The mobile order process was fantastic and painless. The food was hot and fresh. The staff was overall very friendly and welcoming. I'm giving the location three stars because of a horrible manager. I do not know her name because she was not wearing a name tag, nor was she in uniform. The employee who was handing me my order also went to make my soda. When I walked in one of the the other employees gave me a cup and I got my own soda, but this wasn't communicated to the employee getting my food. Being that I ordered online I can see the confusion with who is suppose to get my drink for me. The manager made it seem like the employee had committed some horrific, fireable offense for trying to prepare a soda for me. She started to publicly berate the employee in front of me, other customers, and coworkers, all over a SODA. The employee kept a smile on her face the whole time and was very polite toward me. The manager gave me a half smile and said she was sorry, but as a former retail manager I know how absolutely unacceptable that is. It really brought me down because out of the McDonalds I have been to this one had the friendly staff I have ever seen, so it really bothers me that their managers speak to them like that in front of other employees and customers. Poor management at its finest, sadly. read more

It took literally 30 minutes to get our food. Then another 5 minutes to get our drinks. The lobby was absolutely disgusting. I am very disappointed. read more

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Food took forever to get had to ask them food was after 25 minutes soggy fries no diet Coke eating while they're cooking talking about personal conversations while cooking Dirty tables. read more

I came through the drive through today to order a large caramel frappe no whipped cream. As I tasted the frappe it seems as if they had mixed the caramel syrup used for iced coffee into the frappe so I had to turn around & ask the crew to remake it for me. Like who does that? They were too lazy to switch out the caramel bag for the machine. I do not recommend this McDonalds. read more

Pretty sure I got a spoiled fish sandwich from here for lunch on Monday. Later that night I had a horrible upset stomach that lasted till the next morning. Don't think I'll be going back to this location. read more

I literally downloaded this app just to leave this review because YES it is that bad . They forgot two of our burgers, and when I went to eat my chicken nuggets I find this weird trash in it? I honestly can't even tell what it is, but it made me feel grossed out and I just stopped eating my meal overall. read more

McDonald's - 4 menu, and a piece of trash lol - Burgers Near Me - Columbia, South Carolina

Food was good but they forgot sauce and my entire burger. Took 10 minutes to get food and 7 minutes to get drinks. Place is clean and doesn't smell bad. Did ok but for a partof 6 they did decent. read more

McDonald's - Burgers Near Me - Columbia, South Carolina

To pull up to the drive through only to be told "One moment" (no please), and then wait ten minutes only to be told the system is down, is criminal. All I wanted was some McCrispy tenders after working a long double shift. If you're not going to be polite, at least be transparent about what is going on if you're having issues. Worst location in Columbia, I'll go out of my way to go to the Harbison location. read more

Horribly slow service every time I come here. It causes my food to be cold or just plain forgotten. Ridiculous

there food is always hot and fresh, the service here is okay sometimes it does take a moment to get the food and order the food but its never very long. The restaurant drive through is normally long but it's not dirty outside. read more

Terrible. Took 40 minutes to get our food, lady was rude and didn't know where thing was. Never coming here again

The food was extremely cold and my sprite didn't have any taste to it. EVERYTIME I try to give them a chance they just highly disappoint

Has got to be the worst service and slowest serving McDonald's I've ever been too. The few times we've been here car line is 15 deep with another 10 plus in the lobby. Always understaffed. Always missing items from orders. Always a 20 plus minute wait. Not really fast food. read more

Service was terrible. The lady at the counter couldn't stand that i asked her a question and met me with a horrible attitude and thinks it's ok to wave hands in people's faces. I think not! Something needs to be done about this location and the people in it. I always have issues here just not usually this awful read more

Murphy's Law. Anything that could go wrong, did. To start, the place was filthy. Handprints on every glass surface. Cup stains, grease, and food leavings even on the "clean" table. One table was dirty when we came in, and it stayed that way until after we left. Note, it was not busy. The wait was long. And despite advertising table service at the self-service kiosk, we did wind up having to go and pick up our food from the counter. There was no effort made to ensure that the food was actually ours. If someone else had wanted it, they could easily have taken our food. And of course, the food itself. Our burger was messy and sloppy, with way too much mayonnaise. I'm talking easily a couple of spoonfuls. The pickles were haphazardly thrown in on the sides. The nuggets and fries tasted stale and old, and left me with a stomachache after eating them. I'm surprised OSHA hasn't been called on this place for its blatant safety violations. If I could rate this zero stars, I would. Do better, McDonalds. read more

