Drive thru order was made correctly. The hot honey chicken had a good spice. I might ask to go easy on the sauce next time it was messy for on the road eating and bacon was not crispy so it pulled out every time I took a bite. Ask for napkins if you want them, they are not in the bag. read more

McDonald's - Hot honey chicken sandwich - Fast Food Near Me - Eastland, Texas

One of the worst McDonald's experiences we've had, especially while traveling. When we walked in, we tried to order at the counter and were told that, per "restaurant policy," they could not take our order and that we had to use the kiosk. We were having trouble with the kiosk and still could not order at the counter. An employee tried to help us but couldn't figure out the kiosk either. We were simply trying to order a Double Cheeseburger Meal, but the kiosk would only let us order the sandwich by itself. The women's restroom was also disgusting. The toilets were clogged, the paper towel dispenser was empty, and paper towels and trash were all over the floor. The overall condition made it look like the restroom had not been properly cleaned or restocked in days. The final straw was watching our food being prepared. From the counter, I could clearly see an employee handling our burgers, cheese, pickles, and other ingredients with bare hands. I looked around and noticed other employees handling food, including fries, without gloves as well. After seeing our food being handled that way, I immediately asked for a refund and we left. Thankfully, there was a Whataburger down the road. The difference in our experience was night and day. The employees handling our food were wearing gloves, the customer service was excellent, and we actually felt comfortable eating the food we were served. Between the forced kiosk ordering with no real assistance, the filthy restroom, and what we personally observed while our food was being prepared, we will absolutely not return to this location. Management and ownership need to take a serious look at how this restaurant is being operated. read more

this place was trash dude. no sausage for my sausage McGriddl!!!??? horrible service the workers wouldn't even ask if I wanted anything else after ordering something they apparently didn't have. I loved the play place though it was tough read more

Mathias is a great example of a good kid. We came in, ordered, he brought the food, mom asked for extra butter for her hotcakes, brought it in a flash. I mean this kid was awesome, he made sure everything was okay, cleaned a lot around us making the place look better, and so much more. Matias, you're a good kid man. read more

Wait took forever, customer service was not good and forgot my drinks, needs new employees

We paid for our food and didn't receive it. Service was very poor and the workers were rude. read more

McDonald's - Skibidi - Fast Food Near Me - Eastland, Texas

Came here for breakfast and we're out of pumpkin and continue to proceed taking my order and then after I told them my order it was wrong and then told me they were out. Yelled in the mic and wasn't very nice. Horrible customer service! 0 stars read more

Ordered on the app for pick up in store, 10 mins late I get there and it shows "serving" my #. Nothing is in the counter for pick up, I asked 2 different workers where is was and they both said "oh they must be working on it" waiting another 10 mins standing there, no acknowledgments after those 2. The # then disappeared. I leaned over the counter and said "excuse me, it's #0000 ready?" Someone from the back came around the corner and seemed annoyed with a "did you just get here?" I said no I've been waiting 10 mins, and explained the # was gone. She rolled her eyes and came back with the bag of food. I ordered food not attitude. Food: I added Mayo to the burger...I think they used an entire container it was literally dripping off in clumps, so much it just went into the trash. Fry basket was good though, and well seasoned. I went to Taco Bell next door, great customer service! Food was perfect & fast! read more

Ordered a chocolate shake in the drive thru. Pay at the first window. Waited in line. Our ice cream machine is broken

I was shocked when I was greeted by the staff as soon as I walked in the door. The staff was very friendly and professional. And the staff seemed to actually like working at McDonald's. And the coffee was good and did not taste as if it was watered down. read more

Hands down the worst McDonalds I've ever been to. Got our order wrong FOUR times and finally we just ate it. A couple of other customers also came in complaining their orders were wrong during this time. Whoever "Nancy" is was rude to everyone in store, including fellow employees, cussing at everything and everyone. Multiple times dropping F bombs, calling people Bs, etc... and this includes customers. We were cordial when telling them our food was wrong and the shift manager, Cheyenne, was incredibly nice during it all. However, Nancy, as we were leaving said "thank god these Bs are leaving" and when we went back in to ask what she said, Nancy loudly in the middle of the store said "oh great the B is back". Not sure what Nancy's deal is or how she even still has a job. But she needs to be fired immediately. A+ for Cheyenne, who came outside to defuse the situation when we left. A big F to Nancy and a big F for the order mishaps. read more

The bathroom was very clean, the food came out super fast and it was very tasty! One of the best McDonald's I have been to. The workers were very well maintaining the cleanliness of the establishment. Everyone was very nice and respectful. read more

We were called "liars" and "thieves" when we asked for a $1.50 burger that was missing from our drive-thru order. "Cheyenne" literally YELLED at us, claimed she packed everything correctly, and accused us of trying to get a free burger and said we must have pulled it out of the bag. We were stunned. She literally screamed, "Get out of my store!" and refused to give us her name, saying she "didn't have to." It was quite frankly the most ridiculous, insulting, and preposterous thing ever. I'm a professional and I damn sure don't need a free dollar-menu burger from McDonald's, trust me. (Oh, and the spineless, dorky manager "Glenn" was laughable at best.) This place is pathetic and will NEVER get another penny from me. read more

Manger is helpful, Food is fast, food is hot, and food is good, what else could you ask for.

