Asia, Eternity, Kamora, and Jaqueline has amazing customer service ! These ladies are always all over the place, whether it's backing up drive thru, the front counter, or taking orders themselves they are multitasking with ease and a great attitude ! Not to mention they go over and beyond to make sure or correct any orders that go out ! Let's not forget Keshaud he's so nice and respectful even when the customers are frustrated, he still shows great hospitality ! The managers here have great attitudes and also works hard alongside the staff ! Keep up the great work guys read more

I'm a glutton for punishment on this one. They always get my custom orders wrong. Sad part is I go here every single time before I get on Beltway 8 so I can put you something to keep me awake when I drive. I don't like restaurant allowing pronoun centric people manding the cash registers and handing your food. Some of their appearances is absolutely disgusting. read more

The worst food ever it was cold my fries were cold they didn't put my ranch in there they put sweet-and-sour which I didn't order that the nuggets tasted horrible the worst service read more

I made an order on drive-through then they told me to pull up on the next window. They never brought my food. I literally had to get down. Get my child down from the vehicle to get my vehicle for me to be waiting almost 22 minutes on a fast food restaurant this is a very embarrassment this McDonald's. I really don't recommend no one going to this McDonald's going dining or carryout is horrible Please play doesn't even deserve a star having so many employees in there, and just standing as well the managers read more

McDonald's - Fast Food Near Me - Houston, Texas

This place is absolutely horrible and disgusting I order 2 double cheeseburgers and 2 20 pieces nuggets and a spicy snack wrap and 4 large fry's for my kids and I waited for a whole hour and their was only 2 other people ahead of me and by the time I got my food it was cold and I was missing a 20 piece and a large fry and I had to park and go inside to get my order right and they won't even wearing gloves and I could some of them on their phones and it smelt horrible and they were rude about it and they laughed at me so I just went home to give my kids their food and check my double cheeseburgers it smelt weird and the bun was all soggy and it look like mayo but it to thick and it smelt weird and it looked like nut which was gross so I throw that away and my kids got food poisoning from the fry's I want a refund and this is unacceptable I will never get McDonalds again I give McDonald so many chances but this is the last one I recommend nobody ever goes to this McDonald ever again read more

McDonald's - Double Cheeseburger has nut on it - Fast Food Near Me - Houston, Texas

An order was messed up and one manager told us to come back to get it fixed on a different day(less than a week). When my husband went back on a different day for dinner for our daughter the other manager grab the receipt, told him it was too long ago and threw it at him. Started cursing him out and threatened to call the police. He told her he just wanted his order and where's the other manager. She continued to trash talk him and started talking about his private parts. (How did that come about)! So we never received our remake or our money back. Never heard back from corporate after submitting same day on the app. We called the location and they said they would update us and review cameras. They asked us not to go to corporate and they'll take care of it. Still no call back with an update. Been about 2+ months now read more

Really horrible overall experience, french fries were cold, soggy and under salted. Burger was also cold and they didn't get any of my substitutions right in the order. Service was slow and they REFUSED to help me or give me a refund. The inside was dirty and a light EXPLODED and almost killed me while I was inside. If any McDonalds deserves zero stars, it's this one. read more

This is the best McDonald I have ever been. The food is amazing. The service is great and will have ice cream. The ambiance is great to hear. read more

I'm honestly done with this location!! I usually use the curbside feature but lately they have been taking forever to bring out my food. And I normally wouldn't mind the wait if it meant fresh hot fries. But no ...when my fries actually arrive 20 minutes later they are shortcut fry bits that are cold and uncooked altogether. I mean wtf how complicated is it to make normal ass French fries?? I'm a patient person and I understand the world doesn't revolve around me but this McDonald's ain't nothing but a whack double stack! It's happening too often at this location with the long wait for curbside and for nothing but bottom of the barrel fry crumbs. I'm over it. Shut it down!!! read more

McDonald's - French fry bits!! It's True Witchery that they can some how manage to undercook & overcook the same fries. - Fast Food Near Me - Houston, Texas

See all

Now...I've said I was done with ever patronizing this location and meant it. However, my son has asked me to stop by so he can purhase himself some food...has done this for the past few nights after picking him up from work. Well...seems the milkshake machine...yes, you've guessed it... is down each time. However, with different staff manning the drive thru comes different excuses and times for which the machine is "supposed" to be shut down. I can only suggest not planning on ordering milkshakes between 10:30p-and well...ever. Seriously, who am I kidding? Just avoid this location like the plague. There is another one about a mile or so away, on Fuqua. It is worth the short drive... read more

