Service was GREAT! My food was fairly solid. The employee Sebastian was very nice when delivering our food. The inside is very nice and clean thanks to Sebastian because he was cleaning a lot of things. His attention to detail was otherworldly. 10/1 read more

Sometimes convenience weighs out! I often try to avoid fast food, but that's just crazy talk! read more

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Horrible customer experience. We placed our order at the kiosk and waited by the counter. 15 minutes later, no food and nobody asking if we needed help, we walked out. Another customer was standing at the counter for 10 minutes, waiting for someone to take his order. He also commented about their lousy service. Finally someone came. After placing his order he said to us "did you hear that?" I said no. What happened? He said "Nothing". Not a single word was said to him while the employee took his order. No 'good morning' or 'how are you doing today'. Nothing. He last comment was "We're just a number at McDonald's". I have to agree. read more

Sloppy spicy deluxe sandwich, poorly made, they know how it was made. Edit 2026: hire people that actually speak English, and who know how to make a QUARTER POUNDER!!!! read more

Literally every single time I order at this location my order is wrong. Whether it's in person or through delivery the order is wrong every single time. I get it's all teenagers who don't care about their job but either get some workers who give a shit or don't be open at all. read more

McDonald's - Fast Food Near Me - Fountain Hills, Arizona

Picking up my drive thru order and the person giving out orders yesterday walking around with a star in her mouth taking it in and out of her mouth as she's filling drink orders and handing food out then taking it out of her mouth sitting it down on the counter. Just gross who taught her quality control or how about OSHA absolutely gross read more

Food is fine. Service is terrible!!! Went through the drive thru and had a mean nasty lady on the other end. No good morning no hello. No nothing. Very unfortunate and unprofessional. No more visits for me read more

Came to the drive thru after leaving the casino and our order was the exact amount of money we just won at the casino so me and my friends were excited and started cheering in the car. When we pulled up to the window the woman said "we don't tolerate yelling at our employees so we're not serving you". We tried to explain that we were excited and laughing with each other about the fact that we had the exact total in cash from the casino and she said "we will not be accepting your cash or serving you" read more

Food was hot and fresh this visit, nice accommodating service today. Value meals are a good deal. Regular menu is overpriced for fast food. McDonald's is no longer the place for value. read more

My McDouble was sooooo dry and disgusting, after I told them to make it fresh and the lady who rang me up had an attitude about it‼The regional manager needs to watch this McDonald's very carefully!! read more

Still sub par after all these years. Stopped in on our way home after swimming and hanging with friends all day. We ordered inside, but to go. Service was ok but barely. They forgot sauces for the nuggets after being asked. When we got a few miles down the road we realized some other items we'd forgotten to order (not their fault there), but we opted to go to a different location hoping for better service. That also didn't work well. It seems to be the standard these days unfortunately. read more

I had encountered the rudest drive thru worker. Her name is Patricia. Began when she didn't confirm my order was done with when I finished ordering at the drive thru menu. Sat there waiting that the order was completed and she went on to the customer. She had attitude on the speaker and annoyed taking a 2 for 5 order. Didn't look at me or tell me to pay just waved the card reader out the window with her arm sticking out. One breeze away from her arm being crushed by the window. She stuck the card reader at me like I was an idiot. I was going to give her my code and she has the window halfway shut not looking at me but she can hear me saying excuse me. I proceeded to ask for her name then she pretends to tell me the rules of the promotions which I didn't ask for. I asked for her name and she wasn't answering. She needs to not be in customer service with that attitude. Unbelievable. Review the cameras, I was there at 9:40am on 09.01.26 read more

This Was By Far One Of The Worst McDonald's I Had Ever Went To In Arizona , The Lady On The Mic In The Drive Thru Was Do Rude ! Once I Got There No If Youll Be Using Your App She Went Straight To "WHAT DO YOU WANT " ! No Hello Nothing ! I Honestly Didnt Even Want To Order From Here Anymore Lost My Appetite!!! And I Should Read The Reviews Next Time Cause Its Seems Alot Of Other People Have The Same Experience At This McDonald's Rude Service!! read more

Horrid so so bad they never get order right service is horrid and manager could care less ! I've given them chance after chance food is always wrong or ice cold. The drive through always has an attitude and spoke with manager but they could care less ! read more

Hi, I usually don't make reviews but I'm making a review on this McDonald's. I have had a horrible experience every single time I've been here. The customer service is horrible and they also mess up my food every time, I get the simplest meal I get two cheeseburgers with no pickle extra salt, most times they take the pickle off, but they never give me extra salt.! read more

Went through the drive thru and it was a breeze! I even asked for some special accommodations and they didn't hesitate to help out. Kind workers as well. read more

Always rude every time I go. I don't recommend going. Yelled at us and rushed for us to decide what we wanted.

