the food was heated to the perfect temperature, my day started off not in the best spot, then i came here and my day completely turned around, the service here is amazing everything came in timely. Also to put the cherry on top the girl who served me was cute. read more

I made a quick stop here and omggg. This Mc chicken biscuit was the bombbbbbbbb! Hot soft fluffy biscuit and fresh chicken. Thanks so much. read more

McDonalds - McChicken Biscuit - Burgers Near Me - Bourbonnais, Illinois

I would consider myself a pretty understanding person when it comes to the slow pace of service in any restaurant. However, this McDonald's had a line inside at the register and no one came to take orders, it took about 15 minutes for someone to notice the line! The inside is pretty clean, and the food tastes amazing. But it's extremely sad to see how worked these employees are every day, they have no help to cover all areas of the kitchen. If you want breakfast, maybe consider going somewhere else for their sake, and your own! read more

This is the 2nd McDonald's I went to today because the first one gave me a sandwich with hair on it! So, I went to this one! When she gave me my food her hands and nails was so nasty and dirty I immediately got sick! I told her I wanted a refund and didn't want the food! This raggedy thang told me it's a health code violation to return food! I told her she is the health code violation working with food with hands and nails that filthy! The health department needs to be called and they all need to be fired including the manager! She was rude and didn't even apologize for her filthy worker! read more

12/28/2022 Ordered and price on the menu board at drive thru was 50% underpriced!!! Ordered 3 and overpaid!!! Last time thru this owners franchisees !!! read more

I believe this is the slowest and rudest McDonald's. Even if there is only 1 car ahead of you your wait time will be close to 10 minutes. The way they operate the 2 sides of the ordering signs is laughable. I've sat on 1 side waiting to order as the other side has 2-3 cars order before they even realize I'm there. It's a rare day when they don't mess up something on your order. It's an even rarer day if you get hot fries. Fire everyone and start fresh! read more

Stopped into the drive thru tonight and ordered food only to drive around to the window and find an effing CHILD working the window!!! Not a young looking teen or a little person but an actual EFFING CHILD!!!! This can't be legal LMAO! What a trip! Our order was completely screwed up but what do you expect from the poor 11 year old (not a joke age or exaggeration, eleven) working the window?? This is my top 3 of crazy McDonalds moments! 5 stars just for the story I get to tell LMAO 0 stars for food, service, & child labor laws! read more

I went to this Mc Donald's yesterday on my way home and I have to tell you the girl at the second window that handed me my order was so sweet she double checked my order to see if it was right than smiled and told me to have a great day. I haven't received customer service like that in a long time. It's usually here and they slam the window and turn their back to you. I wish I had the girls name but good job on the customer service. McDonals should be proud to have you as an employee. read more

Well... the actual food was fine, but we waited for 40 minutes and, after that, the order was incorrect.

We went in on a Sunday and it was completely dirty, every table was not clean, garage cans were completely full, employees where yelling and complaining. They locked the doors behind us at 4:15 PM and there were many people trying to get in. We had to go eat in our car since the place was very dirty. read more

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I've run into a few problems here lately. Several times I've ordered breakfast burritos, only to be told they didn't have any. A couple of times,the burritos were cold. This most recent time, they were no bigger than the sauce packets that came with them. Shameful. read more

McDonalds - Size of burrito compared to sauce packet! - Burgers Near Me - Bourbonnais, Illinois

I ordered one thing and got something completely different. Wtf is going on in this place?

This store is a joke No one in line and I had to wait for a double cheeseburger, like No one expected lunch orders at 1130. Get it together

Food was undercooked. Dining Room was FILTHY. Employees were rude and disrespectful, yelling foul language throughout kitchen. Food on menu was not available in proportion's advertised. Definitely needs better management! read more

Slowest drive through ever. Don't go here if you are on a time crunch to be somewhere and want a quick meal.

