Dirty, rude, attitude. Wouldn't stop here again even to use the bathroom. Never again.

Listen, this was not my first pick for a meal at this exit off the highway, in fact it wasn't even my second choice, but being defeated in the moment, I decided I would give it a shot. I pulled in after crisscrossing the road at least three times and decided to dine inside. I placed my order and waited for it to be ready. This place seems to be a busy place in town for both the locals and people getting off the highway to make a stop. I didn't notice the time passing while I waited for my food but soon enough my meal was ready. The order did come out right which was a pleasant surprise. I made my way to a seat and began to dig in. There's not much to really report on the food as we all know the type of food McDonald's has. Also, the inside of the restaurants now are as lackluster as the experience of going into a McDonald's is anymore. read more

By far the worst staff I've ever experienced at any restaurant anywhere in the world in my entire life. The employees I observed here were an absolute disgrace. There was nobody at the cash registers, and everyone in the back looked like they were having a social hour. They were laughing and joking and dancing and most of them didn't seem to be doing any work at all. I had to wait a minute or two for someone to take my order. During that entire time another customer was being ignored at the pickup counter, with his burger spread on the counter in front of him. He said he ordered a cheeseburger, and an employee asked what was wrong with it. The "burger" had clearly been wrapped in a cheeseburger (not hamburger) wrapper, but it only included the two parts of the bun and the patty. No cheese and no condiments of any kind. It looked pathetic. But the employees mostly ignored the man and proceeded to make fun of him back in the kitchen. I waited quite a while for my food, watching the staff in the kitchen playing around and hardly doing any "work" at all. When I finally got my food I realized I should check that it was correct. I pulled the Big Mac box out, and the box was coated in grease. I opened the box, and the burger looked like a joke compared to what you normally get. Some of the ingredients were missing, and it was a complete mess. But I wasn't about to complain, as I feared what the staff would do in retaliation. I think the only thing keeping this McDonald's in business is that they're in the middle of nowhere without many other dining options nearby. The only reason I had stopped by was that I was hungry during a road trip, and didn't want to drive another hour looking for something better to eat. read more

McDonald's - Greasy Box for Big Mac - Burgers Near Me - Brownsville, Tennessee

We walked in this evening and were not greeted at all. We stood at the counter for awhile while the staff of about 5 was joking & talking. One guy in a gray shirt was on a stool with his phone, one guy playing around with a broom, and the whole lot of them just ignoring us for about 3-4 minutes (or more). Finally the guy on the stool told the kid with the broom to get to the register. No one in drive up, no one in the dining room and it was about maybe 7:00 pm. We had a long day of driving and just wanted something cold. Took a long time before our Mac flurry's were ready.... and what a flipping MESS the whole thing was! They both were sticky all the way down the cup and wasn't anything I have ever seen before. Oh, and when we went to the table to wait for our order I saw there was a paper bag and some trash items left on a table. No one ever came out to clean tables and the bag was there the whole time we were...about 1 1/2 hours. Someone needs to get ahold of that staff and turn that store around! I would like to give it 1 1/2 stars, maybe 1. read more

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Attention health department check out McDonald's. Nobody wants fries with that. These people sit on the counter where your food gets put together in your tray. I do believe the "manager-whatever" was right there. Not shocked but it's sickening to see so blatantly. A special class of folks here! read more

McDonald's - Employee chilling out sitting in the kitchen counter. Disgusting - Burgers Near Me - Brownsville, Tennessee

Limited on options on the road. McDonald's fries are always great so decided to stop. Service was stretched and efforts were made to keep the place clean. read more

McDonald's - Quarter pounder - Burgers Near Me - Brownsville, Tennessee

This is the worst place to order I ordered the chicken nuggets and fries. Never eat there. They tried to give me a sausage patty and nasty fries. Nothing from there is good. The worst place to eat and I will never go there again. read more

Ordered a double cheeseburger and 2 small diet cokes. Had to repeat it twice. They weren't busy...we got 1 coke and a cold hamburger. She handed it out..close the window and walked off. We honked to get her attention....she came back...obviously discusted...ask for the other coke...she said...no...you get one...walked awzy!away!! Happened at 2:45. Horrible customer service!!! Never again!! read more

Don't stop here Food is awful Put two orders of fry's upside down in the bag The person that takes your order mumbled Fish sandwich was spoiled No shakes, they don't know how to clean the machine read more

I was they are during the heritage festival on September 22-24, 2023. Decided to go there and purchase a couple of items since I had my great nephew with me. Unbeknownst to me that they did not offer the bundle, which we have in Harvest AL; only offered the BOGO free. I placed the order for our sandwiches decided to order fries with no salt. This manager placed our sandwiches on the counter while the fries were cooking (8-10 minutes). I asked, wouldn't the sandwiches be cold, and she smirk with a nasty attitude remark "no." We took our food to the festival and I did not receive the original Mcchicken sandwich, instead it was the spicy Mcchicken and the fries had salt. The sandwiches were subpar like they have been sitting for a while because they were dry and cold. There were no condiments/napkins included in the bag. I plan to never visit that location again during the p.m. Upon talking with other festival attendees, I discovered they had encountered similar treatment from the same young lady upon description. I know that the McDonald's franchise is unaware that they have someone of this magnitude representing their company. If so, they would either give her proper training or fire her. read more

