Staff really only cares about drive through customers as inside they have ordering kiosks but you can order at desk like old days though get ignored. The kiosks dont print out receipts because no one reloads the paper. You have to ask for ketchup and even sweetener or cream for coffee as staff does not ask you. Customer service these days is history. I cant wait until it's all automated with AI programmed Customer service because this generation ould care less that their checks are paid for by clients. read more

My son wanted to get his quick $5 meal, and a large fry, to our surprise they left his fries that came with the meal, and his promo fries. Great thing he confirm his order, because we would have left without them. read more

McDonald's - Fast Food Near Me - Galveston, Texas

This place never seises to amaze me. The service is so slow and disorganized, They are always running out of items. Today it's 100 degrees outside and they ran out of ice. The staff is rude as can be, tables are dirty. Restrooms are beyond filthy. I just don't know how this place is still open. As for the food, took forever and it's cold. read more

Let me just start by saying: this isn't McDonald's is not your average drive-thru. Oh no honey, this is Seawall McDonald's--and it deserves its own reality show. You pull up, the line's long but moving faster than you expect, and you can already feel the sea breeze and smell the salty air... or is that the fries? Either way, you're in for a treat. The food is always hot. Always. I don't know who's back there working the fryer, but somebody's grandma taught them well. And baby, the entertainment value?! Unmatched. I've witnessed people flirt, fight, and freestyle in this line. I've seen someone ride past on a light-up scooter playing Marvin Gaye. There's always SOMETHING happening. This McDonald's is basically a front-row seat to the most random parts of humanity, with a side of hot fries and frozen Dr. Pepper. It's clean, it's fast, the staff is always kind, and it feels like a little Galveston treasure. Don't just visit the beach--swing by this McDonald's and get the full Seawall experience. Side note: used my app to get the Large fry, WINNINGGGGG read more

This location is currently taking mobile orders and charging customers for food they can't actually pick up. Despite being "open" until 11 pm, they were closed tight by 8:45 pm on Oct 30. It's incredibly frustrating to have your time and money wasted because of a lack of communication between the app and the storefront. Save yourself the headache and go elsewhere. read more

We dined in, and had the spicy chicken sandwich and fries for a late lunch. With lemonade as a chaser. It was fast food. The lemonade was pretty good. This McDonalds was not too busy so it was quiet. Most of the tables had not been cleaned. And we were told the restaurant was out of ketchup. (Obviously not a new thing as the table beside us brought their own). There is a 30 minute time limit sign posted on the door. read more

McDonald's - Spicy McCrispy Meal - Fast Food Near Me - Galveston, Texas

Drive thru at 3:46 pm on a Friday. Received food at 4:09. Entirely too long for fast food! Don't come here if you are expecting speedy service. Ordered one value meal of a quarter pounder with cheese. Two people that ordered after me received their food before me! They need more people working! read more

Messed my order all up and then took 40 minutes to refund it lost my receipt in the process and was supposed to remake my order but they took so long and then they switched to lunch and told me they couldn't make me a new order for breakfast so they refunded me after 40 minutes of waiting read more

First time using the mobile app to order, and it was straightforward and easy! Got a box of chicken nuggets and large fries, which were super salty. The chicken nuggets were crispy on the outside! The drive-thru was busy, so we had to wait around 10 minutes. Should have opted in to pick up the order inside instead. On the plus side, they gave us free chocolate chip cookies for using the mobile app, which was suoer sweet! read more

McDonald's - Complimentary chocolate chip cookies - Fast Food Near Me - Galveston, Texas

I went today after a trip with a friend, we were extremely hungry. We waited 30 minutes for our food and an extra 15 minutes for our drink. When we asked for our cups to get our drinks the manager, I'm assuming, was incredibly rude to us. I also noticed that he was rude to several other guests. He gave my friend her cup and proceeded to ignore me when I asked for mine. read more

I was just in there today. Five minutes ago. And apparently the workers can treat customers like total dog crap. But when a customer calls out their bad service, they now have a recorded message on loudspeaker notifying you that they will not tolerate your behavior. I personally didn't even have an issue until they played this recording, and laughed at laughed at the customer, but now that I see how they are, you can forget about ever getting one more cent of my money -- now or in the future. McDonald's, you are a pathetic, joke of a company. read more

This is my favorite McDonald's haha I'm not kidding. I come here at least once per week and sometimes up to 4 times on my lunch break and my food is always out so quickly and very fresh. The staff I've interacted with are kind and very humorous as well! I always get either: chicken nuggets, fries, an apple pie or a coffee. I don't get anything out of those four things so I can judge their other menu items. The nuggets and fries are always amazing! The coffee is good but I always ask for an extra cup of ice. The apple pie can be hit or miss tbh. But great location! read more

