Ordered the triple cheese burger combo meal online through their app and my burger was meatless. I called the managers line several times and no answer so I left a message on the manager line leaving a nice message explaining how my burger came and asking nicely if there was a way to get my money back for only the burger and still no response back. 52 years of ordering from McDonald's and never had a problem until this store. Disappointed, maybe before leaving there check your burgers for meat. read more

Poor attitude from person taking order, paid over $9.00 For 2 mcflurrys. Both containers were barely half full. I asked the kid at window why I paid full price for half serving. Kid acted like I asked about nuclear fusion. I was running late so I had no time to argue, called store, no answer, left message for Mgr. to call back. Poor service, poor attitudes, no response from complaint. Go anywhere else for ice cream. read more

This McDonalds is horrible! I get it sometimes you forget but I've ordered from them on multiple occasions. I have door-dashed food and gone through the drive through. Every time I get food there's something missing it's ridiculous. It's fries or burgers anything. Then recently they forgot my double cheese burger. when I went back to get it they gave me one with a rock hard bun! I just wanted some good McDonalds is that too much to ask for? read more

If I could give zero stars, I would. This McDonald's location continues to outdo itself in setting the bar lower than ever before. After sitting at the speaker box for over a full minute with no acknowledgment, a car pulled up to the second lane and surprise -they were helped immediately while I continued waiting. When my order was finally taken, I was informed at the first window that the item I ordered was no longer available. Fine - I accepted a replacement, which the employee called up to the front while I moved ahead. At the second window, the manager (who looked visibly dazed and unbothered by basic human interaction) told me it'd be a 13-minute wait. Not a problem - I understand things take time. But thirty-five minutes later, I had to park and walk inside just to get someone to acknowledge that I still existed. The same manager was walking out with nine of the item I had ordered. When I asked to speak with whoever was in charge, I was met with a half-hearted "sorry about the wait" and a quick attempt to walk off. When I pushed further, he asked if I wanted a refund. I said yes. He took the food back. And walked away. No receipt. No resolution. No care. Just a slow, painful descent into absurdity. I asked for a phone number to elevate the issue, and unsurprisingly, that was dismissed too. This location has a consistent problem with service, communication, and basic order accuracy - but today showed just how broken the procedural flow really is. I'll return -not for the food -but to make sure someone with a functioning attention span hears this. Because clearly, leadership at this store is more baked than the apple pies. Do better. read more

I got food, ordered on DoorDash. A meal. And they forgot my fries. Not trying to be a Karen or anything and i know its late and people are tired but i am really hungry and they didnt even give me a refund. read more

Bunch of thief's work here. They refused to give me back my correct change, also left half my order out and refused to give me it even though I paid. I got a sorry from corporate and a rude call from the manager read more

Omg this was the worst McDonald's I have ever been too. Kaleb was the only one that would assist maybe because I was black I don't know they were very racist. No one served us we had to use the machine. The tables were dirty. Never again read more

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horrible! we ordered simple breakfast meals and two drinks...it took 20 minutes to get our order (in the drive thru) and it was still wrong! even the drinks were wrong! avoid at all costs! read more

Food is almost never fresh. I drove through the drive through. They forgot both of my fries and didn't put any ice in my drink. My mom walked inside to get our fries and she waited a good 10 minutes and didn't even end up getting the fries. The workers were just standing around and staring at my mom the whole time. She walked up to the front to try to ask someone but they all immediately walked away. The service and cleanliness of the place is horrible. They will not be getting and more of my money any time soon. read more

I got off work @ 6am and since White Castle was closed, stopped here. I ordered hotcakes & sausage. Got down the street and maybe the food is fine, but I wouldn't know... could I please have syrup possibly, and maybe some plasticware next time? Visiting that restaurant is the only time I wish I'm Walter White. read more

Terrible service we waited 15 mins to order kept getting passed from ordering at the drive through the girl taking the orders was extremely rude to us we wanted to use our mobile app and she got mad at us and said right in front of us that she was going to walk out if one more person wanted to use the mobile codes had to give them me star if I could've givin none I would've read more

I went to McDonald's on Morton St in Franklin Indiana , pulled to the outer speaker of the drive thru there was one other person at the inside drive thru speaker ordering when they got done the person taking orders should have switched to my speaker and taken my order instead another person pulled up to the inside speaker and she proceeded to take their order so I have say here for 2 people to order and still no one has taken my order so I decided to pull up to the window to place my order and the person working the window toy surprise was a manager and she told me I had to drive all the way back around to place my order at the speaker even though I already sat at the speaker for 2 other people behind me to take there orders. So yes of course I got upset but pulled around even though it was absolute POOR customer service I did it then after placing order I pulled to the window to pay and that same manager tells me I'm not aloud back at this location. NOW HOW IS THIS IN ANY WAY GOOD CUSTOMER SERVICE?? read more

Terrible service, slow not good at there jobs. I ordered a coffee that's it and they made me pull to the side Because it wasn't ready yet, once I finally got to the window. I was at McDonald's for over 20 minutes for a coffee. Outrageous I would not want anyone to come here for anything. Then they bring me out my coffee and didn't even apologize for the wait. Get it together McDonald's. read more

Waited 45 minutes for 3 meals. Horrible customer service. Closed the lobby at 8:40 pm and the website says it closes at 11 pm.

