I am submitting this as a follow-up to the complaint I filed less than 24 hours ago regarding poor service at this McDonald's location. After receiving an email from McDonald's Customer Service confirming receipt of my feedback, I went back to GOOGLE REVIEWS to view my comment--and discovered that my original review had been deleted. This raises serious concerns about transparency and integrity. If management or ownership of this location is removing legitimate customer reviews, that is completely unacceptable and unprofessional. On Wednesday, October 29, 2025, between 3:37 p.m. and 3:38 p.m., I visited your location and placed an order for a six-piece Happy Meal with a bottle of water and two McFlurries. I made it very clear more than once that I wanted the McFlurries stirred, as is standard procedure. While I was watching the employee prepare the order, I asked again if she could please stir them. She then grabbed a coffee stick to stir them manually. I asked, "Don't you use the machine to stir it?" and she responded, "I don't know what you're talking about." I explained that I used to work for McDonald's and that there is a specific machine used for this. She replied, "We don't do that here." When I requested to speak with a manager, the employee rolled her eyes and said, "Okay, whatever," and then shouted, "She wants to talk to you, I don't know what she wants." The manager came over, and I explained the situation. She said, "Yes, we do stir them, but the coil is broken." I then clarified, "So you do have the machine?" and she confirmed that they do. I told her that the employee had insisted otherwise and had been rude, but the manager never apologized or acknowledged the poor behavior. She simply said, "I'll talk to her." As a former McDonald's employee who prided myself on providing excellent customer service, I was very disappointed by how this situation was handled. The lack of professionalism, communication, and courtesy from both the crew member and the manager was unacceptable. I hope this feedback is taken seriously, as this experience reflects poorly on the McDonald's brand and on this specific location. read more

Stop accepting curb side orders if you as the manager will make the choice to not fulfil CURB SIDE ORDERS. The store can easily turn that option off or decline online orders. The manager had the nerve to stick her head out of the window yelling, it's raining she not coming out. Unprofessional and ignorant at its best! Find better management. Then have the nerve to talk about customers to her workers in front of other customers. read more

I Waited in the drive through for like 30 minutes and i paid for sauce 2 of them and they only gave me one when i asked them because they didn't put in my bag. i paid on the app too and it took them about an hour to do everything. everyone in the drive through were frustrated they were honking because they didn't answer to order. read more

This location has considerably gotten better in the past couple of months. I try my best not to eat fast food but when in times where I needed a quick snack I've made the decision in coming here since it's near me. Food was fine, service has much improved. At one point it, the wait time was ridiculous! read more

I work at 3-4 am. Every time I try to go there they say they only have hot cakes or say the system is down and to come back. This is false advertisement and they aren't 24 hrs if thats the case. Im sure they dont just have hot cakes or the system is down they are just too lazy to work which is a problem because they shouldnt take that shift. Something has to change read more

The food is nice I was going to school to get my breakfast the service is nice they didn't get my parents order wrong I used the drive thru.

If I could give a negative star it would be a -5 because they are trifling for serving this to me. The burger was not cooked at all. It was still COLD in the center, thats how raw it was. Blood was all on the buns, they are disgusting for this. Close this location or do a overhaul on the entire staff. read more

McDonald's - Double Bacon Quarter Pounder with Cheese - Fast Food Near Me - Carol City, Florida

So I just placed a mobile order and was charged, but was also charged at the window. I worked at McDonald's and as a manager, the one on duty tonight, she doesn't know how to solve a problem. We waited like 2 hours to solve the problem with my friend's order, the food was cold, but my friend didn't get his food even though he had already paid. Terrible customer service. They need to train employees better. If I could put zero stars without hesitation I would... read more

McDonald's - Fast Food Near Me - Carol City, Florida

I come to this location time to time and i just had a bad experience there with getting a caramel sundae. They definitely didn't fill the cup to its usual entirety and when i asked to give me a little more ice cream and was told no. I then asked why and they told me that it's usually filled up to that point. I then asked for a refund and then the manager asked for the ice cream back. She snatched it out of my hand. SMH i literally was just asking for some more ice cream. She asked for my card to issue my refund. When she gave my card back, I told her I wasn't trying to give her a attitude... This location really needs to do better. I should've got the rude manager's name. read more

HORRIBLE F'ING SERVICE!! SO RUDE AND TOOK FOREVER. we were at that window for 10 minutes for 2 plain cheeseburgers and some soggy fries. and when we asked for a sauce very rudely got told "no sauce unless you get nuggets". NEVER AGAIN DONT COME HERE TAKE IT DOWN NOW ! read more

49 minutes wait at drive thru. Super slow for a fast food restaurant Person at drive thru need to know the menu or at least be train on how take orders. read more

