Service-dismal. Is Tia an actual manager or just someone play acting as one? She doesn't know how to speak to people with respect or correct problems. I personally would suggest some retraining on the role. Food-incorrect, and items missing. Why come here when your items won't be in the bag, will definitely be messed up, and the above mentioned manager won't correct the problem? The answer is DON'T. Avoid this location, it's horrible. read more

Worst McDonald's I ever encountered. You only get good service in the morning. When the younger staff arrives prepare to wait forever and receive either burnt or uncooked French fries, or the wrong order. The evening staff is a bunch of lazy kids. I honestly hate this place. read more

Sat at the window for drive through over 5 minutes , nobody noticed, pulled up to the window and watched people dancing and talking inside but nobody noticed I even pulled up to the window. Terrible service read more

Waited at the drive thru for 20 minutes with other cars. Pulled around to the window since it took so long and no one was there. Went to the front and all of the employees were sitting at the tablet, watching us. read more

I have to agree with Tyoko B's review (and all the others for that matter). Yes, yes, it's McDonald's, what can I expect? Well, at least basic customer service and hot french fries We were in a rush on I70 west of Indy to grab some late night dinner on the way to the airport to pick up family (and unfortunately, the airport's dining options are currently closing at 7pm). So what made this experience so lackluster? Well, for one, as slow as it was, they couldn't seem to keep up with the drive thru flow and kept sending cars off to the parking lot to bring over orders which seems to defeat the purpose of drive-thru/fast food. Once we received the food, we found that the fries were cold and chewy (not in a good way) and the sauce we asked for wasn't in the bag. Last but not least, the customer service was very disengaged and not easy to communicate with over the drive thru speaker. Overall, a pretty crummy experience. read more

I genuinely couldn't make this up . Just take a look because after almost 30 minutes of waiting in line *after ordering through the mobile app*, this was just ridiculous. read more

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I've had bad service at fast food, but this was unbearable. The saying "idiot proof" doesn't apply to them. 1 Ice cream cone, and they managed to fuck it up and not even use McDonald's ice cream. read more

Senior coffee was priced right at $.60 and the restaurant was clean. Lady at the counter seemed a little uninterested in waiting on me, but I understand. read more

This restaurant is horrible because the drive through is so slow. We waited over 30 minutes to order. All of the management should be fired and the store closed like the on on Keystone Avenue. Terrible incompetence and horrible service. We are never going back. read more

Usually an ok place to grab something fast. However today, I was Trying to grab a quick bite to eat for lunch. Guy taking my order wasn't listening. I never said anything about chocolate chip cookies, or a chocolate chip shake. All I wanted was my food and a medium chocolate shake. Wouldn't slow down, speak up, or shut up about cookies and chips and shit. Left and got food elsewhere. 1/10 read more

The worst McDonald's ever. Period. Look, I know times are rough but being rude AND making mistakes on top of that is really unnecessary. My daughter wanted chicken nuggets so I went thru the drive thru. 2 iced teas, 1 sweetened and the other sweetened, a 10 piece and regular fry with ranch and bbq sauces. I ended up with a large fry, a diet coke, some cold fries and cold nuggets with no sauce. I only requested a correction of my drink and the young lady at the window tells me she couldn't take the wrong drink back. When I tell her I have no room for the extra drink, she just shuts the window while saying she will get my drink. She then proceeds to awkwardly look at me. Totally weird experience. So, I placed the drink on the drive thru ledge, not being petty but I'm not driving with an extra drink in my hand. If I'd seen the other reviews, I would've passed this place up.. no McDonald's anything is worth crappy, careless, awkward service and cold food. Heck, roadkill on a campfire seems more appetizing. Sorry, not.... read more

McDonald's - COLD OLD FRIES - Fast Food Near Me - Indianapolis, Indiana

Absolutely no excuse for a fast food place to not have the lobby open at 630 am. This has happened multiple times, corporate just needs to go ahead and close this location if the franchise owner can't keep employees. I'd give this place zero stars if it was an option. read more

Took FOREVER ordered on the screen and two people got our food before us. How long does it take to make four happy meals

You want to pay $1.25 for a large cup of ice, congrats this is the place! Got a sip out of my large sweet tea. The older lady with the blonde hair an bad attitude yeah thanks for my ice! Maybe try not complaining about your fellow employees in front of customers and work on customer service. Also, there's a hair on my strawberry and creme pie... looks like an eyelash... this whole experience was just horrible. read more

McDonald's - Hair on my pie.. - Fast Food Near Me - Indianapolis, Indiana

I ordered a double quarter pounder meal it is pink in the middle and also on my chicken sandwich I asked for no tomato's and they still put them on there I don't get how you can send food out not cooked all the way read more

McDonald's - This is a Double Quarter Pounder with Cheese Meal undercooked - Fast Food Near Me - Indianapolis, Indiana

