I've had one of the most unprofessional and racist drive-thru experiences I've ever had here. When I pulled up, the employee made a sarcastic comment about my vehicle and questioned why I expect to be served. When I asked her to repeat what she said, she immediately backtracked and went silent. At that point, I felt uncomfortable and concerned about the safety of my food. When I calmly said I would leave and write a review instead, the employee leaned out of the window and mockingly said she would read it. This was not a misunderstanding. It was a hostile attitude and a complete lack of basic customer service. I don't care what someone drives. I don't care who they are. I care about being treated with respect and professionalism when ordering food. Management seriously needs to retrain staff or review who they put on customer-facing shifts. This interaction alone guarantees I won't be stopping here again. I do not need racial abusive remarks thrown at me just because of what I'm driving. This is sociopathy. read more

In less than a week I somehow visited both the best McDonalds I have ever been to outside Boston with the fireplace in the dining room and the worst McDonalds I have ever been to at this location outside Austin. It would make a fun point-to-point trip for novelty travel vloggers like Ian, you know the one Ian if you spend enough time online, "air conditioning outside!"-Ian, someone I would definitely be best friends with given our common interests in key lime pie and whimsy. These are two entirely separate worlds apart from the good one outside Boston and this awful one right here. I pulled off the road after a difficult work day in Austin on the way back into Houston for a refreshing frozen Coke. The best frozen Coke I ever had was in Orlando just a few weeks ago, they mixed both the vanilla coke and cherry coke flavours as a secret (well, less-secret-now) VIP favour to me in Disney Springs. I wanted to re-live that experience or at least get as near as possible to it for refreshment you can find close to the highway between Austin and Houston. I moseyed on in to order in the store since outside Boston I found a fireplace in the dining room at that McDonalds. What would I find here outside Austin, maybe a banjo? A steer that they are supposed to be famous for around here? A drag queen that got sidetracked whilst getting dressed that morning and left the house gussied up as Bing Bong (on a normal day, not Halloweekend) rather than in drag? Maybe something else? The sky is the limit on these possibilities once you find a fireplace in a McDonalds dining room, anything can happen in a dining room now. I ordered my frozen coke and paid. I waited for my order. I had already ordered and paid, mind you. Then the guy comes out and tells me that the frozen coke machine is broken. Why did they let me order and pay for something they knew they did not have? I said ok, gimme the frozen Dr Pepper since we can't have everything but we can get close. He said that machine was broken, but somehow inexplicably they had the frozen blue one working. Da fuq? There is only one freezy drink machine, it is an unholy drink cloaca where all flavours come out of one hole like a Coke freestyle stand in Orlando, it is not separate holes for each beverage like Club Cool in Epcot. I accepted the blue thing I did not want since I had already ordered and paid and the traffic was only getting worse on the road so I wanted to get back on the road to Houston. I was presented with a blue thing that was like 75% filled. It tasted and smelled like it had been mixed with Sam Vimes' dirty boots and rubber cement. It was dreadful. I am a certified hater (see my one star reviews from the particularly spicy years of 2011-2016) so I actually WOULD wish this on my worst enemy, but not myself. I was plenty fine it was not completely filled after all since it was assigned immediately to the circular filing system. Don't mess with [frozen cokes] read more

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Pretty sure I got food poisoning- was the last thing I ate before 24 hours of severe issues :( Unfortunately I don't have anything positive to say about this McDs location ... the drive through line was backed up so far and every step of the process was dragged out . I regretted coming here, but really needed my roadtrip fry - fix . By the time I thought I should give up , I was too far into the drive through line . When I finally made it to the speaker to order I was asked to wait and sat there for so long I was contemplating driving up to the window itself . read more

McDonald's - Burgers Near Me - La Grange, Texas

Stopped here to use the restroom and get a bite to eat on our way back home from Austin. I've been here once before but went through the drive thru. I'm rating this location with 2 stars instead of 1 because I love the convenience of the automatic doors at the entrance/exit and that the restroom was decent. We pulled up around 3:15 and noticed the parking lot was empty and that there were no customers in the drive thru. I don't recall a time that I've ever been to a McDonald's and it not be busy. When we walked in, the first thing I saw were fries everywhere on the floor, trash on the tables and two of the employees posted up at the front counter having their own side conversation! So there was no reason the lobby should have looked the way it did. I thought to myself, if the lobby looked unkept, I was sure the restroom was going to be just as bad if not worse; I was surprised. The restroom was actually decent! No toilet paper on the floor; no trash running over in the receptacle. The way the lobby looked, made me give a hard pass on ordering anything to eat because it gave me the impression that the crew that worked here was lazy ‍ It was like seeing how someone keeps a very untidy home and then have the nerve to offer you something to eat; no thank you. read more

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This is a 2 Star McDonalds. The dining area was clean but the staff and the manager have no appreciation for customers. There were two people ahead of us when we arrived and placed our order. 30 minutes later we received our food. Cold fries and not a single burger had tomatoes on it as ordered. I stood at the counter and was looked at and ignored for several minutes just to request some bbq sauce. As you can see in my pic, nine people are waiting as well and there were more. All ordered after we did. People were upset and running out of patience. I doubt we will be stopping here again as there are other local choices. read more