Absolutely impeccable, service is friendly, food comes out fast,hot and extremely yummy. The vibe of the inside of the location is great as well. An amazing place to chill with friends & family to talk and have a good time. 10/10 recommend read more

They are the best. My band I pulled in at 1am and they were closing but still fed. The window worker came out and took out order because the tour bus wouldn't fit through the drive thru. The food was fresh, drinks were cold, and it was a great way to end a long work day. Thanks y'all. Sincerely Coffey Anderson "Country ish" read more

McDonald's - Fast Food Near Me - Eastland, Texas

I have mixed feelings about this McDonald's. We stopped here on. The way from Dallas to Midland for lunch. We went in to order but took it to go. The gentleman at the register was so friendly and nice! His charm alone is a 5-Star... But this McDonald's dropped the ball in other areas. One of the first things I noticed was the number of flies in the place. I know it's probably hard with the door keep opening and the drive thru window constantly open. Still doesn't make my mind as ease seeing all those bugs flying around. Order accuracy isn't on point. Both Happy meals were missing the toys, one Happy meal had two 4-pc. nuggets in it (bonus I guess) and I thought I ordered a meal but only received a sandwich (but luckily was only charged for the sandwich)...that could have just been a miscommunication. The wait time seemed quite lengthy. Like, unusually long considering there wasn't anyone in front of us. I've had lengthy waits in the past when ordering those new crispy tenders (due to cooking one) but we didn't order those. All in all, loved the friendly guy at the register, would have liked more accuracy in execution of order. read more

We were greeted by a friendly employee. Our order was taken quickly and was delivered before we left the register!

their manager Nancy was super rude. she was trying to fight customers and was yelling at people. every time I go there she's always in a bad mood. read more

These people about have a damn aneurism when you ask for NO CHEESE. It even said NO CHEESE on the receipt. Maybe the cook can't read or something but I wouldn't think it would be that damn hard to understand. But even still, it happens every time we get food here when passing through town. read more

They are great for NEVER GET YOUR ORDER RIGHT! Just left there and they screwed our whole order up. We even gave back the items that were wrong and still a drink and fry short. The young man at the window demand we pay$1 for the drink we already paid for!!! Left and simply didn't come back. So the manager came and handed us the food. It simply wasn't worth going back to get the other items and they wouldn't answer the phone either. This was on a Sunday around 6:40pm it wasn't busy at all. read more

What a fancy McDonald's! Everything is really new and clean, and ordering is seamless on the two electronic screens. The employees were helpful and polite. There are also tons of outlets. They were also open on Christmas Eve (thanks for being so available on a holiday!). The dining area is very nicely designed and decorated, and this location has a playground for the kiddos. I don't go for fast food often, but this location is a winner for me. read more

Very understaffed been in drive thro over 30 min after we ordered not to mention a wait just to order 10 cars left the drive thro cause they were so slow . ordered 2 kids meals and 4 piece chicken nugget and cheese burger nothing to crazy . Staff looked as if they all hated there life's. And if that wasn't enuff our orders were missing stuff and no straws . Would of gone somewhere else was just in car for four hours already and kids really wanted McDonald's. read more

McDonald's - Burnt hard bun - Fast Food Near Me - Eastland, Texas

Waiting to get my food and the gentleman who appeared to be a manager told everyone the shake that was ordered at the window cannot have a strawberry on it because the lady is allergic. One of the employees said "you can't sell them one the machine is mixed with the strawberry it will be cross contaminated anyways" and the mans response was "I don't care".... really??? Unbelievable. She told him 3 times he can't do it. And he kept saying he doesnt care. Not to mention they were blaring rap music with cuss words. I know you can't expect much from mcdonalds but wow. read more

The McDonald's app sucks when you order the same meal you only get the same drink for the two meal

It has its moments. Either you're happy when you leave or something is always off. Often when I get burgers for my family they don't have condiment, pickles, onions, etc. There's even been a few times when I've gotten McDoubles and the burger has only had a SINGLE patty. I guess it all boils down to who's working at that current time. Sometimes I leave satisfied, sometimes I don't. It's quite a gamble and we only come here for conveinance. read more

Whole restaurant smelled like dirty cleaning materials. The smell probably came from the shop vac that was sitting in front of the drink station. read more

McDonald's - Dirty shop vac in front of drink station. - Fast Food Near Me - Eastland, Texas

Hey, it's damn McDonald's... Nothing like science created meal that will probably kill me 20 years from now. I gave this place a 4 because i come here often and have not had a bad McD's burger by McD's standards and its clean. read more

McDonald's - a truck parked in front of a mcdonald's - Fast Food Near Me - Eastland, Texas

I love my McDonald's!! To all of the people that stop here from bigger places, your McDonald's is not only bigger, but more staffed. Our small town restaurant does absolutely AMAZING for all of the 30-40 workers (in total.) I applaud the lunch hour rush crew for handling us crazy high school students so well. (all of hs gets off campus lunch Xp) My only suggestion is clean your fountain a little better plz! My drink tasted kind of like some jalapeno juice & sprite read more

