Two sweet teas and the kids meal to perfection! Thanks for great service with a smile and good food to eat and great iced tea to drink! I always enjoy the architecture here because there is a brick mural that has been here for many years at this building read more

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Ordered a McChicken . This is horrible . barely any mayo and no lettuce. Don't go to the McDonalds in grand ave

horrible service ive been waiting 20 minutes this is not okay they have been telling everyone to go the parking spots this is unexpectedly the worst day ive had in a very long time read more

App and Website states the drive thru is open 24 hours and it is not. I got to the location at 4 am and sat for over 30 minutes waiting in the drive thru. This is a recurring issue at this location. read more

What is it with most McDonald's that they can't keep their ice cream machine running? It's very disappointing when you expect a product that they normally serve but for some reason It's not available when you order. read more

I stopped to get my kids some food so I run in to use the bathroom (I don't eat McDonald's) anyways I go in to use the bathroom and it looks like this smh so I jus imagined....if the bathroom looks like this I don't even want to know what the kitchen area looks like. The kids was mad at me because I told them they wasn't eating from this location....so I took them to chucky cheese instead and they had a blast!!! Get it together McDonalds cause this is not acceptable!!! This use to be my favorite childhood place to eat growing up...now I wouldn't feed it to my dog smh read more

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Service was okay but the food was actually pretty good for McDonald's not the best but not the worst

I'm a DoorDash driver. This is absolutely the nastiest Mcdonald's in Sebastion County. The place always has at least one "Transient" passed out on a table at any given time. But that's not what this review is about. If you order Doordash it sends them the order. 10 minutes later it sends the order out to the driver. Several times I have gone to this particular store and waited at least 15 min. Today it was a total of 25 minutes. Most of the workers were standing around drinking Caramel Machiattos, oblivious to customers. The Manager was incompetent and couldn't fathom why the 3 DoorDashers waiting were mad. Time is money. Multiple tardy orders can get you fired. If I could give this store any lower of a rating, I would cheerfully do it. So your question is... Why do I keep going there? When DoorDash sends you an order, it doesn't give you the location until you accept the order. Or I would certainly avoid this shithole. read more

Got my order wrong and had me waiting for 30 min && my mc crispy wasn't even cooked through disgusting !

I ordered a chicken sandwich and it had some black stuff on it and my chicken nuggets where mushed and look like a bite taken out service was fine but they forgot my sauce now I see why Taco Bell is next to them ambiance was ... I don't wanna say but just go some where else. read more

The food was okay, but we saw three separate sketchy dudes hanging out here for different lengths of time while we ate. Two were shirtless and one seemed on something. So I'll just say avoid this one, more for the sake of the neighborhood than for anything particularly wrong with the establishment. read more

McDonald's - the interior of a restaurant - Burgers Near Me - Fort Smith, Arkansas

I came in to eat and left almost immediately- one of the staff workers was holding a puppy while inside the building. Don't get me wrong, I love animals - but that's extremely unsanitary. What if it brought in fleas or used the bathroom or something? Definitely not eating in here again if they're letting staff bring animals in. read more

I was doing a door dash and they told me to pull up in the front so they could make it. (No big deal) 20 minutes later still no food so I called McDonalds to see what was taking a while ( keep in mind there's no one at the drive through) The lady that picked up the phone was really rude if you eat McDonalds don't go to the one on Grand Ave ! read more

I ordered a iced vanilla coffee last night drove off it was Carmel, drove in this afternoon told them the problem, did not want anything free just let workers know, drove up to second window to get a coke and my ice vanilla ice coffee, even asked her are you sure this is vanilla , yes, drove off CARMEL, I should not have to ask and taste it while I'm sitting in drive through, Do better read more

You can get a hamburger and french fries at Burger King and sonic as early as 7 o'clock in the morning but at 9:45 you cannot get french fries at McDonald's they're using the fryers to fry the hashbrowns but they can't fry a french fry before 1030 OK that shit don't make no sense oh that makes sense for is the fact that someone's lazy McDonald's on Towson Avenue in Fort Smith Arkansas you are shit you have to use the fryers anyway for the hashbrowns why not use it for a french fry because you just don't want to lazy asses read more