When you get to the pick up window, don't let them tell you to move forward unless you have your food. It's the pickup window. Either let them give you your food or get your money back. I've spent less money at a sit down restaurant. Not going back. read more

Horrible customer service.... There is no accountability in this store. The management team, and franchise owner should be embarrassed. Of course my order was messed up, but what made it even worse is none of the employees working cared. It doesn't matter if you're making 1, 15, or 25 dollars an hour, you're getting paid to be a professional. These employees here clearly have been failed by leadership. read more

This afternoon my youngest daughter and I went here, and when at the pickup window after being given my food, the clerk told me to pull up so he could give the car behind me their food. Well, I could not pull up because there was a car in front of me past the pickup window waiting for their food. Thr clerk then said in a surly tone, I TOLD you to pull around the car! I responded that there wasn't enough room to do so. I asked him to have an employee tell the car in front of me to pull up to the Drive Thru One parking slot (for cars waiting for their orders). He me that "I ain't gonna do that". Then the car in front of me FINALLY was given their order and was driving away. As I was pulling away the pickup window clerk was screaming at me...I couldn't caatch what he was saying but it was something unpleasant. My daughter asked why the guy had to act that way....... read more

Don't order in the app there's no way to request a refund for missing items Cheeseburger

I don't normally review chain restaurants because you always know what you'll get, but I recently had an abominable experience at a McDonald's in Columbia and thought this location needed props. This McDonald's was everything you want in fast food. Fast, hot food. Friendly employees. Clean dining room. read more

Everyone was super nice to us, even went out of their way to open the locked door for us. Our cashier was super fast and friendly and the store looked great! read more

This is the biggest chicken biscuit I've ever seen! The meal was hot. And it was less than $5. But they forgot my straw read more

McDonald's - a menu on a sign in front of a building - Burgers Near Me - Columbia, South Carolina

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This is the slowest McDonald's I have ever been to. And it is consistently slow, not just a one time thing. To try to "speed" things up they will clear orders before they are filled but then they forget what the orders were and have people waiting a long time. This is the closest location to us so that's why we keep coming back but after today's wait we will be going to a different location. Oh, and forget about mobile orders. They do not know how to handle these either. read more

St. Andrews Rd near I-26 has been closing between 10 & 11 pm for several months, ever since the corona virus pandemic closings were issued. read more

Taliah is the best manager I've ever seen at this location. I live close by and I've been going to this McDonald's for years and I can tell you some horror stories from the late night shopping here. She definitely deserves a promotion read more

Better than anticipated. The drive-through was speedy. The chicken biscuit was quite good. The caramel frappaccino was also good but pricey.

They make all that money but can't give Veterans Day deals? Lost my business for life.

My son and I both ordered the McRib. Our sandwiches were very sloppily prepared with BBQ sauce dripping off the package. Our meals were served on a tray that had what looked like BBQ sauce or catsup underneath so I got a surprise when I picked the tray up...yuck! Unsweet tea was behind the counter, so I had to wait for refill.....not convenient when there are customers being waited on. Not the best experience, but the McRib is delicious!! read more

This is the first time in a LONG time i ate at this particular mcdonald's and i finally remembered why. THEY burnt both of my egg mcmuffin's and they were both COLD. SMH! read more

McDonald's - Burnt Egg McMuffins - Burgers Near Me - Columbia, South Carolina

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Way to go McDonald's! Breakfast speed was phenomenal. in fact, the food was waiting for me, instead of the other way around. The bacon egg and cheese biscuits were what one would expect.. Nothing spectacular but what you would pay for. What I like here at McDonald's and annoys me SO much at many fast food joints is the splitting of price between meal and drink. Here you see is what you will get plus tax of course. I have been to other fast foods where the price of a meal is a decent price, but doesn't include a drink. When you add drink, meal cost is not worth it, especially in these times where we are trying to stretch that dollar! read more

