Just imagine..... driving to the drive thru, ordering ice cream, paying for it then getting to the window and being told the machine is broken lol minimum wage life i guess read more

This place isn't fast food, it's slow food. There's not a time where I come and I don't have to wait 10 mins for an item.

Avoid at all cost. No compensation or managerial communication for not having their system working for payment right after placing my order. Being told you have to have cash after the fact is terrible service with no apology issued. Assuming this individual in a non McDonald's hoodie comes behind the cashier with a very disgruntled frowned face (assuming the manager) just stood there which was clear they understood the issue and doesn't care for their customers experience. Collecting a check mentality is running this operation. Avoid at all cost. read more

Ordered 2 steak egg and cheese sandwiches and wtf did I get a fucking beagle with egg and cheese. Nothing but a bunch of sorry stupid mf. read more

McDonald's - Fast Food Near Me - Bryans Road, Maryland

I know there are more qualified employees than the trash customer service that handled the drive-thru tonight. The older lady is way too defensive to be operating the drive-thru. I never heard her acknowledge me at the speaker as I sat there and waited. So I pulled up to the window to give my order, and she had a lot to say but not trying to help me get my order in. It's not unheard of that orders are taken at the window. It's good customer service when they work with you instead of denying service and slamming the window shut. She needs to be fired. read more

Ambiance food wise this is about just average what you would expect from a McDonald's. And service wise very hit or miss which is what just makes this average 3/5 stars. read more

I hate giving bad reviews but this location was horrible. Service was super slow, customer service was bad - couldn't get my order right and the window attendants were rude. When I finally received my food it tasted terrible and I ended up throwing it away. Don't plan on ever coming back to this location again. read more

Cold food no matter the time you order, cooks do not read what you want and DONT want on order. Ordered no onion and constantly get guess.....onion!!!!! READING IS FUNDAMENTAL. read more

Terrible location, terrible and rude staff, incompetent staff. They can't even remember to put sauce with your microplastics filled nuggets, nor do they understand the concept of a "plain" cheeseburger. Just shut this location down! 0/10 never recommend. read more

This is what they gave me when I asked for an ice cream cone. What is this!? I didn't even ask for an extra cup. Gave it to me already melting and was already having a bad day read more

McDonald's - Ice cream cone in a cup - Fast Food Near Me - Bryans Road, Maryland

This is supposed to be a big Mac with quarter pound in meat With Extra sauce but it was dry read more

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This is hands down the positively absolute worst McDonald's on the planet. The young employees haven't got a clue about how to provide customer service or to act professionally. Order 4 McDoubles and no ketchup in the bag. You ask for ketchup and the young guy looks at you perplexed and gives you three packets of ketchup for 4 McDoubles. Ask for two large Diet Cokes and you get them 2/3's filled. Here you have to check what you've gotten before you leave. One diet coke was actually a cherry coke I discovered after driving off. Providing the simplest amount of proper customer service is a MAJOR challenge. The pavement on the grounds have potholes that haven't been repaired in YEARS! The two drive through lanes are ALWAYS backed up and it can easily take upwards of 45 minutes to get through. I stopped going in the drive through and went inside instead and pour my own drinks. I was home in 30 minutes. Had I taken the drive through I would still be waiting. WTF are they doing in there? Definitely not doing their jobs that's for dang sure. The only good thing I can say about Bryan's Road McDonald's is that IT SUCKS BIG TIME!! read more

The food is standard but why are the staff wearing masks if they don't pull them up over their noses? This is confusing. If they wear masks for the health and safety of employees and customers they're failing there. Also they are super slow! read more

