My guy went through drive through & ordered 2 large Big Mac meals, & received an entirely different order...ok, no biggie, tried calling to complain quite a few times, with no 1 answering, & no automated phone system! Seriously? I'm pretty ticked off to say the least. read more

Just a typical McDonalds. The drive thru is unusually slow even when it's not busy. Today I ordered the 1/4 with cheese meal and was asked to pull into a parking space where it was brought to me five minutes later. Some days fast food is anything but fast. read more

The food is good the service is friendly, its located conveniently! and the toilet is clean and super! like an mfer clean as can be. and they had none of that jank jank read more

This has to be the slowest McDonald's in existence. Expect to regularly wait in the drive thru 30 minutes just to find staffing or chatting, with zero sense of urgency at all. Also expect that if you have 30 minutes to wait in the drive thru, your order will be incomplete or incorrect. Wait until you get to Janesville if you want McDonald's. read more

Worst McDonalds around. Lobby is never open and the wait for food is horrible. They screw up the order 9 out of 10 times

welp this will be last time we give this McDonalds a chance - such a great location off the highway between some long stretches without decent gas or food options but my goodness is the inside of this place ever open? is the drive through line ever faster that 20 minutes? Never had an issue with the food really, but don't plan on a quick trip through or a place for a bathroom break here. read more

Came back 5 years later. Slower than before. Fast food? More like slow food. Am I right folks?

Just went into this lobby to order food with my boyfriend. The manager is AMAZING!! I wish I would have gotten his name. He helped us with the kiosk, checked us out and had our food made fresh!! And he was super kind and polite, which is hard to find these days!! All the for this manager and the yummy food!! read more

This place was pretty good idk why it's like 1 star maybe all the people who have nothing better to doanyways I do recommend coming here it was really nice (Update: it's been a few hours and we ended up feeling queasy after eating here low key) read more

McDonald's - Big breakfast with hotcakes orange juice (stream and idk some buiscut - Burgers Near Me - Edgerton, Wisconsin

This is possibly the worst McDonald's I have been to. I visit this area frequently and I have never had good service here. Super slow. They run out of supplies constantly, what McDonalds runs out of pancakes AND orange juice for a week straight? Employees are usually stoned, also not a good look. I usually drive into Janesville just to bypass this hellhole if I want a quick breakfast. read more

This McDonald store has the worst drive up service I ever seen across the country. Plan on spending 25-30 mins in the drive up during peak hours. This place is a nightmare. If I could give a rating of zero I would read more

A new low for this McDonalds. Went there after 7 to make sure they were actually open. They were. Serving soda and coffee only. This has to be the most mismanaged McDonalds in America. read more

Filthy inside and out. Outdoor garbage cans overflowing. Dirty tables that I had to clean myself! Dirty toilet paper on floor in women's restroom. All surfaces were dirty. Doors were full of prints. Food wasn't fresh as it should be. Disgusting. read more

Too lazy to open the lobby despite tons of people working. Will never go here again. Disgusting interior last time I saw, trash all over , literal shit on the bathroom floors. Stupid employees that get your order wrong three times IN A ROW. I mean how stupid can you be to mess up that much? McDonalds needs to sbit this place down. read more

ALWAYS check your order before leaving, something with ALWAYS be forgotten. Ice cream NEVER works... been broken for a couple of years now.

Today, a friend who is quadriplegic had this experience at the Newville McDonald's. His name is Joe Brown. "I'm quadriplegic, my driver is too deaf for drive thru Used online app, completed order for stall #5.... After 15+ min called in. Was told no curbside, no counter pickup, and dispite our disabilities no exceptions. Short Staffed. His driver was out of time and he had to miss lunch. Shame on all of you. read more

food was over-cooked, the Dr Pepper tasted like fizzy water. too much salt on the fries, forgot mayonnaise on mcchicken.

Absolutely terrible service and management. I mobile ordered got ignored and when I talked to management about it they told me too bad. Stay away from this shit hole read more

We rarely get McDonalds and now I remember why. We stopped here and got dinner through the drive through. The drive through attendant took half our order and then asked us to wait, which ended up being about 5 minutes of us just sitting there wondering if she forgot about us. Then she had us repeat everything, which is fine, I understand wanting to get our order correct. We asked for BBQ sauce (twice) for our chicken nuggets and it was still forgotten. Chicken nuggets were cold. They gave my son the wrong milk, even after specifying. Our drinks were only filled half full. My husbands tarter sauce wasn't even on his fish sandwich, it was only on the side of the bun. The window attendant literally did not say one word to us. Not even "hi" or "thank you." Almost felt like calling and talking to the manager, but it's not worth it. Won't be returning. read more

Made a complaint with McDonald's on 05/28/22 about my hash brown's having a bit out of it. They don't have the doors open at 6am so I couldn't take the food inside to show them and they don't answer the phone that early either. Regardless I made the complaint with this particular restaurant, I also made a complaint on their survey. Since that time I haven't heard back from McDonald's at all! Not a call, not even an e-mail. McDonald's lack of any response shows me they really don't care about their customers at all. I will NOT eat at McDonald's ever again and I will continue the tell anyone who will listen that McDonald's is a piss poor place to visit!! read more

