Anytime me and family go to this location Miguel is nothing but friendly & has a smile! He stands out among the staff! Always ready to help if we ask for anything. If only the rest of staff would have great customer service skills too. We where there today I accidentally ordered on app an put drive thru yet I was in restaurant. He was totally accommodating & said dont worry its okay. read more

Customer service is amazingly sad! Apparently, everybody else think so. This is definitely a management problem and not an employee. read more

Worst mc Donald's ever!!!! Andrea could not get the order right like she was special.. she then passed the order to Miguel that was another special... we were there for 30 min for a simple order of 4 mc flurry's and 2 combo meal.. they are both illiterate and can't seem to get order correct.. they also had false advertising not giving us the World Cup favor when we order2 combos.. we never got a receipt and insisted we do the order and refund 3 times.. horrible horrible place.. again worst experience ever read more

Another order wrong. You need to train your staff. Be aware check your food before you leave.

Well I went this morning to get a platter breakfast no combo and it included - scrambled eggs , bacon that I asked to be extra crispy ( didn't get it that way ) as well as four strips of French toast ) they were SO HARD I could barely eat them , I threw them away not worth the calories since they were OVER COOKED, see my video and pic. As well as the hash brown which was fine . 1. Customer service was ok 4/5 not over friendly didn't ask if I wanted anything else, didn't give my receipt which I always want for my FETCH points . 2. Food . Eggs 4-5 little over cooked you can see some brown areas on the eggs . 3. Hash browns 5-5 4. Bacon 3-5 not crispy as all 5. French Toast 1-5 completely over cooked hard as a rock . Tossed not happy / what happened to the yummy pancakes ? Ok well my breakfast will come from Trabuco Jack in the Box from now on they get it right every time . As for lunch or dinners this location gets it right so I am not going to down this location they Just missed the point today !! read more

My local Mickey D's around the corner. Love that it's close by for those Big Mac and salty fries cravings! Breakfast is always a treat with their Buy 1, Add One For $1 deals. Don't sleep on them Happy Meals or Seasonal Collab Meal Deals. (Can't wait for the McGrinch Meal coming!) This restaurant is clean inside and crew appear to be happy. The attendant who deliver the food for those drive-in orders always have a smile and are polite. Also, this branch has a kids play area so it's always a hit. Drive through is a breeze with mobile orders but there are always some who don't have the app? And place their orders via the menu board and pay at the first window. No big deal. All in all great service all around and super glad this is here in my area. *No pics as we inhaled our breakfast as we got thangs to do! read more

Corporate should close this location down! It's filthy and the workers are completely incompetent. After waiting 20 minutes for my table order, I found my order was never filled. When I asked for my money back, it took another 5 minutes to find someone who knew how to refund me. BTW, The employee that first took my order badmouthed me in Spanish as I was leaving. read more

Seriously the worst McD I've experienced. They are super slow and unattentive. Ordered an app order for curbside. Literally waited 20 min for the order. Had to go inside to get it. Only to find out after I got home, the order was wrong and had to throw it away. Good job McD Ladera. You guys suck! read more

McDonald's - Fast Food Near Me - Ladera Ranch, California

At drive-through, had coupon for one premium sandwich free with purchase of one premium sandwich. We ordered the premium fish sandwich and asked for any premium burger. Opened the bag and surprise! a tiny little cheeseburger. NOT premium. Then window handed us coke; did not order, but got charged for it. DEMANDING one free premium burger and refund of the coke we didn't order. You used to give great service; now it's awful and no one even CARES read more

This Ladera ranch location has gone to crap since the Hill family sold the franchise. The new management seems to not train their employees the McDonald's way of doing things. I worked at McDonald's in high school and we were trained to do the job the way McDonald's wanted it done. I went through the drive through tonight and the automated voice asked if I'm using my app code. I said yes then silence. I waited about 2-4 minutes, silence. I drive through and see the manager on his cell phone, a few steps from the drive through register. I know they hear beeping when a car is in the drive through. Again, since the Hill family left, the service has been awful. Also my online order got canceled , even after I switched it to pick up in drive through. Bye Ladera McDonald's!! McDonald's corporate needs to retrain this location. read more

they don't know how to take orders. employees don't work with you even when you try to explain it to them. I don't do reviews but people deserve to know how this McDonald is running read more

Declined to take my order and serve me food when they close in 30 minutes. This specific location should be open till 11pm apparently, the app even confirmed it. Drove there to see employees still working in the place, lights are all on but door locked. They began making hand gestures for me to leave. If yall are going to keep letting your workplace shut down earlier than listed, at least do one thing right and list the correct time the establishment closes. read more