We have loved McDonald's for years. Yet every time we order thru Uber Eats, our order is sent without the condiments/sides we request (butter, jelly, syrup, hot sauce, etc.) (Before you say anything, the order is fulfilled, bagged, and sealed by the time the driver picks it up. This is not the fault of anyone at Uber Eats.) Once upon a time, when you called McDonald's, someone would apologize, and would suggest that you come pick up the items, or offer something for free...next time. This pretty much defeats the purpose of having food delivered. NOW when you call...you get a fast busy signal (indicating that they are not accepting phone calls). *** I don't need an empty apology, and I DON'T WANT ANYTHING FOR FREE! *** I simply want the items we order. (Crazy; I know.) Please...if someone could just tell us how to get the items we request INTO the bag & delivered to us, we would truly be grateful! TLDR; we never receive the condiments we order. read more

Asked for fresh fries and not only did I get old fries that had been sitting for who knows how long but I also got a room temperature quarter pounder. Ya'll weren't even busy so there was literally no excuse for this. Get it together read more

We ordered our meal at 2:40pm and we finally got our order at 3:10. The place is also incredibly filthy. The staff unsurprisingly doesn't seem to care. I mean it's McDonalds so expectations aren't high, but you have plenty of time if you come here. read more

McDonald's - Your table awaits you. - Fast Food Near Me - Galveston, Texas

The best McDonald's on the island.Bridgett is the best manager ever.The place is fun when she's there.Everything runs great

Absolutely horrible service, horrible food, horrible customer service. Waited 45mins in the drive through AND they still got the food wrong

I've been to this location more than once and they always seem to get my order correct, so that's great! This breakfast visit found me ordering inside since I had a special request. The recipient of the sausage egg McMuffin can't do dairy, so I wanted to double check the sandwich before I left to make sure it didn't have cheese on it and it was correct! The young man that took our order was great at repeating back what I ordered. The hash browns were a little greasy, I usually wrap them in a napkin or two to get most of the grease off and then they seemed fine. read more

McDonald's - Walking into the Seawall McDonald's from the parking lot. - Fast Food Near Me - Galveston, Texas

I wish I could give zero stars. Popped in to use the restroom and grab a drink, left without anything. Trash for days...no running water in men's room, no paper (toilet or hand) in ladies. Mold on ceilings and musky smell. Disgusting. Wouldn't even order a drink. Definitely poor hygiene but even worse that they blatantly don't care. read more

I was missing a spicy mcchicken from a previous mobile order and they had given me no receipt. Tried to go complain next time I was there for another mobile order. I was asked for receipt. I told the manager I didn't get a receipt and she told me to call the number on my current orders receipt but there was no receipt in today's order either. I spent yet another 30 minutes in line to ask about this missing receipt for this order and was told their printer was broken. Why would the manager tell me she would not give me credit for the missing item without a receipt and scoff when I told her I didn't get a receipt the previous time and then not give me a receipt for my order today? In the end I was able to get a receipt from another printer after being in line twice. Once for my food and once to tell them they gave me no receipt AGAIN. read more

Service for the drive thru was over a half hour. Then they ask to see your receipt when you get to second window to see what you ordered. The fries were cold almost as if they were sitting in the refrigerator. I'm not kidding. The only thing warm about my burger was the ketchup. read more

Shoutout to Latoya Good service,very clean,nice staff 10/10, made our day , everyone has a good mood

Terribly slow service, no urgency whatsoever. Didn't even go when it was busy. Was waiting 20 min for a mobile order

I have been a loyal customer to this location for many years. It has always been a great representation to the McDonald's brand. Something has gone horribly wrong with this location. Workers here are rude and inefficient. Orders frequently wrong and not complete. The employee I dealt with at least 4 years (Raoul) is the only shining star this location has. He should be made manager. He is only person there now that really seems to care. I wish I could return but I can't take the neglect here any longer. read more

Horrible customer service ! Very slow service, cold food . Tried ordering through the drive through no one answered waited in line for over 10 minutes & had to drive all the way around just to be told they couldn't take my order again . Very rude staff ! Crew trainer Nayeli was very rude & no help at all with resolving concerns. read more

If negative stars were a thing, this POS mcD deserves it. Train your employees. Your frozen chicken nuggets need to be cooked the full time. Every time. No exceptions. Ever. We ordered some in an adult meal, and a kids meal. One of the nuggets in the kids meal was raw. Not undercooked. RAW. You are lucky it was our healthy 8 year old that got it, and was able to recover after only 12 hours of vomiting and diarrhea. Your employees laziness, lack of training, etc COULD HAVE KILLED SOMEONE. F THIS STORE. F MCD. read more

The staff was stellar to say at the least and made my beach trip with the wife oh so wonderful! Cheers!