Horrible service, they seem to close when ever they just feel it too. The workers there are ALWAYS rude! I just tried to order food and the lady was such an ass! Nothing but attitude! I ordered a quarter pounder and rung me up, told me to drive around then told me they were out of them! WTF? Don't eat here! read more

Went in for just a large coffee. Didn't mind that it was lukewarm....well cold, but after a few sips, I felt something in mouth. I pulled it out and found out that it was a dead fly. Got the picture to prove it. Didn't bother going back for a refund or another coffee. No thank you. read more

McDonald's - Dead fly in coffee. - Fast Food Near Me - Indianapolis, Indiana

Asked to place a large pickup order for 430 am and was told this was fine. Lobby and drive through hours posted are 5am. Staff did not accommodate the necessary 430 pickup time. Almost 530a and lobby has not opened. Really wish I had not counted on this location to come through for my Staff meal today. What a disappointment, perhaps new mgmt is needed to accommodate posted company hours of operation? Current staff is clearly incapable. read more

Very unsatisfied with the service I received from the person working drive thru and from the manager response. The drive thru person basically through the bag that was ripping through the window at my husband very unprofessional and both the employee and the manager who basically condoned her employees actions. This isn't the first time we had problems with this establishment... read more

I adore McDonald's, buuuuut....Not this one! As a business owner you should respect a Yelpers' review. & at this point, I'm going to go in on McDonald's. Y'all have been warned!! Growin' up, and I'm STILL growin', gots a long way to go! Growin' up; I've been hooked onto McDonald's! I luv their Chicken Nuggets, their sweet tea is like a highlight of my life and I just can't get enough of this goodness like, y'all, whenever we've ordered our food HERE though, the place broke my heart. I'ma tell y'all why this McDonald's broke my heart. I don't expect everything to go my way, knowin' that, that's not how life works; BUT C'MON Y'ALL, SERIOUSLY?! I've never, ever seen these many horrible reviews for MCDONALD'S! I've ordered a 10pc Nugget, sweet tea (keyword y'all = sweet) Yeah, nun'n abt that tea was sweet, I'll tell ya that! I've also ordered fries, with ranch and barbecue sauce. I'm not satisfied with the tea. How could you not put so much care into your own job!??? Like I get that we all got our own issues, but, don't try to like, treat others the way you feel! It shouldn't always have to be about how you feel whenever it's about a business you're working for. At the end of the day, I'm the customer, respect the customer, get earnings in return 100x more than you could ever imagine, but with this attitude, you might as well just stay where you're at, don't expect anything better than what you're already gettin'. Give respect, earn respect! You show respect by being polite and kind. Trait #2: They don't lose their tempers, scream, yell or strike out against others when things don't go their way. That's how you win other people's respect! read more

Stopped here because I thought it would be quick. I was wrong. Drivethru was slow and it was after lunch time. Paid my money was told to pull up and wait I only ordered a cheeseburger and tea! I looked around and there was 4 yes 4 other cars waiting for their food. Not sure if the cook was on strike or what read more

This place gives McDonald's a bad name everywhere. Staff is oblivious. Food is usually cold and fries burnt with no salt. Second time I've been there for breakfast and they were out of biscuits. Lobby locked. Waited 15 minutes in drive through to find out they had no biscuits. I give up on this one. read more

While this location has nice features like great seating and quiet seating, it is not very clean. Located at the intersection of Harding and Morris Streets, the area is largely commercial/industrial. Lots of semis and loading trucks used for immediate local businesses. I stopped in this McDonald's to use the restroom and grab breakfast after dropping my husband at the airport. The women's restroom was atrocious. Toilets had not been properly cleaned in a long time. Splatters of feces all over inner bowl. It was not a recent problem. Very gross. Toilet paper empty and on floor. Greasy floor was slick. I wanted to order food but three employees at counter were discussing requested vacation days and were too busy to deal with me. Finally able to make a drink order ( no, I was not going to get food after seeing the restrooms!). Filled my own drink and returned to counter to ask for a Splenda. Again, I had to interrupt the continuing employee conversation for the request. Finally a manager walked over from drive thru and gave me a Splenda but said nothing to me or employees. Got in my car to leave. Looked around parking lot to see two of the eight vehicles with sleeping individuals. Weird! I will not return to this location.. it would be well worth driving a little farther. read more

I have to give the rotten place a star????? Not even with a piece of a star..... stopped in for Friday night fish sandwich and still after 15 minutes NOTHING! I did not even enjoy listening 6 employees up front standing around BSing..... so I wanted to see the manager and someone came out and told me some worthless line that they were all new employees and so forth and ask me if I wanted my money back. I said yes and even told 4 customers to turn around and go somewhere else. They all said thanks for the tip and walked out. Accomplished that 4 customers did not have to endure the same crap I did. read more

