It is in a rest stop. It is convenient. I used my ap and for a large coffee for $.99 - can't beat that! They were efficient, friendly and to the point! read more

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Not to be confused with MapDonald's, which is a place that sells fast food maps of the area. The Massachusetts Turnpike is expensive and can be really annoying, like Barbie then on both counts. Gas prices at the rest plazas are sky-high and so are the food prices. You won't find regular McDonald's prices at this little rest stop in Charlton. Indeed, you will find costs are jacked up and the service is usually bad because it doesn't have to be good because they're going to sell a lot of stuff anyway. Food quality isn't great but it never really is at McDonald's these days - still if you're looking for piping hot McDonald's food this rest stop probably won't provide it. read more

McDonald's - It's Mc or break and this could go either way - Fast Food Near Me - Charlton, Massachusetts

This is a McDonald's on i90 at a rest stop. We stopped at the rest stop to use a game that you play and gives you rubber ducks. A McDonald's employee walked by and engaged us passive aggressively and started telling us the machines should be unplugged and proceeded to unplug one while we were using it. And reminded us we are wasting our money. Very rude. We love the ducks. But no reason to come over and be so rude. Thank you McDonald's! read more

McDonald's - Turnpike duck - Fast Food Near Me - Charlton, Massachusetts

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This McDonald's is in the westbound service plaza on the Massachusetts Turnpike. It was snowing heavily and so there wasn't a tremendous amount of traffic here. Nonetheless, a quick coffee for the road was in order and here we are. Service was good and the coffee was the usual super hot until I asked them to put a few ice cubes in there. The crew seemed a little busy with chatter but there weren't that many customers to take care of. read more

McDonald's - McDonald's at the Charlton Service Plaza - Fast Food Near Me - Charlton, Massachusetts

Like most fast food places, this McDonalds is getting its butt kicked in these reviews. I am amazed at the coincidence that so many places I go into have been the worst experience ever for reviewers. This is thankless work in a crazy-busy atmosphere and I take 'em as I find 'em. The McCafe section was closed and the menu unclear, so I wasn't sure we could even get hot coffee, which was all we wanted. But it was fine. Not a long wait, a polite front line cashier; I am almost sorry to have to disappoint the haters out there. read more

Meh, this place was an utter madhouse with the holiday traffic. Long lines, questionable cleaning practices. No real direction about how to get items like ketchup or creamer for coffee. It is what it is... read more

Located in the Charlton Service Plaza on the Pike Westbound. Pretty much you only stop here if you are on the Pike, need a bladder break, and then decide to grab a beverage/snack They have separate counters - McD's at one McD's cafe at another. I just got coffee at the cafe. The cafe seemed to sell all beverages and muffins. The lines were a lot shorter at the cafe. read more

McDonald's - One day these coffee shops will hire employees who know how to secure a lid. And only then will the world be a better place. - Fast Food Near Me - Charlton, Massachusetts

Last stop before 84, going west. McDonalds, Papa Gino's, Fresh City and d'Angelo. Large seating area. Sufficient restrooms capacity. Convenience store and Gulf gas station. read more

Whoever was working drive thru at this time was super mean and really rude. Definitely fire her if you're reading this. Mean for no reason at all. read more

We got 4 big breakfasts- not only cold but over cooked biscuits, no jam, and overcharged It was the only place open Never again! read more

ZERO stars if I could. Even for a Service Plaza this is awful with the worst service. The staff here have an awful attitude and you will wait 15 minutes for a sandwich and salad. EVEN WHEN THERE IS NO LINE. Unacceptable. read more

I drive by this every day and only stop if I'm starving...rarely, at that. Prepare for your order to be wrong every single time if you drive through. This has been happening for five years. I've just given into the idea that sometimes my meal won't have a hash brown, or will have a biscuit instead of an English muffin. It's pretty awful, but if you truly don't have time to get off of the highway it will do. If you have time, I'd suggest getting off at the next exit where there are many options. read more

If I could give zero stars I would. We went through the drive through at 11pm and waited at least 15 minutes to get to the ordering station. Once there were were told that it would be 10 minutes to TAKE our order. Now we are talking 25 minutes just to be able to TAKE the order. The Server asked "do you still want to wait?" Guess what we did? Got the heck out of there. read more

Hands down. Worst McDonalds experience I have ever had. Actually worst restaurant experience I have ever had. Took 32 mins for us to get our order in the D-T (took 21 mins before we could order). Could not leave D-T because of curb. I actually called the manager 18 minutes into our wait and talked to her to give her a courtesy heads up that D-T was so slow. Nice, but didnt care that we were all waiting so long. Didn't know how to accept rewards code, no chicken sandwiches of any kind, no ice cream or other desserts. Only choices were hamb, cheeseburger, Big Mac, and quarter pounder. 16.02 for 2A and a gambier ketchup only. Sixteen dollars for a 32 min wait, soggy limp fries, and a 1/4 pounders that I had to scrape salt off of (and had a dry, stale, crumbled bun). To top it off, most staff had masks, but down around there chin. I saw three staff with proper masks, most others were in various state of hanging off their faces. Seems like unsafe food and absolutely unsafe public health conditions. read more

"Welcome to McDonald's, would you like to try our new banana bread today?" x 500 effin' times while I waited for my order to be ready. This McCafe crap really needs to end. I tend to stop here when traveling to/from NYC because it's convenient, but the prices are higher (yeah, I get it's a rest stop) and the service is generally sub-par. I guess you can't have it all... read more

Zero stars. Tried to go through the drive/thru at 11:45pm on a Friday night and was told that the drive-thru was unavailable and that it was only available inside for purchases....ridiculous. read more

Total shithole. The first window wasn't even open and it took forever. I ordered 10 chicken nuggets and they gave me a Big Mac. I ordered 2 medium doctor peppers and they gave me a small and a large one. read more