I'm here in line through drive through I've been here since 10:37 I get to order my food at 10:54 they guy tells me who's taking my order he can not take any more breakfast orders because they stop at 11 and his manager doesn't want to take any more breakfast orders so when I ask to speak to a manager she tells him she doesn't want to speak to anyone and she doesn't care that that's it breakfast is done when I asked for her name she didn't want to give it to me the guy was so kind he kept apologizing for her tone and attitude he was like I would give you her name but she would fire me just a shame I'm so disgusted being a manager at T.G.I. Friday's has taught me to not get upset but it's the way she was speaking to her employes for me she diffently needs better customer service all around I would leave zero stars. read more

I recently just waited in an extremely long line at this McDonald's location to be immensely disappointed and distraught. Firstly, as we approached the window, we were not attended to, and got blatantly IGNORED. To add on, there were no CARAMEL FRAPPES!!!!!! AND NO SHAKES!!!! BUT THERE WERE FREAKIN MCRIBS. After this incident, I am highly convince this McDonalds only stands for money laundering, because who is coming here and ordering McRibs to keep them here, and WHY ARE THERE NO CARAMEL FRAPPES (and milkshakes)?!?! The sign said "Back soon", when is soon???? When will this injustice be made right??? read more

Of course I don't expect 5 star service from McDonald's but this was absolutely ridiculous last year I had came to rolling loud to this exact location to eat around almost 1/ 2 in the morning waited inside and everything. This year was an issue ! The manager I think his name was James ? he kicked us out of the McDonald's and said we couldn't order because it was "closed" inside . Also he made us LITERALLY GO THROUGH THE FREAKING DRIVE THROUGH TO ORDER ! Never ever come to this McDonald's EVER AGAIN !! read more

I went to Mac Donald's in 18250 NW 27 Avenue in the drive thru and order a deal of $4 dollars and I had a confirmation through my personal email and my card was charged . I did not received the meal because the cashier said I did not paid for it . Not only that but she wanted to charge me again for it . she said that app don't charge the credit cards , so I asked my self was the point of having an app if you still have to pay at the window twice . Please don't go to this Mac Donald's . The manager on duty was a disgrace in the overnight shift . She had no clue Solving minor issues .She focus on the 4 dollar meal that she thought I will steal , even though I showed her the email that was sent to me and my bank account that I was charged . I think they are incompetent and their manager should give them training in how to solve simple complaints . I spent 20 minutes making the line and when I got to the window another 30 minutes trying to explain that I paid already for it .My bank account says Mc Donald's charged me the meal . Anyways I will dispute the 4 dollars because I won't give a penny to MacDonalds for their bad attitude . You should check the app it has issues . I don't work for MacDonalds but you have to have common sense and they didn't have it . How would I resolve the issue I take a picture of the email of the customer and a picture of the bank account that said it was charged . End of story customer happy . MacDonals got 4 and customer got a deal . But it didn't happen . read more

McDonald's - a mobile menu for ordering a mobile order - Fast Food Near Me - Carol City, Florida

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Worst service ever! Guy just called us a bitch for pulling up to the window an making sure that the door said 24 hrs. Working at 4:50AM on June 23rd. Whoever was working was so rude. read more

Terrible McDonald's the worst McDonald's in the gardens don't come here ever. Longest lines!

I'd give 0 stars if possible. This McDonald's is suppose to be 24 hrs and the dine in is suppose to start at 5 am. I Arrived a few minutes after 5 am went in to use the restroom first before ordering food the bathroom was filthy luckily I did not have to use the toilet. One of the employees comes in asking in an utterly rude tone "what are doing in here?," told him just finished washing my hands multiple times, then he proceeds to say I have to get out! And locks the door when the door was already open for dine in. I ask another employee when are they open and she completely avoids the question and says they're not open, I had to ask again and then she says they don't have any food ready. It's breakfast and I know I have been in plenty of McDonald's across the country to know that even when they just open it doesn't take them 45 minutes to get breakfast prepared. So 5 am dine in when the door was already open turned into the one of the rudest experiences I have ever experienced by a McDonald's restaurant. Also, if they have no food ready how the heck are they serving the drive thru line?! read more

Came for their breakfast menu at 4AM unfortunately the app says open and maps said open 24/7 I stayed in the window for quite some time and no response I drive to the window to pay and no one was there yet lights were on. I read the schedule advertised in the restaurant window and said 24/7 open 7 days. Picture can be found below. So I go to the last window and sit there until someone opened the window. I ask if they were open and was told NO. Please have correct scheduling in your advertisement schedule and maps I understand but your restaurant schedule sticker... come on McDonald's you can do better than that. And service... lol no comment read more

McDonald's - Schedule is not correct. THEY ARE NOT 24/7 - Fast Food Near Me - Carol City, Florida

Just left the drive-thru of this "24hr" location just for me to sit there until I had tell say hello for her to tell me "we closed". I wanted to give NO stars but I ain't have a choice read more