McDonald's food all over the world tastes the same. The problems are with the employees or the thing employees are allowed to do. I made 2 done in visits, once in August again today, January 4th, in August there was a woman working the counter and had her young son maybe 6yr old with her at work. Odd but maybe she had no choice. Again I visit in January, different girl on the counter but also her kid, who she was telling to sit in the booth while customers were ordering. I was there 30 minutes the entire time a McDonald's employee was on break speaking on her phone on speaker for the entire restaurant to hear, it was annoying and totally ignorant. She also walked behind the counter on break with her phone on speaker and filled up her own pop. That's when I realized that she was an employee. Get it together McDonald's, this isn't a day care, I paid $30 for me and two kids to eat and had to listen to a loud conversation the entire time and watch a kid jump around the dining room while his mother worked. You all are a hot mess read more

This location unfortunately doesn't seem to care about the quality of food they serve I recently visited this location at around 1:30 pm after lunch rush. The burgers I ordered and received were horrible one of the cheeseburgers I ordered had zero condiments on it the other appeared it was sat on what a total disappointment. You would think when there are so many struggling restaurants there would be some kind of quality control to ensure the customers receive food that is at least edible. Find somewhere else quick. read more

McDonalds - Two very nasty cheeseburgers - Burgers Near Me - Bourbonnais, Illinois

Quick service. I stop in a couple times a week for coffee and breakfast. Just tried the Egg White Delight. It's the Egg McMuffin but with egg whites and Swiss cheese so a little healthier. Was so fresh and didn't taste like fast food. Also a nice young guy as cashier who is there a lot, and great lady at the other window who've I've been seeing there for a very long time. The long term employees area very good. My order's been accurate every time, just please don't microwave the food to reheat it ruins the bread.Just happens occasionally. read more

First of all, I think I should mention that I'm not a huge fan of the McDonald's franchise...that being said I've somehow been to MANY of them. They are just so darn convenient (especially for coffee in the morning). The things that are GREAT about this McDonald's, and sets them apart from others (hence the 5 star review) is that 1. they are lightening fast. That drive thru moves literally like lightening, it's kind of incredible really. The restaurant is always clean, smells clean and has a bright interior. 3. The playplace is really large and has a lot for kids of all ages (OK, 2-13) and it is super clean. The Playplace has it's own manager and she is always cheerful and happy, they have lots of activities for kids throughout the year and it's a great option to take the kids to out here in the winter when it's freezing outside. read more

Worst mc Donald's in a 10 mile radius . Very slow service and incorrect orders. Young staff with no direction. Five to Peotone or Bourbonnais for your food. read more

I order food it's cold, burnt, missing every time. The manager has a bad attitude I waited 15 minutes in drive thru got to the window good still wasn't ready asked for a refund. The employee told manager I needed to go to work needed a refund she responded I don't have time for this I'm not about to cuss no one out. Are you serious? I had to go in the business to get it. This place almost need bond money to order here. Terrible if I can give a 0 I would. I don't know whom the district manager You obviously don't care either or check in with this place it's horrible. Went one day no hot coffee are you kidding me? Makes no sense. We order as a company and they give us this morning sauce for burritos but didn't provide them really? read more

Big Mac was made sloppy , half of it is plan while dressing are all smugged to the other side , I went through the drive through , and got French fries , while I was leaving the pay window to go to the next window to pick up my food a girl was waving my bag out of the window , and the fries are very stale and not fresh at all , I don't recommend going to this McDonald's read more

I can't even believe how slow this place is. I normally don't write reviews but it is TERRIBLE. This location is right by my work and I try to get there early enough to make it to work on time and I've had to leave the drive through after ordering without my food more times than I can count, including today. So here I am writing this hoping for some change!!!! Seriously, the line DOES NOT MOVE! 10 Minutes in a MCDONALDS drive through after placing your order is ridiculous!!! read more

25 minute wait for a breakfast sandwich and hot cakes. Horrible. Nothing stocked for straws. Unfriendly cashier and didn't even want to check what happy meal toy they had when my daughter asked. Will never come back here. read more

I haven't been at this store in 3-4 years because of how awful it is. I stopped here today as I was late and needed food. It has kept up its terrible service and attitudes of the employees. Even for a McDonald's it's terrible. It absolutely blows me away that this McDonalds stays open. It is the worst of the worst. It's too bad I can't give it zero stars. read more

they had a child working the drive through children are not supposed to be working (child labor laws) they messed up my order!

Can't give 0 stars. Horrible, every single time. just sent my fiancé back with my burger that has a tag-no pickle. Why? Because it had pickle. His food was cold, and my sweet tea was lacking the main ingredient~sugar! It's worth driving across town to avoid the hassle. read more

Absolutely disgusting. Ordered food for my family as we were short on time for dinner after events with our kids. Half way through my sandwich I bit a cold spot which led me to look at the meat. The burger was basically raw. I called and complained and they said they will make me a new one... Are you kidding!?!? If the first one isn't gonna give me food poisoning I'm sure the second one will. On top of that the entire family was given way overcooked hard dark brown fries. This is hands down the worst meal I've ever gotten anywhere. I will never return to McDonalds. read more

