i have been waiting for my milkshake for over an hour!!!!! cant get in the store cause its too late and they wont refund it on the app! give my my milkshake bro i'm actually getting pressed!!! read more

If you love standing at the counter and watching 13 different people who work there walk past you with no acknowledgment that you're there. Until someone semi important tells them to work counter. I highly recommend. If I could leave zero stars I would. read more

I lived here my whole life and always came to this McDonald's, but the night shift stands around for 30 mins while we were waiting on them to answer us at the drive thru, then waited 15 more mins at the window because they were all huddled around smoking THC pens, they were so high the window worker was slurring his words and then the food maker was so high that he made my wife's big mac terribly, terrible service, we also ordered 30 mins before heading there! read more

McDonald's - So tell me what's wrong with this Big Mac! - Coffee & Tea Near Me - Jefferson City, Tennessee

Should care as much about in house as they do drive thru. Came in with 3 grandkids. Ordered 2 happy meals, cheeseburger, big Mac, fries. Food was barely warm. Big Mac was a mushy mess. Order was plopped on the counter even though I was given a number. The only good thing was my icy drink. Bad experience!!! read more

The employees here constantly hound you to use the mobile app, and when you say yes you are using it, they ask you for a code that changes your order to a "mobile order" preventing you from using any of the coupons in the app. Very obnoxious, I'd rather pay the same amount to not use rewards and coupons at some other place that doesn't constantly hound me about their unusable rewards. read more

They are cooking and preparing food without gloves and the food was cold and they took a long time

No matter how many times I've spoken to Corporate and complained about all the messed up orders and just lack of LIFE or DRIVE in the employees they just keep surprising me by getting even worse if that's possible. It is. A lot worse. I went thru the drive-thru and ordered 2 cheeseburgers. The order was to ADD extra onion and extra pickle to both burgers. How do you mess up EXTRA ONION AND PICKLE ???!!! Well, I'll tell you...you get worse. I got one cheeseburger with one pickle and no onion. The second cheeseburger had NO pickle and NO onion but was smeared with a ton of ketchup to the point if I didn't have the wrapper around the bottom of the burger it would have ruined my brand-new top. Good thing I checked both burgers before I left the parking lot and didn't drive the entire way home (I learned that lesson) and then had to return to the store (many many times). Every order is messed up in one way or another. I even spoke to another customer who had been waiting in his truck for a bag of ICE for over 25 minutes and the store wasn't busy at all when this all happened. Passed orders I've had no meat in the burger, no fries, wrong drink, cold food, cold dead fries that should have been tossed but you know they gotta get our money one way or another...employees are on valiums or something that either brings them down or an upper so they run around looking busy but still out in left field and looking like they've lost the entire one brain they all share. I'd give no stars BUT I had to give 1 star. McDonald's Jefferson City TN.... you all suck and your work isn't worth that wage increase of $15 an hour. I'd pay you nothing because with all the complaints about your food and service that's all you'd be worth. Corporate either close this location or stand over each employee and make sure every order is correct when your notebook for messed up orders has 1 mistake a month then you know the employees are properly trained and the order is correct every time. If the order comes back then you know its intentional and the employees are causing you to pay twice since all that food goes in the garbage and you pay for 2 orders (the original and the correct order. Stop hiring high school drop-outs and retired seniors if this is the best you got in the employee barrel then you deserve to pay twice also. Do better. read more

Never again will I pay $3.17 for something like this. Not sure what the issue was for recievi g something looking like this but feel was unnecessary, it was half melted also! read more

McDonald's - Went to the local McDonald's for a hot fudge sundae and this is what I got for $3.17! Very disappointed. - Coffee & Tea Near Me - Jefferson City, Tennessee

Personally, I went to this McDonald's and the overall vibe wasn't awful. I just got a cream pie, and a pumpkin pie because they didn't have strawberry. I did ask for extra Carmel in my frappe and paid for it, however I felt like I didn't receive that. But it wasn't awful. read more

took them 4 trys just to get the food out to us, the food was NASTY and cold, the fries still frozen, wad of hair in a hamburger and then they cuss you will NEVER be back there EVER read more

This was absolutely the worst experience I have ever had! the workers were talking and saying rude stuff about us and laughing. And the food was cold still. Overall do not recommend. read more

McDonald's - Mad costumer. - Coffee & Tea Near Me - Jefferson City, Tennessee

When I drive my girlfriend to work of the mornings, we enjoy stopping y McDonald's to grab some breakfast. Yesterday's breakfast experience was great!! Today, on contrary, the women working the early morning shift seemed to be a bit menstrual. My girlfriend wanted a steak biscuit. We didn't know McDonald's didn't serve steak biscuits. Although the intercom response was the proper one, my girlfriend didn't like "the way she said it". We joked as we pulled around to the window, "Now you better than to ask for a steak biscuit when you know we don't carry them", hahaha... And we when paid for our food, we paid part in cash and rest on my girlfriend's card. The attendant sighed and exhaled a "woosah" to herself as if she was having hot flashes... Pulling to the second window, I said to my girlfriend, "That lady needs a vacation"! When we get to the second window and collect our food, we ask for 5 packs of mayonnaise. The experience was routine and normal, but when I asked for a single small bag to separate my food from my girlfriend's, the second window attendant retrieved it. However my girlfriend observed and stated as we pulled off, "she acted like that was a problem" and her ice coffee was not as sweet as the day before. I recommend recruiting some vibrant young men to take some of the strain off of the ladies. Today I realized that nobody is perfect, but for a collective group to have a case of a the "Mondays" on a Thursday makes one bear to ask the question: Why? read more

