and the menu did not say neither. I told her if she did not know there was no way for me to know considering I do not work there. She gets rude with me ignores me waits on the other lane. Two cars had passed me up in the other lane when it was my turn so I pulled up to the window she asked can I help you told her what happen and she said I will get you the other manager Estaban he wanted to argue that the menu listed both medium and large prices for the filet o fish meal which was untrue. I also asked for extra cheese which I did not receive and they gave me half of a cup of ice cream for the McFlurry. All the food was old and dry and I had to throw it away I was in the line for 30 minutes they made me late for work and was unable to return it. Most staff do not speak English and Estaban was also rude until he found I had been recording the entire conversation then it went to yes mam no mam how ironic. read more

Pretty much the worst... not sure who's running this place. It is in the middle of an office park and cannot keep up with the flow of people in. They get your order wrong 9 times out of 10, or you wait so long they pretty much blow your lunch break. Everybody that works there from the person on the grill up to the manager needs to decide if this is what they want to do ... If not please hire some people that actually want to work. I would say step your game waaay up, but i just don't have time.. It sucks I have to give you at least 1 star, can zero be an option? read more

McDonald's - a thumbs up hand - Burgers Near Me - Lyndon, Kentucky

It's a McDonald's, expectations are never high, but wow, I can't count how many times my order has been wrong here. And today it happened, yet again.. and of course the staff are rude and indifferent. I guess you could say expectations were about on par, the more I think about it. I wouldn't waste my time with this location, if I were you. It gets two stars because the place is not dirty. I have seen much worse from other McDonald's locations on that side of things. Cleanliness is on par. Constructively, this is the only positive thing I can say about this establishment. read more

Ordered a Happy Meal for my child before picking her up from school. Gave her the happy meal. There weren't any chicken nuggets in the box. No one answered the phone when I called three times. Had to deal with customer support over some missing chicken nuggets. Go to Chick-Fil-A instead! read more

This McDonald's is a very clean and the people are very friendly. I come hear periodically and when I come through they always takes care of me and my family. I love this McDonald's!!!! Great job read more

This is a good location. Sometimes they are short-handed (and who isn't these days) which results in inconsistent wait times and sometimes only the drive-thru being open. But I just try to go during non-peak times. Everyone is having similar staffing issues right now so it hardly feels fair to be overly-critical on this point. I believe they are doing a good job under the circumstances. This is also a general review of some products available at all McDonald's locations. The food has always been consistently good here in my experience. I love getting a McGriddle and their new sugar-free vanilla late iced coffee which is very good and at only two dollars for a large, it is an incredible bargain compared to what you pay for practically the same thing at those 'other' fancy coffee shops. I've tried the new 'crispy' chicken sandwiches and they are fine but they are rather bland (even the 'spicy' version) and they are definitely not 'crispy' so I'm not sure why they would say that. Anyway, I much prefer Chick-fil-A or KFC chicken sandwiches. I thought McDonald's already had a great chicken sandwich in the 'Artisan' grilled chicken sandwich. But inexplicably, they did away with it which is a shame because it was also one of the healthier items on the menu (without it necessarily *tasting* healthy). Wish they still had that. It had a much better flavor. They had other 'types' of chicken sandwiches at one point as well which I thought were all better than these new chicken sandwiches. Anyway, I think the best item is (and always has been) the iconic Quarter-Pounder w/Cheese. It is still the meatiest and most flavorful of their items. And now you can also add lettuce and tomato if you like. The menu has also been greatly simplified. I thought and had been saying for years that their menu had gotten too broad and confusing. So much so, they couldn't put everything on the electronic menu boards at the same time, causing items to appear and disappear like squares on a Rubik's Cube, not quite sure when (or if) you'd ever see them again. And many great items (like the plain ol' legendary hamburger) can't even be found on the menu but they will make it for you if you ask. They don't even advertise their dollar menu anymore (though it is there). Still, I do not like how the menu keeps changing and morphing when I'm trying to read it. It's not as bad as it was at its worst, but it is still annoying. Just provide a static menu with clear pricing on great items. If you can't fit all the items you sell within that big area over and behind the order-counter, you probably have too many items in the first place. One of the greatest moves McDonald's ever made in my opinion was to introduce the any-size Coke for only $1. This was several years ago (maybe 15 or more?) and I figured it was just a temporary promotional thing but they have kept it going to this day. $1 large Cokes are a great thing and much appreciated given that over-priced drinks are where most restaurants kill you (they know you are going to buy a drink with your meal so why not gouge you on it?). Kudos to McDonald's for taking the opposite tack. I go to McDonald's partly because I know that, no matter what I order, I'm not going to get screwed on a simple beverage. Sometimes I drive through and get just a large Coke with some of the change that keeps multiplying in my console. No better deal anywhere and it makes for a nice inexpensive treat when you are out and about. read more

Worst McDonald's in the city. Very, very slow drive-thru service. Rude and lazy employees.