I come here at least 3 mornings a week for breakfast on my way to work and every. single. time. I am treated horridly. It depends on what mood the Native American lady is in that morning that determines how rude she will be. Instead of confirming she heard you correctly, she will continue to say "anything else" rather than confirm she heard what you said correctly. Anytime I mention I have a code from my McDonald's app she gets verbally agitated on top of her being in a nasty mood already. If you don't like your job or dealing with the general public, please go work somewhere else. People like this are the last thing I want to start my day at 6:30am with. I know we all have our own battles and struggles but I have given this person the benefit of the doubt for months and months she's her attitude and dislike for people has only gotten worse. read more

I stopped in today for something fast to eat. Upon entry I observed a clean dining area. Rico the manager greeted us with a smile made sure our mobile orders were accurate and that we had everything. He provided us great customer service. To my surprise the ice cream machine was fully operational. Overall a great experience for a very inexpensive meal. Thanks Rico for going above and beyond! read more

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Breakfast today...buy one get one for a dollar sausage burrito, and a medium Americano. The burritos aren't very big, but they are big on flavor. read more

McDonald's - Breakfast. 2 sausage burritos and a medium Americano - Fast Food Near Me - Fountain Hills, Arizona

This McDonald's is ridiculous in that they make you go park in a waiting spot to get your drive thru food even when there is no other customers in the drive thru. Then they take an exceptionally long time to bring out your food. When I asked them about why they make me go park - they said they need to keep their wait time metrics down.......so they still make you wait but they don't get dinged by leadership. So stupid. read more

Sorry McDonald's, you've sadly lost your way.... And now you've lost me. When your entire focus is solely on profits with no thought of offering actual value or caring for your own staff then your business model is broken and it is showing clearly with your empty dining room and insanely overpriced food. It is currently $13.00 for a Big Mac combo, so as such I will bid you farewell! I've seen your food costs, you should be ashamed... read more

Greedy Owner!!! $7 Quater w/cheese $4 large fries Slow service sub par food Wow! Will never return much better food elsewhere read more

This McDonalds is really going down hill quickly. I ordered a Big Breakfast this morning and for the third time in as many orders something is missing. This time it's my hashbrown. Other times it was a small fry when a large was ordered. Last time I ordered McRib, but when I went to pick up, they had ran out of them. Yet other times their internet is down so can not use my app. Sad McDonalds, so very very sad. read more

I rarely give things 5 stars in life, not just on Yelp. I had a bad experience here when they didn't have apple pies and gave me a cookie, and then got my fry size wrong. When I returned a week later with the old medium (too busy to go back sooner and I try not to eat fast food more than weekly) they gave me a large, what I ordered. I was so happy I came back the next week and cashed in my McDonalds rewards points and I got fries fresh out of the fryer and salted. It was a beauty to watch. The lady, who I assume was the manager, was polite and kind. A rarity in this day and age, let alone at a burger joint. read more

Zero stars. Experienced a rude and careless night time crew. It really sucks when people who shouldn't work in customer service choose a customer service job. Our order wasn't right, and we were rudely yelled at to "check the bag" when we asked about it. Which is what we did first, and why we asked about it. The guy quickly walked back in with frustration. I understand it being near closing time. I've worked in the food industry before. I gave the same exact genuine smile and service before closing time as I did when we opened. I understand you want to go home, and so did we after a long hard day ourselves -- we just wanted to grab some food from the closest place we could on the way home. All we asked for was the extra fries we ordered (that was on the receipt but not in the bag) and we were argued with. Kindly, please choose a job you'll be happy with that doesn't involve customers, please guys. read more