McDonald's - a cup of coffee in a cup holder - Fast Food Near Me - Houston, Texas

Found this. Ewww! Never will eat here, ever again! It looked like him from the ground with hair in it. Nothing that belongs in on the floor should be in the food area! read more

McDonald's - It looks like gum or part of an animal! - Fast Food Near Me - Houston, Texas

Negative stars if I could. I've literally been sitting in the drive thru for 30 min. Started with 5 cars in front of me. 1 car still in front of me. I'm only still in line so I can tell them how horrible of a job they're doing. This is the absolute worst McDonald's I've ever been to. Last time I came here it was a 22 minute wait. I've seen 4 different employees through the back window just walking around on their cell phone. Excuse they gave was there was an Uber order that was allowed to jump in front of the people in line. Still makes no sense if 1 or 2 Uber's jumped in front we should still be through the line in 8 minutes, 15 minutes top. It took me 36 minutes to get to the window and then they didn't know what I ordered and my order wasn't ready. I asked to speak with the manager and she just had Uber excuses too. Needless to say I wasted 38 minutes sitting in the McDonald's drive thru without getting any food because I wasn't waiting any longer and by the time I finished complaining I wouldn't trust that they wouldn't spit in my food. I urge anyone that has issues with this McDonald's to call that number and complain. Best believe I sure did. Now I'm at Jack in the box. 6 cars in front of me. Been here 5 minutes and almost got my food. read more

McDonald's - Fast Food Near Me - Houston, Texas

Missing burger. Ordered 8 burgers 30 pieces of chicken nuggets and 3 large fries. Only got 7 burgers. Missing 1. The most expensive one on the list. read more

McDonald's - Missing burger - Fast Food Near Me - Houston, Texas

So this is McDonald's. I usually go ANY where else. I was starving so what the heck. Food is always mc ok. Got to the window and the young lady could not speak or understand English. After a few minutes of playing Pictionary she goes and finds someone who speaks English. Finally get dipping sauce for my mc nuggets. Go figure read more

3/8/2024 I order 2 spicy sandwich and fries with a happy meal...when I came home I discovered the fries and sandwich was missing so I called up there for the correction. I spoke to Imelda and she did confirm the mistake and told me to come back for the remake. Today 3/22/24 I came back because I don't work on this side of town. I went through the drive through and got the remake...they told me to pull up to the window so once the manager on duty (Roxanne) seen the receipt she said "oh hell no this cost too much". So, she called Imelda and I don't know what the conversation was about. She said "this is too old I'm not giving you anything" so I replied, "what's the reason and can I get corporates number so I can get this resolved" I refuse to give any place any of my hard earned money not to get what I want. So Roxanne replied "it's on the receipt" I said "yall tore me the receipt and it's not on there" she said "I don't care get out of my line" so I said" I don't know what you're problem is but u don't speak to anyone like this a guest or not." Then she said "chink go back to your country u don't belong here and you have a shrimp d***" I said "I'm not gonna leave until I get corporate number" then she said "I'm calling the cops" I said "go ahead and call the cops" so they can have this documented and all of the racial slur. I cannot believe this happened on a remake order. Then the workers behind her were in disbelief. How can a manager say this setting an example for everyone else. Roxanne needs to be fired. It is on camera at 8:30PM. I bet this will be the last time she makes a racial statement to someone. Roxanne made a racial comment 4-5 times not just 1. I don't know who is above Roxanne because she claims that she's above everyone there. So I am making this post. read more

just go to chick fil a you can tell them you want something one way and then they say okay to it and you ask them is what i ordered the way i asked for it and they say yes but then i get the food and its wrong and i go to tell them its wrong and she starts questioning with an attitude on this and that instead of just accepting they were wrong and giving me the correct food i ordered once again just go to chick fil a i know it cost more but its worth not dealing with the headache they'll give you here read more

Not to satisfied I'm a pregnant women and most of us do get upset when we don't get what we want. My fiancé went to get me a burger he clearly said no onions with extra pickles on my double quarter pounder. He gets home give me my burger and I checked no pickles but they sure marked it right on the paper smh. Now I don't want my burger that's what I was craving thanks a lot read more