Husband and I stopped to grab a bite to eat. We both have the mobile app and located the restaurant then entered our orders. The app did not take our payment ( working off 2 different apps and 2 different forms of payment). Then the app said the store was closed. Restarted order to scan at the kiosk and half of the kiosks were not in working order. Waited a bit and then just left because the people ordering ahead of us were not going to be done any time soon. Nice bathroom facilities. Never got to order. read more

Traveling through, stopped at the McDonalds in Brownsville Tn, went through the drive through, no "welcome to McDonald's" it was straight "yeah, what's your order" and "what to drink" then pull up to pay....and nothing, not ONE word she takes the money, hand receipt and close window. then handed the bag without ONE single word and window closed. The rudest staff of any establishment I have EVER visited!!! read more

Soggy fries and the Big Mac was horrible. Hard bread and it seems like they threw a WHOLE onion on it. It's McDonald's ya know. People who were behind the counter there seemed miserable. They were also eating and drinking in the front of the house. The girl with the red wig needs a new look. Not cute AT ALL. Not my first choice for food but we're truckers and hadn't eaten ALL darn day read more

McDonald's - Big Rig Parking across Main Street in vacant lot. - Burgers Near Me - Brownsville, Tennessee

WOULD GIVE THIS STORE 0 STARS. Was traveling through the area while on a roadtrip and decided to stop by this mcdonalds. we went through the drive thru and sat at the speaker for 5 minutes with no answer. i backed up and pulled through the other speaker available where i was finally able to order. they was rude, rushy, i had to repeat my order several times before he got it right. fast forward to the second window where we receive our food, the guy had 3 cars in front of us waiting for food and had us pull to the side. when we finally got our food. it was WRONG. i immediately took our food inside. gave them the bag with my receipt. we stood in there for almost a hour waiting for them to fix our order. 4 employees saw me standing there watching them and came to ask what i needed. told each of them what was going on and absolutely nothing was being done about it. i even asked for a refund that i didn't get. in the meantime, every single worker in there was goofing off, laughing, making jokes, standing around on their phones, talking crap about other customers. read more

Keep driving. The people in this location are NOT looking for customers. Keep Driving to a different location.

NOT OPEN 24 hours. Can't get food late any longer!!! Still Hungry. Sucks that America has went to crap!

Worst service I ever seen. Who ever owns this franchise why do you allow such horrible service. All i wanted was a large unsweet ice tea. 20 min later they hand me sweet tea and they will have to make some. So I asked for my money back, this bariatric female manager was as rude as she could be. Take my advice snd never stop at McDonalds in Brownsville, TN. read more

Low on TP. Low on hand soap. Garbage units overflowing. Guess that $15.00 an isn't working well is it ?

Not recommended. Ordering was a huge challenge, food took a while, was packaged badly, and was mediocre at best, every surface in the restaurant was dirty. No clean tables or floors, dirty and rusted drink dispensers and sinks, dirty restrooms, and trash all over the parking lot. Ceiling was covered in dirt around diffusers. Most employees grouped in the kitchen, a few others engaged in discussion about how much they have to work. read more

Chocolate & White milk both more warm than cold!! Asked twice for strawberry jam and still received grape.

This place is fucking garbage. The lady workin the drive thru took forever and had her mic on the whole time I was sitting there cussing up a storm and complaining about shit. It's supposed to be fast food and this is ridiculous. read more

Service is awful! And food is terrible, you wait a long time and most of the time it's garbage and not fresh. This has been like this the past few times of going. read more

Terrible drive through experience. Drive through lines were very busy around 1300. Order was incorrect. Server was very rude. No masks worn by staff during pandemic. Sauce containers were all punctured, food was cold, and fries were warm (which boggles the mind with the amount of traffic they had, fresh food should have naturally occurred with just the turnover of customers). Just a terrible experience, nothing positive about it. Would avoid and move on to the next McDonalds location. read more

This may be the worst McDs I've been to. The off duty employees were gathered around the counter talking about which one had the worst baby daddy. The cashier was talking to them and took about three minutes to acknowledge me. When I finally got my regular cheeseburger, the bottom bun was actually the middle bun for a Big Mac . read more

McDonald's - When you get a Big Mac middle bun as the bottom part of your cheeseburger... - Burgers Near Me - Brownsville, Tennessee

Stopped to get dinner for kids and received the worst customer service. Young lady did not let me finish making order before cutting me off and sending me to the window. Had to place a second order only to be told I couldn't use the same form of payment for both transactions. Had to pay cash for one order and card with the other order. Received attitude when finally completed the second order. When going to the second window was told I had to pull and wait for two happy meals and made to wait awhile until we reversed back to see what the issue was and when we asked about a water bottle we didn't receive with the orders were given attitude as well. Do not go here. read more

