This is one of the worst McDonald's I've ever been to. It's in a very small town, so perhaps they stay in business because it's a captive population with limited food choices. It used to be a very good McDonald's, but clearly they've had a change in ownership or management and no longer care about quality food or service. They used to have a playland, which was nice when we traveled with young ones, but they've since closed it for storage.
In our last dozen visits, we've had only 2 correctly prepared orders. When we've eaten in, we've repeatedly found the tables all dirty (and the staff acts inconvenienced if you ask for a rag to clean your own table), the floors cluttered with litter, and the bathrooms badly attended and in need of service. In other situations I'd assume this meant the food was excellent and the staff has been too busy to clean--but we've watched staff stand around not working with no lobby que while we struggled to find a place to sit, and the food we've received has never been excellent by any standards. Don't order a Big Mac unless you want to assemble your own from the pile of ingredients carelessy tossed in a box. Special orders are nearly impossible and result in very extended wait times with low accuracy for correctness. We've quit visiting the location unless we're in a time crunch (there are no restaurants on that side of town other than McDonald's), and now drive extra to visit the little coffee shop in town, or Hardee's/Wendy's, where the staff is polite and food is better quality.
On one of our visits, the red-headed shift manager was yelling from the register/counter area at an employee in the back who was cursing, saying he's going to owe her $10 every time he says another curse word, and the very full lobby was all appalled. The other employees were chiming in about how the bad-mouthed one didn't care what the shift manager said, and the customers were ALL muttering how she needed to address the issue quietly off the floor instead of making us all witness the bad management. One poor mother was holding her hands over her child's ears, and clearly would have left if she hadn't paid for her food already.
On another occasion, we ordered 2 hot cakes at about 2 pm. When we entered the lot, the drive thru ran around the entire building, and made parking difficult, so we decided to go in where the que was short. After we ordered our pancakes, we watched them fill 4 other orders of pancakes for the drive thru from people that ordered AFTER us, while they made us wait over 25 minutes to get our food. When we finally got our food, the drive through line was completely empty--so clearly instead of honoring the order in which orders were taken, they were pushing for time quotas on drive thru. After all of that, we had to have one of our orders fixed, because we only received 2 pancakes instead of 3.
On another occasion, after we ordered and were waiting for our food, we saw the shift manager tell an employee that her mascara was messed up. They then walked to the fry bin, and the employee leaned over the fries to fix her makeup in the mirror behind the fry tray. Neither my partner nor I ate our fries that day. I can't imagine them fixing makeup over the fries in an empty lobby, but when they have enough gall to do it while several customers are watching and waiting for their food, it makes you wonder what they do to your food where you can't see it.
Given that 3 of our last 12 visits had serious issues, and most of our other visits required us to enter the restaurant for corrections of wrong orders/improperly prepared food, I can't really in good conscience recommend this location to anyone. read more
