1 star McDonalds first my fry was dumped in the bag then got it remade then got a small fry in a medium box i ordered a medium trash McDonalds don't recommend read more

McDonald's - A small fry in a medium box - Fast Food Near Me - Herrin, Illinois

See all

Burgers are over cooked, dried out, over toasted bun.l Asked for extra onions, there were none at all on them. only 3 cars all 3 had to pull over and have food brought out, and no other cars coming thru. this is Herrin, IL mcD. Please Manager you can do better than that. read more

I go to the one near St. Charles Shopping Center at least twice a week. I usually get a breakfast sandwich (Steak Egg McMuffin or Sausage Egg McMuffin) with a coffee. Professional and pleasant employees who get my order correct. Very recommended. read more

This is the worst McDonald's ever! I have tried to like it but they just keep screwing up. If you go there check food quality and order for accuracy poor management. This time I am calling corporate. read more

I ordered via mobile app for table service since i watch my young child alone. and they serve food to drive thru right by my table i am at #125. I got my food order via table service but I had to leave my child unattended at playground to go ask for my drink and they gave me a cup after I waited several minutes to go fill myself. i just feel they should not allow the choice for drinks to be served via table service if i will need to get up and ask for a cup in front of store. Is more inconvenient with children while they serving through window at playground area. read more

Awful they nvr get any order right, They all need to be fired. Specially the managers, very rude staff. read more

This is how y'all send your food out? And you have the nerve to complain about your wage. Sending food out like this, you don't deserve the min wage you are getting. Get it together Herrin McDonald's, this is unacceptable. read more

McDonald's - BS - Fast Food Near Me - Herrin, Illinois

they make you move and park on the side while waiting on order because the timer is running. So whoever sees the timer thinks they're moving that fast. I had four cars parked beside me waiting on their order I don't understand that. The timer is there for them to move faster and quicker not to pull us over to make the owner think you are doing a great job and you may be doing a great job but I can wait at the window read more

Overprice food,poor servic,and ridiculously long wait times. there is no reason to be eating at McDonald's anymore especially with how the quality has gone down drastically. read more

No, I don't expect anything special coming from a McDonald's location...but some common sense would be nice! This place couldn't get an order right to save their life. If you order something that requires a sauce cup you better remember to ask for it again at second window otherwise you won't get it. Employees are always rude at the second window...won't say a word and will just hand you your food. My order is almost always incorrect. I've even been given the incorrect drink before. Terrible McDonald's! read more

The Johnston City McDonald's has good food, fast service and gladly takes special requests!

Great staff at the Carterville location. There is another one close by that is not owned by the same people and the customer service is NO COMPARISON! read more

As with most mcds they rarely get the order correct and never can make change slow and unorganized with all their fancy equipment

I just came through the drive-thru and the woman at the window was inexplicably rude. She said nothing to me and ignored me when I asked for sweet and sour sauce. She didn't even acknowledge me or say thank you. I won't be coming to this restaurant again. Every time I have came, staff was terrible. read more

I have seen this place close around 10:50ish pm and around 11 pm for what reason, idk. Me and my friends go out until late and we had thought we found a quick bite to eat at because this place claims they're open until midnight, but they have proven otherwise two times now. Idk what's up with that, it wasn't a holiday or anything and it's not like we showed up at 11:59 or anywhere near their closing time, we're not those kinds of people but oh well. The other time I have stopped here during the day wasn't a good experience either. I pull up to the drive thru lot on the left side and immediately was told to "give them a sec", like no greeting at all, just that lol. I wait and see this truck pull up in the other drive thru and he gets to place an order and pull up to the window way before I even got asked what I would like. Idc if the guy in the truck was a friend of a staff member or what, you don't blatantly deliver piss poor service to other customers to give someone else special treatment. This place and their staff are a JOKE, lol definitely do not waste your money or time here, folks. read more

I swear 90% of the time there is something wrong with my order. I never order anything crazy or with extreme additions/changes so I am always puzzled as to why they cant seem to remember the sauce for my daughter's chicken nugget happy meal or they will leave the one sandwich I order out completely. I've seriously received a happy meal and a bag that had nothing but ketchup and napkins in it. read more

This is the 5th time this location has forgot to put my food I paid for in the bag. This has happened twice with my wife. Resulting in driving back up there after already getting hone just to retrieve the food I paid for. Now my food I did get is cold. This place needs better management and staff. Won't be back!! I'm done read more

I normally go into McDonald's quite a bit,but lately I can't stand a manager there. Recently I asked hot fries for all my meals including my kid's happy meals and when I got the fries they were old,but the worst of it was how the manager manged my issue. I think her name is Tonia or something with a T,but manager with short hair was extremely rude to me when I brought my cold fries back. I told her I wanted these fries fresh and they gave me cold ones and she said were fresh. I asked if they could replace all fries since they cold,but she refused since she claimed they were not. This manager literately argued with me for 5 minutes in front of other customers behind me and the employees. All I wanted was a replacement for my cold fries and instead I was basically told I was a con artist because little miss attitude manager said she them on the trays herself and they could not be cold. I've decide since this happened that I will no longer be going to the Herrin McDonald even that me and my family live in Energy but instead will be going to one near the truck stop in Marion instead. McDonald's seriously needs be more picky about who they hire as mangers because the one in Herrin just lost a customer who spends at least 35 dollars when I come in to feed my family of 5. read more