Terrible service. Had to wait for inside service and then person was n front of me eventually callEd out several times to get someone to come to the counter. The young man finally came out and continued to open his straw and his juice box. Only then did he take her order. He got our order wrong then didn't apologize, just shrugged his shoulders and went to the back. While we were there, two other people had to shout to the back after waiting for service and one gentleman called him out for throwing condiments on the counter like it was a bother. Very rude and apparently lazy young man. If you stop here, use the drive through. read more

So when we got to the window the girl told us their frappe machine was down and that they couldnt fix the charge for payment when i asked for a large sprite instead which was fine its just a few dollars. then we proceeded to ask for the sauce that we had ordered on the app and they told us we had to pay for it even though we had already ordered. And even with us not bothering with the charge overpay , they still tried to make us pay for sauce. We then found black curly hair in our fries. This was definitely the worst experience I have had at a mcdonalds. Very disappointed. read more

Stopped on our way out of town in the early morning. Tried to go through the drive thru but they would not even take our order. We kept saying hello and nothing. What the heck? Worst one we have ever been to read more

Be one of I could Horrible omg service the cashier was so sweet and going as fast as possible with no help & a huge line but a manager maybe checkered shoes and a jacket half zipped walk around so slow and rolling her eyes at everything my goodness.... way to ruin someone's day for sure.... poor cashier lady.... I wouldn't ever stop here again on future trips ever read more

It's just McDonalds...everyone knows what McDonalds taste like, but there is a sweet young girl that works at the front who makes this McDonalds worth stopping at. It has been a long time since I have seen a young fast food worker take so much pride in their work. She was friendly, kind, and went above and beyond packaging our food to go with care. It was a joy to see a young person with such excellent work ethics. read more

I posted pictures of the nastiness of this store. We waited for 10 minutes for our food. Fries were cold and had to hear complaining from the manager because I said something. The mold on the drink machine ruined my appetite. read more

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This is the single nastiest fast food restaurant I have ever been in. From the filthy "welcome" mats to the unspeakably dirty restrooms, this location was awful. There was dried menstrual blood and bloody napkins on the floor of the restroom. The toilet paper holder was broken and blocking the toilet so someone had urinated on the floor instead. I could hardly wash my hands because the faucets were geysers and the surface of the counter was a lake. Aside from the lack of cleanliness, the service was terrible. One cashier working the counter with a line almost out the door? Unacceptable from a McDonald's. Also, there were no napkins, lids or straws available. Will not be on our regular road trip stops. read more

Restroom needed a good cleaning but employees were very friendly and wait time was non-existent.

Not a very well run location. The only thing good I can say about it is they have a nice restroom and it's conveniently located off the highway. We usually enjoy stopping at McDonald's but, if they don't do something real soon about the poor employees they have everywhere they are going to go under fast. We hear all the talk about how the employees want to make $15 an hour yet, almost every location we visit the service is about as poor as it's ever been. We've have been to some that are showing signs of new technology and automation. I think they need to move real fast toward automation and replace as many of the low skill employees as they can. read more

This is the single worst McDonald's I have ever been to. My order was half wrong. The kid at the register literally said as I walked up " Watchu want?" I'm furious! This McDonalds would get absolutely 0 stars from me! DO NOT COME HERE read more

I would give this place no stars if I could. Don't tell me you can't take more than one order in the drive through from one vehicle especially when there is two people in the car. Poor customer service. Sounds like you are lazy or you have another motive for your actions? Sometimes the bill needs to be split for a reason. I would avoid this place even if it were the only thing available and I hadn't eaten all day. Do your self a favor and drive further down I-40 and avoid this McDonald's. read more

If I could hive a zero rating I would! I made a puchase on the app back on 10/24 and didnt recieve it (selected curside, waited for over 30 minutes so called them and got told to walk to the drive thru window with a long line of cars. The doors were locked and I didn't feel safe walking up to the window with all the cars in line. So requested a refund and got told to do it on the app from management. Well you can't get a refund from the app so called the customer hotline and was told I would be contacted by the owner and I have heard nothing. I called the customer hotline again 11/3 and 11/11 to be told again the owner is the only one who can refund me and will be contacting me soon) I'm extremely frustrated. Sure it's not a huge amount of money, but the point of the matter is I didn't get what I purchased and should be due a refund. Also curbside should not be an option if they can't bring it out. read more

Stopped here on the way to Nashville during lunchtime on a Friday. All the food was actually hot (French fries, burgers, nuggets). My crispy chicken sandwich actually looked appetizing with large pieces of fresh lettuce and a bun size patty. Y'all that seems rare these days. I'm used to Memphis fast food where the fast food always seems cold. The whole order was correct. No complaints. read more

Every time I've been there it's been bad. Today 5 people in the drive thru and 3 pulled out and left before getting there food. Bad service. Rude. read more

I haven't been in a Mickey D's this dirty in a looong time. Not just trash in the floor but in the grout!! And the "Caution Wet Floor" signs ARE out but floors aren't wet .... There slick!! Out of three things on the menu and the attitude I got from the cashiers was I should have known or had no business ordering that item. There is another of these about six miles from here that can't be worse. Don't come here!!! read more