One of the most poorly run McDonald's is McDonald's Restaurant #12235 located in Indian Head, Maryland. No matter what time of day you go there or what day of the week that you go, the service in the drive Thru is beyond horrible. Now, I only order fries, a coke and/or sweet tea. I tried ordering cheeseburgers which were like rubber. The sandwich itself was cold even when you ask to have an item removed to see if the sandwich will be fresh. Today I went through the drive thru for a coke and fries. I waited in the drive thru for almost 30 minutes. Vehicles were backed up in both lines. Other vehicles were unable to even join the lines and just left. Even the employee had no idea what the hold up was. Also, as you enter the drive thru from Indian Head Highway, the parking lot needs to be repaired or repaved. Cars are moving at a fast pace on Indian Head Highway and it is difficult to rush and make a turn into the parking lot Drive Thru with damaged pavement. I am not sure who handles the inventory but all too often you wait in line or I wait in line for a coke only to be informed that the store is out of coke, There should be some way in this age of technology to inform customers before they sit. If you believe this is not the case, get in a vehicle and order in the Drive Thru. Better still sit in the passenger seat of a car and observe how the Drive Thru operates. Horrible Service. read more

If I could put 0 stars I would. Terrible cooks! Gave me the complete wrong order. Food was awful! The restaurant was stinky and the employees were disrespectful! read more

Honestly one of the better McDonald's meals I've had. Ordered a bacon quarter pounder with cheese. Asked for no ketchup and extra pickles and actually got what I asked for. The sandwich was poorly assembled, but I don't mind that so much as long as they get the order right. Fries were cooked correctly and salted perfectly. They gave me sauce without any trouble, which can be hit or miss these days. Overall, solid mcdank's, I'll stop here again someday. read more

HORRIBLE customer service. They are always messing up orders and the drive thru line be backed up for no reason at all. The food is alright and people there act like they don't like their job. The ambience is okay but not good. read more

Poor customer service. Line always long. They ell u pull over once u drive up to get ur food and sometimes u sit for awhile. I usually just go in after 3 minutes of waiting read more

Ice cream machine is always being cleaned, starting to wonder if they even have one. Fries were excellent though so it's not all bad

mfs put everything on my plain double quarter pounder with cheese. the strawberry banana smoothie was good tho

Fries were burnt and the line was not moving i don't understand how it would take THAT long its a drive thru for a reason.. definitely lacking read more

Drive they first gave me cold fries then gave me over salted fried the quarter pounder was not fresh and they obviously ran out of onions so they piled on the minced ones I hate this place and thank you for reminding me why I hate your establishment piss poor just puss poor read more

McDonald's - a hand holding a piece of pizza - Fast Food Near Me - Bryans Road, Maryland

I never thought I'd ever write a review but they are super rude. And the food is never good either burnt or cold.

I've visited this McDonalds about 10 times over the past four years, and each time there has been something missing or completely incorrect. To be fair, it has been a little while now, so maybe they've improved? But it was consistently a poor experience and I'd advise you to go to the McDonald's north on the 210 instead. read more

Ok 1 star is pushing it cause I really don't wanna give any, I understand its tha covid-19 thing goin on but if ur closed pls just say tht ur closed. Don't not answer tha speaker when someone pulls up and then definitely don't try and hide when I see ur ass n tha drive-thru window and I wanna ask u a question cause tht just pisses me off even more. I already don't like goin 2 this particular McDonald's but beacuse its tha only 1 n my neighborhood I go ta get something ta eat. Tha last time I was there there was a stink bug on my dam sandwich and I took it back, tha manager on duty was very nice and handles tha situation but then little ass teenagers tht work n there and tha ones tht work overnight make u not want 2 go and spend ur money because of their nasty ass nonchalant attitudes. I'm just tired of bs, hire ppl tht wanna work not look cute read more

Slowest McDonald on 210, it doesn't matter if you go to the drive-through or go inside.

Worst McDonald's ever. Don't listen to customer orders, orders always wrong! Ask for menu item and told we arnt serving that at the moment. Pure incompetence. 24hr store horrible do not eat here. For a corporate store you sure have no clue whats going on read more

Extremely slow service. Tried to place an order in store with my app QR code. After 6 min of trying to get the self-order machine to take the code, I finally went to the register for the cashier to tell me their store doesn't accept the app codes. So I proceeded to place a mobile order. Waited in the parking spot for them to bring the order for 15 min. After 15 min, I went into the store and asked them what's going on, again they were moving extremely slow considering they're supposed to bring the order outside. Only reason I'm giving two stars is because at least they got the order right, just takes super long. read more