Wow!!! Don't eat here!!! When we walked n there were 5 people waiting for their food & we waited to b greeted & our order to b taken. Go elsewhere!!! When u walk in there is trash overflowing from not being attended to & it is all over the floor. Some employee scolded the guy behind the register about the trash. He was working. But the floor n the kitchen looks like hadn't been swept n a Month. The ice maker is not cold so it fills ur cup with ice & water. Both ketchup dispensers were empty. No napkins. I checked 3 tables before choosing & all were filthy. I asked a staff member to clean our table. Service is backed up and the young lady with the headset continues to visit her friends at the back booth next to the rest room. I kno it's McDonald's but even at that, worse than usual. It's been probably 9 months or more since we've eaten here. Save yourself & dont. 2 stars is very generous. read more

The restaurant smelled like rotten meat, dirty, not too many people and took an hour to get a 1/4 Pounder, 6 piece McNugget and fries! Longer than a real meal! NEVER AGAIN! read more

6ft man with glasses at the register, didn't get his name, it was covered. wow that guy is rude. We stopped by after two hours of driving, normal pit stop. Kids were craving McD's so I went along. As we were looking at what we were going to order,that particular gentleman looked at us at his register and said "can you guys use the kiosk to order your meals, we're trying to minimize having someone at the register" I looked at my wife and we didn't mind we've done it plenty of times when the lines are overwhelmingly long. We started are order and couldn't pull up a particular meal deal they were advertising on the menu screen in back of the register. So I kindly walked to the counter waited for this guy to be done taking someone else's order at the time (wow). And asked for some help to get this particular deal, as he walked to the kiosk I could tell he had a bothered look to him and he proceeded to explain how to order individually each item. I then said just like all the specials you have on the main page of the kiosk I'd like to get the quick break meal, he then started that is the only way to get it and that this particular McD's doesn't have it in the kiosk. So being a little frustrated I just left my wife went through the drive through and it was a breeze. Oh yeah and as we waited for our for at the window, guess who was taking several orders happily face to face with other customers. Wow. I usually don't post negative reviews but I felt I had to relay the bad with the good. Two starts because the food was standard. read more

Simple Order 2 Small Cheeseburgers w Extra Onions and Pickles and Lg Fry. Had to return inside before driving off twice to have Order redone. Screwed Order up simple order twice. They were in too big of a rush. The receipt said no onion & pickle, but cashier actually repeated order back to me w extra onions & pickles. So when went back in 1st time, guy just grabbed back and hurried to redo order, which meant I had to seriously wait like 5 min for order to be redone. Problem with this was the Receipt was incorrect as I was trying to say before he rushed. So I assumed he heard and was gonna do order correct. BUT NO. He didn't pay attention at all. So I had to go back the 3rd time to get order done. New owners I hear and they suck. I counted 6 flies on the monitor that has order numbers and 7 more above the Wall way between fryers and prep station. 3rd time I have seen this many flies on like 3 months. They are doing nothing to resolve the flu issue at all. I had to step away from counter under monitor cause flies kept landing on me. Get your crap together. Just cause a small town, you should NOT crap on the people here with your service. Our food is already questionable. read more

Absolutely terrible.. it's called fast food because it's supposed to be fast not pull over and wait for 30 minutes at the parking spots. Then bring out food and can't even bring to right car. Definitely need a new staff read more

Worst McDonald's drive thru. Sat in line for 10-15 mins people backing up to get out of line. Finally got out of line and went somewhere else. read more

I Went to the eastland location tonight. The lady taking our order asked us if she could help 6 times. So rude. Even after me telling her to please give me a min. Then we pulled up to the window and she apologized because she was arguing with her boss over the headset. We even heard the conversation. So unprofessional 2 grown ups fighting in front of customers. Wow. Who needs Netflix when go to McDonald's. What a joke. I guess they hire anyone!! read more

They repeated the order back to us, and then didn't give us everything that we ordered-there was only 3 of us. They parked us, but the food was cold when we got it. And they didn't give us the sauce for the chicken tenders. My fries were so bad, I threw them away. That's saying somethingUnfortunately, this is not an unusual experience at Eastland McDonalds. We knew not to come here; they ripped us off again. I think we've learned now read more

Took them for ever to take our order they got a cheese burger wrong and I asked if they could make a new one and just gave me back my old one that was wrong... There was arguing and non stop yelling read more

When was the last time that the State of TX or County Health Department did a thorough inspection? My fiancé & I went through the drive thru late on 12/30/17 and we have both been down, seriously sick & in pain (extreme food poisoning). This brought a grown man to his knees & I have barely left my bed ever since I got home. We literally had to book another night at the Holiday Inn because we couldn't make the short drive home. I will never go to another McDonalds again...anywhere...because of how painful this has been. I even had to call out sick to work today. This all has been very unnecessary, inconvenient & painful. Just trying to make sure that no one else has to go through this. read more

I was a little hesitant to stop at this location because of the reviews on here but I'm glad we did! The food was hot and fresh, the location was very clean and the staff were all very friendly. read more