This particular McDonald's has lots of room for improvement. The manager seemed extremely stressed and as a result of that she came off as rude. The food was okay. read more

Took a coupon to this location on my way to work at 6am to BOGO and the manager who says her name was MCKAYLA,refused to honor,although the store is 1 of 8 that the Kaplan Family owns.I asked this manager for Mr. Kaplan's business card and she refused.I then went to another store that is also owned by the Kaplan Family,and they not only accepted the coupon,but apologized to me and stated that the previous manager was totally wrong. This manager should be fired.Not suspended but fired,because she showed no professional skills at all. read more

Yesterday took the grandkids out to McDonalds. Of course they want to sit near the playground. There were a few benches in the back which they had signs don't sit here. So we found a table that was obviously dirty, Firs5 thing I had to do was wipe the top. Around the bottom on the floor someone had obviously spilled something and that was covered in napkins. so after wiping the table had to ask someone to please wipe the floor. The food is going downhill, always liked the quarter pounder, that was a dried piece of beef falling apart before I could eat it. If it was not for kids would never eat here. read more

This location does not have any sense of urgency. Waited a good 20+ minutes in the drive through for a simple meal. Drove up to the window to pay and saw workers just standing around not doing anything. I get it, some people dont have the skill to man the fryer or its not their job but management has got to do a better job in training, allocating tasks and actually managing their employees. When the drive thru line is going around the building for a lunch rush, there should be some type of protocol to prevent customers from leaving upset. I've never heard so many people honking in a drive thru line before. NOT a fast food location at all and corporate should probably step in and do something. read more

One of the worst McDonald's. They always screw orders up and the staff is usually a bunch of rude curmudgeons. Never recommend going here.

There is a McDonalds closer to where I live so I am not always passing this one, but on the off chance I'm coming down Sumneytown Pike or I'm at Weis I'll stop by. I'm not a fan of the narrow parking lot and narrow drive thru entrance, and the service to get the milkshakes ready was a bit slow. The food was decent and it got renovated so it looks nicer so that are both pluses. read more

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Zero stars is the correct rating...Ordered food - different person came on speaker and asked a question I could not understand. Had to ask her to repeat it multiple times. Pulled up and paid for order - moved to picked up window. Person at this window looked at me and asked what did I order? I asked how do you not know since I just paid. He threw up his arms and pointed at the monitor. A different person comes to the window and asks the same question. I had to remember the 10 things we ordered. Received order - was missing items. Asked for the missing items and person threw their hands up like it was my fault. I get errors happen but in the end there was no sorry or any type of apology. Really a disappointing experience! read more

Nice but when they make an ice cream cone no gloves !!!! No paper. They just touch my food and bring it to me. Isn't this a health violation? In a pandemic? read more

Let me set the scene first; it's before the rooster is up, I'm picking up my mom at the airport and I forgot to grab my protein shake. I pull up to the McDonald's drive thru and I'm quickly greeted by a cheerful woman. She takes my order, at the window for the money I see her computer is clearly acting up. She handled it like a champ and with a bright smile. Computer issue fixed, she must be the only person there this early because she meets me at the next window. Here I can clearly see the mechanical drink machine has hulk smashed the cups and is beeping up a storm and refusing to spit out my much needed morning coke. Still keeping her cool she takes a cup to the self serve machine in the dining area, gets my drink and gives me my perfectly made sandwich and with a smile we exchange good byes and have a great days. I wish her name was on my receipt because that lady is what service should be like! On a separate note this McDonald's is my normal one and they do typically have good service. They forget you need a straw with your frappe sometimes and I rarely get a centered burger, but still above average. read more

One of the worst McDonald's ever. Take forever to give you your food and almost always messes up you order. And if they don't, there will be some issue like your food burning or something read more

Fresh hot fries. The only redeeming item in the food menu and only when done right. This location did just that. Piping hot, not too salty, French fries perfection. (For McDonalds that is) Quick service and friendly staff too. read more

I went to this McDonald's in seek of 3 things. 2 large fries and extra ketchup. After waiting what seemed like an eternity it the drive thru line we had finally received our delicious eats. But there had been a complication with our order NO KETCHUP!!! One star for dry fries and no ketchup.. read more

Over the past few years this McDonalds has gotten worse and worse. On November 26 I visited the drive through for what I thought was a qick meal. There were around 8 cars in line must have sat there for 15 -20 minutes or longer. Finally got up to the window to pay but no one was there! So I beeped the horn and someone finally came and took the money but no excuse or apology for the long wait. Many Of the employees act like you are doing them a favor. Terrible attitudes and long waits. Was there again ( inisde) over last weekend to the tune of employees yelling at each other, and long waits for food. I will be going somewhere else where the service and people are reasonable. read more

Please be aware of the price switch that a certain manager there knows about but won't honor. They display one price on the drive thru menu and then charge a different higher price when you get to the window, bait and switch. When i called the manager out on it he got angry and threatening. We actually got into a verbal back and forth. I mentioned he should honor what's listed. I could not believe he was representing one of America's largest corporations. I haven't seen him in awhile so maybe they canned him. I won't go back because he's a loose cannon and he's scary. read more

My boyfriend and I went here last night for dinner and the customer service was ridiculously bad. I'm usually not one to complain about any type of service even if it is bad but this crossed a line. While my bf was ordering his food the lady taking our order (ig she was a manager idk she had purple hair in a ponytail) she gave him the most attitude and was like "IS THAT ALL?" while looking like it's the last thing she wanted to be doing. While I hadn't ordered my food yet, she gave us the total and I just paid. So because she was in such a rush for no reason, I had to go back up and make a second order just because I wasn't able to order my food. Then as we sat down she basically told us they were closing which was fine and she told us we could eat real quick but then she kept walking back to the section we were sitting in, making us feel disturbed and uncomfortable and rushed, forcing us to take our dinner to the car. The food was fine but I was very disappointed by the interaction between ourselves and the employee. read more

The food is good and most of the employees seem nice, but the one guy working there named "Alex" or something similar (has huge ugly spiked up hair) is one of the rudest people I've ever come across. Treated his employees lower than dirt and was quite rude to me and my family. read more