This morning we arrived and placed our order at 9:29am. After paying and being directed to pick up window #1, they proceeded to give us an extra coffee. We discovered they put a Medium coffee on our order we didn't ask for. After a couple minutes at the window we were provided a refund. That was at 9:35am, already six minutes later. Then someone told us to move up to pick up window #2 for the food we ordered. ( We ordered 1 Sausage Egg McMuffin, 1 Large Latte, 1 order of Hotcakes, and 2 Bacon and Egg McGriddles, no cheese) We were there for about 5 minutes. 3 cars that ordered after us were served and given their food before we were. We started honking, and caught a worker walking back inside from giving food to another car and raised our arms to show were wondering where our food was. She acknowledged us and went inside. After a minute or two we started honking again, and maybe a minute after someone came to say our order was waiting for eggs to be cooked. They said it would be 5 more minutes. I had my son in the car, my wife (who I was driving to work) and myself. We were all waiting to eat breakfast, mostly so my wife could have something to eat before her 12 hour shift at work. I told the worker to have my refund ready in 30 minutes and that my wife was going to be late for work. We were so upset. I had to rush my wife to work. Then come back to that same McDonald's 30 minutes later. It wasn't even on the way. My wife went to work with an empty stomach. She only ever got her Latte. I pulled into the driver thru and drover to the Payment window. The lady asked if my order was such and such. I told her I'm here to get my refund from 30 minutes ago. Truthfully it was more like 40+ minutes ago. (Its now like 10:10). I also told her I wanted all three of my receipts and I wouldn't leave her window till I got them all. (My original, the coffee refund, and the order refund. She went to get her manager. I told the manager I wanted my refund and that I wanted all three of my receipts. She told me she couldn't give me refund receipts because another manager had to see them and sign them. I told her to do whatever she needed to do, even call in another manager. I told her I would not leave that window till I got them. I told her your store wasted my time, I have no problem wasting yours/theirs (customers behind me waiting). She then agreed to give me all my receipts. I got my refund, and 4 receipts and left at 10:15am. (45 minutes since I placed my original order). I ended up driving 5 minutes down the road to A&W for breakfast so my 3 year old could have something to eat. As I was leaving the Mcdonalds I seen I had backed up both drive thru lanes into the parking lot. Good.
I wasted over an hour, my wife never had breakfast, my 3 year old son and I had to wait an hour to eat breakfast. The part that also really pisses me off. Last Saturday before my wife's work, we stopped in for breakfast. We ordered a similar order. Again the 2 McGriddles without cheese. I received them both with cheese. Again I had to waste 30 minutes to drive back and get new sandwiches without the cheese. read more