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looked the girl right in the eyes and asked for salt, pepper, and ketchup. A minute later she hands me the bag without it. this was at 8:40 pm on 9-6-25. LAMO read more

Slow Service. Lied about ice cream not working. Unhappy employees. Was an overall horrible experience and I've never had to wait 30-40 minutes for mcdonalds at 9 pm. read more

We stopped going to McDonald's years ago but due to injury I've been house bound for roughly a month. During this time I've ordered from this McDonald's, through their delivery app twice now. Both times Door Dash did the delivery and both times the restaurant forgot 2 double cheese burgers and 2 large fries. They don't allow the Dashers to check the order for accuracy, so when it arrived I opened it in front of the delivery person and sure enough she agreed and witnessed they were missing again just like last time. I thought she was going to cry. I called McDs just to be tossed into voicemail and LMTC. You then get the pleasure of trying to get a hold of someone at Door Dash in India and they tell you to go to customer service online and hang up on you. The process of filing a claim over $8 of food absolutely sucks and so does this McDonald's for not returning my call and making me go through this after making the same exact mistake again a month later. I doubt I'll use either company any time soon. read more

Just can't seem to ever get it right. I ordered the LT special edition gold crispy and they messed the whole thing up. There was no bacon on it and had little to no sauce AND the chicken was supposed to be a normal patty but it was spicy. Everything was wrong about it. My son ordered a six piece kids meal and that was okay but they forgot both my sauce and my sons. Just always messing up at this location constantly, the only reason I come back is for my kids. Don't eat here. read more

I've been here two times. The first the chicken was raw. The second, it took forever, over 40 minute.

Not a fast food restaurant for sure and the customer service is awful most of the time.

Poor customer service, we ordered on the kiosk and the point is to order and we get the food delivered but they never deliver the food they always blare out the order so i dont get the point of ordering in the kiosk i think the supervisor should do a better job and push for a successful outcome. read more

NOT WORTH THE STOP CUSTOMER SERVICE 0 Stars Speed of service 0 stars Prices are reasonable The managers were so unprofessional. The same flavor in food as any McDonald's. Tho the temperature may vary depending on how long you been in line. Waiting for your food is eternal and when it comes out, the order is wrong. The lobby isn't cleaned throughout the day. The wait time is what really upset me. Waiting more than 20 mins in drive thru.. having to come inside to ask for my order and being told it's on the way. Another 20 minutes pass by, cars behind me are reviving their orders before and have seen plenty of people come and go from the lobby. They all received their orders before mine came out. Keep in mind I only had 2 meal combos and it was taking over 45 minutes to receive my food. I used to love this McDonald's 10 years ago ... now it's a DISASTER. read more

Dining room locked at 5 PM. No access to restrooms. Asked to pull forward at drive-through and then had to wait 15 minutes for nuggets and fries. It wasn't like they were even waiting on guests inside the lobby. Don't understand why this place has such poor service with such a great location. read more

If you really love McDonald's food, and especially if you don't, avoid this place at all costs. Floors slick with grease, dirty tables, air conditioners that drip on tables, and slovenly staff (my apologies to actual sloths, who would outlap these people.) If this is in the customer area, can you imagine the conditions behind the scenes, where the food is prepared? Eeks! And I shudder at the thought of the restrooms, especially since this restaurant is on a highway. I wasn't brave enough to enter what I can only imagine would be a challenge worthy of Indiana Jones. If you want breakfast, go across the road to Weikel's. They have more than just their absolutely heavenly kolaches. Have a cottage cheese one for me. If you want lunch, go to Reba's. Their best pizza is The Pesto. Trust me. Great variety of other choices, too. For dinner, try Las Fuentes. With at least one margarita, of course. read more

THIS PLACE IS HORRIBLE. The service is bad and the workers don't know how to work. The dinning room is decent but with costumers are all over the place. read more

When I walked in the manager ran over and took my order. He was overly sweet. The food was ready in seconds. Good job.

Place is straight ass. Shitty service. Long wait time. Lady who took my order should quit. Sounds like she hates taking orders. Walks like a penguin side to side. read more

Service is terrible no one was running the register forced to use self service kiosk, a crippled turtle with no legs can move faster than the drive thru. Most of the staff doesn't speak English, they fired anyone worth keeping Can I give a 0 star rating? read more

the food was good the places was clean and it took 10 minutes for the food to come out and the bath room were clean

Went here today and ate inside. We usually use drive thru. After seeing all the negative reviews I decided to share my experience. Order was prepared correctly and efficiently. Place was clean. Manager was very helpful with to go order as well. Not sure why so many bad reviews. Beats the other McDonald's in this area hands down. read more