Confirmed, everything bad everyone else said is true. Poor management. You would think sitting on a gold mine, they would be mining gold, but instead they keep pulling out rocks. If they didn't have the World's Best Coke.... I would never go again. read more

Okay I know it's McDonald's, but this place was on the lower end of the McDonald's food chain. Service was extremely slow. The place was dirty. Papers and straw wrappers all over the floors three of the four tables we looked at or dirty and I actually had to get water and wipe it's so that we could sit down and eat. The scrambled eggs were Beyond rubbery and I don't understand how it could come right from the kitchen and be ice cold. I would not recommend this place at all read more

If I could give a zero I would. VERY upset. Sat in line for over 5 mins ( i was the only car in drive thru) waiting for my "fries" because they needed to make new ones. Fries were ice cold. They forgot my kids drink. They messed up each of our meals. & When, I called to make a complaint, no one answered. Called 7x. Bunch of staff just standing around the food area talking. Less talking more work. Smh. read more

Service is absolutely awful, waited in drive through to see how long it would take....27 minutes, and we didn't t even get through the line, only 1 drive through is open, inside is still closed! Line is out to the street. read more

If you enjoy the hit television series The Walking Dead this is the McDonalds for you. The staff are unfriendly food service zombies, the bathroom looked post apocalyptic, and the fries -- oh my God, the fries of all things -- tasted like the frier oil hadn't been changed in a while. The service was sloooooooooow. The lady calling out numbers when orders were finally ready yelled them as people stood 3ft in front of her. Passive aggressive much? Also, be sure to pack your winter parka. It's Everest base camp temps in there. Looking to escape that and the loud late 70's adult contemporary drivel, we headed outside to eat in peace. Alas, the crap music was blaring out there, too. Good God, if only we had just went to Culver's. read more

Gotta love the Big Mac so saucy so nice tasty best food on the earth mmmm Big Mac so good

For a McDonalds, it's not that bad. Is it slow? Yes, it definitely is. Some of the food is good though, like the specialty sandwiches and glazed chicken tenders, but they do need to clean the fryer more often. There are other restaurants in Newville that have better food and service(Culver's, Taco John's, etc), but if you want to eat here, go ahead. read more

I ordered a hamburger plain. They gave me a hamurger with everythng. When I pointed this out they refused to correct it, giving me my money money back. If I didn't want my order I wouldn't have went there. read more

Wait 10 minutes in the drive up. Then the order is wrong. Going to get it corrected. Counter help rude as hell! Told my be talking to his manager. Guy goes woohoo!!! This place will never get my business again. Tired of rude people! read more

Constantly closes before their posted hours. I honestly feel bad for late night workers trying to grab a bite to eat.

We had a great experience here, the staff was friendly to my family of 5, and even let my little ones choose a different Happy Meal toy from what they originally received. The part that really blew me away though happened a week after our visit. We had lost a Fire Tablet somewhere between Chicago and Minneapolis and figured it was gone forever. Then we received a package in the mail with a nice note from a manager there saying one of his crew members had found the tablet and they held on to it waiting to see if the owner returned. When no one claimed it, he found our address on our Amazon order history in the tablet and shipped it to us. Thank you to Dylan Duarte and his crew! read more

Went through the drive-thru this morning, my wife got the wrong order, and my bacon egg and cheese McGriddle was totally cold. When I called to get a refund they would only offer for me to come back with the food, but by that time we were already on the interstate and could not afford an extra hour to deal with this Fiasco. $12 for nothing. read more

Lady at the first drive through window did not let me change my order. Rude and inappropriate customer service

Great deals and somewhat cheap. Customer service is fairly great, even though they get busy and mistakes are made.

I am your average McD's diet coke addict and stop here most mornings on my way to daycare drop off. The staff is awalys nice and constantly waive and interact with my twin toddlers in the backseat. read more

Ugh. The employees general form a circle and marvel for three minutes if you pay with a Sacagewea dollar coin like a tribe of cavemen, that should give you an idea of what to expect. The service is medocre at the best of times. The food at the drive through is wrong at least half the time, forcing you to go back in and get it correctly with the general unhelpful and less than brilliant staff. At times the food is unacceptable/inedible even from MacDonalds and that is saying a lot. My wife is addicted to MacDonalds coca colas and she won't even set foot in this place after getting the greasiest McMuffin I have ever seen in my life and when she asked to have it replaced she was told that is the way they come. Even my two year old wouldn't bite it. Drive the extra 8 miles to Janesville. They DID just perform a massive building renovation which got them the extra star, or it would be one star. read more

Terrible I got sick two times here from food poisoning don't let ur burger sit out for 2 hours while you play a game you will get sick and they didn't give me any chocolate chips when i ordered a chocolate chip mocha read more

I just went this morning. I walked in and nobody was at the counter. One person was at the drive up window, which was busy. The crew looked at me as if to say "What do YOU want?" I left. read more