As someone who worked 16 years for a fast food competitor of McDonalds, I know a thing or two about great service. I understand constraints in labor, dealing with the general public, etc.... But getting the right order and the value of your order can still be accomplished. The last 2 visits have been poor at this location in Ladera Ranch. I went through the drive-thru the first visit and as I drive away discovered my soda was wrong after confirming it twice. I parked and went inside only to have to wait to get it correct because they were paying attention to the drive-thru and not the counter. My most recent visit had more order completely wrong at the pay window, (not mixed up with another, wrong on mine). After the first window fixed it I got to the pick-up window and was handed my order. The sandwich was fish (I dont eat fish) and you can see by the picture the large fry I got, 1/2 full. At the prices they charge this is just unacceptable. I complained to corporate in an effort to not go public as Ladera is a small town, and corporate just said they can handle it at the local level. I asked willl someone be contacing me and the letter I got back was exactly the same. So, they, corporate doesn't seem to even care how theu operate and when poor service happens all ths time, good luck. I hardly write poor reviews, so if I take the time to do so it's buyer beware. read more

McDonald's - This is a over $5 large fry, 1/2 full. - Fast Food Near Me - Ladera Ranch, California

See all

Long gone are the days that parents take their children to McDonalds and just let'em loose in the playground. Long gone are the days that a McDonalds were filled with customers. Nowadays, it's just a long line of cars going through the drive-through. Even so, we decided to check this place out, and boy was this place clean (and big!) There was even a section that was walled off by glass where the playground was. They even had a seating section for the playground with like a tablet or something. The emptiness of this place really hit me hard, but McDonalds was a nostalgic place for me. Anyways, we got some ice cream and talked with some of the staff and left. It was a good time. Oh, I didn't realize that McDonalds had such a wide variety of food and dessert. I guess that happens when you haven't been there for so long! read more

I used the drive-through today and was delighted when the gentleman that rang me up told me to have a blessed day. Then, I got to the window to pick up my order, and that employee also told me to have a blessed day! We need more of this! Loved it! read more

I love this place very much because it has delicious food, nice service, and neat ambiance. read more

McDonald's - Food. - Fast Food Near Me - Ladera Ranch, California

See all

Shungo the cashier simply won't look at you when you ask for a cup for water, even get pointed out he will still refuse. Here is the number of manager give me for reporting the incident to their 'corporate' and here is his name. Have everything video record, will make sure everyone knows about my experience. read more

McDonald's - Fast Food Near Me - Ladera Ranch, California

See all

Ive consistently gone to this mcdonalds with none of those times having issues and the food is always good.

Went through the drive through and this isn't the only time I've had this problem at this location. We ordered hot cakes with a side of bacon and not only was the food cold but the portion size was so terrible read more

McDonald's - Hotcakes and bacon - Fast Food Near Me - Ladera Ranch, California

They so disrespect to door dash and urber eat driver . We have to wait more than 20 minutes for order . Because they prefer serve to people who dine in and drive thru read more

drive Thru was the worst service. I asked to repeat themselves and they would stay quiet and not respond. had to repeat myself multiple times because I was not getting a response back to confirm they heard my order. Then they charged me for the nugget sauce and when I got home down the street ALL MY FOOD WAS SUPER COLD, STALE AND TASTED LIKE IT'D BEEN SITTING THERE FOR A LONG TIME. Very displeased read more

The management is bad, disorganized, and lack of customer service. It would be helpful if the actually opened at the advertised time instead of making customers unnecessarily wait read more

For a Sunday Night - Great Quality at the Ladera Ranch McDonalds (BIG MAC, fries, hamburger, and Chicken Nuggets were on point) Everything was fresh. However, the LARGE Café Mocha turned out to be "Less Than Large"! When I asked the cashier about the cup being half empty, she said, "That's the way we make it!" Pretty sure that Ladera Ranch, Starbucks (across the parking lot) would have filled the cup up! $4.00 for half a cup of McCafe coffee is a crime! But I couldn't get a BigMac and fries at Starbucks . Cheated. read more

See all

My 17 yr old son went in for a scheduled interview twice and the interviewer was a no show both times. Thanks for wasting my kids time. If anybody knows the owners email I would love to tell him how unprofessional his managers are. read more

Filthy floor tables came to eat something but every where I want to seat was filthy so I left went to chick fill a a lot better seems like there is no management at that location it was around 4:30pm read more

We stopped tonight for the McRib since we love them. Came to $36.13 for 4 McRib, 2 small fries, I plain hamburger. The workers looked like hippy slobs. Long hair , greasy , not combed. No uniforms! No gloves. Touched my food after touching dirty money . Thinking of calling Orange County health department. Took over 10 minutes in drive thru. McDonald's is taking advantage of the new $20.00 an hour law before it even takes effect April 2024! I would rather eat at In and Out!! Better food, better prices, everyone is groomed, bathed, and in Uniform! They also don't touch food after handling money. They wash their hands. This is last time we eat here! I hope the greedy owners close down and go out of business. They probably plan to bring in robots and computers to order next year anyways . They will use the new as the excuse for their prices ! read more