The Drive-Thru Was Horrible I Sat Here For Almost An Hour For Ice Cream. The Truck 3 Cars In Front Of Us Waited An Hour For 1 Meal. When I Tell You Don't Go Here I Mean Don't. I Really Don't Under Stand How It Takes So Long. They Had Enough Staff On The Inside. If I Could Rate This Place Lower I Would. It Does Not What So Ever Even Look Like A Nice Place. Don't Waste Your Time Here. read more

The drive thru is polite, quick and fresh! My staple is filet of fish (no tartar) and fries...which is great considering the location is right at the beach. read more

I found the nastiest weird looking glob of gray in my food. I have no idea what it is but it's disgusting and terrifying to find in your food. DONT EAT HERE. read more

McDonald's - Fast Food Near Me - Galveston, Texas

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Said "hello" at the drive through and then they just turn off the lights and a woman said "seconds late hunny" mockingly it would've been fine if she didn't say that but seriously? read more

I'm not exaggerating when I say you will spend 30-45 minutes in this drive thru and they'll most likely give you cold food that isn't even what you ordered. Not to mention their prices are double what they used to be. Save your time, money, and tastebuds and go somewhere else. read more

After a long drive to finally get to Galveston, the kids were in need of a quick snack. This McDonalds is located right next to the water with great views. A must stop for us. read more

People, it's a McDonald's... in Galveston. Don't get your fancy panties in a wad, not if, but when the food and service fall a little short of your high standards. But when it's done right, it's worth raving about! Today I got Mr. Elmer at the register and he was so wonderfully accommodating and patient with my order. I realize this is not a gourmet coffee shop, but he and his team went out of their way to make a decaf iced coffee for my pregnant self and it turned out pretty good! Drank it with my Egg-White McMuffin, which is SO much better than that dubious yolk that I used to dig out anyway. Thank you, Elmer, for being so respectful despite my picky order and my use of a coupon! read more

This is one thing of the most polite and happy McDonalds I have ever been to. Everyone smiles and greets you. Plus the food is hot and good. If you are in a rush, you might want to hit the drive thru as it moves more quickly. read more

Honestly was super upset one day arriving at 11:50, and being told (as the last car) they couldn't make our order. Asked to speak to management and the only response was that "the GM told us to close early" after questioning them, they replied with "we still have many orders on the screen to complete." That doesn't mean you refuse to take an order before closing, and there were only 3 cars ahead of us.... As a student in healthcare I don't have the time to be driving around an extra 30 minutes to find food. And as a former fast food employee I'm 99% sure it's against corporate policy to close before they are suppose to. I find it sad that they couldn't use two extra minutes of their time in turn wasting about 30-60 minutes of mine. I understand it sucks sometimes working in a busy fast food restaurant especially when people come in late in the shift. And I also understand how busy it must be here in galvy with tourists, but I was really hungry, and pretty upset. I will say that this McDonald's has been the only fast food joint in Galveston that actually consistently gets our order correct, (which does deserve an extra star , and the staff is normally pretty friendly. This experience however was extremely off putting, and I was pretty angry about it. read more

This has to be the worst Mc Donalds in history.. Not only did they have enough staff, it took me 53 mins to order and get my food and I was the 6th person in line (inside). I finally ordered. My coffee was wrong but what ever. The manager seen the paying customers standing in line as she walked passed and handled the to go customers.. I will NEVER return to this place.. And I was there bc my wife is in the hospital and was waiting on breakfast to eat so she can take her medicine!! read more

Eating at a McDonalds is marginalizing itself. I usually.I just go for a soft drink or coffee. However I ordered a fish sandwich as a nod to my youth then I saw they sold a pink lemonade slushee and as another homage got that as well. Money collector seemed stoned. Got what turned out to be strawberry shake -blech! Posted out their mistake and they gave me my lemonade. No difference in money returned, and they weren't that busy. Eventually got the food and enjoyed it, but probably won't come back.lIf I feel the need I can get an Idea/slushee at most Circle K's .Normally wouldn't be frosted, but two items ordered and the receipt said strawberry daq/shake. Get house in order:four McD's on the island. Don't need another one cause the others aren't so great . read more

Trash ass place their wasn't even a big line and took like 45 minutes to get 2 cheese burgers and 20 nuggets don't even waste your time stopping here go to a different location read more

It's McDonald's, what can I say that you don't already know. The service is usually pretty good and quick. The food is good. This isn't a 5 star restaurant, it's fast food. This is our breakfast stop before boarding the cruise ships, it's the last stop before we leave to go home. The drive-thru is fast and friendly. As McDonald's go I've had a lot worse. And, if you're adventurous, you can feed fries to the seagulls! Careful not to let them get too close. They will poop on you! Hey, you're in Galveston. Relax and enjoy your vacation. Rule #1: Don't sweat the small stuff. Rule #2: It's all small stuff. read more