DO NOT SOLICIT THIS LOCATION (Store#10896) I went through the drive thru on Friday, January 7, 2023 around 6:45 pm. I ordered a Filet o Fish meal. I received a over-fried, grocery store frozen fish filet (not McDonald's) half the size of the real fish filet. I also received a sleeve of french fries that were hot on the top layer, but undercooked and cold in 90% of the sleeve. The manager thinks they're slick in cheating customers, but they will not get away with this again. read more

Very disappointed with the service we received today. The guy handing us our food at the drive thru window had the balls to flip us off. He needs to be terminated, or removed from working with the public. Very disappointing!! We will be calling McDonald's Corporate offices! read more

Omg this Location has gone bad. Ordered Big Mac. Meat looked like a flat burnt pellet. Had a fillet fish overly greasy and portion sizing a joke . Seriously gone bad. Gave this location a try 3 times before I wrote this. Was a regular now I'm out. Yuk read more

So iota ing that all over the Internet it's made clear that McDonald's serves breakfast until 11 am but this location doesn't. It stops at 10:29 am And they never have their 2nd drive through lane open. read more

Best McDonald's ever. Cynthia was a great drive thru attendant! The Big Mac was amazing! Best I've ever had! Exclamation point!

Service is McDonald's level. Today I didn't want to block in someone who was parked by the drive thru pick up lane. Whom I assume to be the manager, an older Hispanic gentleman, got very pissy that he had to walk 10 more ft to get to my vehicle. Didn't seem to understand that I wanted to be courteous of another customer while trying to help him out. But he insulted me and stormed off. I mean, it's what you expect from such a low end restaurant.‍ read more

I don't know why I keep going here. I also don't know why I keep getting married. They both make me sick. I've been to this location a handful of times and I've gotten food poisoning twice. Like my ex wife's cooking. Maybe she works here. But seriously, I regret this because it's nice to be naughty and sneak off to get a tasty burger once in a while. Like sneaking off for a Chinese massage. Maybe if I stopped eating here I wouldn't get sick and if I stopped getting Chinese massages I'd stop getting divorced. read more

One of the ladies had an attitude when i was ordering and once i got my burger it was clapped mate honestly the burger looked sad.

I've never had my order be ready. I consistently have to "pull up to the front". My order has been wrong more often than it's been correct. This is absolutely my least favorite McDonald's I've ever been to. read more

I love this McDonald's the employees are great. The food is consistent and always fresh. I have yet to have a bad experience and I have been going for 2 years now. I also love that it is newly renovated. I recently used the washroom and was nicely surprised at how clean it is kept. read more

This McDonald's is our pit stop to pee before the long drive to Show Low. Not to mention a nice Quarter Pounder with Cheese for the road. The Quarter Pounder was for me and my uncle got a 20 piece Chicken Nugget. Along with every type of sauce they would give to him. We went in to use the bathrooms and then drove through the drive through to order. After we ordered they made us park and wait for them to bring it to us. I should have just ordered inside when I went in. I will also say that I've yet to go into a McDonald's bathroom that wasn't really clean. This place is a great pit stop. read more

McDonald's - Fast Food Near Me - Fountain Hills, Arizona

Here at 8:30pm and it says open until 11pm and nobody is anywhere to be found. 5-6 cars waiting for nothing in the drive thru... this needs to be addressed quickly because it's super inconvenient to a lot of people. These people are here for dinner and they can't even order because the place is apparently abandoned. Not cool. read more

McDonald's - Fast Food Near Me - Fountain Hills, Arizona

Yeah, yeah... it's a McDonald's. What's to review? Well, today it was worth noting for me because the last of any hope for the fight for 15 evaporated right in front of me. Actually, as it's a holiday, it's a fight for $22.50 today. No matter. As the talented staff, unable to figure out their two-order-lane system so effectively demonstrated, at no point will it be feasible staff a functional McDonald's full of $15/hr employees. The skills just aren't there to create the productivity necessary to offset the costs. Kiosks. Kiosks, robotics, and a couple of solid kitchen staff. That's it. Sadly the worker griping loudly about being overworked and the steaks waiting at home for her will be a thing of the past. Sad. Torches and pitchforks... read more

Worst cheeseburger I ever had. Bun was hard and the temperature was barely warm. Probably been sitting around for a long time. I usually love McDonald's cheeseburgers. read more