See all

The same thing happened 3 times at this McDonald's branch. Last time, I was forced to cancel my app order after 10 minutes was passed. Today my mac app showed my order was all ready at the counter,but it wasn't. One of there crew told me to wait as they were just making new coffee. I told him I had to leaving because I didn't have time, the employee just looking at me without apologizing. This is my first time seeing a restaurant that operates so poorly. We will call McDonald's headquarters later read more

Made a large order right when they opened for breakfast. All the food was delicious and the service from the window to the morning manager who delivered my food was prompt and courteous. Despite two delivery trucks outside and obvious busy work going on, they managed my order with speed and efficiency. Don't always get the best service in fast food drive thrus, but today at this location I did. Good job. read more

Took them 14 min to make a vanilla cone . Its just bad customer service. Waiting all this time while employees where doing nothing

Drive thru sucks! Made us pull around and park to wait for food. Reason given is short staffed. This location not hiring enough people to keep drive thru open. Already down to one drive thru lane. Owner of this location sucks and makes customers waste time and gas = more money out of our pocket! Don't go here! Update on review. Got home and large fries ordered not in bag! Staff also incompetent! read more

Fucking trash everything was wrong I waited 20 minutes to be told I need to wait another 4 out front!? What for so corporate thinks they're getting orders done faster than they are?? Fuck that every person I talked to was an idiot I'll never go back to this location read more

No service. No one to take our order. Had to use touch screen to order and it was hard to use. Then we had to wait a long time for our order. read more

One of my goto places for coffee or a quick snack. Going across the USA I see McDonald's serving Steak Egg and Cheese Bagel . We haven't seen it here for 25 years. Please bring it back! read more

McDonald's - Steak Egg and Cheese Bagel - Fast Food Near Me - Ladera Ranch, California

Terrible service, rude employees... stay away!!! They locked the entrance door due to lack of staff.... unbelievable!!! read more

Asian cashier in the front needs an attitude check. Maybe this is the new customer service? Having a cashier, should we be thankful it's not full blown AI right now? Welcome to 2024 in California ladies and gentleman. $20 min wage, higher McDonald's prices with the same crap quality but the bonus is you get poor customer service too, the new bundle deal of crap. read more

This McDonalds does an exceptional job at continuing the disappointment that accompanies the name "McDonalds". Every time we visit this location, we know there will either be something wrong or we will get terrible service. Tonight was the trifecta- rude service at the order screen and the window, cold food and NO sauce for our 20 nuggets, and the notorious ice cream machine not working. It has almost become a family joke as to what mess this location will dish out each time we try it again. We have attempted to call management, left messages and never received a return call. If management and owners don't care to improve the quality of their business, why should the employees? It's become an expectation and that sucks. read more

Every single time I've been through this drive thru I've been parked in the front. WTF is the point of a drive thru if you're going to park everyone?? No other fast food establishment this problem!!! read more

Curbside service took over 10 minutes and still nothing. Had to walk in to pick up. What do you offer consider kick up for if you have no idea how to use it ? Buyer beware !!! read more

Don't buy their large size French fries, because it is a "scam", they use large box package but only gave you about medium size amount of fries. They basically steal from customers by doing this. Meanwhile the restaurant is dirty, especially the kids play ground, my son caught a cold after play in that play ground, probably because it is full of germs. read more

First, to get it out of the way, the employees are generally OK. Not great but not bad, so that's good. The real problem is ridiculously high prices and the lack of 2 for $X deals that many other locations have for breakfast items. This location is incredibly greedy. The other problem is that they can be really slow. There is almost no point to mobile ordering (other than trying to use deals to bring the price down to something SLIGHTLY more reasonable) when you still have to wait 10 minutes for simple orders. Often, when going through the drive-thru to pick up a mobile order, they'll have me park and wait, even when there's no car behind me. It just makes it less convenient, and whenever they ask me to do that, I know I'm going to have to wait for 8-10 minutes. Mind you, this is not during busy peak times. Side note: One time, I ordered the Bacon Cajun Ranch McCrispy (which is now gone) and they forgot to put bacon on it...It's like one of six ingredients total. This wasn't even during a busy period. Mistakes happen, but it's frustrating when prices are high and the food isn't even very fast anymore. In fact, wait times are always the longest when it comes to chicken sandwiches. At least they tasted fresh. I just don't know why they can't be faster when prices are that high. Nowadays, this greedy franchise location is expensive and slow and too rarely has new or seasonal offerings. What's the point anymore? read more