Wowza but not in a good way. We ordered a few items to go on the ordering screen, which I felt was more efficient. The drive thru was very busy also, just a lot of cars backed up. We waited over 30 minutes! Oh my word, I cannot believe it. In compensation for the wait time we were offered a water cup. WOW. The workers were friendly, but no one seemed like they were in a big hurry. I could see an assembly line in the back, but they weren't getting anywhere. I imagine in such a small town they don't have large velocities. Probably a good thing because they couldn't handle it. The food was as expected. But for waiting so long for it, some of my nuggets were cold. Not worth it. read more

McDonald's - Cold nuggets - Fast Food Near Me - Ephraim, Utah

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This is the worst McDonald's I've ever been to, and I worked for the McDonald's corporation for 4 years as a shift manager. I've never gotten an order fully correct in the several times I've visited, and I don't order complicated things. I'm not the kind of person that modifies sandwiches and yet, they're modified for me, sometimes to the point that's it's entirely the wrong sandwich. I ordered a Quarter Pounder Deluxe and it was received as a Chicken Sandwich. I don't know if high staff turnover is the issue or poor management, but this place is incredibly inconsistent. I don't even mind pulling forward and waiting for my food, but when it's wrong? Really? read more

Sticky floors from soda pop machine. Clean up your drink area. It is disgusting and gross read more

McDonald's - Gross - Fast Food Near Me - Ephraim, Utah

I waited 1 hour for my food while many other people got their own food that came in before me. Some people cheered when I got my food. My order got wiped off of their computer after waiting so long... read more

3,21/10 Given the size of the town, there arent many options so most of my friends like ti come to Mcdonalds. The burgers are ok, but the service is dogpoop. I think they gave me the wrong order about 3 times out of 15 total (max). The people that work there sound cool but it is clear that serving food is not their calling. But yea, could be worse but it is pretty bad itself. Would not recommend at all, but if u wanna eat cheap unhealthy food at a missmanaged restaurant you can come here :) read more

McDonalds is the place to go for scrambled eggs if you are trying to eat Keto, if you aren't then you go for the full breakfast sandwiches. I wish they were back to trying healthy items on their menus. Not much, but good if you are hungry. read more

McDonald's - McDonalds in Ephraim Utah is great for breakfast sandwiches - Fast Food Near Me - Ephraim, Utah

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CHECK YOUR ORDER BEFORE YOU PULL AWAY‼ If something needs to be fixed wait at the window or you may be waiting at the pick up for 30 minutes or more... THEN TWICE they Bring you out two menu items - neither was even close to yours... Or anyone else's actually - because.... you were the only one in the pick up lane. Finally, like myself, you may just have to ask for your money back. Up until today - this McDonald's was three star - maybe? read more

Mens Bathroom absolutely Disgusting! Even my 33 year son said the same exact thing! I stated to young manager who's maybe 19? " have you been in the Men's bathroom today? He responded no. I told him you need to go in there and have somebody clean it up it's absolutely one of the most disgusting bathrooms I've ever been to my entire life. After I said that he replied nothing!, not one word! I ordered a double quarter pounder with lettuce and tomatoes and told the girl no onions when I opened up the hamburger it had onions in it I brought the burger to the manager with the label with the huge font that said no onions I stated how come your people don't read what stated on the paper at work where it says no onions and they put onions on my burger I said you really need to get your people to pay attention to orders he said nothing like he could care less the employees are extremely woke and could care less about anything I don't even know why they have a job!! The tables are dirty the floor in the entire restaurant is dirty! read more

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The service was the friendliest I've ever had at McDonalds! Modern design inside. Clean restaurant and fast service read more

McDonald's - Fast Food Near Me - Ephraim, Utah

HORRIBLE SERVICE. Entire order was wrong or missing. Stood at the counter for THIRTY minutes waiting for someone to help me, workers looked over and then ran and hid. Absolutely disgusting service, this location used to be run wonderfully, now it's a complete joke, it's shocking how horrible the service and food quality is. read more

In the past, all the employees here have been less than satisfactory. However, recently we've been served by David, who is by far the best McDonald's employee I've ever come across! He's always cheerful, smiling and more than happy to help, even when we show up at 1am with decent sized orders! Once, our car even got stuck in the drive-thru, forcing us to push it to the neighboring parking lot. Although the drive-thru was busy and it was nearly midnight, David ran out of the restaurant to check on us and offer his help. Now, my friends and I get excited to see if he's working when we visit. He gives the best, quality service on the team. read more