Wow! Newly renovated and state of the art systems to get this place business has been implemented. NICE job franchise owners! The food seriously is soooo good. We keep coming back. The place has been teched out and works out well. Best Mc Donalds In town..oh yeah. read more

I went to McDonald's today they had the Frozen Coke in the fast restaurant on table counter register saying a suggestion if they don't suggest the Frozen Coke it's free. But I suggested it first about the Frozen Coke. Because I don't get have for free. McDonald's Free deal is a Scam. I still have to paid around $1-2 dollars bucks the suggestion only available from 11:00 AM-7:00 PM I was there around 3:33 PM. Everywhere that saying something free don't believe it or trust it you will fall for it and trick and manipulated. I was manipulated by a McDonald's clerk counter today at this location on Saturday, April 16, 2022 around 3 PM in the afternoon so I was manipulated I was at the McDonald's plant suggesting dial frozen Coke I was first want to ask the item but the table on our on the calendar that said if they don't suggest the frozen Coke the frozen Coke is free but I was tricked him manipulate Because I have to pay down two dollars like around two bucks for a frozen Coke that they saying it's free if they don't suggest it and I feel manipulate this is a trick and a scam and McDonald's manipulating the customer about the free frozen Coke so please don't trust the fast food free deal item because it's a scam and I feel manipulated at this MacDonald location here in Jefferson City Tennessee. So please don't fall for it they trying to manipulate you McDonald is trying to manipulate you. read more

This place is not the greatest. They are slow, get orders wrong and have refused several times to make them correct.

This McDonald's has really took a turn for the best, it used to be awful! Not sure if it's got new management or what but I drive from Dandridge just to go to this McDonald's because I know my food will be fresh and the crew is also the friendliest I've ever seen. Awesome work McDonald's! And I actually get all of my order read more

The literal worst McDonald's on the planet. Employees are rude and orders are rarely right. I've worked in the service industry for 12 years... If you're going to be one of two fast food restaurants open after hours, (or anytime for that matter) make sure you're fully staffed, completely stocked, and have a decently kind greeter. I don't care where you go, you should never be greeted with "Go ahead with your order". I've lived in this town for three years and never had a pleasant experience, but I work late and don't have a lot of options (other than coming home from a 16 hour shift at midnight and cooking for myself). This is one of the most respected and critically acclaimed corporations in America..... let's be honest... it's not hard to be kind AND also get an order right. Like come on. read more

Went through the drive thru to get me, my wife and my 3&4 year old food for dinner. Apparently they was having issues with the fryer and needed me to pull to a parking spot(no big deal things happen) however where they asked me to park there was a truck with a trailer parked sideways so I couldn't pull in there and just pulled in by the area. After 20 minutes I went to lobby door, lobby was closed so I just stood there and waited until a young man came to door. Explained I was still waiting on my food. He apologized and said he'd have it right out. Then the manager walks outside looks where I'm at and says we'll if he wasn't a dumba$$ we would've known where to go. So when the young man came out to bring me my food I told him to let his manager know I didn't appreciate the way he acted. As I'm pulling off the manager opens the door and tells me to suck his di**. Went through to drive thru window to get the managers name. Him and all the employees took off their name tags and refused to give their name . I literally had to call the cops just to be able to get the managers name. I've never been so mad in my life. read more

I've had better service at plenty of other McD's! The cappuccino or Hot Chocolates are often 3/4 full. The service isn't the friendliest. I've had slow service often there. Their drive-thru is fairly decent on timing though. I am not impressed with staff changing the TV monitors to sponge bob when there aren't any kids around, then sitting down to eat. I was watching the news and it was quite rude! It's not the dirtiest, but I've seen messy drink areas/tables when they weren't busy. It's the only McD's in town, so I use it when I'm in the mood for McD's cappuccino or something, but I prefer the one in Dandridge. read more

The foods always cold they don't give you straws or napkins and more times than not they mess your order up

First, i want to start with something positive. This store employs people from our community and this is good for a small towns economy. As a matter of fact on the day of our visit there must have been 15-18 workers in the store. However, this place is noticeably worse than other stores in the area. We have had problems before with the service, but regardless of the number of complaints from myself as well as the many individuals through Yelp nothing is ever done. Why is this? This time it started with the sweet tea that tasted like watered down peach tea. To myself that is just an honest mistake. So long as the employees acknowledge the situation and correct it we still walk away happy with the service. Since I am writing this review you can surmise this did not happen. When we told them about the tea we did eventually get some from the drive thru dispenser, but not before the employee told us that "the tea comes in from the same source in the back thru a tube and it tastes fine". We did not give that statement a response. We simply ate our meals and noticed as we were leaving they never even checked to verify the tea they were selling to other customers was okay. I assure you it was not. Management as aware and did nothing. I know, it's just another burger joint. What do we expect? I'll leave that for you to answer. read more