Today my roommate and I went to get breakfast from our local McDonalds and we get in line at the drive through at 10:20 so Im trying to hurry and make it before they stop serving breakfast. We finally make it to order and we order two mcgriddles, two hashbrowns, and two caramel frappes. The screen reflected this but she didnt read it back to us. When we get to the window the women says she made it a meal to make it a little cheaper. I didnt think the sausage mcgriddle came as a meal but I was like okay and took the receipt she gave me got my food and went on my way. When my roommate and I got back to my apartment we realized we had two McMuffins instead. When looking at our receipt we noticed that our receipt also said two mcmuffins (most likely changed by the well meaning girl at the window). I attempted to call the store but the women who later identified herself as the store manager was extremely rude and told me that because it was at this point 10:42 they were no longer serving breakfast and giving a half hearted sarcastic sounding sorry. Only after I pushed (I will admit I did use some coarse language because I was pretty frustrated at this point) did she finally concede she would take my name and I could come get them tomorrow. I dont know if Ill even return to collect the mcgriddles I ordered because of how incredibly rude they were about fixing their mistake. I used to work at McDonald's and we were always instructed to go out of our way to make it right when we made a mistake. read more

Rudest, most incompetent staff. I ordered an egg mcmuffin with the canadian bacon on the side. They put it on the egg mcmuffin anyway. My friend asked them to remake it without (im a vegetarian). They just took off the ham, it was obvious because they didnt even bother to rewrap it and it had the same thumbmark on the bottom of the bun (yeah gross right). The girl at the window visibly rolled her eyes at us and argued that it was fine and it wasnt the same one. When my friend came inside to talk to them about it he could hear them laughing about us and when they saw him they claimed the lobby was closed despite the door being open and threatened to call the police on him for coming inside. My friends burger had a ketchup thumbprint in it and they forgot his fries and got his drink wrong. We just didnt want to deal with them anymore. Ridiculous. read more

I ordered a breakfast sandwich a cheeseburger medium fries and large lemonade. I wanted to use my app coupons for free fries with any purchase and free large drink with any purchase. Lilly assuming she was a manager said even though the register took off both. I can only use one per purchase. I explained no I cant use the "same" one twice however I can use more than one. James the shift manager did not intervene to help. One person doesn't matter but I am putting this same review online and social media. I will go to McDonald's not EVER this one at 2221 Grand in Fort Smith Arkansas read more

I order a plate of hot cakes and my mom got a an egg and cheese biscuit and she got her food and they gave me and bag with my food and I got the bacon and eggs but no hot cakes read more

I just visited this McDonald's location, I have to state that my experience was completely unacceptable and inhumane. It started as I drove up to the #2 ordering lane, I clearly stated 2 Double Cheeseburgers, 1 McChicken, and 1 Large Fries. The screen displayed 2 McDouble, I stated again very clearly "No, 2 Double Cheeseburgers, not McDouble's" the display changed and I was not spoken to again at the ordering display. I was not given my total, nor was I asked to pull forward or thanked for my patronage. So I pulled forward after waiting several minutes just to make it to the payment window, (I believe in which the wait time would be far outside of your corporate standards of service times.) I reached the payment window and was given my total, I received my change and still not a word was said to me, no thank you, please pull forward, nothing. So now I reached the second food delivery window the employee handed me my food, still not a word from the employees, I asked for ketchup and the employee obliged my request, still not a word about my patronage of the business, no have a good day, a simple thank you, etc... Nothing! This is obviously a disgrace to the brand name McDonald's, from reviewing the other reviews of this franchised location of McDonald's on this website it is clear that this is a systemic problem at this location that has not been rectified by the Franchisee/District Manager/Operating partner in this market, I have submitted this complaint via the corporate website and now I am placing it on my favorite restaurant review site YELP! In addition to other social media websites that I frequent, I own/operate a large franchise group of restaurants throughout the south and if I had a single location that was involved in this style of turpitude of business administration I would clearly not own and operate 80+ franchised locations. This is a disgrace to the McDonalds brand name and to the business community as a whole in Fort Smith, Arkansas. This needs to be rectified via the Franchisee/District Manager/Operating partner in this district immediately, or via a corporate officer, there has been several complaints lodged with Yelp regarding this location, you need to take action on this. Listen to your customers and begin reviewing these social media websites. Get in your restaurant and fix this, or eventually your franchise agreement possibly could be in violation no matter how many locations you own. This post will be forwarded to corporate and the franchisee directly, I believe it is a restaurant owned by Mr. Hadley. Yours very truly, J.Y. read more

I haven't had ONCE a pleasant experience in the drive-thru. Every time they have gotten my order wrong and they do not know the meaning of customer service. Who gives an attitude to a customer when they ask for one simple thing? Foods awful and they don't even cook it fresh. read more