I had a very disappointing experience with my order. My McChicken bun had visible mold on it, which was extremely upsetting and made me question the food safety. On top of that, the fries were so overcooked and burnt that they were completely inedible. I ended up throwing most of the meal away. I expect better quality and food safety from McDonald's, and I hope this location improves its standards so no one else has this experience because it's absolutely unacceptable and disgusting we waited 40minutes in line and whenever we got up to the window we had to repeat the order to the worker and had to wait another 30 minutes in line just to actually get the food! I will say they have new workers in their that are training but serving moldy food and burnt fries to a customer is no excuse and a friend of mine went there a week ago and complained the sweet tea tasted like chemicals and now they are serving moldy buns and burnt fries in my baby sister's happy meal I really hope someone sees this review and sends someone to do a health inspection because this is disgraceful read more

McDonald's - Fast Food Near Me - Evergreen, Alabama

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Very poor service and cleanliness. Needs new management and or staff to clean up this mess.

Stopped there on the way back to Birmingham July 5, 2026 around 2:30 pm. Ordered and paid at the kiosk because there was no one at the counter. I only ordered a large fry and 2 large Diet Cokes. I waited for at least 10 minutes to get my order (I actually got 2 large fries - oh well). There was very little ice and the Diet Coke was flat (this was at the self-serve drink machine!). I observed other unhappy customers, even a lady who walked in after ordering a Diet Coke from the drive-thru. She was not happy that her drink was flat and she asked for a refund. No cash drawer at the counter. No one even came to refill the carbonation at the drink dispenser. She waited for a few minutes and then left without her refund. I heard a very loud employee complaining about the place being understaffed and how she was "just gonna walk out." Doubt I will ever stop there again. At least the fries were fresh and delicious! I hope things get better. read more

Update- Horrible service added an hour to our trip. Waited 20 minutes for someone to get our order and then 20 minutes to pay. The lady who took our order had a whole convo about some "lady in the front who" did this and that" with a coworker before telling us to "pull up". The lady who gave us our food was also having a conversation in which she said "I'm tired of working myself like a dog" then shut the window in our faces. I'm upset about this because the last time I came it was pretty good. Will not be back. Please fix customer service and time management issues. Food was just okay. read more

Need to clean Restrooms! Very nasty bathrooms don't know if I would trust the food here whatsoever

Food was cold and the person at the window was rude. Besides demanding my order she never said hi, thank you, you're welcome, have a nice day, or the cost of my order. I later noticed when checking my banking activity that they had charged me $5.43 for an egg & cheese biscuit. No wonder she was silent, I would've been too ashamed to speak as well! I won't be returning to see if her disposition has improved. read more

Incredibly slow service, dirty / unswept dining area, and employees who seemingly couldn't care less about helping customers at this location. We waited over 25 min for a simple order when they weren't even that busy for an early lunch. We saw several others have long waits too while we ate. The employees were very indifferent about how slow they were or the long waits most customers had. No one had cleaned the dining area for a while. At least the food was pretty good when we finally got it after returning to the counter to inquire. read more

Absolutely disgustingly dirty store. The person working looked at us and turned away and wouldn't wait on us. Skip this location if possible. read more

We have been here for 30 minutes waiting on our food we ordered this is poor service as usual

I sat here for 30 minutes. They wouldn't even take my order. I had to pull it to the window then they were rude and disrespectful to me. I did not receive my right order and the food is trash. I will not be coming back anytime soon. read more

Horrible horrible service. Smelled like it was on fire. Food was cold. Staff was barely human.

What the heck is going on at this place? We got there at about 8:15 this morning and were locked out. The guy working there just awkwardly looked at us and walked away while we waited. Finally, he opened up the door and didn't say anything. Nobody tried to take our order so we just ordered at the kiosk... The lobby was supposed to be opened at 5? read more

Adequate food because how can you screw up McDonald's. I know the South is known for sweet tea but some can't handle it. Worst unsweetened tea ever. The rating is more for the staff and for others who experienced problems. While sitting there multiple people had their orders incorrect. read more

Poor customer service, ignored long line of people in line to order food, to force people to use kiosks. Didn't have the decency to say that they weren't going to take orders, just ignored us until people left or tried to use kiosks. Those using the kiosks upset that things they ordered and paid for, weren't available for purchase. Had to wait in line that was being ignored to try to get a refund. read more

The food was alright but the service was terrible they were out of drinks? all the employees were on there phones

If I could give zero stars I would! I never write reviews; however, this place was horrible! Nobody was waiting the counter for you to order. Instead you had to use the mobile machine in the lobby. The paper was out for the receipt and order number and nobody ever replaced it after many customers after me had the same issue. Once we got our order and noticed we didn't have ketchup I asked for some. I was then told they were out. NONE in the whole restaurant. No ketchup in McDonald's?! What on earth. Ok, so could we get some kind of sauce? Nope not unless you paid extra. The ladies restroom also did not have toilet paper. Thankfully this was just a pit stop on the way to the beach so we won't be going back. read more

This McDonald's is located off of I-65. Although they were very busy today, the line moved quickly and the food was served pretty quickly as well. The beverages were fine, the sandwich was a bit messy when we opened it. The staff was nice enough. This is a good location if you are hungry and don't want to venture further down to Mobile or go to far off of the exit. read more

McDonald's - a cup of coffee in a cup holder - Fast Food Near Me - Evergreen, Alabama

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Stopped Here for lunch on the way to Birmingham. This was the most efficient McDonald's I have ever been to. The food was very hot and the order was correct the waitress was very friendly Kodoos to this franchise!!!!! read more