I hate this place. They always mess food up. On top of that they overcharged because of the "owners". They should just close up shop and call it a day. read more

Came here at 4am and had to wait 15 minutes in the drive thru. The guy inside appolagized multiple times for our wait and gave us our meal for free. He even gave us a kids toy and the food was so fresh! Love this McDonald's. read more

NO! No! No! Wait times are terrible----your order will be incorrect! Unfriendly staff. Go to any other place in the city. None of this food is good, so at least receive some service. read more

Dirty facility, super slow service. Subway is next door, healthier, faster & staff cares. I'll go there. read more

Truly needs new management a.s.a.p! This restaurant has the potential to be one of the best Mcdonalds in the state but falls short in almost every area! It's focused on a fake it till you make it Philosophy when upper management is there it's a total different place but when there not anything goes. read more

I attempted to phone and speak with manager but several times calling no answer finally went to fax. Only issue I have with this store is the terms of endearment that's used by the staff that's taking the order. I personally feel the staff should use baby honey etc with their spouses or significant others not a stranger. I am not their baby or honey. Thanks read more

Every time I go through the drive-thru they ask me to pull forward and park in a space... 10 mins later, you get part of your order, because something is always missing. Plus, if you're waiting on nuggets to cook, your fries are cold. And if you're waiting on fresh fries, then your burger gets cold. Get it together folks! read more

This Mcdonalds is the worse. Having worked there, I know that they don't keep there back area clean. They cut corners on cleaning. The water quality is so bad and it leaks into the drinks. The management does not care about employees and barely about customers. Don't eat here and don't work here. read more

The WORST McDonald's I've EVER been too... I was there at about 3:00 am just getting out of work & ordered food for my co-workers. There was not 1, but 2 hairs in my McChicken. I was missing straws, 2 burgers, and 1 McChicken. Not impressed at all. If I were the boss of this place I'd reevaluate what goes on in there. DISGUSTING. read more

So husband and I went here this morning to have a quick breakfast. Pitiful. Girl over the mic at the drive through sounded like she did not even want to be there, we had simple orders. I had the sausage egg and cheese mcgriddle with a large caramel macchiato iced, husband got the bacon egg and cheese mcgriddle with a large caramel frappe, the meals were 4.58 each than the drinks were 2.48 each. The drinks absolutely are not a large. We had to wait 10 min on my iced caramel macchiato which they messsd up and gave us a hot one when I cant have hot drinks and I asked for iced. Got home to say our food of course it was cold having to wait 10 min on an iced drink my mcgriddle had an egg over hard which i didn't order its supposed to come with scrambled i only got 3 bite into it and a huge grissle hurt my tooth so i had to throw it away the hashbrown tasted awful super greasy tasted like it was cooked in old grease and no crunch what so ever. I will not be going back to this one and if all McDonald's are this way I'll never go to this fast food chain ever again. Don't expect to pay as much as we did for a cheaply made mcgriddle and such a very small special drinks pitiful. read more

I've asked for a large iced coffee several times, they continued to say they didn't have one. So I just said put it in a tea cup and charge me the size of two large ones, fair enough right? Well then they admitted they had a large. So I ordered it extra creamer and sugar, instead of using liquid sugar they used regular. We all know sugar does not dissolve in cold liquids, so therefore a simple coffee, yet over priced was not drinkable on a hot day. I was not expecting the Starbucks experience, just wanted a drinkable cup of cold coffee. read more

Shake machine is always "down" during Shamrock Shake season. I've went 6 days in a row, sometimes multiple times a day just to see if they had it. Nope. Same excuse over & over. Machine is down. If it's been down for that long, they need to either replace it or stop advertising shakes. Also, the past 4 times I've been there, I've had to wait longer than 30 minutes even though it's not busy. I was a manager at McDonald's, so I know how the shake thing works. I used to clean it. Two hours at the most. And we always did it between 10pm-12am. We'd post signs saying the machine was being cleaned. Also, paying extra for bacon & then having to constantly go back in to get bacon added after I've paid $1 extra. This store is ridiculous & either needs new management or people that can actually pay attention to orders. And before people tell me to work there myself, I've tried numerous times. The only time I've had a second interview with them was because I omitted my college education and dressed like a slob. Sorry I'm not a drop out or a stoner. read more

this mcdonald's is absolutely ridiculous. we waited over 20 minutes in line for a cheeseburger, nuggets, fries and an apple pie. we did not receive our fries and there were only 4 nuggets in the 6 piece nugget we ordered. it was also 12:30 in the morning so they were not busy at all. read more