The food was cold, no straws, napkins, or sauce in bag. Employee giving us food was not in uniform and didn't even look like they worked there. Personally i find this unprofessional and i wouldn't recommend going there. read more

If your ever thinking about getting ice cream from this McDonald's never do it their service is horrible and their extremely disrespectful. I asked for some extra hot fudge on my sundae the fudge wasn't even hot and they filled my cup up so much with fudge there wasn't even any ice cream in the cup. read more

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I go to Franklin College, and normally when I need a cheap meal I head to the McDonald's by 65. I hate this one so much. Every time I go they mess up my order. Tonight I ordered about 8 things, and only 2 were correct. I asked for honey mustard and I got every single sauce except honey mustard. Avoid this McDonalds at all costs! read more

McDonald's - Fast Food Near Me - Franklin, Indiana

Horrible customer service! Refuse to answer phones, refuse to put BBQ sauce in bag with a LARGE order of chicken nuggets! Be aware RETARDS work here! read more

I travel a lot for my job and I eat at various McDonald's too often. Let me just say that this one really sucks. My wife just stopped there to get me something to eat on her way home. She ordered a Quarter Pounder with no cheese and fries for me. We live 5 minutes from the restaurant. She got home & I immediately noted the order of fries was unusually small & cold. The burger was in a box that has a white tag that says "NO Amrcn Cheese" in big letters and.... you guessed it... there was cheese (2 slices) on it. I hate cheese! I proceeded to get a butter knife & scraped off the cheese as best I could then started eating it. The meat didn't taste right & had wrong consistency so I looked at it. It was very pink & raw in the middle. I tried to call the restaurant to complain but they wouldn't answer their phone. In my opinion, this particular McDonald's should be avoided at all costs. read more

The worst McDonalds on the entire planet. They have yet to get an order right, they also won't answer the phone. They obviously have to try to get orders wrong... I don't know how anyone could be so ignorant to get an order so wrong...EVERY SINGLE TIME. Food is cold, order is completely wrong & everyone that works there is rude. Might as well have monkeys working. read more

I've been to this Mcdonald's a few times since living in Franklin and it seems to get worse everytime. The kids seem really young and they don't smile, they rush you and they don't know good customer service. The fries are not being cooked long enough. They come out soggy, wet and salty. The sweet tea has WAY too much sugar added. Today we were asked to pull up and after 10 minutes waiting for our food nothing seemed fresh so I'm not sure why we were waiting. I'm very disappointed in this visit.. read more

My wife went thru the drive thru. She waited a while then someone came out and got the receipt and said they forgot to make our food. After a while longer, they brought food out. Fries were cold, sandwiches were cold and no receipt or straw. Fast food my ass! I would rate negative stars if available. read more

I swear they can just never get anything right. I have worked at McDonald's before it really is not difficult to get a persons order right. Now, if it was only an isolated instance that's one thing...when I go here it is 9x out of 10 there is something. If I could, I would go somewhere else. Unfortunately...McDonald's is the only place a close family member will eat. Anywhere else is straight up refused. read more

Junk. Where to begin... 1. Teenage girl with McDonalds shirt was moping around, pretending to clean things. When I asked her what time they change to the lunch menu, she put her head down further and apparently didn't speak English. True story. 2. When looking at the $1 me u, I asked the 15 year old kid and lady working the front what an item was. It was titled, "Any size southern style". No context about what it was. Took 2 minutes for them to even see what I was pointing at on the menu. It was embarrassing. Then neither of them knew what it was. 3. Neither employee understood sizes for drinks. 4. Lady rang me up incorrectly 2 times. 5. Drinks weren't put on my tray, so I asked for the cups. Took another 2-3 minutes to help them understand that we ordered medium orange juices, and were trying to get medium cups. I can't explain how awkward and embarrassing the conversation was, as it felt like they had no clue what orange juices were. 6. Lady ended with an attitude, "well if you would have told me the SIZE, I would have gotten it...". . Spoiler: it was the lady who TOOK my order.... 7. Watched 3 teenage kids in uniform strolling around the libby and back area laughing and just being teenagers. But they were clearly at work. -3/5 stars. read more

Orders on DoorDash and they said my dasher was never there, but one he sent me a picture of the screen and said they didn't have my order (I work at McDonald's in Greenwood) and we would promo it off on front line to avoid the issue but they wouldn't be helpful at all. And my mom had to go up there just to get my food!! read more