Understaffed to the point where they need to shut down until they can hire enough workers to operate effectively. I waited 45 minutes to get an ice cold meal. The store was out of many items but the kiosk still let you order the out of stock items. This caused huge problems and slowed things down even more, especially considering that they were so short staffed that there were no registers open. You could only order through the kiosks. Worst McDonalds I have ever visited. read more

I went to McDonald's today and thank God I look at food before eating it. The burger wasn't cooked all the way. McDonald's needs to do better. There is no telling how many burgers they served like this today. read more

McDonald's - Under cooked - Fast Food Near Me - Evergreen, Alabama

No coffee this morning and workers rude. We ordered coffee and they said- "look at the sign"- pointing to coffee is out. Also, worker was literally sleeping on bench in lobby (the one near door with huge tear in it). Newer looking McD but disappointing read more

One star only because zero isn't an option!! Went thru the drive thru and used a code for a free kids meal from the app. The cashier took my phone which I use to pay for my purchase. Once I finished my food and seen the receipt I noticed that the kids meal was not taken off, I went back and requested a refund and the store refused, a girl in the drive thru window said that because the cashier rang the items up separately that the code wouldn't work and that they would not refund the money. I will never stop here again. read more

Worst service. Take 4 ever and. Worst customer service. This store dont care about the customer. Very rude personal

Food was hot and fresh - 2 stars because the drive thru took 15 minutes for 4 cars - the cashier couldn't figure out how to change the receipt paper apparently but man she sure knew how to get a tattoo and piercing. Then they wanted to charge me $.25 for a hot mustard - what a rip! read more

This is the worst McDonald's in the country. I can confidently say that since I travel all over the country. We made an order on the app and was given a dry burger that wasn't what we ordered. We were told "we don't make that burger". The fries were all salt free, and we were told that they are "out of salt". The drinks in the machine, half were "out" or no syrup in them. There was no artificial sweetener for the tea. I'm diabetic and have sodium issues. I can't have the diet drinks. But there are no other choices here. The entire staff were playing in the back, dancing and singing and not giving any kind of decent customer service. When asked TWICE for our cups for drinks, they acted like we were inconveniencing them. No one would take our complaints or offer to fix the problem at all. Won't be back!! read more

worst mcdonald's i have ever been to. first time, i got a cold cinnamon roll. it was hard and completely awful i couldn't even eat it. second time, we had ordered and she didn't even listen and asked us to repeat it. then we pulled up to the window to get our food and got asked 3 times what food was ours. it was terrible. the coffee wasn't good, and the eggs weren't cooked through, and the hash browns were soggy. i will never eat here again. read more

We visited plenty of McDonald's around the world and have never been treated like we were today, Absoulte ridiculous we placed an order we were missing a few items they told us we had to back around to correct it so got off instead and received zero cusps service and racial comments about "y'all kind of people, fixing to make me quit" simply because we wanted the Missing items in our order. It's sad that people still treat other people this way because they feel some kind of entitlement. read more

When I was in the bathroom this lady was taking a BIG! Dump and after she didn't wash her hands and you can tell shes been to the bathroom more then once and probably didn't wash her hands at all it's just disgusting. She went straight back to the kitchen. We left. read more

The food was underdone. The worker was very rude and disrespectful. They were extremely slow. The workers had no idea what they were doing. Overall terrible! read more

This is the worst and slowest service i have ever had. If you're expecting to get fast food, this is not fast food. If you're on a road trip and need something superquick. This is definitely not the McDonald's to go to. I go to McDonald's usually because it's convenient and quick and while this might of been convenient and right off the highway it certainly was not fast at all. And when I asked the staff about where my order was it was like she just didn't know the answer read more

Terrible, they got my order wrong and my Big Mac bun was as hard as cardboard, and the meat was cold. Half the fries were hot the others were cold. I didn't complain or ask them to fix it because they seem like the kind of folks that would spit on your food. I've worked at McDonald's before and I know what's going on here, bad management and bad workers. read more

Our burgers were made correctly and fast. They didn't skimp on ketchup or napkins. We were able to get back on the road fast.

i'm not a big fan of the golden arches, but their coffee is really good and strong. read more

McDonald's - MAR2014 - Fast Food Near Me - Evergreen, Alabama

Don't go here if you want service. Sit at the drive through for 6 minutes waiting for someone to take my order, finally think something is wrong with the speaker so pull around. Windows are empty and the people are just standing around like they have nothing to do. Usually a big fan of McDonald's but this one is sad!! read more

Please don't stop here if traveling. We've literally been here 30 minutes after getting pulled up from the drive through. Meanwhile, 5 wrong orders have came back in and mines that I've been waiting on is having to be remade. read more

If you ever have a chance to stop by this location, DO IT!. The customer service was impeccable and the manager, Cynthia, is a true example of what great customer service is about. I've been in the restaurant industry for years & haven't been this impressed by customer service in a long time. Her staff was on top of their game & kept the place up like none other. If McDonald's had more staff like Cynthia the company would be redefined. read more

This is my third or fourth time coming to this fast food place. Every time I have been, I received the wrong order and had to go back. The first time this occurred my order was still made wrong. It's fast service and the employees are nice. It's not a bad place to come to. Maybe make the customer give you the receipt so you know which order is whose. read more

In a pinch, it will do! It was the first we had seen in about an hour since leaving Mississippi.

I don't eat fast food. I Just stop at McDonald's during road trips to potty. This potty was clean! :)

I can only eat so many fruit & nuts on a road trip until I need to stop and eat. When we're on a major time restraint, it will do. Clean, fast, very friendly, and tasty. Mariah was so nice :) read more