Ok. I go to this McDonald's a good bit because it's convenient and close to my house and cheap. Sometimes they have good service and sometimes it's as bad as it gets for fast food. Tonight I went through the drive thru, most all restaurants that are still open use gloves in the drive thru, I work at a restaurant and I know that we are supposed to use gloves. Tonight I didn't see one person in the drive thru that was wearing gloves and it kind of ticked me off. Also it took quite a bit of time. When I got home I had a mcchicken and a double cheese plain. Both sandwiches looked like they just threw the ingredients in a wrapper and crumpled it up. The cheeseburger was unbearable, I couldn't bring myself to eat it!! It was cold and smelled like it had been sitting on the counter for 40 minutes. I'm sorry but this is unacceptable. If you go here beware because there are few restaurants near here that are THIS inconsistent in quality of service and quality of food. read more

They always get my order wrong, they don't answer the phone and the rudest to customers with attitudes. Don't come unless you want less than what you paid for. read more

Hey. It's McDonald's, so lets be reasonable. This locatiin was rebuilt earlier this year and most of the staff was replaced. But the new staff should be trained by now. However, my McMuffin was essentially a McNothin. The hashbrown was falling apart. The diet coke was upgraded ro regular coke without my knowledge (surprise!). And my meal was missing a straw (I guess they charge extra for that) gotta love Micky Dees! read more

The McDonalds on st. andrews road close to the interstate has to be one of the most inefficient I've ever been to! I live close to it, so I frequent it when I don't have time to go to the other end of St. Andrews~ I just left there with an order of an iced coffee and didn't taste it until I got home. There was not an ounce of sweetener in it! That's the second time this has happened to me. Somebody needs to look into the staff there!! What a disappointment!! read more

This is the worst McDonald's I've ever been to!. They don't give you good food most of the time the fries are under cooked and the burgers taste like they've been sitting for a while. They are rude to their customers & give you attitude if you go back and say they messed up your order. I got some food that wasn't done took them inside and they snatched the bag out my hand and was rude!. Do not go to this McDonald's!. You will not be satisfied!. They don't even deserve a 1 Star. I've been here several times only cause it's close and they never change it's terrible I will be going to a different McDonald's from now on!. read more

Employee complained about customers right in front of me. I ALWAYS have problems at this location such as exceptionally long wait times, cold food, and this one time when they gave me attitude because they left out something that they charged me for and tried to make me wait 10min for the item so I would just leave. I'm jumping on the bandwagon and blacklisting McDonald's. I will never eat at one again and neither will my children. read more

This is one of the worst locations I have been in. It smells dirty as soon as you walk in. The exhaust fans clearly do not work the entire store is filthy from what I can see. There only seems to be one person in here that cares. The young man taking orders. The Mgr don't care about the location from what I can see. read more

McDonald's - a hole in the ceiling - Burgers Near Me - Columbia, South Carolina

Horrible service, ordered chicken nuggets that taste like rubber, fries were cold, soggy and greasy. Asked for fresher fries waited 10 mins and got fries with no salt....just aweful visit! read more

This McDonald's may be the worst in Columbia. Store was dirty,managers all but one are unprofessional, employees are terrible saw the manager doing all the work, took 15 minutes to get a big Mac meal in store at 6 night. If you can eat somewhere else please do. read more

We went there through the drive thru yesterday around 1ish. Not too busy. Average steady flow. The young man on the speaker was less than enthusiastic to take our order. No big deal. Not my problem if you don't appreciate having a job. So we pull up to pay for our noncomplicted order. My sweet girl loves to down the window and speak to the employees. Well, usually 99% of the time all of the employees have made her feel special and interact with her. She is clearly excited to say hi. Well he was the 1% . My child starts crying. I had to lie and say he just didn't hear u. Strike 1. He opens the door to give me my change and practically tosses it in my hand. Change falls to the ground. He closes the door and proceeds on to what ever else he is doing. So I sit there , and sit and he opens the door again and asks me if I have a second order. Dear goodness....come on man. I said "no, my change is dumped on the ground and I can't get it." So he leans over and looks at it. Tells me to drive forward. I look at him and say "can you just give me my change?" As in open up the register and give me what you tossed in my hand. So I said "is someone, a manager going to come out and get it for me?" I was beyond pissed at this point, not about my change, but at the lack of consideration and poor customer service. So we pulled up to get our food. Thank goodness for the sweet lady at the window. She said "oh are you the one who's change dropped?" I said "yes m'am" I tell her the amount and she hollars out "does anyone have a quarter". Problem solved, it was that simple. Took less than a second to resolve the issue. Thank you kind lady in the food part drive through. read more