These idiots can not tie their own shoes let alone fill orders. The mass incompetence here is highlighted by the managers. You seriously want $15 an hour. Get real read more

One star is being to nice negative 5 would be my pick. Crew rude managers are ruder. Lazy all around. Sat in drive through 45 mins then gonna ask me to go park so it looks lime they get a 3 min turn around on each car. When i tell her no that you already have 4 cars parked the manager threatened to call the cops. This place needs to be shut down , bottom line. So i got my money back plus an extra 45 cents, guess the person called a swing manager cant count, went to the one by 65 was in and out in 20 mins. And yes they was busy just organized. Then i call to get the GMs name and when they will be in was told they cant say its never the same. What a joke. Lets just say the main corporation will be call. read more

From the time I ordered 4 McRibs, to the point to pick up my food took almost 20 minutes. But wait, please pull forward, another 12 minutes only to get 4 cold, hardly no sauce McRibs. Sad, sad sad. read more

Slowest McDonalds on the planet. Avoid this location and drive to the I65 location, will be faster than waiting at this dump.

I went to McDonald's today (21 May 2020, approx. 1300hrs); to my dismay - I was totally disappointed and disgusted to say the least due to what I saw with the employees behind the counter. None of the employees wore protective masks and more than half of the staff, both servers and cooks, wore no gloves - AND - there were at least 15 crowded workers behind the counter; that was more than enough for me to just turn around and leave the establishment. REALLY DISAPPOINTED WITH MCDONALDS FOR NOT PRACTICING SAFETY WITH HEALTH MATTERS. read more

Ordered the spicey McChicken and the new spicey nuggets. I can say that I was not impressed. The sandwich was eh. Standard frozen chicken fillet with spices to cover up the bland meat. The on the other hand were stale. Think they were at least 45 minutes old. Guess they are not a big saler. But at least the service was fast but that is the only thing going for McDonald's right now. read more

Worst McDonald's ever been to went to the drive-through and sat for two minutes before I was even talk to. Then as I proceeded to the drive-through and complain about the wait time I was given attitude by the manager of the name of William or will heavier set guy may have been Winston night shift supervisor I went last night on April 1 he said he was the only one running the drive-through he proceeded to make tons of excuses. And had nothing but an attitude the entire time. Will never come back to this McDonald's again and management really needs to see who they hire as management because he definitely is not a manager. read more

I would like to give it negative stars but I can't. This McDonald's is actually only outvoted as the worst by the one in edinburg Indiana.. that one gets the worst on the planet award.. but this one is a very close second. Drive thru lines and wait times are horrible, workers do NOT care if they give you the right order or not, going inside doesn't mean your gonna get the right food either, the is a woman named bonnie in the afternoon at the counter who literally acts like she's annoyed when customers walk in and then she lets you know she doesn't want to help you... she's only doing it because the boss told her to, they are constantly out of sweet tea which is a big seller so you would think they would make it regularly, the lobby and bathroom are dirty, it's just a horrible situation every time I give in to my family and go there. There is actually ANOTHER McDonald's in our town but it's across town and far from everything but it's almost worth the drive just to save time and frustration that the counter woman hates everyone and you are either gonna wait forever for your order or get the wrong stuff or BOTH !! Don't bother if you can avoid it. read more

If you go inside. The laziness of the employees is very disturbing. You don't want to eat inside and watch them. Outside hardly any customers today. A dozen children (employees) inside standing around and you will still be told to pull-up. Don't do it! It will take forever. To get half of your order. read more

You can't be sure you'll get what you order at the drive through. I have been here several times and received the wrong food (even though it's correct on the receipt) almost every time. The employees are either trying to multitask or they are distracted in conversation and got it wrong again this morning. read more

I try my best not to go to this McDonald's. Night shift has been the worst for years. You will be waiting and waiting. Not just to get your food, but just to get someone to take your order. Night shift never keeps the place clean including the dinning room, the bathrooms, and even where they make your food. If your in town and you want McDonald's, head over to the other one by I-65. It may be a little more of a drive, but you won't have to worry about your food. read more

It's McDonald's. What do you really expect? Imagine everything you have heard bad about McDonald's all combined into one. That is the store. Night shift is especially the worst avoid going here on the third shift read more

This place is a JOKE. Stopped by tonight with a friend. Waited 10 minutes in front of the order station and then decided to leave, made eye contact with a worker and they ignored me, watched another worker put a CIGARETTE in his mouth IN THE DINING ROOM and ANOTHER WORKER yell at a worker over the counter, flipping him off. Their "priority orders" are their coworkers who come in on their day off, if you don't work here, don't expect to get your order taken. read more

Food here always sloppy employees r rude and several ones always working yet can't get food right at all

The slowest most incompetent McDonald's on the face of the earth. You will be waiting a good 30-40 mins on a good day.