We stopped to get breakfast as we headed home the morning after the pageant. We ordered 5 sandwiches and 5 hash browns. We waited outside for 20 minutes. We were given a free sandwich for our troubles but we didn't need it. A refund would have been much better. read more

This McDonald's has seriously gone downhill the last couple of years. The line is almost always super slow and the food is sub par most of the time. We went for dinner and ordered two quarter pounders with cheese which were both raw in the middle this is the 3rd or 4th time this has happened. I have left reviews on their site about this same issue and it continues to happen. The only thing good about our food was that the nuggets were actually fresh for once. read more

McDonald's - Raw quarter pounder with cheese. - Fast Food Near Me - Ephraim, Utah

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What in the world? McDonald's in Ephraim has gone down hill. If you're going through the drive thru for a Diet Coke, expect to sit there for 15 to 20 minutes. All their employees act like chickens with their heads cut off! Between the time of ordering and actually getting to the window, there will be about 4 or 5 cars that will just leave before they get their food. The other day I ordered a 6 piece chicken nugget, there were 4 people in front of me and I sat there for 10 minutes I eventually just left. Sounds so "first world probs", I know. But when you're on a time frame you expect service to be fast. Hence the phrase, fast food. read more

This place has really gone down hill, every time I go here my order takes forever, or something is missing or both. Worst customer service, and these people think that deserve $15 an hour?! read more

Waited 35 minutes for 2 plain double cheese burgers. By the time we got our food it was cold. It seems very un-organized. the staff is friendly but the service is horrible unless you like cold fast food. read more

Ordered two quarter pounders with no cheese and got them both with cheese, I went back through the drive through and was told to pull forward and wait. I waited 15 minutes and nobody came out so I went inside and my order was messed up yet another time, my order was remade and they finally got my order right and I had to wait another 5 minutes for somebody to put my food into the bag and hand it to me. Once I received my food I opened the bag and my burger was falling apart and under cooked. DO NOT EAT HERE read more

Visited for lunch on the way to take my kids fishing. This review is not an exaggeration. The dining room was hands down the dirtiest, most disgusting scene I have ever experienced. I should have turned around the moment I had to squeeze passed an overfilled roll away dumpster sitting by the front entry door. Our first steps into the building announced our presence as each step made a suction sound because of the sticky floor. There was thick syrup splashed all over the soda machines and the ketchup dispenser dispensed some sort of curdled ketchup. There was not a clean table to be found in the entire restaurant. In fact, we found mouse droppings on top of one of them. We tried to wash up before eating but neither bathroom was operational due to plumbing issues. It was a total mess. Very disappointing. read more

I only rate places I like. Hot and dusty. I show up in Ephraim. Hit the Mc D's for a pit stop. THE BEST. Thank you Ephraim for being so clean and fast and nice, great bathrooms. Huge playground for the kids. All filled up, happy, clean, and ready to drive home. Thank you. read more

McDonald's - Counter - Fast Food Near Me - Ephraim, Utah

Stopped for breakfast last week two Egg McMuffin's they tasted bad they were almost slimy threw them away worse than that they told me to go to the second window the girl did not wear a mask she handled both the money and the food I asked her why no mask she told me she wore it when she thought she needed it I called the manager he said that he would talk to her and that she was supposed to wear a mask and that it would not happen again two days later I decided I would give them another chance based on the word of the manager after waiting a long spell I got to the window the girl taking the money had a mask but when I went to get my food a different girl did not have a mask I got really mad drove off without the food called the manager again he was rude and did not seem to really care ended up hanging up on me when the pandemic is over I still will not go to McDonald's read more

We went through yesterday and ordered 60 chicken nuggets. The girl working the drive thru was super nice and enthusiastic and we got through super quick. read more

Horrible customer service I was wanting a water cup and no one noticed me standing there for 20-25 min. I was right up to the counter and the lady had to walk in front of me to let me know she is here but doesn't have the balls to help me. She SUCKS!! The man in the back looked at me but doesn't even help no one had the nuts to say anything read more

Dirtiest McDonalds I've EVER been in. Flies on every dirty table and that makes all of them... it's just sad that management can't see it... this location is newly remodeled and has all the potential to be a classy Mc D's... Sad!!! read more

I didn't know it was possible for somewhere to fck up so bad. They literally put everything I DIDNT WANT on my burger and left off the only things I wanted on it. The receipt had everything written out correct but apparently it's fcking Opposite Day at McDonald's or they're all just fckin retarded. read more