The service here was pretty bad - unprofessional and half-hearted, at best. I ordered a cheesecake here, which wasn't bad, but pretty expensive. In fact, everything here is more expensive than it should be for the amount and quality of food you get. I know it's a service center fast food place, but maybe they could work on quality if their prices are going to be so high... Verdict: Expensive. Poor service. Would not come again. Nor should you. read more

As a Demographic market researcher for many top brands in America, to name a few, Chick Fil-A, Panera, WaWa, Dunkin' Brands, this by far was my best experience at any Mickey D's in the past 20 years!!! Food was perfectly prepared, speed of service was perfect, and the smiles from the Manager on duty, kept me lovin it all the way home to NJ, on my way back from Surveying Dunkin' Brands in Sommerville, MA!!! Phenominal Work Gang!!! Best, Sam read more

Meat in McDoubles and quarter pounder were barely warm. Fries were soggy. They said they were out of salad even though we could see them making salads. Not sure how they managed to have cold meat and soggy fries with lines of people ordering and waiting for food. All the other food places at this restaurant area were closed at the time. read more

If it was possible to give zero stars I would have, stopped by today on my way back from New Jersey. Paid $40 for a Double Quarter pounder meal and (2) Big Mac's with no bun. Both Big Mac's had buns and no sauce whatsoever. This is absolutely ridiculous to pay $40 for a meal that you can't even choke down because there's no sauce which may I remind you kinda makes the Big Mac?! I would of been more understanding had the place been busy but it was not. read more

This McDonald is the SLOWEST team on the planet...10 plus cars in the drive through and 1 window open....WHERE IS THE MANAGER ????

Sevice is very slow. They even served other people who had ordered after me and had ordered the same items. Fries were Cold and no favor. The diet Coke tasted like water. read more

Slow, awful, occasionally incapable getting orders right. You're pretty much here because you forgot to stop at Natick or Southborough and it's either this or wait for the next stop in Ludlow, and who knows what 90/84 traffic looks like right now? read more

I walked up to the counter and set a timer on my phone because the kid working the counter didn't even acknowledge me. He was too busy listening to music loudly with offense language not appropriate to be played on a public place including the "n" word. After finally acknowledging me while I was the only person in line for over 3 and a half minutes. I asked for a breakfast item as many McDonald's locations serve breakfast all day and night and not even looking at me he just shook his head and said nothing at all until I asked him "no?" All he said was "only beef" someone behind me said "they don't even have French fries right now". This has to be the most ludicrous experience I've ever had at a McDonald's and that's saying a lot since I don't expect much other than some sort of food. You're better off buying bread from the gas station attached and scooping up some dirt outside because eating that would be significantly better than even thinking about getting service from this location. Whoever the person working the counter April 15th at 2:30am caused me to walk away hungry due to his poor performance and attitude. I'd rather not eat than deal with this. read more

This place is very clean. The crew member are very nice. They all wear masks, it feels safe inside. They are very quick. This is my favorite place to go by when I go to work. And yes the food is more expensive but that is because they are on the highway. Love this place. read more

Stopped in for a coffee about 8:30 AM on my way out west during Columbus Day weekend. The coffee counter (McCafe) was a different counter than the burger counter. Now I realize it was a holiday weekend, but only 1 person behind the counter and no decaf? The counter person said it would be 5 to 10 minutes, so I bought the caffeinated coffee which was served promptly. Also had a croissant which was fresh. 2 stars for no decaf and 1 person at the counter with long lines....... read more

Very very slow. Been waiting in line for 10 minutes. They forgot our sodas (only two), and when we got them the lid wasn't even on. The fries don't have salt. read more

I actually went to the "McCafe" not the McDonald's, which was an upscale version of McDonald's with coffee, bagels and pastries. I only had a tea, but the service was friendly enough! read more

It would be nice if when there are five people standing in the McCafe line, if one of the nine people on the McDonald's side - two thirds of whom looked over at the growing McCafe line - would actually come over and serve some of us instead of just staring all stupid-like at us! read more

They introduced us to Banana Bread at McDonalds and were WAY over priced!! Then again it is a rest stop on a toll road, it serves it's purpose!! read more

I ordered a big mac for the first time in years and oh what a disappointment. Five bucks for bread and lettuce. The burger patty is so thin it is not even noticed in each bite. McD's cant last much longer with this quality. read more

I stopped here on my way home on May 20, 2018 around 1pm. I ordered a quarter pounder with cheese and a double cheeseburger. While I was waiting to get my order I witnessed a man come up to the counter and tell the employee that he ordered a double quarter pounder and was given a single. To my shock and horror, I watched the employee take the burger from the man and put it back in the order prep area. This burger had been served to someone and then put back to be given to someone else. Well as it turns out that someone else was me. I called out the employee and told him that I just witnessed him take the burger from a customer and then give it to me. I told him I didn't want that burger. He refused to swap them out. When I told my wife she threw it away. She refused to get anything else from this establishment. I sent an email to their complaint board but I have not heard anything from them. I would not eat here! You have no idea what you are going to get. Who knows what this guy did with that burger. How vile. read more

Ditto all the reviews re: slowness. We got parked into the drive-thru line for 20 minutes. Gah!

Worst drive through experience of my life. Going on 25 minutes and still haven't gotten to window.

My kid went there and that got her order mixed up. I had to go back for one of her friends and say they got her order wrong too. Even though it is fast food I would expect a little more. Make sure you train new workers. read more

Stopped in to get a quick coffee and hamburger. Bad decision! Added 15 extra minutes on to my time . Very slow service will not stop back in. Only good thing was after having to ask for the coffee he did bring the hamburger around the counter to me and apologized . For that I will add a extra star. read more