Waiting to take my order 2 customers ahead of me and when it was my turn cashier turned and walked off to back of store without saying anything. Then had to wait 2 minutes for someone else to take order cashier's name was Sasha or Tasha not sure but that was just plain rude. I would not bother wasting my time here if it were not so close to my job. read more

McDonald's - the price of a meal - Burgers Near Me - Lyndon, Kentucky

It has been a couple of years since I ate at this Mcdonalds. I was shocked. The service was great, and the food was actually warm. They have remodeled this Mcdonalds, and it has great decor. Very good customer service. I just wish all Mcdonalds were this nice. Keep up the good work! read more

So, it's a typically Mcdonalds. What could possibly make it stand out? I went through the drive through and just ordered a large iced coffee. Which I got with some of the friendliest service from a fast food. The cashier was even nice when I asked him to break my $20 into smaller bills. The main reason I wanted to write this review is to advise people that this Mcdonalds recently had a hacker take credit card information. So if you go PAY CASH!! They put a note on the drive through ordering box to let people know, which I think was the right thing to do. They could have just covered it up. read more

I don't understand the bad reviews regarding customer service. Compared to other McDonald's I've been to, which is many, they have some of the best customer service I've experienced. They are always busy because they are located in a business district, so considering that, they are very well mannered and well tempered. I'm sure there are times that they may not be at their best, but overall, I generally enjoy my experience with this location. read more

McDonald's is an American staple, if you eat enough of it you won't need any added chemicals to preserve your body but you'll also need one of those XXXL coffins. I would say that this place has some of the best service at a McDonald's I have ever been to. When they mess something up, they're quick & happy to fix it, the quality of food is the same as every other one across America and they're (usually) very quick to get your food in the thru as well as when you dine-in. This place is literally walking distance from my job and when I forget my lunch I normally grab some chicken nuggets or a salad so that I don't feel too bad about what I'm shoveling into my mouth. Like I said it's one of the better McDonald's I've been to and the food, generally tastes fresh and not stale, they have free WiFi for my phone watching pleasure and the employees aren't grumpy when you're eating inside. I'm sad that it's not a Taco Bell I can walk to, but satisfied it's quick, efficient and they're open weird enough hours so I don't have to drive when I forget to grab my lunch out of the fridge. read more

Never going back. Ordered via drive-thru today, got the double quarter pounder. Fortunately I had flipped my burger over before biting into it... found a moldy bun. Took it back, and barely got a reaction out of the manager. No apology. read more

McDonald's - Double quarter pounder with mold - Burgers Near Me - Lyndon, Kentucky

It's McDonald's; there's not much to say here if you've ever been to a McDonald's. The only thing of note and importance is that this particular location is often super slow in the drive thru. Sometimes you're waiting 2-3 minutes before you can even order staring at the speaker. read more

This is the worst run McDonald's I have ever been to in my life. I just got ripped off for a coffee. They do not care, they are slow, and it basically means that their leader ship is garbage complete garbage leader ship. The manager should quit. That garbage leader needs to quit the business and never ever touch a food or restaurant again. I wish it would close down it is such garbage. The drive-through line is run by morons. They do not know how to listen you have to repeat yourself three times that's when or if they finally get to you. Worst customer service ever please do not go to the McDonald's it is pure trash run by trash read more

The staff here is incredibly horrible. They have mistreated me in more ways than I can count. The management is no better and they have treated me with discrimination continuously. I am singled out and lied to about products, overcharged and receive cold, nasty food regularly. I have tried complaining to the owner, but they have done nothing to rectify the issue. One time there was even bugs in the ketchup dispenser. Gross. This location should be shut down. read more

Claim to have breakfast 24/7 yet they don't. Hell they aren't open 24/7. Customer service was trash. Hope the food is decent...

It is an absolute joke that they are always out of soft serve ice cream. How hard is it to maintain the machine?!?

Horrible service. Prepaid at kiosk for a lg shake and lg fries. Ice cream machine was down. Took a lg soda in exchange. After waiting 10 min for a lg fries I was not offered a refund. My complaint was ignored by the manager and her boy friend chased me out of the store and threatened me. read more

So, here is my rant of the night. This store sucks ass. Just went thru the drive thru and ordered a 1/4 Pound wit NO KETCHUP. Guess what, ketchup and fries were about room temperature and nasty. Drove back and got refund. This is an ongoing problem at this store. Asked the kid at the drive thru, No ketchup, right? Yes, sir. Wow. $15 an hour and cant make a cheeseburger. read more