McDonalds - a hamburger in a box - Burgers Near Me - Bourbonnais, Illinois

I came here today for a car wash fundraiser. I dropped my car off to be washed and walked in to get a lemonade. I stood in line for 20 minutes (after purchasing my drink) and finally walked out without getting my drink because they finished cleaning my car. That $15 an hour argument just keeps getting stronger and stronger. read more

Super fast. Cheap. Really unhealthy for body and soul. The benchmark for all that is wrong with the state of food and nutrition is this country today. That said, I'm good for a double cheese burger every few months. Especially when nursing a hangover or in the area visiting the other evil empire, Walmart . read more

Drive thru is slower then most BUT my food is always right so in the end it's up to you...fast and wrong or slow and right??

Drove to this location due to service being so slow at another location just down the street. Much faster and more organized. Less customers at this location though. Staff do appear to be more courteous and receptive at this location. read more

Hubby picked up bacon egg and cheese biscuit for me at drive through. Then he picked me up. I could smell the cinders as i got in the car. The whole top bun was burned black, as were the edges of the bottom bun. Who goes ahead and puts the egg and cheese onto ruined bread? Oh, and i didnt see any bacon. Had to get it out of the car because the burned smell was so overpowering. read more

I am a frequent McDonald's customer and I am very disappointed with some recent developments with this store and others in Kankakee Country. I had a problem with my order at the drive thru. They got the order wrong. I only realized their error once I got home and didn't complain until the next day. When I went to the restaurant and went in person I was told I can only get my order fixed if I call in the same day. So, since I was notifying them of their incorrect order I was basically SOL. With this information I called McDonald's Corporate HQ in Oak Brook, IL and explained to them about the problem. The woman was very nice but explained that the private ownership of this restaurant are allowed to make their own policies like the one I was calling and complaining about. She sent me a coupon for a free sandwich and that was the end of my conversation with McD HQ. The problem is this; The Linman Family own all of the McDonald's in the Kankakee area. They own all McDonalds from Peotone to Beecher to Kankakee to Manteno. There is nothing you can do about it besides keeping your money in your pocket and taking your business elsewhere. But make sure you take your business to a different fast food chain due to fact all the McDonald's in this area are owned by the same people, The Linman Family. Go to the Taco Bell next door, the Burger Kind down the road or White Castle but please do not reward the Linman Family's bad behavior. The Linman Family have a very BAD reputation is this area and now I understand why. read more

Sucks, S L O W , NO customer awareness, Cold food, NO RECEIPTS, No way to complain to Linman Family franchisee. Garbage can filled to TOP. Manager on aware of customer service too busy in himself to CARE!!! He was walkin and talkin while customers stand around and garbage can keeps growing. read more

I love this Mcdonalds. They are so friendly and fast! My food is always super hot and fresh too! The Linman Family owns this location and they are very generous and give back to the community! I wish there were more stars I could give!! Spectacular! read more

OH HELL NO!!!! I honestly can say that whoever thinks this restaurant is "CLEAN" and that the play place is clean.....REALLY??!! Can you actually see and smell? I was seeing my children every Saturday @ this Mc D's and I do have a 4yr old. The bathrooms were ALWAYS disgusting. The tables in the dining room were dirty. The drink area and condiment area were all sticky and the ketchup was empty on a few occasions. Drinks/pop had been spilled all over that area and I guess the adult customers that go to this establishment DON'T know how to wipe up their spills (I was like....really??!! Are we adults here?) lol! The play place stunk EVERY time we went there. It smells like dirty, stinky feet mixed with urine and poop! I don't believe that McDonalds ever cleans the play equipment whether or not they say they do. I've been there too many times and its ALWAYS the same! NO clean smells, NO clean tables, NO clean bathroom in the play place.....for a fact!! My family and I went to this McDonalds EVERY Saturday for at least 2 months. They also consistently messed up our orders time after time. One day my husband and I had placed an order to go. When we got home the fries were NOT fresh and the sandwiches were NOT as they were supposed to be. Some kind of hot sauce was put on the sandwiches. It was NOT the right sauce. I don't usually wait till I get home to check my order but since it was freezing out and we were walking...I waited to check the order till we got home. After I took the first bite of the sandwich. I was very upset and angry because we have been going to this McD's for many, many years and we always have an issue with the order! So, YES that upsets me just a little. The manager there was so rude to my husband telling my husband that the sauce on the sandwich WAS right....just belittling him in front of other customers. What a HORRIBLE place to eat and bring your children to! read more