I went to the drive thru to pick up a quick meal for my daughter. There was one car ahead of me. Placed my order, paid and went to the next window to pick up the food. They asked me to pull forward to wait (no cars behind me). Anyway, it took 20 min for them to bring the food out. That's a bit excessive for an order of chicken strips. read more

Stopped here for a quick bite on a road trip, went inside and it was a very tense, hostile environment due to the crew lead (red shirt) Christine. She was yelling at employees in front of customers making the whole lobby an uncomfortable setting. Rude to customers that had been sent in from the drive thru. The employees seemed flustered and scared which lead to incorrect orders even though it was not very busy. I had to ask another employee for her name because she did not have on a name tag and he was new he was hesitant and uncomfortable just asking someone for her name. Christine needs to be retrained in customer service and leadership skills and take an anger management class. She was very rude and unprofessional. read more

Have to give at least one star...but they don't deserve that. Little witches here are rude rude rude, food is cold, and they can't ever get an order right. I don't know who is running this Micky D's...but they should be fired immediately! I can only assume that they have business because there isn't another Mcdonalds for miles. They should close this lame establishment and let the homeless sleep on the land. It's disgusting and management must be on a level of not understanding what a business actually is or how to run one. If I wouldn't go to jail, I'd have punched that loud mouth rude drive through worker who thinks rolling her eyes at me for asking for my large fries to actually be a large rather than a small fry in a large box. Nothing good about this chit hole. read more

There very slow it's dirty inside there full of flies it's just terrible and ghetto I don't recommend this place

I hear all the employees saying f*ck everyone wanting fry's while waiting for my fries that they forgot with my order. No ketchup no napkins no straws out but 10 employees walking around. Manager was respectful but no one else was. read more

I was the only one at the drive through and now I see why ... Food was cold and the girl at the window was rude asf! Never going there again

Very slow! Staff is always unorganized and arguing/cussing about something. My food was rarely correct the few times I gave this McDonald's a chance. Last time I went I was 4th in the drive thru for 15 minutes, and it didn't move! After pulling away without getting my food I saw there wasn't a single customer in the store. So, it was all drive thru they were working on. This place was like this even before the remodel. read more

I went here with my boyfriend Sunday night just to eat sit and talk which we really couldn't do that as the employees who were working were very loud and acting very childish no one seemed how to make a caramel macchiato they gave my boyfriend black coffee we ordered from a. Kiosk and we waited 20 mins before deciding to ask about the food the young lady working got very rude and disrespectful with us and started in the process of us standing there she started calling everyone Brandon she hit a few of her coworkers the manager seemed like she was overwhelmed but didn't do anything as all these kids (employees) were yelling at each other and be loud and very rude this was not the experience I wanted from McDonald's we ended up leaving very quickly read more

This place is terrible. Ordered a meal through the app. I drove up to the window and was told they were closed. I said my order was online. I saw MULTIPLE bags sitting on the ledge and taped up so probably for door dash. She refused to talk to me even though the app had taken my money! I couldn't even get a refund! It was only $3 so I let it go but I can't understand how McDonald's is allowing this to occur. read more

Normally no issues with this location but there was a hair in my wife's fries yuck! Her quarter pounder came without cheese as well! Disgusting! My order was correct they no longer have two cheeseburgers meal either. read more

Honestly the absolute worst McDonald's Iv ever been to! Unfortunately there across from where I work or I'd never go! Constantly gets orders completely wrong and it's impossible to get threw the drive threw in under 20 minutes! I ordered a McDouble only cheese and got 2 buns and only cheese no meat. read more

If I could give it is zero I would. I sat in line for 22 minutes because they couldn't have someone pull around and wait for their order. And when I got my order he had nothing that I asked for and it was wrong. No management because no one said sorry. People on the phone at the front waiting by the register. No worries about making it right for me but they included talking about her weekend and dancing. Worst service everAnd to add a sidenote I asked for no pickles but I still got pickles on everything this time didn't had to bake it the first time read more

Every time I come here to get a meal or a late night snack, they always end up somehow ruining my order ! I try to avoid this particular Md's but, when I do end up having to come here they always take super long & the employees are rude & take forever to get my food ready. My advice ? Go get your cheese burger & grease filled fries somewhere else. read more

Completely incompetent. Ordered $40 worth of food on DoorDash. Half the items were missing. I guess that's one way to make a profit.

Slowest McDonalds ever. Morning drive through 10 to 15 minutes. Ughhh post script. Ordered coffee black. Got cream and sugar. I'll find another franchise location in Indy read more

While I was waiting on my #3, a disgruntled customer walked out and yelled, "You wait 30 minutes for a burger and the cheese ain't even fuckin' melted. Thanks, McDonald's, you put a smile on my face." read more