McDonald's got to do better!! The drive thru had over 10 cars . The lobby had only three people in the inside so I go inside!!! it took five minutes for order to be taken. Then an additional twenty minute wait just to get my food. I was okay with the wait my issue was with the lobby. It was an eye sore not clean at all. The counter to pick up my food was dirty. It made me grab my imaginary pearls. I think I should have waited in the drive through!!! McDonald's needs to hire more staff, or hold their employees accountable. This was an entire experience!!! If the wait inside was not bad enough!!! Lord have Mercy leaving the parking lot was a NIGHTMARE!!it took over ten minutes to exit. They only have one way out and if the drive thru is back up you are stuck in the drive thru traffic read more

So...they are willing to charge my friend for dressings and sauces that cost $0.00...good thing my friend did not pay for them and went somewhere else to get some dressings and sauces for his food/meal. read more

This is what has become of McDonald's, MCNOT. Constantly out of ice cream, cold fries, soggy burgers. No wonder people turn elsewhere, but we shouldn't expect better. read more

HORRIBLE SERVICE!!! The cashier with the horrible looking ass eyelashes is the worst cashier ever. She first got my order wrong 3 times then she threatened to spit in my drink and I LITERALLY SAW HER SPIT IN MY DRINK !!! She was too busy on her phone that she couldn't hear my order, that's why she got it wrong. NEVER COMING HERE AGAIN !!! DISGUSTING. RACTHET AND NASTYY. and what a shame, it's right around the corner from my house. never have i experienced this with a mcdonald's read more

This one is a no. Told manager EDDY WHAT I intended to order and he gave me money back then said the difference is one slice of cheese. Sir weather it was 1pickle your here to satisfy the customer I gave you the bag back before taking it you could have kept my money and just made two mcdoubles instead of giving me money back and telling me the difference between a McDouble and a double cheese is a slice of cheese. Then proceed to argue with me about it. And the kicker? The food was not fresh and we've waited in line for 25 minutes. What a joke read more

The only thing I like about this location is the new look other than that customer service here sucks VERY UNPROFESSIONAL. I try my hardest not to eat here but with small children that love McDonald's it's hard to drive by these Golden arches. Drive through is slow... can't stand going inside orders are always messed up and Why have a late night menu that's already limited and not have what's on that Menu? Worst McDonald's ever from my experience any all those I know would rather pay the extra at the franchise on 441 read more

Convenient loc , and is open 24hrs read more

McDonald's - a mcdonald's logo - Fast Food Near Me - Carol City, Florida

It's open 24/7 and it's usually backed to the gills.They don't usually make mistakes. Unfortunately they charge for MAC sauce. $1 McDoubles, hold the ketchup add mayonaise is about as Keto as you can get at 2am. read more

There ice cream machine is never working no matter what time of the day it is you can never get a McFlurry

Food order was taken care of quickly! Everything was fresh and hot. The customer service was great and friendly. Got a filet of fish, smalls fries and an m&m mcflurry. My only issue was that they didn't mix the m&ms into the ice cream. Pretty quick service for lunch time! read more

They say that there's a 1st for everything. Well, this is the 1st time I've been to a McDonalds & literally half of my fries were still frozen! Unbelievable. 2 stars only because the rest of the food was fine. read more

Drive thur slow, out of order when cars come in two lanes. Cleaning guy outside makes you wait when in a hurry. Coffee is ok, food looks like it's been sitting. Order at window messed up, I'm just a bad day at McDonalds read more

Recently just moved down to this area... first time coming to this mc donalds. THE WORST! I waited a whole hour in the drive thru. How is this supposed to be a fast food place when the employees are taking their sweet time. Talking to each other and listening to music? We are talking about a fast food place not a dine in. Get it together. read more

Thirty minutes in a drive-thru lane at 10:15 pm is ridiculous! Ended up driving away after waiting 30 minutes and I still had five cars in front of me. And to make it worse they were only taking orders at the window. read more

This place is crazy insane with the drive-through. They have the dapple order lane so it's supposed to be a merge to get to the window where you pick up your food but of course people are rude and do not let u merge so I don't know if it's better or not. Feel bad for the clerk at the window dealing with these people. read more

This location deserves no stars. My rating is based on my encounters with Jennifer the cashier at the drive thru window. She was rude and unprofessional. She ate as she took my order and then got my Order wrong. When I told her she forgot an item she becomes rude, ghetto, and hostile as if it's not her job to take orders and be accurate at it. Jennifer You choose a job in customer service so do it well. If she is the type of employees this McDonald's hires I will never return again. This is a fact to their service. read more

I am currently in line an McDonald's and have been for 30 minutes! I don't know what is going on in there, but their cycling through these orders is ridiculous! read more

James was not a good manager. He was giving attitude and made us wait a long time for our food we were there ever since 8:15 pm and we left at 8:50 pm. Hope you can fix his problem. read more

Horrible. The food is hot only 20% of the time, which doesn't make it worth it considering the lines are always 20 days long, you can drive down the street seeing 30 cars waiting. To top it off, orders are NEVER taken sequentially, I'll sit there saying "Hello" and getting a "I'll be with you in a moment" while the same girl takes orders from cars who've literally JUST pulled up in the other line. I've had enough of it. read more

Recently redone. Looks brand new! Also 24 hours much faster and better service then the mcd on 441.