McDonald's - Fast Food Near Me - Houston, Texas

*COVID RELATED AND RUDE CUSTOMER SERVICE PLZ READ* This McDonald's is like any other McDonald's but recently they hired this really rude young girl. I came through one day with a large order for my family and I kept apologizing by how big it was and she ignored me but I thought fine whatever bc I work in the restaurant business but when I pulled up to the window I said "hiii" and she remarked "all that shit?" And I laughed because I thought maybe she was playing but she starred at me for a weird amount of time and angrily took my payment. It was weird and rude? And the something COVID RELATED happened. This same rude little girl was at the payment window, she gave me my order and I looked inside the bag and moved the fries (so I touched the fries) and it wasn't my order, I nicely said "oh this is a cheeseburger" and she said "what??" And I said "it's a cheeseburger" she looked in the bag and also touched the food and rolled her eyes at me and gave me my food. They then put the wrong order that was touched by me and her back on the line!!!! She had gloves on BUT SHE PUNCHED HOLES SO HER ACRYLIC NAILS BROKE THROUGH. Really fucking gross. Not going back. read more

No matter how I order the food, it always comes out COLD and greasy. Not worth the time and effort at this location.

Almost every time I come to this Mc Donald's they get my Mc Order wrong every time. It's either a missing Mc hash brown or missing a Mc Cheese on my Mc griddle. Also when I go complain about my Mc Order there's always this Mc Manager that gives me a crazy look thinking I'm robbing the McDonalds. I'm Mc tired of going this Mc Donald's because of this Mc Situation. read more

Breakfast only menu at 3:50 AM? No, that's too early. We went elsewhere. The earliest for breakfast should be 5 AM. We went to another fast food joint down the street that is an out of their damn minds. read more

This place needs a visit from the health department. Absolutely disgusting. Made the mistake of trying one more time and it made all of us sick again. I'm more mad at myself for putting my kids thru that. Do not go to this McDonald's unless you want to be sick that night. read more

McDonald's - Fast Food Near Me - Houston, Texas

Drive thru's are a big part of my life, especially when I am on the go.. work, visiting friends, etc. I am not a big fan of most McDonald's. Usually long waits, can't even give me an unsweet tea when I ask for it. This MocDonald's was different. I looked at the line and thought.., well crap it's long and will take me forever, but they were getting people in and out of the drive thru like the speed of lightning. Window staff were very friendly and made sure I had the correct order before I left. I never get that at other McDonald's. This one even got my Hot N Spicy McChicken sandwich right... just the right amount of spicy in the sandwich .. enough to know it was truly spicy, but not overbearing. The got the right amount of mayo on it as well. Many McDonald's put way too much or not enough. They are attached to a gas station and I didn't go in, but the lot and the building itself was very clean and seemed like if they had to do any repiars on the outside that it is taken care of. One thing I liked about this location is that it is not a 'double drive" drive thru. I hate those things and have had bad luck at those... ie: orders getting out to the wrong customer. Note to Management or higher up if you should read this .... I was at the establishment on Sunday June 29, 2014 .. at 716PM.. drive thru receipt number KVS Order 13... The two at the windows working that night should receive KUDOS!! Very polite and making sure my order was correct and getting people in and out fast.... I don't EVER get that at other McDonald's and they did a very good job.. even told me thank you for coming and had smiles on their faces! A very nice touch! read more

Ok here's the deal. I go in to get an caramel ice coffee I go into the rain taste it and it's vanilla I give it to them then in Spanish they say"Don't through it away use it for the next customer" they give me a new one I drink it and it taste like dirt,garbage,cow poop, and real bad stuff I could puke! I decided to just throughout the coffee and just write this. read more

I have 3 kids so I frequent McDonald's more than i'd like, unfortunately lol. Lucky for me the best location for quick and accurate service happens to be the location near my home. This McDonald's on the corner of the BeltWay 8 and Beamer is great. No matter how long the line is, and now with the second lane added to the drive thru it does get crowded, the service flows quite nicely. Only word of caution for this location is ... the crew that works late in the evening is not as great as the breakfast and lunch crew. Enjoy!! read more

Third time in 3 weeks! My son and I have not gotten the coke we ordered! Each time we threw the supposed coke out the window! They are mixing the drinks an they taste like shit ! Wtf people. Three times now really . This is BS!! Just an hour ago my wife stopped at this dam McDonald's 11101 sam Houston pky east ! Beamer and beltway 8 ! Again she thought she was doing something nice for me bringing me a burger fries and a COKE! Dam shit is still mixed with something else or they get their coke from China like everything else now days ! It's unreal that this store has A Coke mix for years now ! WTF !! Fix your shit Mr.McDonald !!! Done !! read more

Told me they only served breakfast at 3:19 am. I just got off work and Ik for a fact that that's not true. I've been there multiple times at the same time and I've always gotten normal food ( a burger ). Missing sales and not having integrity towards the company. read more

Staff was goofing off the whole time, got FOOD POISONING!!!! Ordered from the drive thru, staff very unprofessional & immature.