Just went through the drive through. It was super slow and the Big Macs were cold. Not warm actually cold. The sweet tea was NOT sweet even after I sent the first cup back. Very disappointing!!! read more

Wish I could give them 0 stars.. The last 4 times we have gone, we have had terrible service at the pick up window. We are asked to pull forward and have to wait 15-20 minutes for one item or all items. I had to go inside because they forgot about us. We went one more time to give them a chance, and we told them we would not pull forward because of being forgotten in the past. They flipped their lid. Told us to pull forward or we wouldn't get any food and would get a refund. We were fed up with the general managers attitude so we got the refund. Have complained to corporate about this ephraim McDonald's. Terrible terrible. They need to get a better general manager because he is just rude. read more

Amazing customer service. Their employees there made it feel like a sit down restaurant. They would come by and offer to refill our drinks and cleared our table as we ate. read more

Listen, I don't typically like McDonalds. I'm not in love with the typical customer services of typical McDonalds, but this is no typical McDonalds. (And i mean that in the nicest way possible) The staff is friendly and the food is good. Your not going to get the passive services that seems to be the norm. The staff is attentive and caring. I feel like they honest care about their jobs and me as a customer. read more

my experience was terrible I sat there for over 30 minutes to wait for my food and they didn't give me half of my order. half of the drink machines are broken and the servers were all giving attitude and rude. hands down the worst service I've ever receive. they would not refund me for what they didn't give me and wouldn't give me the part of my order they missed. read more

This location has quite a poor reputation since new ownership. I was hoping that the new building would come with a change for the better. I have only been there twice since reopening and they are 2 for 2 with long waits, order screwed up, and poor employee interaction. The food is par for McDonalds as is price. There are 2 kiosks and just one person taking orders. The back crew can easily make up the rate of error with their incomepetence. Drinks are $1, but there is no rootbeer. That alone takes off a star from me. The get 2 total because the building is new and clean. read more

Slow service. Incompetent workers, and not enough. Got multiple orders wrong. Poorly ran. Filthy. 4 in the afternoon isn't busy enough to warrant being this slow. Cool interior though. read more

Every time I have gone there recently, they mess up in some big way. Today, the kid didn't put the lid on the coffee and it ended up all over me. I won't go back and this after going there for many years now. read more

Open all night on Thursday and Friday but fries are waaay over salted on overnights. Health code is below par here as well. Burger's can be ore cooked and dry if you don't ask for freshly cooked stuff. read more

This is the worst (I repeat, WORST!!!!) McDonalds ever. Not that I hold McDonalds to a very high standard, ever. It's just that this one is SO BAD, it's painful. When they rebuilt, I thought they might offer better service along with their new building. I was wrong. They're excruciatingly slow, the food is often cold or put together hastily, and 2 out of 3 times there is something wrong with the order. But today was the straw that broke the camels back. I literally chipped a tooth when I bit into a sausage McMuffin today, because the bun was so stale and hard. The ONLY reason they stay in business is because there aren't many other options in Ephraim. But the cheap food isn't worth it anymore. We did just fine when they were shut down for a few months... there's no reason to go back now. Try literally ANYWHERE else in town. read more

Service is terribly slow and they never fail to get my order wrong. The staff is rude and inconsiderate.

This mcdonalds is absolutely awful! We waited at the window for like twenty minutes for only a large fry and a sprite!

This place just can't seem to get it together. Some dude in front of us in the drive thru was complaining about his order or something. It took 10 min before he finally drove off. I swear the one employee was talking personal stuff with him. They were stacking the cars up in the drive thru. So everyone had to sit and wait while their food got cold, because no one had the smarts to tell the guy to pull forward and come into the store to rectify the problem. The employees totally don't get the concept of the drove thru. Glad this isn't my regular McDs. read more

this was amazing customer service. me and my b-ball team walked in all wanting to get food, and they were super nice about it and got us our food super fast. while we were eating a nice employee walked by and asked us how our food was. AMAZING SERVICE for a fast food restaurant. read more

If you like waiting for 20-30 minutes for your "fast" food just to get home and find that half of it is missing this is the place for you. This has happened the only 4 times we have been since it reopened so not just a fluke or a bad day. read more

Having worked in fast food before, I am impressed. They keep it clean, they are fast and accurate with their orders, and very polite. Few fast food joints do all of that. This one does. read more