Very very slow. Only one guest in front of me that wasn't even at the counter. Took 13 minutes after I ordered to get a McChicken Sandwich with only lettuce. Only gave two stars because the employee was at least nice read more

avoid at all cost worst McDonald's iv ever been to workers don't care. chicken nuggets were old and hard cheese burger was just thrown in the bag half wrapped we didn't even eat the food. read more

So you're driving back from Austin to Houston from a daytrip and it occurs to you that you're kind of in the middle of nowhere (apologies to LaGrange folks), need to take a leak, getting kind of hungry, need to download a podcast since your wireless data is spotty and can't sustain a stream, and could use a drink. Follow the golden arches my friend and they will give you food that's pretty much like every other McDonald's (take that as you will) and amazingly enough, their wifi works out there. Pro Tip: getting out of the parking lot is weird. If you follow the street parallel to the freeway, you'll go off road. Best to turn around the same way you came in. That's how it's done in La Grange. read more

Went thru the drive thru and the customer in front of me and the employee taking orders got into an argument and were yelling and cussing at the drive thru where you order and the customer drove off. I ordered a vanilla latte and paid. Took forever only to be told at the pick up window they weren't making any lattes. I asked for refund and they told me to pull up and wait they'd bring my refund out which took another 5-10min. I think they need some new management based on past reviews here. read more

Absolute worst line. No one car moved for 30 minutes. Don't waste your time going here

Best McDonald's I have been to in about 15 years. Food was so fresh I don't even think this review will do it justice. Kudos to the owner and employees. read more

20 minutes to get through the drive through. On non peak hours at that. This is consistent every time we stop here. Has to be the most mis-managed McDonalds in Texas. read more

Wow!! The worst service ever. In fact, there is no service because all of it is based on kiosks. This poor old man that can't see and barely walk was REFUSED service. The manager told me he didn't care if I got an order in and if I left. All tables were full with people with numbers waiting on their food. One lady yelled to get their attention to let them know that they had either lost her order or they gave it to someone else. The bathrooms were a zoo and of course, gross. Just go to another place and stay away from here read more

Quan was very friendly and did a great job at the register. The food was out within 1-2 minutes and they even came to make sure we got everything. What a change from the past! read more

Nobody was in a hurry to do anything. The only way to order was via kiosk. The line for the kiosk was 3 deep. The final straw was when what I assumed to be the manager had his pants down exposing his underwear on purpose. We left. read more

The managers of this restaurant need to appreciate that they have a newly remodeled store and take care of it. This store is consistently filthy and the night manager rushes to the door closing it on customers to detour them from coming inside. He'll lock the door if he notices a customer drive up way before closing and get mad if they want to come in and order, telling them "how far he has to drive to get home." As well, the employees never get orders correct and have terrible attitudes when they have to wait on customers. It's not that difficult to hold the ketchup or go light on the mayo. This place is very dirty and the folks working in this McDonalds are not caring or making any effort to keep it clean. Yukkkk! read more

Stopped by to go to restroom and get a drink. It was 3:30 on a Tuesday. The doors were locked and it was dark inside. The drive thru appeared to be open with a very long line. I left. This happened to me a couple of years ago at same location. I went through drive through and their coffee drinks were completely unavailable. Whoever is managing this McDonald's does not have a clue. Whoever monitors this franchise needs to step in for the good of the McDonald's brand. Wow! read more

Wtf they had NO drinks at all. Twice I've come through the drive thru and the guy tells me to pull up to cheat his drive thru time. Once even told me to back up again to get my food. That just ridiculous. You guys suck. read more

Dirty, slow, and bad customer service. This is Not the place to stop when your kids say "I need to go potty" tell them to hold it until Whataburger. read more

Restuant has a fly problem and bathrooms are disgusting. Bundle of trash outside and trash around the parking lot.

Not good. The orders are often wrong. Staff is often rude or without a brain. This McD's has gone down hill for several years. Just yuck

Normally when I stop at McDonald's to use the bathroom, I'll buy some food to justify using the bathroom. Not here. The bathroom was disgusting. Last time the bowl was scrubbed? Maybe 2010? Hand dryer not clean. Who knows what the kitchen is like... The nice thing about stopping at McDonald's on the road is that it should be a consistently decent experience regardless of where you are. Not the case here. read more

The Young man, I believe he is part of the Management Team working 04/27/2019 @ 06:07AM was very friendly. He expedited the order and had me on my way quickly. Over the years I have not been timid about sharing both positive and negative feedback about this location in the past to the point of sending a letter to the owner. After this visit and one prior about a week ago it appears that some changes are being made regarding the caliber of associates on the front line as well as their deportment while on the clock. During both recent visits I failed to hear the yelling and loud talk coming from associates in the fry station and cook's line often involving the person at the front counter. Glad to see a a more professional atmosphere and look forward to more of it moving forward. read more

Well i just had the best experience at a McDonald's ever. I went through at 0720 today while Quan (i think that's his name) was working, and honestly, he was just funny and delightful as a person. If I'm ever on this side of town, I'll make sure to come here, but only if he's working!! He made my day, and my dogs (i have 3 in my truck right now lol) day!! read more