This store is going down hill and fast. It appears that they've made some management changes over the last few months, and the "chicks" they got now are horrible, and can't run their store efficiently. I went into the store two different times in the same week for nothing more than Coffee. The first day I went in the cashier told me she couldn't help me because she didn't have a cash drawer at the moment, and suggested I get in the long ass drive through line. I recently went in on 10/18/20, and waited 10 minutes before I decided to leave because they had no one to ring the front of the store. They were all focused on the drive through they hadn't even checked the line at the front, or even acknowledge the customers waiting! A lady who came in after me even wondered why there was no one at the front of the store she asked the manager, and the manager with the red hair had an attitude about it. GO Figure! The front of your store should be covered at all times! They need to do better! read more

Most of the time, they get the orders wrong. If you order large fries, you'll get a large fries box with medium sized portions. The wait is usually long (I.e. 5-10 minutes). People are playing on their cell phones while working the drive through. No customer service skills. Do not go there if you are in a hurry. read more

It's the worst fast food place of all time. You might as well call this place a an old timey restaurant and the employees are all our grandparents with arthritis and Alzheimer's . I say this because I have been in line for 23 minutes for a Travis Scott meal while the employees were laughing and having the time of there lives while I was waiting for my food.All in this is a regular thing and I would suggest that you go across the street to Burger King read more

I come here twice a week for bfast and they do a good job. The food is fresh and the service is friendly. The location is clean and makes a good place for stopovers. They also have WIFI. read more

Every time I go here they always get my order wrong . That or fries tasted like they were from the day before. I always say thank you and have a nice day whenever I'm at the windows and each time I always get a nasty look from the employees. I understand they may be having a rough day but there's no need to be rude to every customer. Overall experience is that the staff is rude and the food isn't much better. read more

This is the first time I have ever considered giving this mcdonalds anything but negative stars! I am in shock that MY BACON WAS ACTUALLY FRIED! My breakfast sandwich was not microwaved!!!! I'm so happy that I tried to call them to tell the manager that today's cook/team is amazing but they didn't answer the phone so minus a star for that. read more

I went to this McDonald's a few days ago , they messed up my order and I went back inside to get the correct food , they refused to exchange the food . I then asked to speak with a manager (Kalimah) and when she approached me she was very unprofessional and rude , instead I asked to to get a refund and she then threw the money at me . As I was walking out I heard them mumbling under their breath . read more

Better but still very, very slow. Numerous employees and I just don't understand how you are car number 4 or 5 in line and still have to wait 15-20 minutes. read more

The food is okay although the service is slow, and the mcmuffins have alot to be desired.

In comparison with the worse mcdonalds in alexandria...geesh where do i start...veryyyyy slowwwww...everyone should be given the option for a refund upon reaching the window...orders are never correct...employees have attitudes like the customer is bothering them and we are the ones being served. After an incorrect order i walked in and was not acknowledged by an employee whi looked me right in my eyes...i guess he didnt want to try to help make my order right...not only that the lobby is filled with people placing and waiting for orders that have been placed...Employees are hokding conversations with patrons and not working as a tean to get the job done. It is very unorganized and some of the employees are not professional while at work. This is the closet mcdonalds to my house but I will not be visiting this location again...I will take the longer driver which is so much more worth the few extra miles. read more

Many of the employees are pleasant and polite, but there is one, with ID code KS #13, taking drive through orders, who is repeatedly rude and argumentative. I looked forward to my food, esp. in these difficult times, and instead, she raised her voice to me and argued with me, and then charged me for an item I specifically had declined. Worst customer relations I have ever experienced. read more

They do all this improvement to this restaurant, yet it does not deliver. The worker are running like chickens with their heads chopped off. You can place an order through a screen, because let's face it no one is ever at the register. Then a short 30 min wait you can go stand by the empty counter and inquire about your order. As blank stares look back at me I feel we have a problem. So since my order was never acknowledged I asked for my money back because I was running late. My kids cried and cried because they were hungry and I had nothing to give them. The workers care more about the mile long drive thru and forget the patrons who choose to eat inside. I saw many upset customers and workers who were eating on the job. Kinda gross to see workers grabbing fries off a tray and eating them. Making a restaurant look nice does nothing for a poorly run business. Go across the street to BK, because it's empty and it has the same crappy food. read more