It is so disgusting people are leaving that would have dined in so many flies.... staff members are courteous. If you don't mind fighting the flies for your food. I won't be back read more

honestly a really ghetto staff . I don't get why they talk to their customers so ugly for no reason yelling at someone if they wanted a medium size cup or not . my little sister was scared to order because of that and left . read more

So I go to this nasty McDonald's and my 10 year old daughter ordered a Powerade with her food as she's drinking her drink she notices something is in her drink and opens the lid and finds dirty napkins and a lid inside her drink so I call up there and the so called manager Jeannette says she didn't put that in there the drinks automatically dispense themselves and the cups automatically dispense themselves too WOW didn't know they could do that. She tells me to bring the drink back I take it back she then tells me ok well I didnt do it I can roll back the cameras I told her do what you have to do this is nasty especially at a time like this how am I to know if someone didn't clean the countertops and throw garbage in this cup or if the cup was a used cup that belonged to another customer she then goes and tells another employee in Spanish I accused her of doing it which was a lie like I told her I don't know who did it but I am pissed about it my daughter was drinking this who knows what them napkins have on them!! They refused to refund me and even threatened to call the cops on me WOW seriously will never return to this McDonald's. So please beware with this McDonald's this is definitely not the place you want to grab a bite to eat you might have nasty napkins in your drink with who knows what kind of crap on them!!! read more

Why is it that every night theism McDonalds is cash only? They start to take your order then in the middle of it they say it's cash only and stop taking your order before you can answer yes or no! read more

I'm a regular to this location, I live near it & I never in my life did I think how gross it really was.. I went there to get a 2 large sweet teas & the rest of my order, I always put a straw in my drink & drink it as soon as I get it, I get home I love eating ice while I'm drinking my tea, and on the top of my lid, was a live bug in the inside of my drink, keep in mind I already drank it not thinking anything. I take it back cause the manager is such a sweet heart, and gives me another free order, with hot n spicy's & grilled chicken mcwraps, with a medium fry, get home, eating my hot n spicy, and find a hair in my sandwich. ON TOP of that it was free. It's embarrassing at this point. If y'all continue to go there, no judgement, just watch what you eat. read more

McDonald's - You can clearly see the hair, and this was with the free order. - Fast Food Near Me - Houston, Texas

See all

Everyone is polite smiling. Even when something is wrong, they let their inner light shine. Excellent service.

Waited 30 minutes for 1 happy meal!!!! Ridiculous customer service. Annoyed. Sadly most McDonald's are this slow and bad customer service. Employees act like the don't want to be there yet want damn pay raise. read more

It's a McDonald's so everyone knows the food and price. This location has nice employees but the two lane drive through did not speed anything up and to many the people that use it move up when it's not their turn. read more

Ordered three specialty burgers. One was done correctly. Maple bacon burger did not have the grilled onions. The third burger was supposed to be a BBQ bacon burger. Instead, it was a pico guacamole burger on toast. We were very disappointed. read more

This location is down the street from my house and everyone has always been friendly. I ordered a salad with grilled chicken and I guess he forgot to put in the addition of grilled chicken. No big deal, I just tell the guy at the window I ordered grilled chicken and if they forgot, can I place an order for the chicken. The guy politely tells me okay and to give him a second. He tells a lady, which I am assuming, is the manager. And she yells out the window, "it wasn't on the order!" I told her I understand but I wanted to add it to the order. She goes literally asks me VERY rudely, "are you going to pay for it????" I responded with, "if I order it, of course I'm going to pay for it." She then starts yelling to the back kitchen in Spanish and then gets my chicken and gives it to the guy at the window and rolls her eyes at me. Extremely RUDE!! I hope she isn't the manager because that was just horrible customer service. The guy at the window gave me my chicken and apologized. Maybe she should just hand her job to him. Very sad that such a great known franchise is being managed by rude people. I rather drive a mile more for better customer service. read more